Yazmin Salas4 reviewsTotal number of Google reviews Yazmin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy amable, me ayudó muchísimo para agendar una cita!
Ybarra Maldonado Law Group
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%32+2.3Craft & service penalty99−0.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#69 of 97 immigration lawyersPosition by Experts Score among all companies we track in this category. · better than 29%
4.9 ★★★★★ 1,679 Google reviews · 24 photos
95%five-star reviews
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
5%reviews answered by the owner
Oct 2026latest review
Ybarra Maldonado Law Group at a glance
Google reviewers rate Ybarra Maldonado Law Group 4.9 out of 5 based on 1679 reviews, frequently praising the staff for their professionalism, empathy, and clear communication regarding visa applications and family immigration cases. Many clients highlight the welcoming office environment and the team's responsiveness during initial consultations and case updates. However, a minority of low-star reviews describe significant delays in case processing, unresponsiveness after payments are made, and perceived rudeness or excessive questioning during intake calls.
- Google rating: 4.9 out of 5 from 1,679 reviews (95% five-star).
- Reviews on this page: 1,680 Google reviews (1,129 with written comments, 17 with photos).
- Owner responses: the business replied to 5% of reviews.
- Most recent review: October 20, 2026.
- Service: Immigration Lawyer serving Gilbert, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other immigration lawyers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ybarra Maldonado Law Group: 89/100 on this factor. Category median: 92.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ybarra Maldonado Law Group: 84/100 on this factor. Category median: 91.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ybarra Maldonado Law Group: 99/100 on this factor. Category median: 100.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ybarra Maldonado Law Group: 100/100 on this factor. Category median: 99.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ybarra Maldonado Law Group: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ybarra Maldonado Law Group: 32/100 on this factor. Category median: 77.D
32
Bar = this company · dark tick = category median.
Star ratings
1,680 Google reviews we collected
- 5 stars1,59395%
- 4 stars312%
- 3 stars70%
- 2 stars60%
- 1 star433%
Praise vs complaints
Phrases our text analysis found in 1,129 written reviews
- Praise1,52697%
- Complaints413%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude59138%
- Quality & results29519%
- Communication23415%
- Would recommend21614%
- Speed & response1298%
- Honesty & trust815%
- Price & value211%
What customers talk about
We read 1,129 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very kind, she helped me a lot to schedule an appointment!”
“They did practically nothing, and when I asked for a refund, it was deemed unprofessional!”
“Excellent service and explains everything you need to know”
“Literally the worst law group you can possibly go with!”
“Talked on the phone with Maynor and he walked me through my issue and booked an appointment for a lawyer who could walk me through my case.”
“They ignored me when I asked to speak with the lawyer.”
“Personally, I would recommend Ybarra Maldonado Law Group not just 100%, but 1000%.”
“They're not good, honestly, I don't recommend them.”
“Excellent service so far, I've only had the initial contact call but they were quick.”
“He told me it was better to delay the bail and win it, and the judge denied the extension.”
“He was patient, friendly, transparent and very attentive.”
“I have asked one question and the guy on the phone said to me "well I guess we are not the right company for you" looks and feel like a scam!”
“Amazing service easy to work with affordable appointment fee”
“The lawyer visited my husband and gave him a fee I couldn't afford, as I'm alone with my children and can't pay.”
People customers mention
- Alberto 94 reviews
- Janet 35 reviews
- Salvador 24 reviews
- Reyes 19 reviews
- Ray 18 reviews
- Rocha 18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Aaron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excelente atención hasta ahora solo he tenido la primera llamada de contacto pero fueron rápidos
Yuvitsa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Alberto was very professional and nice during a call i had with him tonight! Gracias por tu ayuda.
Yamil1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Muy amables y una buena atención resuelven rápido tus dudas con una sola llamada El señor Luis nos regaló un muy exelente trato
Aarushi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Talked on the phone with Maynor and he walked me through my issue and booked an appointment for a lawyer who could walk me through my case.
Ricardo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
E recibido de parte de luis una excelente ayuda en mi cita con el gracias toda la información recibida
Ozzy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
ileanna thank you so much. In this hard moment that I’m going Through, I appreciate your kindness. thank you for helping
Photos
Customer reviews
4.9 ★★★★★ 1,679 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Eunice Morales2 reviewsTotal number of Google reviews Eunice has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy buena información
eliennys madrid1 reviewTotal number of Google reviews eliennys has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy buena atención y explica lo que necesitas
Aaron Garcia1 reviewTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente atención hasta ahora solo he tenido la primera llamada de contacto pero fueron rápidos
Yuvitsa Aguirre1 reviewTotal number of Google reviews Yuvitsa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlberto was very professional and nice during a call i had with him tonight! Gracias por tu ayuda.
Cristina Franco1 reviewTotal number of Google reviews Cristina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAs soon as those elevators opened, my brother and I were welcomed warmly and with a smile. From the very beginning we were made to feel comfortable and confident. The staff at Ybarra Maldonado Law Group made us feel like we were walking into familiar surroundings offering everything from drinks to snacks including a place for my children to relax in as well. Our comfort and peace were prioritized from the second we walked in. The receptionist warmly greeted us and showed us to our room where Luis greeted us with a smile and a friendly and firm handshake. We instantly felt heard and overall that our conversation mattered immediately. He was patient, friendly, transparent and very attentive. Before leaving the appointment we knew we wanted to work with the firm with confidence and trust. Our confidence in this case is restored thanks to the knowledge and experience with one single appointment already! Looking forward to what’s next with Ybarra Maldonado Law Firm!
Yamil Oros Flores1 reviewTotal number of Google reviews Yamil has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy amables y una buena atención resuelven rápido tus dudas con una sola llamada El señor Luis nos regaló un muy exelente trato
Angy Gaxiola4 reviewsTotal number of Google reviews Angy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMe dió una muy buena atención fue muy amable gracias
Diego Vargas1 reviewTotal number of Google reviews Diego has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLuis muy buena persona atento y dispuesto a ayudar
Aarushi Patel3 reviewsTotal number of Google reviews Aarushi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTalked on the phone with Maynor and he walked me through my issue and booked an appointment for a lawyer who could walk me through my case.
Business details
- Address: 3300 N Central Ave Fl 26, Phoenix, AZ 85012
- Phone: (602) 910-4040
- Website: abogadoray.com
- Service area: Gilbert, AZ