Car repair and maintenance service · Austin, TX · reviewed since 2010
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%67+16.2Value 14%90+12.7Replies to reviews 7%61+4.3Craft & service penalty98−0.2Momentum penalty82−1.8Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#128 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 14%
4.8★★★★★949 Google reviews · 24 photos
91%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the mobile service for same-day appointments, punctual arrivals, and clear communication regarding diagnoses and repairs. Many note that pricing for common issues like starters and batteries is reasonable compared to traditional shops, while the convenience of in-home service is a major draw. However, several low-star reviews criticize the default text-only communication style, unexpected additional fees, and instances where repairs were incomplete or misdiagnosed, leading to vehicle downtime.
Google rating: 4.8 out of 5 from 949 reviews (91% five-star).
Reviews on this page: 949 Google reviews (813 with written comments, 11 with photos).
Owner responses: the business replied to 54% of reviews.
Most recent review: September 23, 2026.
Service: Auto Repair Shop serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Zentech AutomotiveAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zentech Automotive: 77/100 on this factor. Category median: 87.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zentech Automotive: 67/100 on this factor. Category median: 83.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zentech Automotive: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zentech Automotive: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zentech Automotive: 82/100 on this factor. Category median: 100.A
82
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zentech Automotive: 61/100 on this factor. Category median: 59.B
61
Bar = this company · dark tick = category median.
Star ratings
949 Google reviews we collected
4.8of 5
5 stars86691%
4 stars273%
3 stars101%
2 stars101%
1 star364%
Praise vs complaints
Phrases our text analysis found in 813 written reviews
96%praise
Praise1,71896%
Complaints764%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price2934%
Reasonable4957%
Overpriced56%
Not sure33%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude38521%
Speed & response36520%
Quality & results28216%
Price & value24414%
Would recommend23513%
Honesty & trust1498%
Communication1347%
What customers talk about
We read 813 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“So worth the wait for same day professional service!”
“This behavior, delay, and lack of communication are unacceptable and disrespectful and needs to be brought out into the light.”
“Quickly reviewed the troubleshooting I had done and validated it was a bad starter.”
“…at there is never an ability to talk directly to someone, but only by slow, unresponsive text-only contact.…”
“He went the extra mile while waiting on me to return with a new battery and then thoroughly inspected my daughter’s car.”
“More than a year working with them and still not fixed.”
“Very professional and honest, and reasonable pricing.”
“overcharge that took lots of diligence on my part to get the money back for.”
“Highly recommend Ben, We contacted him for a check engine light/failed emissions.”
“Unless you want to beg for a mobile tech to come out, I do not recommend this business.”
“They are prompt and responsive not to mention reliable.”
“…ers to the management I also told I was goin to get a refund and they lied everytime worst experience I’ve ever had in my whole entire life don’t reco…”
“echanic was able to arrive earlier than expected, was very thorough, explained a lot about my issue and my specific transmission in plain language I c…”
“I thought that I was having a great experience with them until they ghosted me.”
People customers mention
Clinic115 reviews
Ben48 reviews
Darren20 reviews
Victor15 reviews
Joel14 reviews
Medic11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zentech Automotive for 8 kinds of job. Pick one to see what they paid and said.
Jym1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It’s so frustrating when your day goes sideways with an unexpected car issue. Thankfully I found Mobile Auto Clinic! I was facing towing my car….2 days in a shop…Uber home and arranging another ride for my job all week….instead I rolled the dice and waited a few hours for my technician Ben to arrive! He was on time…
Reasonable priceElectrical repair
JeremyLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Really impressive operation. Called and texted for an appointment, got to me the next morning. Quickly reviewed the troubleshooting I had done and validated it was a bad starter. Installed a replacement starter I got online in only 90 minutes or so. Felt like a fair price as well. Would recommend!
Craig5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
1. They only correspond by text until you ask them to call you. 2. They told me their repair pricing is very competitive, yet wanted to charge me $400+ for replacing a battery.
OverpricedBattery
Shenina13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I was not able to work with this company because my issue required an autoshop facility but I appreciated their phone system allowing me to correspond via text. Their responses were quick and they provided helpful guidance. If I need a mobile mechanic I will be keeping them in mind!
Jonathan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Ben has been amazing to work with. He’s been so helpful with all of concerns and needs. With 5 kids and me working the fact that he’s comes right to your home is such a blessing!
Reasonable priceElectrical repair
NikkiLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
I LOVE this business. I've said it before and I'll keep saying it - I will never use another shop again. The quality of service can't be beat.
Reasonable priceElectricalAuto engine diagnosticService not listed
It’s so frustrating when your day goes sideways with an unexpected car issue. Thankfully I found Mobile Auto Clinic! I was facing towing my car….2 days in a shop…Uber home and arranging another ride for my job all week….instead I rolled the dice and waited a few hours for my technician Ben to arrive! He was on time and quickly diagnosed the problem….a bad starter. Another hour and a half and I was in the road. So worth the wait for same day professional service! Thanks Ben!
Price assessment: Reasonable price
Services: Electrical repair
Response from the owner · 5 days ago
Hey Jym,
We are so glad we were able to get you back on the road same-day! We love when we can make at least one part of your day go a little smoother.
Jeremy ShaftonLocal Guide · 17 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
Really impressive operation. Called and texted for an appointment, got to me the next morning. Quickly reviewed the troubleshooting I had done and validated it was a bad starter. Installed a replacement starter I got online in only 90 minutes or so. Felt like a fair price as well. Would recommend!
Response from the owner · 5 days ago
Thank you for sharing your experience, Jeremy! We are here if you need us in the future.
Craig Buchner5 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
1. They only correspond by text until you ask them to call you. 2. They told me their repair pricing is very competitive, yet wanted to charge me $400+ for replacing a battery.
Price assessment: Overpriced
Services: Battery
Eddie Ramirez1 reviewiTotal number of Google reviews Eddie has written across all businesses on Google Maps, not just this one.
If this was my business I will call it the brotherhood of mechanics great guys.
Price assessment: Great price
Services: Brakes, Service not listed
Response from the owner · a year ago
Thank you, Eddie, for sharing your experience! We're glad to hear that Joel made you feel comfortable and was able to resolve the electrical issue on your vehicle. Your feedback means a lot to us and we are here if you need any future automotive repairs!
Bruce NelsonLocal Guide · 14 reviewsiTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
Beware of Mobile Auto Clinic. They will drop you like a lead balloon.
In March 2025, my check engine light came on. I searched and searched for a mobile mechanic, read through tons of reviews. Mobile Auto Clinic was highly reviewed, so I reached out to them for service. I was really excited when they could show up the day that I got ahold of them. GGreat service!
Looking at the check engine code, they determined that it was something wrong with my evap system. They replaced a part in my evap system, I am not mechanic, so can't remember what part that was on their first visit, but the cost was around $140. They assured me that the problem was fixed. Well, it wasn't fixed. My check engine light came back on. I got a hold of them and they decided to replace Fuel Evaporative Canister for $488.21. They told me that all should be good to go. We'll, it wasn't. My check engine light came back on. There were a few other visits trying to determine what was going on. In those visits, one of there mechanics told me to put Vaseline on my gas cap- said that maybe it was a seal issue with my gas tank. Tried that, check engine light came back on. There were a couple of other visit fees, I even drove from SW Austin to their shop to have my truck smoked, they said that they could only do it at the shop. They didn't find any issues in the smoke test, but I do have another invoice for 555.77 for Replace Canister Purge Valve and Fuel Tank Pressure Sensor. Again they said that problem should be fixed. Again, check engine light came back on. Next thing they did was Replace Purge Line Going to Evap Solenoid for $499.35. Again, problem fixed. Nope check engine light came back on. They came back out a couple more times- replaced some seals or something. Totally fixed this time. Nope, nope, nope. Check engine light came back on. I texted the mechanic, Ben Barchuh, to let him know that light was back on. He said that he talked to some gmc mechanics or something, and that they said that we should just replace the rest of the evap system. I told Ben that I was nervous about that cost because I am really financially strapped right now. I asked for a quote for the rest of the system before we did the work. He said that he would get it over to me, but, in the meantime, I could just clear the check engine light myself. I have no idea how to do that! We'll, it has been weeks without hearing back from Ben even though I have sent him multiple texts. I contacted the shop to let them know that Ben hadn't gotten back with me. They said that they would have him touch base with me. Still nothing weeks later. I have now been trying to get ahold of the shop, and they have stopped responding to me. Not good business. It is now the end of May 2026 and my check engine light is still on. More than a year working with them and still not fixed. I have been patient, nice, easy to work with, understanding. I've tipped the mechanics a few times on top of labor and parts costs. I'm not sure what I did to them to have them completely ghost me. Apparently, when they can't fix something and you tell them that you are broke, you are a worthless customer to them. Really makes me feel like garbage. So it seems I'm not a good enough customer for them. I really was trusting them to fix the issue- I thought that they were experts. I guess not. When they can't fix something, they completely disappear. It's unfortunate because I really liked everyone that I worked with there. I had no problem giving them the chance to fix my vehicle because they seemed so honest and kind. Stupid me.
Like I said at the beginning of this review, I chose Mobile Auto Clinic because they had great reviews. It seems like many have had great experiences with them. I thought that I was having a great experience with them until they ghosted me. Very disappointing.
I know that I am just one person, but maybe folks will read this to help them decide whether or not to do business with Mobile Auto Clinic.
Price assessment: Not sure
Services: Exhaust
Shenina Delfin13 reviewsiTotal number of Google reviews Shenina has written across all businesses on Google Maps, not just this one.
I was not able to work with this company because my issue required an autoshop facility but I appreciated their phone system allowing me to correspond via text. Their responses were quick and they provided helpful guidance. If I need a mobile mechanic I will be keeping them in mind!
Jonathan Polakowski2 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Ben has been amazing to work with. He’s been so helpful with all of concerns and needs. With 5 kids and me working the fact that he’s comes right to your home is such a blessing!
Price assessment: Reasonable price
Services: Electrical repair
Nikki JacksonLocal Guide · 20 reviewsiTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Great customer service; thank God for Tech Joel!
Professional, courageous, knowledgeable and humble!
Price assessment: Reasonable price
Services: Electrical repair
Response from the owner · a year ago
Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that Tech Joel provided you with excellent service. We'll be sure to pass along your compliments. We appreciate your support and look forward to serving you again in the future!
Nora Castro12 reviewsiTotal number of Google reviews Nora has written across all businesses on Google Maps, not just this one.
The team is amazing!! They are prompt and responsive not to mention reliable. I’ve had a few car troubles and they have been so helpful.
Completely recommend 100%
Price assessment: Reasonable price
Response from the owner · a year ago
Thank you, Nora, for your kind words! We're glad we could help you and appreciate your recognition of our team's friendliness and efficiency when it comes to automotive repair.
