Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Zeppelin Cleaning Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%39+2.8Craft & service penalty95−0.5Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Zeppelin Cleaning Services

Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 5.0★ from 2,039 Google reviews

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Report card

Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zeppelin Cleaning Services is better than 96% of air duct cleaning services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zeppelin Cleaning Services is better than 96% of air duct cleaning services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zeppelin Cleaning Services is better than 95% of air duct cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zeppelin Cleaning Services is better than 100% of air duct cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zeppelin Cleaning Services is better than 100% of air duct cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zeppelin Cleaning Services is better than 39% of air duct cleaning services.D
39

Reviews for your job

Customers hired Zeppelin Cleaning Services for 8 kinds of job.

Zeppelin Cleaning Services for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Pet stain & odor removal”

Suzanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had a great experience with Zeppelin! Punctual, clear communication, respectful, quick but thorough, fair pricing. Highly recommend!

Great priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Mrs.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I had my 2nd appointment with Zepplin on Sat, (which is a necessary availability for those with busy wk days). They came this time clean the carpets and upholstery. I knew from their professionalism 2 wks ago, (air duct cleaning), that I likely would be very happy, and they proved me right. Brandon took the time to…

Paid $300–400Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
JohnLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service and results from start to finish! Highly recommend.

Reasonable priceCarpet steam cleaningPet stain & odor removal
Molly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Zeppelin always does an excellent job. Staff is friendly and professional. Highly recommend for all their services!

General carpet cleaningPet stain & odor removalArea rug cleaning
Ryan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Chris & Aidan from Zeppelin did a great job. They were able to remove stains that seemed permanent. The carpet looked so much brighter and cleaner than I expected. Thank you!

Paid $300–400Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Donna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Mike did a fantastic job cleaning my carpets. They look and smell great. I would highly recommend this company and their polite and very professional employees!

Paid $100–200Great priceCarpet steam cleaningPet stain & odor removal
Debby9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Kyle and Mike did a great job explaining what they were doing as well as best practices for aftercare. Both were extremely courteous and helpful. Very pleased and highly recommend!

Paid $300–400Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Janice8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kyle and Mike were very professional, explained all the treatments and pricing. Stunning result, very satisfied, will rehire again. Thank you!!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Chantel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

So professional, organized and personable. Great team and experience throughout!

Paid $400–500Reasonable priceCarpet steam cleaningPet stain & odor removal
KarenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The crew was prompt and polite. They got right to work cleaning and treating my dogs’ loveseat. In the past, they have cleaned my ductwork. This is a very reliable, professional and thorough company. I highly recommend Zeppelin!

Paid $200–300Reasonable priceUpholstery cleaningPet stain & odor removal
PierreLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mike from Zeppelin was awesome cleaning our rugs. On time, knowledgeable and professional.

Paid $200–300Great pricePet stain & odor removalArea rug cleaning
denise6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

On time, very knowledgeable and did a very good job. Thank you excellent work and service! Explained everything and answered all questions. They took their time and cared. I would recommend them very highly!!!

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning+ Responsiveness+ Quality+ Professionalism
RebeccaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Updated- 2024. Zeppelin is THE very best for carpet cleaning and more. No matter which staff is doing the service, they are kind, professional and all around great folks! I cannot recommend them enough. I cannot day enough good things about this company! First off, it was extremely easy to book. They arrived on…

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning
Art3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Excellent experience with Zeppelin! Top notch customer service and work.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Amanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service! Highly recommend!!

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JosephLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The team is fantastic! In addition to a great job, they both taught me how to keep things up between cleaning!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Professionalism
Ryan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job. I will definitely use again,

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$436+1% vs typical air duct cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 63%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
HVAC duct & vent cleaning218$478–$742
Carpet steam cleaning69$176–$352
General carpet cleaning49$213–$385
Upholstery cleaning39$209–$290
Area rug cleaning24—
Pet stain & odor removal17—
HVAC system maintenance12$54–$581
Flood restoration11—

Compare with

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