Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers consistently praise the professional demeanor, punctuality, and clear communication of the technicians, noting that the chemical-free process effectively removes dirt and leaves carpets smelling fresh. The service is generally described as thorough, with staff explaining the process and fees before beginning work. However, some reviewers report inconsistent results, particularly regarding the removal of stubborn pet odors and stains, while others cite issues with appointment scheduling, cancellation fees, and poor ductwork cleaning.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bar = this company · dark tick = category median.
6,386 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
Price verdicts customers left with their Google review
Middle half of what 866 customers paid ($196–$403) · gold mark = category median.
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jalen was very professional and gave me all the information needed.”
“He did a wonderful job and I would recommend him to anyone who needs there carpet cleaned.”
“From the inexperienced tech that was out twice to do a poor job and then a follow up from another.”
“The cleaning was completed quickly and cleaners were professional and polite explaining the process and expectations.”
“No call no show after we scheduled online and had email confirmation off the appointment.”
“He took time to explain the process and fees and provided an assessment of the results when finished.”
“…he technician showed up and said he doesn’t do vents on the roof…just bad communication there.…”
“They did a great job I would highly recommend them very polite as well”
“Would recommend to go with another company if you’re thinking of having zerorez clean your ductwork.”
“We looked over stairwell, the main project and he quoted a fair price for the work involved.”
“I knew I was paying more here than I would at another company but the $600 I paid for a 1500 sq ft house was not at all worth it.”
“He also was very honest with what the outcome could be!”
“lol What a scam!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Zerorez for 6 kinds of job. Pick one to see what they paid and said.
Jalen was very professional and gave me all the information needed. He did a wonderful job and I would recommend him to anyone who needs there carpet cleaned. I would of given more than five stars.
The service rep was pleasant, professional and thorough. He took time to explain the process and fees and provided an assessment of the results when finished.
Angel and Elijah did an amazing job. Both young men were exceptionally courteous. My carpets look incredible. They even got out a couple old stains that I had tried EVERYTHING to remove previously!!
Marino and Dillon did a fantastic job on my carpet today. They were detail oriented and they were respectful of my property including walls and furniture. I would give them a 5 star review! Well done!!
Maurio & Dillon did an excellent job with carpet cleaning & communicating time, instructions, etc. Very personable.
Came out during arranged time. Explained process, did excellent job cleaning and explained after care.
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1882 | $170–$334 |
| Carpet steam cleaning | 1030 | $176–$340 |
| Pet stain & odor removal | 859 | $139–$360 |
| Area rug cleaning | 297 | $170–$447 |
| Upholstery cleaning | 289 | $189–$359 |
| HVAC duct & vent cleaning | 144 | $292–$928 |
4.9 ★★★★★ 6,386 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jalen was very professional and gave me all the information needed. He did a wonderful job and I would recommend him to anyone who needs there carpet cleaned. I would of given more than five stars.
The service rep was pleasant, professional and thorough. He took time to explain the process and fees and provided an assessment of the results when finished.
Angel and Elijah did an amazing job. Both young men were exceptionally courteous. My carpets look incredible. They even got out a couple old stains that I had tried EVERYTHING to remove previously!!
Great people
Marino and Dillon did a fantastic job on my carpet today. They were detail oriented and they were respectful of my property including walls and furniture. I would give them a 5 star review! Well done!!
Thank you, Lisa! We're glad to hear that Angel provided you with excellent service and ensured you were well-informed about the carpet cleaning. We appreciate your positive feedback and look forward to seeing you again!
Carpet looks nice. I am pleased with with results of carpet cleaning.
Hello Carlene, Thank you so much for the review and for choosing Zerorez!
Maurio & Dillon did an excellent job with carpet cleaning & communicating time, instructions, etc. Very personable.
Thank you, Jane, for your kind words and for acknowledging Auggie and Jaelen's hard work; we're glad to hear they made the carpet cleaning experience pleasant and effective!
Came out during arranged time. Explained process, did excellent job cleaning and explained after care.
The cleaning was completed quickly and cleaners were professional and polite explaining the process and expectations.
Great communication, quick work and the carpet looks great!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
