How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREZerorez
Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 6,386 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Zerorez for 6 kinds of job.
Zerorez for area rug cleaning
Clear ✕All 297 Google reviews tagged “Area rug cleaning” · showing 20
The gentlemen that cleaned my carpet and grout were very professional, informative, and performed the task quickly.
Impressive! The method, options available and Jalen, the service guy - fabulous! I liked hearing how they differ from traditional companies. It’s fun to hear an employee talk about the culture of their organization, the management team and the owner. Great job Jalen.
Our technician discussed our specific needs and wants before starting. He made us aware of a couple ways to save $. Quality of work appears very good.
Always do great job. Love that no soaps are used. I used to sell commercial carpet, soaps are BAD for carpet fibers. Staff us always helpful and pleasant!
Guys were on time. Professional. Very nice. Area rug and carpeted area look fantastic.
Another great experience with Zerorez!
The rug and carpet technician arrived on time with a courtesy call-ahead. He walked me through each room and explained the process while answering my questions about the treatment process. I purchased a seven room special with an area rug which was completed in two hours, well within the given window of time.…
Very professional. Great service. Auggie was the best! He was friendly and efficient and did an excellent job. We will definitely ask for him in the future.
It's been 25+ years since I had a professional carpet cleaning company/service clean my carpet & rugs. I choose Zerorez after friends told me of the experience they had. I scheduled the appointment on the website. I received an email soon after giving me a choice of time & days available. Communications were great.…
Daniel was efficient and thoroughly professional did a great job!
The installer was over the top great! He made sure I knew exactly what he was doing and all about rugs after his clean. Thank you for your great service and I will be calling your co again!
Adam H was professional, knowledgeable, and answered all of my questions. He did an amazing job. I'm very happy with Zerorez.
Great service, great job done. Would use again!
The service was great and so was the gentleman that completed the service. I would definitely recommend them.
Great to work with! Very professional!
I have been using zero rez for over 20 years. Always excellent service a d results
We had an excellent experience with Zerorez! Adam cleaned our carpets today, and I truly can't say enough good things about him. He was incredibly friendly, professional, and kind from the moment he arrived. He took the time to explain the cleaning process, answered all of my questions thoroughly, and made sure I…
Explained the entire process. Very professional. Mike did a great job explaining all of our options
Daniel was terrific to work with. Fabulous job done. 👍
I was crazy to buy a white rug with kids and dogs but here we are... And they did a phenomenal job and the technicians explained what they would do and gave me the cost up front. They were also very nice and quick and on the early side of the time frame they gave me which I appreciate! Thanks!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1882 | $170–$334 |
| Carpet steam cleaning | 1030 | $176–$340 |
| Pet stain & odor removal | 859 | $139–$360 |
| Area rug cleaning | 297 | $170–$447 |
| Upholstery cleaning | 289 | $189–$359 |
| HVAC duct & vent cleaning | 144 | $292–$928 |
