How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREZerorez
Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 6,386 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Zerorez for 6 kinds of job.
Zerorez for area rug cleaning
Clear ✕All 297 Google reviews tagged “Area rug cleaning” · showing 220
The gentlemen that cleaned my carpet and grout were very professional, informative, and performed the task quickly.
Impressive! The method, options available and Jalen, the service guy - fabulous! I liked hearing how they differ from traditional companies. It’s fun to hear an employee talk about the culture of their organization, the management team and the owner. Great job Jalen.
Our technician discussed our specific needs and wants before starting. He made us aware of a couple ways to save $. Quality of work appears very good.
Always do great job. Love that no soaps are used. I used to sell commercial carpet, soaps are BAD for carpet fibers. Staff us always helpful and pleasant!
Guys were on time. Professional. Very nice. Area rug and carpeted area look fantastic.
Another great experience with Zerorez!
The rug and carpet technician arrived on time with a courtesy call-ahead. He walked me through each room and explained the process while answering my questions about the treatment process. I purchased a seven room special with an area rug which was completed in two hours, well within the given window of time.…
Very professional. Great service. Auggie was the best! He was friendly and efficient and did an excellent job. We will definitely ask for him in the future.
It's been 25+ years since I had a professional carpet cleaning company/service clean my carpet & rugs. I choose Zerorez after friends told me of the experience they had. I scheduled the appointment on the website. I received an email soon after giving me a choice of time & days available. Communications were great.…
Daniel was efficient and thoroughly professional did a great job!
The installer was over the top great! He made sure I knew exactly what he was doing and all about rugs after his clean. Thank you for your great service and I will be calling your co again!
Adam H was professional, knowledgeable, and answered all of my questions. He did an amazing job. I'm very happy with Zerorez.
Great service, great job done. Would use again!
The service was great and so was the gentleman that completed the service. I would definitely recommend them.
Great to work with! Very professional!
I have been using zero rez for over 20 years. Always excellent service a d results
We had an excellent experience with Zerorez! Adam cleaned our carpets today, and I truly can't say enough good things about him. He was incredibly friendly, professional, and kind from the moment he arrived. He took the time to explain the cleaning process, answered all of my questions thoroughly, and made sure I…
Explained the entire process. Very professional. Mike did a great job explaining all of our options
Daniel was terrific to work with. Fabulous job done. 👍
I was crazy to buy a white rug with kids and dogs but here we are... And they did a phenomenal job and the technicians explained what they would do and gave me the cost up front. They were also very nice and quick and on the early side of the time frame they gave me which I appreciate! Thanks!
Great experience and great service. The technician took the time to walk through both before and after the cleaning. Our technician did a fantastic job! I’ll be a return customer for sure!
Excellent service, easy to schedule & work was done well! The service technician was very professional!
Auggie did a fantastic job! He was knowledgeable, honest, personable. He deserves a raise!
I’m very happy with the results of the cleaning I had done today. Daniel was professional and offered clear explanation of the work and the cost. I would absolutely Zerorez.
Angel was my technician. He was prompt knowledgeable, friendly, and did a fantastic job. I was amazed at how my 20 year-old carpets looked brand new and so did my area rugs. Thanks again Angel!!
I'm very happy with my experience. The tech was friendly, thorough, and efficient.
A 3 hour window for cleaner to show up is excessive. Scheduling should be much better. Augie did a nice job.
Have used ZeroRez a couple times in my home as I have a pet... I find they do the best job and are the most polite and thorough carpet cleaners! I have had area rugs cleaned very well; my couch cleaned & it looks brand new again; and of course my carpet looks the best it can in areas where they could reach! Also,…
Angel did a great job walking through the process and options for my rug cleaning. My dog recently passed away and needed to clean 2 rugs. One rug was especially in need of cleaning, but because it was cotton it was more difficult. He did the best that he could without ruining it. Great communication and fantastic customer service!
This was my first time utilizing a carpet cleaning company and I thought the guy did an awesome job cleaning the carpeted areas in our home.
Marino did a awesome job. Thank you marino
Jaden was very professional and detailed. He made sure he used the proper technique for the upholstery.
They did great work. Communication was great.
Prompt, thorough and friendly!
Very prompt. Explained everything. Person doing job was very professional and friendly
This is our fourth time using Zerorez. We've never been disappointed. Really, top-notch service.
The technician was very nice, apologetic for lateness due to vehicle issues earlier in the day, and was very good about explaining everything. He was pleasant to have worked here.
This is the second time I've had Rezorez clean my carpets. Adam did a great job and was very personable. Would definitely recommend him and Zerorez.
Everything looks great! Did a wonderful job.
Jalen was wonderful. He explained the service and how it would done. He made sure he knew what type of fabric he was dealing with in order to do the best possible job. I'll definitely have him back to do carpeting.
Awesome service with great results!
Very happy with the service! Seric was the tech who came out. He was excellent! Hetook the time to explain the process very thoroughly. He was very friendly and knowledgeable. Highly recommend Zeroez!!
Zerorez is easy to book appointments with. They are always prompt and courteous. The work they do is always exceptional. We won’t use any other carpet cleaning service.
Adam was very knowledgeable n efficient. He was cordial n informed me of the procedure. It was a pleasure to have someone do this job that knew what they were doing. Thx Adam
Serik did an amazing job on my carpet and sectional! It all looks new again!!
Exceptional service!
They got all the stains out of our carpet! Amazing. Will use them again!
Our technician was punctual, pleasant, explained optional services and did an excellent job cleaning our carpet.
My Zerorez experience was impeccable. I recently had my carpets cleaned by Auggie/Zerorez, and I couldn’t be more pleased with the entire experience. From start to finish, the service was top-notch. Our technician, Auggie, was not only incredibly professional and beyond knowledgable — especially when tackling a dog…
The employee who came to my home was articulate, professional and friendly. He did a good job of cleaning my carpets and rugs. The person who answered the phone when I called to book an appointment was also friendly and accommodating.
Our person did a very good job covering all the areas we asked. Very professional and knowledgeable. I’d definitely use him again. I give him a 10!!!!🙏🏻🙏🏻❤️
Excellent cleaning company. Angie did a terrific job for me. He was thorough, professional & pleasant. I highly recommend him & Zerorez!
He did a great job for us today! He took his time and made sure we were satisfied with the cleaning. He was kind and professional.
We used Zerorez as homeowners and now as a short term renter - it was a must to freshen the carpets. Staff is professional, knowledgeable and on time. Thanks!
Greg was awesome! Definitely ask for Greg the next time you need a good carpet cleaning!
Aggie does a super job!
Planning with the scheduler was excellent. The work by the technician was excellent as well.
2nd time have used this service. Robbie does a very professional job and explains process. He has been to our home both times and I certainly hope when we are next due, he will again be our technician.
Kendall with zerorez did an amazing job. He was professional, polite and efficient. Had two chairs, staircase and area rug done. In and out in about an hour 👍
Quick and friendly
Were very helpful in making older carpet look like new again. Great service would recommend!
The guys were wonderful. Personable, willing to take time to explain the services before starting, and considerate of my home. Our carpet looks great and smells clean, but with no residual, fragrance odor. Perfect for me with my allergies and asthma and safe for our pets! Thank you !
Excellent work from service technician Augie. Very clear about costs and services performed. Carpets and rugs look great!
Larry performed his work diligently and professionally.
Excellent experience!!! Technician worked well after six to do an outstanding job on carpet, upholstery, and tile. Will be using them for all my future cleaning needs.
The technician who completed our carpet cleanings and fiber treatments was very conscientious about doing things well. He even had to go back to the shop to get fiber treatment that was fresh after discovering stale stinky treatment (rather than just ignore it and leave us with a bad result). His extra efforts to…
Nice young man, did a great job!
Technician showed up, looked over the job and got right to work. Great Job!!
My kids carpets were ruined by dog urine so i was in need of getting them cleaned. Zero Rez was amazing and now their carpets look practically brand new and it no longer smells in their bedrooms. On top of that he was very nice and very professional!
The tech did a wonderful job . Highly recommended.
Joseph did an excellent job cleaning my carpets! Was thorough and professional.
Joseph was very helpful. I appreciate the care he took before cleaning the rug to make sure he was using the correct product.
Great and friendly service!
Highly reccomend! Joseph did amazing
Very pleased.
Christian did such a nice job. He explained the procedure n was so helpful n polite. Things look great!
We have 2 large dogs and 2 cats. Safe to say plenty of accidents. Dayton provided cleaning services to us. He was very professional and thorough. Definitely would recommend.
Wonderful technician
Larry was friendly, professional, and did an amazing job! My area rug looks so much brighter and no longer smells like dog (for now!) The price was reasonable and it went much quicker than expected! I’ll be using Zerorez again next time I need to :)
These guys were on time and did a nice thorough job cleaning my carpets! I’m very happy.
The crew was polite, informative and fast!
The men were very professional, knew their job well , and were very friendly ! They did an outstanding job on our carpets , and showed up when scheduled .
Christian was a great worker, explained everything he was going to do and a timeline. Was done in the time he said it would take. Did an awesome job.
Very Efficient!
Very cool and professional
Customer service was awesome and Marino C was amazing detailed and explained the process!! Highly recommend!!
Very professional and friendly.
Awesome experience.
Quick cleaning & rugs much brighter! Thank you Brandon!!!!
Great job by Augie! The carpets and rug looked great! After almost 4 months of dust and contractors in and out I thought our carpet and rug were beyond help. But, everything looks and feels great and clean! Augie was a nice young man and was very polite and professional. We appreciate the job well done!
Sorry I forgot the service mans name but he did a great job on my pet stained carpet..I highly recommend Zerorez to clean mine and your carpets..
Did a great job. Punctual and very courteous.
They just got done looks good. I would give a 5 but need to wait to see how it really came out.
The young man doing the carpet cleaning was very nice and professional did a great job.
Good communication. Arrived on time. Rugs were cleaned well.
Ronny was very pleasant, thorough and informative!! Great job done!! Will use again in future!
Super quick and high quality work. Technician was very nice. High value results for the price. Will use again.
Very personable employees who did a timely, but thorough job of cleaning. Will use Zerorez again!
ZeroreZ always does a great job; their people are polite, efficient, and. respectful. My carpet looks and smells great.
John, service technician was professional and courteous. I haven't used your company professional for over 4 years however your staff out preforms and impresses me every time. Best service technician yet. I'm going to tell all my family and friends about his great work ethic and positive attitude. Thank you.
Excellent service for cleaning some chairs and an area rug. They look like new.
The two gentlemen were very nice and professional and got the job done efficiently. The carpet and rugs look great.
Friendly and prompt. Carpet and area rugs look great and very pleased with the service. Would definitely recommend.
My rug and carpets look brand new. Highly recommend
Excellent conscientious people in this company.
Very pleasant and professional. Carpets and upholstery looked GREAT!
My carpet sprang back to new again. Good service...clean carpet.
Excellent results! Tyler was the ultimate professional!
Great Service very professional!
Polite and great service done quickly and professionally.
My technicians were on time, efficient, professional,and my carpets look great! My duct-work and dryer vent are super clean, too! Will definitely use Zerorez again.
The service person was polite, efficient, and professional.
I hired ZeroRez to clean an area rug. The service was professional, prompt and helpful.
Howard was polite and professional. He was informative and efficient. Great value for the work completed!
Fast efficient GREAT Service! My rugs look GREAT! Reasonably priced was a bonus!!
Zero rez was AMAZING- came the very next day after I called and got out stains of hot pink nail polish and putty caused by my kids! Technician was super friendly & professional! Cannot recommend enough, def will use again 🙌
John worked efficiently, was knowledgeable, and very pleasant.
They did a really great job and explained the process really well and answered all my questions! Carpet looks brand new and the rug they cleaned looks more vibrant than when we bought it.
On time, very mannerly and explained everything thoroughly, several times so I could write it down!
Quick, easy, super friendly, couldnt ask for more! I will definitely have them back more often. - 2nd time was great too!
Quality work, great crew!
Brandon came with a knowledge of the application and did a professional job. My wife immediately could tell the difference. Thanks for the Great Job../James..
They did a great job. Very professional.
Howard was a pleasure to have in our home. He carefully explained the entire process and left our carpets looking like new.
Experience was great. Service was fast and professional.
Excellent job…on time, quick, and thorough!
Superb customer service and Exceptionally clean carpets!!! It is 110% customer Satisfaction for me. Above and beyond service.
Professional, quality work, efficient.
Yesterday Robbie R. was back again for this year’s carpet cleaning. Again did an excellent job just like last year. Thanks Robbie for your hard work! Josh A. did an awesome job. He took his time to go over the entire area in detail and work hard on some tough spots. My carpet looks great! On top of that he was…
Second time using this service and have been very pleased both times! Both gentlemen were on time and gave me a heads up before they arrived as well as being very courteous upon arrival. Both gentleman explained exactly what they were going to do and questioned me about what my needs were for the carpet being…
Robbie did an excellent job on our area rugs. They look like new again. He was very professional, courteous and informative. We’re very happy with the level of service and the results.
Completed the cleaning for my large area rug in about 30ish min and the employee was very professional and friendly. Great first experience using this company!
I have used this company 3 times now. All three techs have explained things thoroughly and answered any questions I had. I still recommend them highly. From 1st review: Noah was great and he worked hard to make sure he was able to get the hose to the third level instead of the portable device. I believe he went…
Amazing service! Technician was very friendly and diligent. Service was quick, hassle free and high quality. Will continue to use their services.
When contacting Zerorez we were asked about stain removal. We misunderstood this as pretreatment of the stain, not a solution left with the us for treatment after a spill. This was not the technician's fault. The technician was courteous and thorough in the performance of his service.
Awesome, professional and on time!
Great service all around. Explained things that were needed explained as well as what to do after the cleaning service was complete (how long to stay off furniture, rugs, etc.). Arrived within the time window and all around great customer service from the website, text communication, to the technician’s work ethic.
Jacob was beyond professional 👏 I would wager that he is the best employee they have. Well done Jacob, well done!!
Very professional and knowledgeable. Carpet was cleaned in a very timely manner. Carpets and area rug looked great!
My house smells wayyy better never had it professionally cleaned, not dry just yet but I am sure it should feel better when it is!
Brandon did a fabulous job! He explained everything before he began, was very courteous and completed the job when he said he would.
Tech was professional and provided extra education on things to do in the future to help keep my carpets clean. Would highly recommend. My carpets and rug look great!
They provided great service and he was ver courteous and professional!
Cleaned our wool rug and made it look much better. We’re not able to get a few very old cat vomit stains out but the rest looks great.
My carpets look great! Professional and courteous! Thanks for a great experience!
Augie did a great job informing me of what he could do & performing his job efficiently.
This is the first time I have used Zerorez. From the initial phone conversation to make the appointment to the actual carpet cleaning, everything was easy and professional. The technician called to let me know he was on his way and arrived within the scheduled time frame. Once the carpets were cleaned he let me…
My rep called in advance of arrival to give me an accurate ETA on arrival time. He fully explained all procedures and costs prior to starting work. I was crunched for time and he was able to get the job done quickly and effectively. The results were fantastic and my rep was knowledgeable and provided great customer service. I recommend zerorez to everyone.
My 6 year old rug looks like new again! The two guys that came did a great job, were knowledgeable, and very professional.
Howard is just about the nicest guy around and did an amazing job on two of our area rugs! We had some tough stains and both rugs look and smell new. Highly recommend!
Did a great job on my carpet and large rug! Was on time and I am very happy with the results!
John was incredible! He was earlier than I expected, called me to give me an ETA, explained the products and services, was very mindful of my areas and needs and very friendly. I highly recommend him!
Super friendly staff and explained the process. Carpets and area rug look brand new again.
Mr. Marino was really great, very thorough and friendly. He listened to our concerns and answered all our questions. My husband and I are completely satisfied with his work. We'll recommend Zerorez to everyone we know! Thank you so much.
Robbie was most excellent! I have a tiny house and he was able to work around my cats and furniture to get everything cleaned. Some of my rugs have never been cleaned and look amazing now!
Friendly and efficient technician who explained the process throughout and offered tips for maintaining the carpets. Carpets look like new and the Persian area rug has new life. We will see how long they last. Highly recommend.
Great service and timely
Technician came on time. He wore mask and shoe covers. Very pleasant and professional.
Robbie was very professional. He explained in detail the process to me and he was kind and very polite. I was super comfortable having Robbie in the house. He worked steadily and everything was cleaned up when he left. The results... awesome! The carpets look brand new and the house smells great. The company uses…
He did a great job! Very professional.
Timely, quick service. Enjoying refreshed spaces!
Robbie was personal and effecient
Got the stains out that I wanted and it’s like a new rug!! Alex Wilson was super nice, professional and very informative!! I learned a lot about carpets and how they wear and how I can prevent further staining. Great experience!
Great work
ZeroRez had a very amazing experience with this company and the gentleman that stopped by Morino.. he took extra special care of my rug made sure that it was absolutely perfect before he left the guy was absolutely Flawless with his operation Thank you for being very kind to my dog and giving me and my children…
Alex was great!
Great job by Robbie
Great job!! Thorough cleaning. Very personable guy who cleaned my rugs! I will definitely use them in the future.
John was awesome. Very professional and personable.
Howard did an excellent job. Very professional! Carpet and rug look like new again!
Zerorez is always great to work with
Great experience, great results.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1882 | $170–$334 |
| Carpet steam cleaning | 1030 | $176–$340 |
| Pet stain & odor removal | 859 | $139–$360 |
| Area rug cleaning | 297 | $170–$447 |
| Upholstery cleaning | 289 | $189–$359 |
| HVAC duct & vent cleaning | 144 | $292–$928 |
