How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREZerorez
Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 6,386 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Zerorez for 6 kinds of job.
Zerorez for carpet steam cleaning
Clear ✕All 1,050 Google reviews tagged “Carpet steam cleaning” · showing 40
Jalen was very professional and gave me all the information needed. He did a wonderful job and I would recommend him to anyone who needs there carpet cleaned. I would of given more than five stars.
The service rep was pleasant, professional and thorough. He took time to explain the process and fees and provided an assessment of the results when finished.
Great people
Marino and Dillon did a fantastic job on my carpet today. They were detail oriented and they were respectful of my property including walls and furniture. I would give them a 5 star review! Well done!!
Carpet looks nice. I am pleased with with results of carpet cleaning.
Came out during arranged time. Explained process, did excellent job cleaning and explained after care.
The cleaning was completed quickly and cleaners were professional and polite explaining the process and expectations.
Great communication, quick work and the carpet looks great!
Very nice young man did a great job!!
Morino was our cleaner. He was very polite and personable. Did a great job and was detailed.
The guys did an excellent job and were very friendly and courteous
Very professional and did excellent work! My carpets look great and smell clean and fresh. Would definitely recommend.
Polite and capable techs. And a beautiful job!
High quality, friendly and prompt. I needed a short turn around on time and they worked to meet my needs. I have used before and never disappoint me. Thank you!
Impressive! The method, options available and Jalen, the service guy - fabulous! I liked hearing how they differ from traditional companies. It’s fun to hear an employee talk about the culture of their organization, the management team and the owner. Great job Jalen.
Jalen and his helper did a fantastic job. Very knowledgeable and explained every step along the way. Very polite and great personality.
My carpet looks new again! The whole house smells amazing and the furniture is clean too!
Our technician discussed our specific needs and wants before starting. He made us aware of a couple ways to save $. Quality of work appears very good.
Zero rez is the only company we use on our carpets...they do an excellent job!!
Jalen did an exceptional job, he was quick & efficient and understanding.
Technician was super friendly and did a great job. Would highly recommend Zerorez.
Daniel arrived on time, called to let me know he was on his way, came in to see what rooms I wanted cleaned, and told me how well he thought stains and problem areas would look after cleaning. He was very polite and efficient and even offered to move a couple pieces of furniture so he could clean those areas as…
Came when they said they would. Completed work quickly and the tech even figured out how to save us money!!! Really appreciate that!!!
Our service man was fast and efficient. Carpet looks great. Second time we have used Zerorez. Definitely recommend!
This is our second experience with ZeroRez. We were delighted both times.
Always do great job. Love that no soaps are used. I used to sell commercial carpet, soaps are BAD for carpet fibers. Staff us always helpful and pleasant!
Adam was very personable and spent time explaining the process. He did an exceptional job for me!
They did a great job I would highly recommend them very polite as well
He did a really good job and was very pleasant
It was a great experience. They were on time and done quickly and everything looks great.
Excellent service, cost was great. Highly recommend!!
Daniel was great to work with. Pleasant and Prompt. He took his time explaining the process as well as going over things after the cleaning. My carpet looks amazing and my house smells so fresh and clean.
The carpet looks great! The technician was very polite.
Angel was terrific!
Another great experience with Zerorez!
Great experience. Angel was fantastic. Very personable and did a good job.
Carpet smells amazing and looks great! I try to get them cleaned once a year for upkeep! They did a great job and will def use them again
The technician was prompt, very knowledgeable and my sunroom carpet and set of stairs turned out amazing!
Very good respectful people I have them clean my carpet v every year Great
Great service. Attention to details.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1882 | $170–$334 |
| Carpet steam cleaning | 1030 | $176–$340 |
| Pet stain & odor removal | 859 | $139–$360 |
| Area rug cleaning | 297 | $170–$447 |
| Upholstery cleaning | 289 | $189–$359 |
| HVAC duct & vent cleaning | 144 | $292–$928 |
