How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREZerorez
Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 6,386 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Zerorez for 6 kinds of job.
Zerorez for carpet steam cleaning
Clear ✕All 1,050 Google reviews tagged “Carpet steam cleaning” · showing 100
Jalen was very professional and gave me all the information needed. He did a wonderful job and I would recommend him to anyone who needs there carpet cleaned. I would of given more than five stars.
The service rep was pleasant, professional and thorough. He took time to explain the process and fees and provided an assessment of the results when finished.
Great people
Marino and Dillon did a fantastic job on my carpet today. They were detail oriented and they were respectful of my property including walls and furniture. I would give them a 5 star review! Well done!!
Carpet looks nice. I am pleased with with results of carpet cleaning.
Came out during arranged time. Explained process, did excellent job cleaning and explained after care.
The cleaning was completed quickly and cleaners were professional and polite explaining the process and expectations.
Great communication, quick work and the carpet looks great!
Very nice young man did a great job!!
Morino was our cleaner. He was very polite and personable. Did a great job and was detailed.
The guys did an excellent job and were very friendly and courteous
Very professional and did excellent work! My carpets look great and smell clean and fresh. Would definitely recommend.
Polite and capable techs. And a beautiful job!
High quality, friendly and prompt. I needed a short turn around on time and they worked to meet my needs. I have used before and never disappoint me. Thank you!
Impressive! The method, options available and Jalen, the service guy - fabulous! I liked hearing how they differ from traditional companies. It’s fun to hear an employee talk about the culture of their organization, the management team and the owner. Great job Jalen.
Jalen and his helper did a fantastic job. Very knowledgeable and explained every step along the way. Very polite and great personality.
My carpet looks new again! The whole house smells amazing and the furniture is clean too!
Our technician discussed our specific needs and wants before starting. He made us aware of a couple ways to save $. Quality of work appears very good.
Zero rez is the only company we use on our carpets...they do an excellent job!!
Jalen did an exceptional job, he was quick & efficient and understanding.
Technician was super friendly and did a great job. Would highly recommend Zerorez.
Daniel arrived on time, called to let me know he was on his way, came in to see what rooms I wanted cleaned, and told me how well he thought stains and problem areas would look after cleaning. He was very polite and efficient and even offered to move a couple pieces of furniture so he could clean those areas as…
Came when they said they would. Completed work quickly and the tech even figured out how to save us money!!! Really appreciate that!!!
Our service man was fast and efficient. Carpet looks great. Second time we have used Zerorez. Definitely recommend!
This is our second experience with ZeroRez. We were delighted both times.
Always do great job. Love that no soaps are used. I used to sell commercial carpet, soaps are BAD for carpet fibers. Staff us always helpful and pleasant!
Adam was very personable and spent time explaining the process. He did an exceptional job for me!
They did a great job I would highly recommend them very polite as well
He did a really good job and was very pleasant
It was a great experience. They were on time and done quickly and everything looks great.
Excellent service, cost was great. Highly recommend!!
Daniel was great to work with. Pleasant and Prompt. He took his time explaining the process as well as going over things after the cleaning. My carpet looks amazing and my house smells so fresh and clean.
The carpet looks great! The technician was very polite.
Angel was terrific!
Another great experience with Zerorez!
Great experience. Angel was fantastic. Very personable and did a good job.
Carpet smells amazing and looks great! I try to get them cleaned once a year for upkeep! They did a great job and will def use them again
The technician was prompt, very knowledgeable and my sunroom carpet and set of stairs turned out amazing!
Very good respectful people I have them clean my carpet v every year Great
Great service. Attention to details.
The technician did a good job of explaining everything to me and made sure I was happy after the job was done. He took his time to do a thorough job and everything was left smelling fresh and clean!
Daniel arrived at early end of service window. We looked over stairwell, the main project and he quoted a fair price for the work involved. He completed the work, including stairs, within 1-1/2 hrs. It looks great and I’m really happy with the end result.
The guy that cleaned the carpet (embarrassed I can't remember his name) made all the difference.
Excellent service, professional, great service! Very knowledgable! A 10 rating for sure!
Very professional and understanding
Absolutely fantastic! Very informative and thorough. My carpet looks great! 😊
Adam did a tremendous job!! Very friendly and helpful.
Did a wonderful job. The tech answered all questions, helped me save money and did a GREAT job.
2nd time we have had them do our carpets. 1st time on our area rug. Totally revitalized the area rug!! Great job, Augie!
Our technician, Angel, was very knowledgeable and thorough. He worked hard to remove the stains and odors. Thank you!
Daniel did a great job. He was helpful and considerate of our requests as well. Thank you!
Very courteous and efficient
Operator was professional, pleasant and friendly. Would definitely recommend his service to customers in need.😁
Honestly didn’t expect the company and Augie to be so upfront and honest. We had cat urine really bad and to treat the 18 spots would have cost more than new carpet. Augie was up front about that and what options we had. He was a very nice young man and did a great job. If you use their service ask for Augie!
Professional, courteous and prompt. Did a wonderful job with our carpets.
Great service. Friendly staff. Very knowledgeable.
The young man who cleaned our carpets did an excellent job, especially given how dirty they were.
Augie. Did an excellent job cleaning our carpets. Very friendly and thorough!
Daniel with Zerorez did a great job with our carpets and got some stains out that I never thought possible. Extremely professional and took pride in his work. I highly recommend!!!
Morino was very personable And did a great job!
Excellent service! Two techs came and had our home ranch floor, steps and basement done in 2.5 hours. Spots are gone and carpets look like new. We will have them back again!
Excellent work, thorough and professional
If you need your carpets cleaned Zerorez is your place to get yours done! The carpets look great and smells wonderful. Very professional and he made sure I was happy with the service. The price was great as well. You will not be disappointed plus they do not use soap which is great!
Can not believe how clean my carpet turn out. I had a wine spill that turn out excellent, Spots gone. Although I must say the carprt technician was the reason why I'm happy with the job. Really a great guy!! Thank you for a job well done.
Very friendly and efficient...great customer service!!
Our carpet looks better than when it was new.
Jalon did a wonderful job. 😎
Very thorough and professional. Explained the services and impact on carpet we could expect and made great suggestions to preserve the carpet. We are very happy with the service and will recommend it to others.our technician Oggy was wonderful.
Before he began, Morino explained the process and how much it would cost. He was very professional and did a great job cleaning the carpet.
This company has been fantastic to deal with. They have responded immediately and we’re honest about Services. A young professional named Augie showed up and did a phenomenal job. This young man is a fantastic representation of your business, and he deserves to know it. Thank you!!
This is the 2nd time I’ve used Zerorez and each time has been very good. The tech’s are always prompt, professional and do a great job.
Have used Zerorez for many years, always pleased! Thank you!
Very easy to work with, very informative to help make a decision on what level of cleaning we needed. He was able to remove all of stains and the carpet looks great!
Adam did a great job! Carpets/furniture look amazing!
Daniel was efficient and thoroughly professional did a great job!
Carpet and area rugs look like new again!
Friendly and respectful. Easy to schedule. Looks great. Excellent service and communication
Prompt, excellent work. We'll worth the price. 10 stars.
Quick, efficient, professional service.
Moroni did a super job! I would highly recommend this business.
The employee doing the work was great. It took 3 different trucks to come to get the job done. They kept breaking down, took 3.6 hours to finish the 3 bedroom job. They just left so I'll wait for it to dry to see how it looks.
Nice people to work with.
Closed on a home today and I wanted to get the carpets freshen up and brought back to as close to new as possible. Zerorez was amazing! Showed up on time with a friendly call before the arrival. The work was done quickly and incredibly well. Carpets feel and look new! 3 bedrooms and 2 staircases all done in about 1…
I cannot believe how new my carpet looks and the stains from the walkways. You can't tell this young man did a great job. And please let him know. We appreciated what he did
Daniel did great and carpets look amazing
Absolutely 5 out of 5! This hard working young man deserves a raise!!!!
Morino showed up on time. Answered my questions and did a great job of cleaning my carpet. He also cleaned an area rug of mine which looks brand new again!
Auggie was great!
Augie was polite, professional, respectful of my space and did a fantastic job!
Jalen was very professional and answered all questions, explained everything throughly
Angel was great, he did a wonderful job and explained everything to me. He was very personable and professional. I will ask for him next time I have my carpets cleaned. Thank you very much!
Adam H was professional, knowledgeable, and answered all of my questions. He did an amazing job. I'm very happy with Zerorez.
So so happy with my experience today. He was professional, efficient and best of all friendly. Thank you for delivering an exceptional experience yet again. See you next time.
Mark was quick and efficient! Easy process with this business
Adam was very polite and efficient.
Excellent explanation of cost and services before, during and after. The technician was awesome and so personable. Highly recommend
Our technician, Adam was amazing. He was well informed, professional and respectful of our space. The carpet looks incredible and thanks to him, we’ll be able to enjoy our downstairs area. Thank you for your service, ZeroRez!
Very clean and smelling fresh carpet. Angel was very pleasant and knowledgeable.
Great work! Kind and informative with the process as well!
Daniel was very friendly and professional!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1882 | $170–$334 |
| Carpet steam cleaning | 1030 | $176–$340 |
| Pet stain & odor removal | 859 | $139–$360 |
| Area rug cleaning | 297 | $170–$447 |
| Upholstery cleaning | 289 | $189–$359 |
| HVAC duct & vent cleaning | 144 | $292–$928 |
