How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREZerorez
Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 6,386 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Zerorez for 6 kinds of job.
Zerorez for carpet steam cleaning
Clear ✕All 1,050 Google reviews tagged “Carpet steam cleaning” · showing 180
Jalen was very professional and gave me all the information needed. He did a wonderful job and I would recommend him to anyone who needs there carpet cleaned. I would of given more than five stars.
The service rep was pleasant, professional and thorough. He took time to explain the process and fees and provided an assessment of the results when finished.
Great people
Marino and Dillon did a fantastic job on my carpet today. They were detail oriented and they were respectful of my property including walls and furniture. I would give them a 5 star review! Well done!!
Carpet looks nice. I am pleased with with results of carpet cleaning.
Came out during arranged time. Explained process, did excellent job cleaning and explained after care.
The cleaning was completed quickly and cleaners were professional and polite explaining the process and expectations.
Great communication, quick work and the carpet looks great!
Very nice young man did a great job!!
Morino was our cleaner. He was very polite and personable. Did a great job and was detailed.
The guys did an excellent job and were very friendly and courteous
Very professional and did excellent work! My carpets look great and smell clean and fresh. Would definitely recommend.
Polite and capable techs. And a beautiful job!
High quality, friendly and prompt. I needed a short turn around on time and they worked to meet my needs. I have used before and never disappoint me. Thank you!
Impressive! The method, options available and Jalen, the service guy - fabulous! I liked hearing how they differ from traditional companies. It’s fun to hear an employee talk about the culture of their organization, the management team and the owner. Great job Jalen.
Jalen and his helper did a fantastic job. Very knowledgeable and explained every step along the way. Very polite and great personality.
My carpet looks new again! The whole house smells amazing and the furniture is clean too!
Our technician discussed our specific needs and wants before starting. He made us aware of a couple ways to save $. Quality of work appears very good.
Zero rez is the only company we use on our carpets...they do an excellent job!!
Jalen did an exceptional job, he was quick & efficient and understanding.
Technician was super friendly and did a great job. Would highly recommend Zerorez.
Daniel arrived on time, called to let me know he was on his way, came in to see what rooms I wanted cleaned, and told me how well he thought stains and problem areas would look after cleaning. He was very polite and efficient and even offered to move a couple pieces of furniture so he could clean those areas as…
Came when they said they would. Completed work quickly and the tech even figured out how to save us money!!! Really appreciate that!!!
Our service man was fast and efficient. Carpet looks great. Second time we have used Zerorez. Definitely recommend!
This is our second experience with ZeroRez. We were delighted both times.
Always do great job. Love that no soaps are used. I used to sell commercial carpet, soaps are BAD for carpet fibers. Staff us always helpful and pleasant!
Adam was very personable and spent time explaining the process. He did an exceptional job for me!
They did a great job I would highly recommend them very polite as well
He did a really good job and was very pleasant
It was a great experience. They were on time and done quickly and everything looks great.
Excellent service, cost was great. Highly recommend!!
Daniel was great to work with. Pleasant and Prompt. He took his time explaining the process as well as going over things after the cleaning. My carpet looks amazing and my house smells so fresh and clean.
The carpet looks great! The technician was very polite.
Angel was terrific!
Another great experience with Zerorez!
Great experience. Angel was fantastic. Very personable and did a good job.
Carpet smells amazing and looks great! I try to get them cleaned once a year for upkeep! They did a great job and will def use them again
The technician was prompt, very knowledgeable and my sunroom carpet and set of stairs turned out amazing!
Very good respectful people I have them clean my carpet v every year Great
Great service. Attention to details.
The technician did a good job of explaining everything to me and made sure I was happy after the job was done. He took his time to do a thorough job and everything was left smelling fresh and clean!
Daniel arrived at early end of service window. We looked over stairwell, the main project and he quoted a fair price for the work involved. He completed the work, including stairs, within 1-1/2 hrs. It looks great and I’m really happy with the end result.
The guy that cleaned the carpet (embarrassed I can't remember his name) made all the difference.
Excellent service, professional, great service! Very knowledgable! A 10 rating for sure!
Very professional and understanding
Absolutely fantastic! Very informative and thorough. My carpet looks great! 😊
Adam did a tremendous job!! Very friendly and helpful.
Did a wonderful job. The tech answered all questions, helped me save money and did a GREAT job.
2nd time we have had them do our carpets. 1st time on our area rug. Totally revitalized the area rug!! Great job, Augie!
Our technician, Angel, was very knowledgeable and thorough. He worked hard to remove the stains and odors. Thank you!
Daniel did a great job. He was helpful and considerate of our requests as well. Thank you!
Very courteous and efficient
Operator was professional, pleasant and friendly. Would definitely recommend his service to customers in need.😁
Honestly didn’t expect the company and Augie to be so upfront and honest. We had cat urine really bad and to treat the 18 spots would have cost more than new carpet. Augie was up front about that and what options we had. He was a very nice young man and did a great job. If you use their service ask for Augie!
Professional, courteous and prompt. Did a wonderful job with our carpets.
Great service. Friendly staff. Very knowledgeable.
The young man who cleaned our carpets did an excellent job, especially given how dirty they were.
Augie. Did an excellent job cleaning our carpets. Very friendly and thorough!
Daniel with Zerorez did a great job with our carpets and got some stains out that I never thought possible. Extremely professional and took pride in his work. I highly recommend!!!
Morino was very personable And did a great job!
Excellent service! Two techs came and had our home ranch floor, steps and basement done in 2.5 hours. Spots are gone and carpets look like new. We will have them back again!
Excellent work, thorough and professional
If you need your carpets cleaned Zerorez is your place to get yours done! The carpets look great and smells wonderful. Very professional and he made sure I was happy with the service. The price was great as well. You will not be disappointed plus they do not use soap which is great!
Can not believe how clean my carpet turn out. I had a wine spill that turn out excellent, Spots gone. Although I must say the carprt technician was the reason why I'm happy with the job. Really a great guy!! Thank you for a job well done.
Very friendly and efficient...great customer service!!
Our carpet looks better than when it was new.
Jalon did a wonderful job. 😎
Very thorough and professional. Explained the services and impact on carpet we could expect and made great suggestions to preserve the carpet. We are very happy with the service and will recommend it to others.our technician Oggy was wonderful.
Before he began, Morino explained the process and how much it would cost. He was very professional and did a great job cleaning the carpet.
This company has been fantastic to deal with. They have responded immediately and we’re honest about Services. A young professional named Augie showed up and did a phenomenal job. This young man is a fantastic representation of your business, and he deserves to know it. Thank you!!
This is the 2nd time I’ve used Zerorez and each time has been very good. The tech’s are always prompt, professional and do a great job.
Have used Zerorez for many years, always pleased! Thank you!
Very easy to work with, very informative to help make a decision on what level of cleaning we needed. He was able to remove all of stains and the carpet looks great!
Adam did a great job! Carpets/furniture look amazing!
Daniel was efficient and thoroughly professional did a great job!
Carpet and area rugs look like new again!
Friendly and respectful. Easy to schedule. Looks great. Excellent service and communication
Prompt, excellent work. We'll worth the price. 10 stars.
Quick, efficient, professional service.
Moroni did a super job! I would highly recommend this business.
The employee doing the work was great. It took 3 different trucks to come to get the job done. They kept breaking down, took 3.6 hours to finish the 3 bedroom job. They just left so I'll wait for it to dry to see how it looks.
Nice people to work with.
Closed on a home today and I wanted to get the carpets freshen up and brought back to as close to new as possible. Zerorez was amazing! Showed up on time with a friendly call before the arrival. The work was done quickly and incredibly well. Carpets feel and look new! 3 bedrooms and 2 staircases all done in about 1…
I cannot believe how new my carpet looks and the stains from the walkways. You can't tell this young man did a great job. And please let him know. We appreciated what he did
Daniel did great and carpets look amazing
Absolutely 5 out of 5! This hard working young man deserves a raise!!!!
Morino showed up on time. Answered my questions and did a great job of cleaning my carpet. He also cleaned an area rug of mine which looks brand new again!
Auggie was great!
Augie was polite, professional, respectful of my space and did a fantastic job!
Jalen was very professional and answered all questions, explained everything throughly
Angel was great, he did a wonderful job and explained everything to me. He was very personable and professional. I will ask for him next time I have my carpets cleaned. Thank you very much!
Adam H was professional, knowledgeable, and answered all of my questions. He did an amazing job. I'm very happy with Zerorez.
So so happy with my experience today. He was professional, efficient and best of all friendly. Thank you for delivering an exceptional experience yet again. See you next time.
Mark was quick and efficient! Easy process with this business
Adam was very polite and efficient.
Excellent explanation of cost and services before, during and after. The technician was awesome and so personable. Highly recommend
Our technician, Adam was amazing. He was well informed, professional and respectful of our space. The carpet looks incredible and thanks to him, we’ll be able to enjoy our downstairs area. Thank you for your service, ZeroRez!
Very clean and smelling fresh carpet. Angel was very pleasant and knowledgeable.
Great work! Kind and informative with the process as well!
Daniel was very friendly and professional!
Great job. Technician was very nice.
Great job!
The technician called ahead by 20 minutes. Said he was running early and asked if that was ok. Was very friendly and explained the steps to the carpet cleaning process. Was very professional.
Jalen was absolutely fantastic!
He explained things well and was very kind and polite.
Our carpet looks brand new! The customer service and technician were great! Thank you!
Augie did a fantastic job and made my carpet look better than I expected. Very polite and friendly young man. Will recommend Zerorez to all my friends and coworkers.
Thr technician was articulate, efficient, and friendly. My carpets look great. My house smells clean and fresh, but has no chemical smell. Communication was great too.
Auggie was very nice !! Did a great job!
Always great service. You guys are consistent in your quality and service every single time, which is quite refreshing.
I am always happy with Zerorez! I won’t use any other company because they actually clean the carpets well and fully! The carpets stay clean, smell good, and dirt does not reappear later, like with other carpet cleaning companies.
The zerorez team always does an amazing job. Very professional and left our carpets sparkling clean..
Augie took care of our basement carpet with expertise. It was heavily stained and after Augie's hard work it looks brand new.
Daniel is excellent.
What a terrific experience!!! The carpet looks so terrific and smells great. Angel is our carpet professional and he is the absolute best! Thank you so much Angel🙂
Adam was timely, professional and personable. Will definitely use again, and would recommend their services!
Daniel was very friendly, efficient and thorough.
Jalen from zerorez was very nice and professional. He did a great job cleaning our floors getting all of the stain spots out.
Wow o wow.i will refer u people any day .job well done n thanks once again
Friendly, efficient and/a great cleaning job. Thanks Jaylin!
Great to work with! Very professional!
I have been using zero rez for over 20 years. Always excellent service a d results
So good! Our tech was very personable and professional. Zerorez was easy to work with and the carpets all look awesome!
We had an excellent experience with Zerorez! Adam cleaned our carpets today, and I truly can't say enough good things about him. He was incredibly friendly, professional, and kind from the moment he arrived. He took the time to explain the cleaning process, answered all of my questions thoroughly, and made sure I…
Quick and easy great job!!!
This is the best carpet cleaning we've experienced! Great job, excellent workmanship. By
The technician arrived in the allotted time.Slot, and he was professional and personable.
Great job and Great Service- our technician was awesome.. Really appreciate him a this Service
Daniel did an amazing job!
Great job & friendly. Good experience.
We have 25 yr old Berber carpet in our basement that has survived teenage boys, six different cats and two dogs. Zerorez came in, cleaned the carpet and it looks just about as good as it did when installed!! Love it!
They were both so helpful in explaining what they were going to do and why.
All around great service. Auggie is so polite and got the work done quickly and efficiently...Clean carpets, tile & grout.
Zerorez is awesome! Great customer service! Very professional gentleman, and they did an amazing job!!!
Daniel was professional. Excellent experience. Thank you, older carpet looks great.
Auggie did a great job explaining the process to us and what he would recommend with the dogs that we have. The carpets look great, and Auggie was very professional and friendly, we will ask for him by name next time we call Zerorez.
Amazing work finished very quickly with remarkable results!
Good communication. They did a nice job even on the tough spots.
Great job. Very happy to have carpets cleaned.
After one carpet company was contacted, then ghosted me for a week, this company gave me an estimate over the phone and cleaned my carpet within 5 days of the initial call. Augie, the technician, was fantastic! He was knowledgeable, articulate, efficient, and hard-working. We have had up to 4 cats at one time in our…
This was a great deal and my carpet looks awesome! Great service too!
They do an amazing job! Our capet looks fantastic!
Parker was a great kid . Very enjoyable! Explained the product well. Did a great job. I think carpet cleaning should be paid by sq foot . There's so much stuff in the rooms .that's why I disagree on the price.
It was a very good experience. Angel explained and showed us how it functioned. Was very patient with us. He was able to remove spots we have had for years. We are very pleased and will be calling for Angel to come back in 6 months.
The technician was very knowledgeable, friendly and professional. The carpets look fantastic!!
Augie was very friendly and professional. Quality work. Carpet looks great..
Adam was awesome. Took his time and went above and beyond with assisting with some furniture moves to make sure the entire room is done.
Adam H cleaned our carpets today. They have not been cleaned for a long time, and they are all now several shades lighter after Adam was finished!. He did an amazing job and explained everything that he was going to be doing before he did it He had a great attitude and was extremely friendly. We will definitely be using Zerorez again!
Explained the entire process. Very professional. Mike did a great job explaining all of our options
Daniel was great. Quality of product very good. Pricing was fair. I suggest you eliminate the “tip” from your billing.
Adam was very polite and knowledgeable. My friend fell and laid for a day and a half before someone found him. There were messes on the carpet. Now there are no stains or bad smells!
Experienced, professional, efficient and great people. Terrific process!
Very pleasant young man. Finished the job in timely fashion and it was great. Will want him back for our bigger carpet cleaning after the 4th of July. Good job
Jalen did a great job! Professional and explained everything.
Aces! Mike was on time, friendly, and knowledgeable. He was able to revive our carpet! There were a couple spots we didn’t think he could get out; we were wrong! He did an amazing job at a very reasonable rate! We would definitely recommend Mike & ZeroRez!
As a first time user of Zerorez, I approached this business with the caution any first time user should have. I apologize to the gentleman who gave me all the scenarios I could possibly encounter based on technician (Daniels) in person evaluation. When Daniel arrived (on time) he did a visual inspection and after…
Marino was excellent to work with, great man!
Team member was on time, explained what he would do, and did a very good job getting the water out of the carpet after cleaning. It dried in 4 hours and I am very please with service. Thank you!!
The guys were very professional and took care of business efficiently.
Well done and very promptly.
zero Res did an awesome Job with my stained carpet. Service staff was polite and efficient. I will use them and ask fir him again.
My carpet is very clean and smells great. Also got scotchguard for long term protection.
Augustine was great! All work was perfect.
Zerorez technicians Adam and Jaylon were excellent. Pleased with overall look of carpet. Got the tough stains out!
The technicians were pleasant, efficient, and informative.
Great job today!
Mike was a very hard worker and explained everything He was very professional and did a very good job
Awesome job!!! Jalen went over everything as to what their process was. Only took a few hours. Highly recommend them.
David was our technician and he was very knowledgeable and professional and had great customer service skills. He was extremely kind and overall I’d say he went above and beyond. I’d definitely use ZeroRez again.
We highly recommend Zerorez. Our carpets needed a really good cleaning and Adam and Parker did a SUPER job. They notified us of their arrival time, began immediately and were worked very quicky and efficiently. They were done in no time and except for the very clean carpets we would never have known they were there. The carpets are amazing!
Dan was wonderful and his work is impeccable. Will definitely refer to friends and neighbors!!
The technician Moreno was very friendly and helpful. Before he started he explained how he could treat two large stains, explaining the cost. I had the opportunity to decline the level 2 carpet extraction if I had wanted to. He worked very carefully and my carpet looks and smells so good after he was done. I highly recommend Zero Rez. Thank you!
Friendly and professional! Great work!!
A+ on all
Great job and Adam was a nice dude
Angel was professional, polite and thorough. He had some equipment issues, but resolved them quickly and got right back to work. He gave clear after-care instructions.
Technician was great, it smells amazing..... he took his time and the carpet looks like new again.
Very personable young man! Did an excellent job very thorough . Would use them again !
Adam was very thorough to talk of the process and answer my questions to clean the stairs. He is kind, patient, informational, and positive attitude!
Very detail orientated, polite, and explained everything thoroughly. Super friendly and knowledgeable
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1882 | $170–$334 |
| Carpet steam cleaning | 1030 | $176–$340 |
| Pet stain & odor removal | 859 | $139–$360 |
| Area rug cleaning | 297 | $170–$447 |
| Upholstery cleaning | 289 | $189–$359 |
| HVAC duct & vent cleaning | 144 | $292–$928 |
