How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREZerorez
Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 6,386 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Zerorez for 6 kinds of job.
Zerorez for general carpet cleaning
Clear ✕All 1,886 Google reviews tagged “General carpet cleaning” · showing 160
Angel and Elijah did an amazing job. Both young men were exceptionally courteous. My carpets look incredible. They even got out a couple old stains that I had tried EVERYTHING to remove previously!!
Maurio & Dillon did an excellent job with carpet cleaning & communicating time, instructions, etc. Very personable.
Amazing customer service! The technicians clearly communicated my options and were sure to let me know what to expect.
Morino was our cleaner. He was very polite and personable. Did a great job and was detailed.
The gentlemen that cleaned my carpet and grout were very professional, informative, and performed the task quickly.
Thoroughly explained everything and our carpet looks fantastic!
Thank you, Angel, for doing a great job on my carpets! I appreciated your kindness and thoughtfulness. It’s nice to meet a young man that takes pride in his work and treats people so well.
Always do great job. Love that no soaps are used. I used to sell commercial carpet, soaps are BAD for carpet fibers. Staff us always helpful and pleasant!
Excellent response time and customer service and got the job done. Carpets look and smell amazing!!
Auggie was professional and did a great job.
I’ve used their service several times over the years and have always been happy with the results.
Daniel was very friendly and professional. He did an amazing job and explained everything he was doing. My carpets look fantastic!
Guys were on time. Professional. Very nice. Area rug and carpeted area look fantastic.
Jalen was so professional, he answered any questions we had. Our carpet looks great!
Amazing service! Angel was very friendly, professional & worked quickly.
Carpet smells amazing and looks great! I try to get them cleaned once a year for upkeep! They did a great job and will def use them again
Angel was wonderful! He explained the cleaning solution, how he’s going to clean it and what to expect. The carpets look like new.
Very good respectful people I have them clean my carpet v every year Great
Daniel arrived at early end of service window. We looked over stairwell, the main project and he quoted a fair price for the work involved. He completed the work, including stairs, within 1-1/2 hrs. It looks great and I’m really happy with the end result.
Carpets look great! Augie is top notch! Will definitely use Zeroez again and request Augie!
Wonderful job!! I will use them again!
Jay did an excellent job !! Very professional! Highly recommend Jay !
Adam was great! Attentive to detail and answered all our questions thoroughly. Great information provided. Our carpets look terrific. Thanks, Adam!
Our servicer was super knowledgeable and explained the entire process as well as add on services that may fit our needs now and in the future. We really appreciated this. He also was very honest with what the outcome could be!
Carpet looks great. The gentleman who serviced my house was very polite and did a great job. Highly recommend
Incredible work, got rid of all the stains. Quick and easy!
I had an absolutely amazing experience with Zerorez! Daniel was the gentleman who came out to clean my carpets, and he was incredibly kind, professional, and thorough from start to finish. He took the time to explain everything in detail, answered every question I had, and made sure I understood the entire process.…
Zerorez always gets the carpets looking like new!
The rug and carpet technician arrived on time with a courtesy call-ahead. He walked me through each room and explained the process while answering my questions about the treatment process. I purchased a seven room special with an area rug which was completed in two hours, well within the given window of time.…
Very friendly and efficient...great customer service!!
Auggie did a great job. Very polite, thorough and detailed work…explained everything up front and didn’t try to upsell which I appreciate. Carpets look new!
Kendall & Augie were great and very thorough!!
Excellent job getting our carpet cleaned. We are very happy with the results. Awesome service at a very reasonable price!
Very professional. Great service. Auggie was the best! He was friendly and efficient and did an excellent job. We will definitely ask for him in the future.
Very thorough and professional. Explained the services and impact on carpet we could expect and made great suggestions to preserve the carpet. We are very happy with the service and will recommend it to others.our technician Oggy was wonderful.
Jalen was knowledgeable and very friendly! He did a great job and the carpet looks so much better!!
It's been 25+ years since I had a professional carpet cleaning company/service clean my carpet & rugs. I choose Zerorez after friends told me of the experience they had. I scheduled the appointment on the website. I received an email soon after giving me a choice of time & days available. Communications were great.…
Very detailed did a thorough job and did not rush. Last few times I’ve had my carpet cleaned they did it so fast there’s no way they did a good job so I was really pleased that this technician took his time and made sure to do a very good job. It’s been two days and the carpet looks great! And the best part is no…
Adam with ZeroRez went over and beyond with customer service!! My carpets look amazing!
Only thing I didn’t like was he used my bathroom, he did ask but still… The carpet looks great! Was able to get a stain out I was concerned about.
Prompt, excellent work. We'll worth the price. 10 stars.
From scheduling, consultation, to completion, our service with Zerorez was great. We really enjoyed Angie’s thoroughness and thoughtfulness as he worked on our home.
Augie did a great job! He worked very hard to get many blood stains out. He was very friendly and polite
Technician (Angel) did a great job. Very respectful, friendly, and pleasant to have in our home.
Daniel was wonderful!! Courteous, thorough, and explained everything so well. Absolutely loved my experience!
Daniel did a fantastic job! Will ask for him next time.
Very good communicator. He explained my options very clearly and answered my questions completely.
From my initial call to the finished cleaning, everything was great. Daniel was awesome!
Adam, our technician is outstanding: thoroughly detailed the cleaning process, worked hard in the heat, finished w/o wasting time. Highly recommend him and the company he represents, Zerorex.
Adam did a good job
Our technician, Adam was amazing. He was well informed, professional and respectful of our space. The carpet looks incredible and thanks to him, we’ll be able to enjoy our downstairs area. Thank you for your service, ZeroRez!
5/4/26 update: Another great experience! We use them every summer. Great experience. We have two dogs and a two young boys, so our carpet and couch have seen better days. Stains came right out and didn’t take long for it to be done. Making the appt was easy as well. Have used them many times. Very professional.
Jalen did an awesome job explained everything. He used a machine prior to cleaning that brushed a lot of excess pet hair out of the carpet. Looks amazing
Excellent job. So friendly. Would definitely use again. Very nice kid named auggie. 5 stars.
Marino was awesome, punctual and professional…👍👍
Today Augie at Zerorez did a terrific job cleaning my carpet in 3 rooms. He was professional, courteous, was careful working around my property, and he answered all of my questions. After a brief review of the areas to be cleaned, Augie worked straight through until the project was completed, which took about 1.5…
We were the last call of the day which probably caused some of this situation. Our carpeting is only in two bedrooms and was dirty. However, it was basic dirt not pet or children. We decided to go buy a cheap bissell after the cleaning. The picture shows the dirty water from the bissell two days after the carpet was…
Great job. Fast and friendly. This guy was very professional.
The zerorez team always does an amazing job. Very professional and left our carpets sparkling clean..
Carpets turned out great! The technician was great explained everything very well.
Daniel J. did an amazing job. Daniel was on time, kind and very thorough.
Daniel is excellent.
Very good! Carpets cleaned very well. Technician was very friendly and efficient. Very satisfied! I’d give technician a 10.
Adam did a great service of cleaning and throughly explaining everything. I like the way the carpet looks and smells after the cleaning.
Great service!
Great to work with! Very professional!
I have been using zero rez for over 20 years. Always excellent service a d results
Mike was Very polite, and a friendly young man. Explanations, sales of product and approval of work accomplished were all very professional ! Thank you
Angel was timely, polite, positive, and very thorough in the carpet cleaning services he provided. We will definitely be a future customer. Carpet
Daniel did an amazing job and was extremely professional! Will definitely recommend!
great job and east veto work with
They were both so helpful in explaining what they were going to do and why.
Greg and Chris were polite, professional and extremely adept at their work.
Excellent customer service! Carpet looks fantastic. Morino took the time to explain the cleaning process. He was very thorough and answered all of my questions. Highly recommend!!
After one carpet company was contacted, then ghosted me for a week, this company gave me an estimate over the phone and cleaned my carpet within 5 days of the initial call. Augie, the technician, was fantastic! He was knowledgeable, articulate, efficient, and hard-working. We have had up to 4 cats at one time in our…
Mark was very polite, which is hard to find nowadays. He did a fantastic job. Even showed me a before and after picture, which I wish I'd of ask for a copy of. I didn't think my carpet was THAT bad. Will ask for him again. Very satisfied.
Great service explained everything and options Super nice to work with
The technician, Adam, texted me an estimated arrival time before he arrived. He was very timely and explained the whole process to begin with. Then he did an awesome job of cleaning our carpet. It almost looks new again! I highly recommend Zerorez for carpet cleaning. I have used them several times.
Explained the entire process. Very professional. Mike did a great job explaining all of our options
Did a great job 👏
Very prompt and professional
Update to June 2026: Happy as always. Parker did a great job for us Update May of 2025: Since the five star review below we have used ZeroRez several times. 5 stars every time. VERY HAPPY. Excellent technician Jalen, excellent workmanship, excellent results. Highly recommended. We used ZeroRez for the first time…
The team from Zerorez were wonderful! Angel explained every step and asked if I had questions. It was great working with him and Mike. Thank you to both for making my experience a great one!
Our service provider was punctual, explained the process, and asked if we had any questions or concerns when he finished. Very professional!
Daniel was terrific to work with. Fabulous job done. 👍
Carpets look great!
Friendly, professional workers. Offered alternatives to address carpet issues. Arrived timely.
Auggie (spelling?) was very professional, friendly, didn’t take a long time and did a great job! He is knowledgeable about the job he does and it didn’t feel like he was pressuring me at all about explaining how the protectant helps your carpet overall. Very pleased with the results!
Daniel is the best!! Very kind and explains the cleaning process so well. You can tell her cares.
Zerorez technicians Adam and Jaylon were excellent. Pleased with overall look of carpet. Got the tough stains out!
Great job today!
We were in need of carpet cleaning for our house and were very pleased with the service provided by Adam and Parker from ZeroreZ. They arrived right on time, got right to work and did a fantastic job on getting the carpet looking great . We would strongly recommend them for anyone needing this service.
Angel was great. Very knowledgeable about his products. He didn’t try to pressure me into getting anything extra. Carpet dried quickly. Overall I am generally happy with my services. The carpet is cleaner but still noticing some smell in one of the rooms (I have two dogs)
They did a great job cleaning my carpet and treating high traffic areas.
Prompt and professional. My carpets look great! The service tech was awesome! Very pleased with the outcome!
My tech was Angel who did a fantastic thorough job. Gave me good post cleaning instructions. Very courteous and conscientious young man.
They promptly responded to my inquiry, and I was scheduled in a few days. The cost was a bit higher than I anticipated, but the tech did an exemplary job, making sure that the pet order/stain was taken care of & explaining each step of the process he did. Thank you!
Augie was great, very personable, hard worker, explained exactly what he was going to do and told us upfront how much it would cost.
Operator did an excellent job of cleaning the carpet.
Adam was friendly and professional. Did an excellent job in cleaning the carpets.
Adam had the best customer service and explained everything throughly to us. I highly recommend! This was our first time using Zerorez, they are the best!
Great experience and great service. The technician took the time to walk through both before and after the cleaning. Our technician did a fantastic job! I’ll be a return customer for sure!
Only use Zeroez for my carpet cleaning, etc.
We recently had our carpets professionally cleaned by Zerorez in Clive, Iowa, and the experience was outstanding from start to finish. Our technician, Angel, did a fantastic job representing the company. He was professional, friendly, hardworking, and paid close attention to detail. The carpets turned out beautiful…
Friendly, knowledgeable and efficient technician!
Adam was a very great tech enjoys his job! Told him the previous owner had a dog so he got down and spelled the spots! They weren’t urine spots and save us $35.00 off the tropical treatment. He was on time, detailed in the treatment procedure and very professional.
They did a great job. Technician was very friendly!!
Great technician and service. These guys always do a wonderful job.
Very professional service. They were able to remove stains we had given up on. We will definitely use them again.
Great work from Angel! The house feels so fresh
Angel had amazing customer service and really wanted the best for our home. He was respectful of our property and used proper protection for our home.
Marino was prompt and professional, and did a truly exceptional job. My carpet looks brand new again!
From the moment Marino called me to the time he left, he was a very upstanding, professional person. He explained my options clearly with no high pressure sales pitch. It was very pleasant to work with Marino and Zerorez. Highly recommend!
The employee was very thorough and very personable. The carpet looks great.
Morino and his team were amazing!! Very professional!!! I told them about my Situation and had to stay in a budget, so I could not afford all the extra stuff I wanted to get cleaned. He said “let me help” and went out of his way to clean my home!! Highly recommend!
I’m very happy with the results of the cleaning I had done today. Daniel was professional and offered clear explanation of the work and the cost. I would absolutely Zerorez.
Morino did an excellent job cleaning the carpets and pet proofing for another year. He was very efficient and respectful. Have used Zerorez several times in the past and will continue to do so. Thank you. A second review....Joseph was great. He was efficient and very courteous. I use Zerorez annually and they…
The service was great and fast! Do recommend!
The carpets looked amazing afterwards and smelled better! The person who cleaned my carpets was so kind and even helped me move my desk and PC out of my office. 10/10 service!
This was the first time I used Zerorez. Their technician was professional and did a great job. He explained the process and promptly did his job leaving with final care instructions. I will only use Zerorez in the future.
I am very happy with my carpet cleaning. Employee and trainee were prompt, hard-working, fast and very clear about what they were doing and what I needed to do to make the best out of my newly cleaned carpet! I will be back!
Muy buen servicio!!! Y el resultado, muy bueno!
Auggie is an incredible employee. Knowledgeable friendly polite and thorough. Cannot say enough good things about him.
Fast, friendly, and professional. My carpet and couch look good as new!
I'm very happy with my experience. The tech was friendly, thorough, and efficient.
Showed up on time and explained everything before he started. Carpets look great and he gave me some great tips on keeping them that way. Highly recommend.
Adam was amazing! He did an excellent job cleaning our carpets. He went above and beyond! Customer service was great and the price was super reasonable compared to other places I called. Would absolutely recommend and use again in the future.
Amazing! On time, explained the process, answered all my questions and the carpets look like brand new! We did very carpeted surface to get ready to sell and worth every penny. Adam was awesome and we will be using him and ZeroRez again the future!
A 3 hour window for cleaner to show up is excessive. Scheduling should be much better. Augie did a nice job.
Angel was amazing! He was so professional & personable. He did an amazing job on my couches and carpet. It’s like I have new carpet & furniture again.
Great customer service ! My carpets smell and look great !
Jaylyn was very professional as we went thru the areas needing your service. He understood the issues and the care of my stairwell and rugs. He did a really beautiful job and very efficiently.
We got the 3-room deal for our living room, master bedroom, and main-level entry hallway, and I am beyond impressed. With 2 toddlers, 2 older dogs, and 2 toddler nieces constantly running around, our carpets go through a lot. We chose the topical treatment for two rooms and added a protective coat to the…
He did a fantastic job and went the extra mile!!
Prompt scheduling, friendly customer service, and quick service! 10/10 recommend!
Carpets look good! Marino did an excellent job.
This was the most amazing service! I would highly recommend it to others! He did a great job!!!!
From scheduling to final service, Zerorez never disappoints! Augie T did an amazing job, and our carpet is fresh and clean again, including the high traffic areas that were even more prominent due to removal of previous livingroom furniture that’s being replaced. We will use them time and time again.
Very knowledgeable and efficient
They were very professional and courteous and the results we're nothing but stellar.I would definitely recommend them again.
Have used ZeroRez a couple times in my home as I have a pet... I find they do the best job and are the most polite and thorough carpet cleaners! I have had area rugs cleaned very well; my couch cleaned & it looks brand new again; and of course my carpet looks the best it can in areas where they could reach! Also,…
Great experience! I accidentally overspent on services and the technician made sure to correct it and charge us what we needed. Super nice!
Super professional, got there when he said he’d be there and got done fairly quickly.
Technicians always do a very good job. They show up on time and there are no surprises with the cost.
Our tech did a great job!
Service was amazing.
Amazing customer services and satisfaction! Marino was prompt, and on time, very professional, to the point and helpful! Explained everything in detail. And got my small area done in 45 mins! I recommend this company for your next carpet cleaning. They will not disappoint.
The carpet cleaning technician, Augie, was friendly, competent and professional. The office staff was also great to work with. He arrived on time, gave us clear information about the carpet cleaning process, and then got right to work. We couldn’t be happier with the experience from start to finish. The results…
After having Zerorez do our current home a few months back, we scheduled them to do the home we are buying! Once again, they did an amazing job! Daniel was so kind, friendly & professional! He walked me through everything & always explained the process. Wouldn’t call any other company for carpet cleaning!!
Jalen was great! Our carpets look brand new. They look and feel clean and refreshed! I would highly recommend Zerorez!
Great service
Great service!
He was very polite professional and thorough did a fantastic job will use again!!
Jay was a complete professional and helpful at all times.
Very happy with the results
Adam was amazing! Explained every step of the process. Very professional throughout the cleaning. Will be booking an annual cleaning Zerorez Des Moines!
Very happy with the job Jalen did. Very professional and was very organized in the process. Our carpets look great!
Prompt, VERY courteous service. Carpets look and smell fresh. Technician busted his butt to make them great. Took time to explain everything in detail even though we have been repeat customers for many years.
Time of service was great. Was able to get service the next day. Marino was great explaining the basic service and what was needed, with the cost, of taking care of pet odors. He was very professional.
The nicest guy with the best hard working attitude. Super friendly and informative.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1882 | $170–$334 |
| Carpet steam cleaning | 1030 | $176–$340 |
| Pet stain & odor removal | 859 | $139–$360 |
| Area rug cleaning | 297 | $170–$447 |
| Upholstery cleaning | 289 | $189–$359 |
| HVAC duct & vent cleaning | 144 | $292–$928 |
