How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREZerorez
Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 6,386 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Zerorez for 6 kinds of job.
Zerorez for pet stain & odor removal
Clear ✕All 864 Google reviews tagged “Pet stain & odor removal” · showing 20
Amazing customer service! The technicians clearly communicated my options and were sure to let me know what to expect.
Angel was friendly and explained the process. Then encouraged me to watch as he removed the pet stains. He was fantastic!
We called zerorez because one of our dogs left behind a horrible mess on our brand new carpet. Daniel worked hard, explained everything, and was very thorough and detailed. Appreciate his work and the cleaner made my whole house smell fresh and amazing!
The gentlemen that cleaned my carpet and grout were very professional, informative, and performed the task quickly.
High quality, friendly and prompt. I needed a short turn around on time and they worked to meet my needs. I have used before and never disappoint me. Thank you!
Excellent response time and customer service and got the job done. Carpets look and smell amazing!!
I’ve used their service several times over the years and have always been happy with the results.
Daniel was very friendly and professional. He did an amazing job and explained everything he was doing. My carpets look fantastic!
Guys were on time. Professional. Very nice. Area rug and carpeted area look fantastic.
Great service. The tech was running late because of a previous job and still came over and stayed in my house well into the evening. He made sure the smell was completely gone and was very tidy and had everything cleaned up. Would recommend and use again
The technician did a good job of explaining everything to me and made sure I was happy after the job was done. He took his time to do a thorough job and everything was left smelling fresh and clean!
Daniel arrived at early end of service window. We looked over stairwell, the main project and he quoted a fair price for the work involved. He completed the work, including stairs, within 1-1/2 hrs. It looks great and I’m really happy with the end result.
Carpets look great! Augie is top notch! Will definitely use Zeroez again and request Augie!
Wonderful job!! I will use them again!
Excellent service, professional, great service! Very knowledgable! A 10 rating for sure!
Adam was great! Attentive to detail and answered all our questions thoroughly. Great information provided. Our carpets look terrific. Thanks, Adam!
Our technician, Angel, was very knowledgeable and thorough. He worked hard to remove the stains and odors. Thank you!
Our servicer was super knowledgeable and explained the entire process as well as add on services that may fit our needs now and in the future. We really appreciated this. He also was very honest with what the outcome could be!
I want to commend Marino for the best customer service. I will continue coming back.
Very thorough and professional. Explained the services and impact on carpet we could expect and made great suggestions to preserve the carpet. We are very happy with the service and will recommend it to others.our technician Oggy was wonderful.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1882 | $170–$334 |
| Carpet steam cleaning | 1030 | $176–$340 |
| Pet stain & odor removal | 859 | $139–$360 |
| Area rug cleaning | 297 | $170–$447 |
| Upholstery cleaning | 289 | $189–$359 |
| HVAC duct & vent cleaning | 144 | $292–$928 |
