How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREZerorez
Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 6,386 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Zerorez for 6 kinds of job.
Zerorez for pet stain & odor removal
Clear ✕All 864 Google reviews tagged “Pet stain & odor removal” · showing 380
Amazing customer service! The technicians clearly communicated my options and were sure to let me know what to expect.
Angel was friendly and explained the process. Then encouraged me to watch as he removed the pet stains. He was fantastic!
We called zerorez because one of our dogs left behind a horrible mess on our brand new carpet. Daniel worked hard, explained everything, and was very thorough and detailed. Appreciate his work and the cleaner made my whole house smell fresh and amazing!
The gentlemen that cleaned my carpet and grout were very professional, informative, and performed the task quickly.
High quality, friendly and prompt. I needed a short turn around on time and they worked to meet my needs. I have used before and never disappoint me. Thank you!
Excellent response time and customer service and got the job done. Carpets look and smell amazing!!
I’ve used their service several times over the years and have always been happy with the results.
Daniel was very friendly and professional. He did an amazing job and explained everything he was doing. My carpets look fantastic!
Guys were on time. Professional. Very nice. Area rug and carpeted area look fantastic.
Great service. The tech was running late because of a previous job and still came over and stayed in my house well into the evening. He made sure the smell was completely gone and was very tidy and had everything cleaned up. Would recommend and use again
The technician did a good job of explaining everything to me and made sure I was happy after the job was done. He took his time to do a thorough job and everything was left smelling fresh and clean!
Daniel arrived at early end of service window. We looked over stairwell, the main project and he quoted a fair price for the work involved. He completed the work, including stairs, within 1-1/2 hrs. It looks great and I’m really happy with the end result.
Carpets look great! Augie is top notch! Will definitely use Zeroez again and request Augie!
Wonderful job!! I will use them again!
Excellent service, professional, great service! Very knowledgable! A 10 rating for sure!
Adam was great! Attentive to detail and answered all our questions thoroughly. Great information provided. Our carpets look terrific. Thanks, Adam!
Our technician, Angel, was very knowledgeable and thorough. He worked hard to remove the stains and odors. Thank you!
Our servicer was super knowledgeable and explained the entire process as well as add on services that may fit our needs now and in the future. We really appreciated this. He also was very honest with what the outcome could be!
I want to commend Marino for the best customer service. I will continue coming back.
Very thorough and professional. Explained the services and impact on carpet we could expect and made great suggestions to preserve the carpet. We are very happy with the service and will recommend it to others.our technician Oggy was wonderful.
Jalen was knowledgeable and very friendly! He did a great job and the carpet looks so much better!!
It's been 25+ years since I had a professional carpet cleaning company/service clean my carpet & rugs. I choose Zerorez after friends told me of the experience they had. I scheduled the appointment on the website. I received an email soon after giving me a choice of time & days available. Communications were great.…
From scheduling, consultation, to completion, our service with Zerorez was great. We really enjoyed Angie’s thoroughness and thoughtfulness as he worked on our home.
From my initial call to the finished cleaning, everything was great. Daniel was awesome!
Adam, our technician is outstanding: thoroughly detailed the cleaning process, worked hard in the heat, finished w/o wasting time. Highly recommend him and the company he represents, Zerorex.
Our technician, Adam was amazing. He was well informed, professional and respectful of our space. The carpet looks incredible and thanks to him, we’ll be able to enjoy our downstairs area. Thank you for your service, ZeroRez!
5/4/26 update: Another great experience! We use them every summer. Great experience. We have two dogs and a two young boys, so our carpet and couch have seen better days. Stains came right out and didn’t take long for it to be done. Making the appt was easy as well. Have used them many times. Very professional.
Daniel was very friendly and professional!
Jalen did an awesome job explained everything. He used a machine prior to cleaning that brushed a lot of excess pet hair out of the carpet. Looks amazing
Great service, great job done. Would use again!
Great job. Fast and friendly. This guy was very professional.
Daniel is excellent.
Great to work with! Very professional!
They were both so helpful in explaining what they were going to do and why.
Greg and Chris were polite, professional and extremely adept at their work.
After one carpet company was contacted, then ghosted me for a week, this company gave me an estimate over the phone and cleaned my carpet within 5 days of the initial call. Augie, the technician, was fantastic! He was knowledgeable, articulate, efficient, and hard-working. We have had up to 4 cats at one time in our…
Explained the entire process. Very professional. Mike did a great job explaining all of our options
Daniel was terrific to work with. Fabulous job done. 👍
Friendly, professional workers. Offered alternatives to address carpet issues. Arrived timely.
Daniel is the best!! Very kind and explains the cleaning process so well. You can tell her cares.
Zerorez technicians Adam and Jaylon were excellent. Pleased with overall look of carpet. Got the tough stains out!
Angel was great. Very knowledgeable about his products. He didn’t try to pressure me into getting anything extra. Carpet dried quickly. Overall I am generally happy with my services. The carpet is cleaner but still noticing some smell in one of the rooms (I have two dogs)
Angel was great!
They promptly responded to my inquiry, and I was scheduled in a few days. The cost was a bit higher than I anticipated, but the tech did an exemplary job, making sure that the pet order/stain was taken care of & explaining each step of the process he did. Thank you!
Technician and scheduling were great! Our pet stains are better, didnt come all the way out but Zerorez was wonderful to work with.
Adam had the best customer service and explained everything throughly to us. I highly recommend! This was our first time using Zerorez, they are the best!
Friendly, knowledgeable and efficient technician!
Adam was a very great tech enjoys his job! Told him the previous owner had a dog so he got down and spelled the spots! They weren’t urine spots and save us $35.00 off the tropical treatment. He was on time, detailed in the treatment procedure and very professional.
Jaylen was informative , polite and did a great job! Highly recommended.
Angel had amazing customer service and really wanted the best for our home. He was respectful of our property and used proper protection for our home.
Top quality work and highly professional. Highly recommended!
Auggie did a fantastic job! He was knowledgeable, honest, personable. He deserves a raise!
From the moment Marino called me to the time he left, he was a very upstanding, professional person. He explained my options clearly with no high pressure sales pitch. It was very pleasant to work with Marino and Zerorez. Highly recommend!
Morino and his team were amazing!! Very professional!!! I told them about my Situation and had to stay in a budget, so I could not afford all the extra stuff I wanted to get cleaned. He said “let me help” and went out of his way to clean my home!! Highly recommend!
Morino did an excellent job cleaning the carpets and pet proofing for another year. He was very efficient and respectful. Have used Zerorez several times in the past and will continue to do so. Thank you. A second review....Joseph was great. He was efficient and very courteous. I use Zerorez annually and they…
The carpets looked amazing afterwards and smelled better! The person who cleaned my carpets was so kind and even helped me move my desk and PC out of my office. 10/10 service!
Angel was my technician. He was prompt knowledgeable, friendly, and did a fantastic job. I was amazed at how my 20 year-old carpets looked brand new and so did my area rugs. Thanks again Angel!!
Amazing! On time, explained the process, answered all my questions and the carpets look like brand new! We did very carpeted surface to get ready to sell and worth every penny. Adam was awesome and we will be using him and ZeroRez again the future!
The floors look terrific. Noah was great!
Great customer service ! My carpets smell and look great !
Jaylyn was very professional as we went thru the areas needing your service. He understood the issues and the care of my stairwell and rugs. He did a really beautiful job and very efficiently.
We got the 3-room deal for our living room, master bedroom, and main-level entry hallway, and I am beyond impressed. With 2 toddlers, 2 older dogs, and 2 toddler nieces constantly running around, our carpets go through a lot. We chose the topical treatment for two rooms and added a protective coat to the…
He did a fantastic job and went the extra mile!!
Very knowledgeable and efficient
They were very professional and courteous and the results we're nothing but stellar.I would definitely recommend them again.
Have used ZeroRez a couple times in my home as I have a pet... I find they do the best job and are the most polite and thorough carpet cleaners! I have had area rugs cleaned very well; my couch cleaned & it looks brand new again; and of course my carpet looks the best it can in areas where they could reach! Also,…
Angel was incredible! He called when he was running early and asked if he could come over. He also helped move a bit of furniture. 10/10!
Freindly competent. Does excellent work.
Technicians always do a very good job. They show up on time and there are no surprises with the cost.
This was beyond the best carpet cleaning. Adam was very knowledgeable with the whole cleaning process. Everything cleaned up like it’s new & with it being 10 years old that’s saying something about carpet cleaning
Service was amazing.
Augie was great! Gave me all the information to make a decision and didn’t try to strong arm me into sales. He was straight about everything and offered but was not pushy when I said no. That’s a salesman for you. I will continue to do business with a person like that.
Amazing customer services and satisfaction! Marino was prompt, and on time, very professional, to the point and helpful! Explained everything in detail. And got my small area done in 45 mins! I recommend this company for your next carpet cleaning. They will not disappoint.
The service tech was very nice. He even made friends with my dog. Did a great job on old. Carpets. Look really good. Just a great job all around.
Very friendly, added necessary levels of cleaning for pet stains. Thanks!
Great service!
Very happy with the results
Our carpets have never looked better!
Very happy with the job Jalen did. Very professional and was very organized in the process. Our carpets look great!
Prompt, VERY courteous service. Carpets look and smell fresh. Technician busted his butt to make them great. Took time to explain everything in detail even though we have been repeat customers for many years.
Time of service was great. Was able to get service the next day. Marino was great explaining the basic service and what was needed, with the cost, of taking care of pet odors. He was very professional.
Today we had Jaydon with Zerorez and he did an excellent job. He is very accommodating and a pleasant personality. Hope we get his services next time with Zerores.
They did a great job! Punctual, knowledgeable and very friendly! We’ll use them again.
Very fast scheduling, was able to get an appt the next day. Daniel was our technician. He was very knowledgeable about the service provided and what to expect for dry time. He was efficient, very friendly, clean and respectful of our home and time. Excellent customer service and finished product!
Carpets look brand new again. I highly recommend zerorez
Angie did a wonderful job! He was professional and explained everything.
Was on time. Explained everything. Wonderful results!!
Extra care was given to my very dirty carpets. They look so much better.
Ben did a wonderful job cleaning our carpets! He was friendly, professional, and efficient! Highly recommended Zero Rez!
Service was done quickly with very good information during the carpet cleaning process.
Daniel was professional. He explained exactly what he needed to do. He was pleasant to speak with and worked hard. He kept everything tidy as he worked.
Auggie was excellent! He explained all the services and was a very professional and polite young man.
Very professional, explained what it would take to get the pet smell out of my son’s room. Decided it would be better to replace the carpet because I wouldn’t get the result that I was looking for. Loved their honesty and they kept checking in with me to show me each room. Love the customer service I received.
They did a great job. Carpets look amazing!
Marino did a awesome job. Thank you marino
They do a great job every time. I've got a senior dog and off-white carpet and I'm amazed at how clean it gets every time. The technicians are always friendly and professional.
Jaden was very professional and detailed. He made sure he used the proper technique for the upholstery.
Zerorez always does a great job on our carpets! They’re thorough and share any anomalies they locate to make us aware! Angel specifically is the best too!! We had some pet issues and they are gone!!
Mario was a kind, informative and respectful young man!!My carpet looked and smelled great when he was done. I will definitely use this company again.
Daniel did a great job! Very professional! and was super nice!
Amazing! Scheduling was easy, great communication. Technician was friendly, respectful and did a great job!!!!!
The young man came today and went right to work. He explained what and how he was going to do the job. An area rug cleaned
Excellent Communication, Service , and Results ! 100% Recommend !
Daniel did an awesome job. Carpet looks great and smells fresh and clean!
Did a great job cleaning our carpets.
I am very pleased with the quality of Zerorez’s service, from start to finish. The person who spoke with me by phone to arrange the appointment was quite helpful as he clearly explained the process, options, and next steps. Follow-up messaging was clear and the right amount. Adam arrived promptly after having…
We have been using Zerorez for years. The technicians are friendly, professional and explain everything that needs to be done.. and the results are great.
The technician was very nice, apologetic for lateness due to vehicle issues earlier in the day, and was very good about explaining everything. He was pleasant to have worked here.
The two gentlemen that came to clean were so polite, respectful and knowledgeable- highly recommend.
Adam was so pleasant and did an excellent job of cleaning an abused carpet. We had several questions also and he knew all the answers. Very happy
Wonderful customer service!
Great experience! Our technician was so professional. He did a great job of explaining the process and what to expect afterwards. So impressed!
Very polite and friendly service and he did a great job!
Everything looks great! Did a wonderful job.
Angel with ZeroRez did an amazing job. Their process brought my carpet back to life and without all the harsh chemicals - love how soft they are & the light fresh smell …Very Pleased !!!
First time using Zerorez after hearing so many recommendations and I wish I’d used them sooner! My carpet looks so fresh and new after having many dirt/vomit stains from our dog and general traffic— I’m so excited with how it looks! Service was great and professional, will definitely use again!
Very efficient and effective. Non-obtrusive! Priced correctly.
Very positive experience. Alex is very conscious and courteous.
Jalen and Adam were amazing! They went over everything thoroughly before starting and our carpets look brand new. Could not recommend them enough!
Very helpful and got stain out. Estimated $400 and when they showed up it was over $1200. The Sherman was very helpful in lowering that cost but wish the estimate was a bit more accurate to what I put in online and was quoted over the phone. Other than that I was very pleased with my service
Adam cleaned our carpets and did an outstanding job! They look brand new! I could also tell he was an expert in this business as he explained the process that included options to get pet stains out! Highly recommend!
My technician, Morino was very professional and friendly. My carpets look and smell great!
We just had our carpets, sectional & ottoman cleaned yesterday and were very impressed with the professionalism of the technician.
Morino and his crew were the absolute best! My carpets are cleaner and fresher than they have ever been. These gentlemen were efficient, courteous and professional. I have already referred them to two people.
The technician was on time, friendly, and got my carpets looking and smelling great!
Our technician was very professional, well-kept, friendly, and informative about the process and next steps. A+ employee who is a value to your company. Satisfied customer experience.
Easy to schedule, good communication, great service.
Great overall experience. Tech was very knowledgeable and shared insights for the clean, and took his time in the heat. My Jeep looks great. Thanks!
Prompt and friendly. The tech was professional and courteous.
Super service!!! Carpets are so clean without harsh chemicals. Tech was so nice, informative and conscientious. Scheduling and payment were easy. We had tons of pet stains that are gone. The level 2 pad extraction for soaked spot was worth the extra money. THANK YOU SO MUCH!
Very happy with the service! Seric was the tech who came out. He was excellent! Hetook the time to explain the process very thoroughly. He was very friendly and knowledgeable. Highly recommend Zeroez!!
Very impressed by ZeroRez and the tech who did my service. Turns out he was here two years ago training with another guy, and he remembered me. Had a pleasant conversation. He did a great job too. My old carpet looks good again. I will absolutely be calling them again for future service!
Serik did an amazing job on my carpet and sectional! It all looks new again!!
Awesome job on some dirty carpet that was overdue to be cleaned.
Adam was absolutely professional & went above & beyond with his cleaning!!
Daniel J. Provided prompt customer service and workmanship. Thanks!
Our technician was punctual, pleasant, explained optional services and did an excellent job cleaning our carpet.
Tech was very friendly. Needed help with pet odor and didn’t get the service expected. Will be circling back and will update review.
The two technicians were wonderful! Did an awesome job on everything they cleaned here at the house today. I will definitely be a repeat customer.
My Zerorez experience was impeccable. I recently had my carpets cleaned by Auggie/Zerorez, and I couldn’t be more pleased with the entire experience. From start to finish, the service was top-notch. Our technician, Auggie, was not only incredibly professional and beyond knowledgable — especially when tackling a dog…
Marino is great!!!
Daniel was our Zerorez technician. He was polite, explained the service precisely and worked diligently to clean the carpeting. I enjoyed having him in our house and with the work he did. I would highly recommend him.
On time and very courteous. Did a great job.
Tech was knowledgeable, friendly, professional and efficient
Morino was an excellent technician and went over the room before starting and quoting. He suggested a special treatment to clean up the dog oils, and it looks brand new! My carpet is so clean and fresh! Thank you!
Excellent cleaning company. Angie did a terrific job for me. He was thorough, professional & pleasant. I highly recommend him & Zerorez!
Service for 2024 / again tech, Angel was awesome & polite & explained process well & walk through before & after. Great job.
He did a great job for us today! He took his time and made sure we were satisfied with the cleaning. He was kind and professional.
Angel explained in great detail the process, and followed up with super details for after cleaning instruction! How to air dry, time when we can put tables and furniture back, along with tricks to speed it up!! Will definitely use ZeroRez again!
Always friendly and professional. Very easy service to use!
Always does an amazing job!
They was very good
I don't feel alot of time was taken on cleaning our house. 7 rooms in 1 hour. The guy didn't get a couple stains out. I cleaned it right up with my own carpet cleaner. The carpets in some areas look worse then before he cleaned. I've been a customer for a few years and it's time to move on.
Greg was awesome! Definitely ask for Greg the next time you need a good carpet cleaning!
Our carpet needed some help after having 2 little dogs. The urine stains came out and the carpet looks much better.
This was our fourth time using this service and we were extremely satisfied with the results! Our carpet looks brand new again and the few stains that we had are totally gone!
Zach was very nice and explained everything I needed. He was not Pushy and did a great job!! Very nice guy.
Oggie and Merino were extreme helpful in giving us guidance on what was needed to get our carpet cleaned. Thorough, knowledgeable, kind and professional. We’ve used other companies locally and none have matched Zerorez Des Moines. Will be using again!
Very satisfied.
Angel and his colleague were top notch and did a great job.
We’ve used Zerorez at least once a year for the past 14 years and won’t use anyone else. Our was very knowledgeable of his products and services, very respectful, and very responsive.
So far so good. We had a cat pee on our carpet.
Your representative was so professional. He explained everything. He was early but checked to be sure that was ok. Everything looks great! And smells great! Love Zerorez!
They did a great job!!! Carpets look like new!!
They always do a great job! Carpet looks and smells so clean. I have a high traffic area and an older pet and zerorez always gets it really clean.
Very professional and was able to get up the worst stains! Arrived promptly and did a fantastic job!!
Awesome experience. Very professional and did a great job!
10/10 great service
Shortly after moving to our new home in Ankeny we noticed cat urine odor coming from our basement family room carpet. Zerorez tech guaranteed he could get the odor out but it would cost more money. Thinking it would be cheaper than replacing the carpet I paid $1100. Since he then soaked the carpet to remove the odor…
Very good experience. The individual that showed up was very professional and did quality work.
Very professional staff. Great to work with. Carpets look great!
ZEROREZ always does an excellent job and is well worth the cost. My pug’s pet stains were a distant memory in about an hour and a half. Would 100% recommend and use again 💕💕.
Second time I have had them clean my carpets. They do an amazing job every time! They also give you more than enough heads up for them to arrive in the time frame you choose. Very knowledgeable and experienced! Will definitely work with them again in the future!
Were very helpful in making older carpet look like new again. Great service would recommend!
Wonderful professional technician. Excellent service. Highly recommend.
The guys were wonderful. Personable, willing to take time to explain the services before starting, and considerate of my home. Our carpet looks great and smells clean, but with no residual, fragrance odor. Perfect for me with my allergies and asthma and safe for our pets! Thank you !
We had carpet cleaning and pet odor cleaning done with the Des monies zero rez, and they soaked or carpets so much that the water went clear through our floors to our living room ceiling below. Water damage and discoloration- and the company refused to make it right. They tried slapping some mismatched paint on my…
Zerorez’s products and equipment did a great job on our newer carpets, about 2 years old. We have a German shepherd and two cats whose hair and dirt has already turned some of our carpets brown. Our technician Augie was awesome and he reassured me he’d have them looking like new! He wasn’t lying and our carpets…
Joseph was so professional! He was thorough and worked hard! He was even 45 min early!! i
Larry performed his work diligently and professionally.
JT was awesome. He was very knowledgeable and did quality work. The carpet looks so much better and the dog smell is gone. 😊
Kendall did a great job taking care of my home. Thanks for your help, we'll see you in the future!!
Very quick, on time, friendly
Larry was awesome! He explained everything clearly and addressed any issues I had and gave me suggestions.
Gary and Marino came to clean our carpets; they were both professional, knowledgeable and extremely nice. Made sure I was aware of all the steps of the process and ensured all my questions were answered. I was more than pleased with the result of the cleaning and would highly recommend them to any consumer.
The guys worked hard to get my carpet looking new again
They came in and were polite,professional and expedient in the cleaning service!! The apartment smells and looks 100 times better!! Thank you Zerorez.
Greg and Angel did a great job cleaning my pet-stained carpets! They were fast and on time and worked around my husband’s zoom meeting. I would highly recommend them!
They did amazing work! They were the only company who wasn’t booked out for months and they got me in within 48 hours. The carpets were trashed by a tenant with 4 dogs and they are now like brand new. Couldn’t recommend them more !
Very friendly gentleman did the work. Thoroughly explained every option and we decided to add a bio-cleaner because I have dogs. I have the freshest clean carpet! Better than new!
I would highly recommend Zerorez. Greg & Angel did an amazing job making my carpets look brand new! They were very professional and detail oriented, which I appreciated.
We had an issue with a sick pet - Zerorez managed to come out the next day. Tech called and asked if he could come earlier than scheduled which was much appreciated. Work was done well and in a timely manner.
Service guy was very nice
Larry was assigned to our service. He was thorough, very professional and did an incredible job!
A+ for Kendell Cropp, súper profesional, explained all in a fantastic, clear way and manner. Thanks Kendell
Technician was very professional.
My carpets are 15 years old and had a lot of pet stains and wear. They make them look so nice and fresh. Couldn't be happier with the results.
Great experience. No complaints!
Had booked with the intention of getting carpets cleaned. After showing Jacob the problem areas, we came up with a better solution. He was very helpful and informative, and didn't try to sell me on products that weren't necessary. Very happy that I booked with them and will again in the future!
JT was super nice and respectful. He came in and worked very efficiently. Thank you for taking care of this for me! It was also super easy to get an appointment!
Smells so much cleaner!
Great job, excellent cleaning
Kendall was very professional and did a great job! I appreciated the phone call when he was on his way, prompt arrival and efficient and thorough cleaning!
Augie explained everything very well. He did a great job! Carpet looks brand new!
Joseph was very careful and conscientious about the work he performed. It was fast, efficient and came out great. In addition he’s a nice young man.
Carpet looks like new.
Amazing service, technicians were awesome!! They did a great job and were super friendly!!
Very professional, added the biological treatment after speaking with technician to remove pet stains/odors. They did a great job, whole house smells good now. Would recommend to family and friends.
The two technicians had great attitudes, were happy, and explained everything to me with my needs in mind. I highly recommend Zerorez! Tony Andrews
Explained the service, quick, easy and worth every penny
Zerorez does a great job. Christian was a very hard worker, friendly, explained things very well, and left the carpets clean and fresh. See you next year!
Fast. Courteous. And it looks amazing!! Highly recommended!
He was very nice. Explained the process.
Great service, far exceeded my expectations!
Technician arrived on time, wore protective booties. Asked questions, provided recommendations on best options and got three rooms of carpet clean in about an hour. He was professional and pleasant.
Christian was very thorough and explained things well.
Larry did a wonderful job! He explained everything very clearly and was so polite. The carpets and our sectional looked much better)
I’m extremely happy with everything. I’ll definitely use ZeroRez again.
Christian was wonderful. He explained what was causing the odor in my house and gave me options on how to treat it. My carpets are bright and smell great. I will be calling them again if needed.
Great job. Very polite. Very positive results
Informative technicians that were up front and honest. Advised us the best option for our home and cared about the outcome. They were willing to start over if we were not satisfied. Carpet almost look new after 8 years
Two fantastic reps showed up at the earliest part of their window. Both were professional, friendly, and treated the home with care. Great customer service is hard to come by and I'm super impressed by these two. I'm bad with names but I can say Greg was especially kind with my dogs and the other gentleman was…
Larry was extremely professional. He was very knowledgeable, efficient and clearly explained his procedure. It was all done in a timely manner and turned out looking great!
Zero Rez did a terrific job and we’re very friendly. Even helped move a coffee table out of the way. Definitely will be calling them again!
Very friendly
Quick, carpet looks great
Highly recommend! The techs did a great job
Both workers were great and professional and congenial. Told what they were doing & what to expect.
Christian did such a nice job. He explained the procedure n was so helpful n polite. Things look great!
Larry Walker was our technician and not only does our carpet look fantastic, he was knowledgable, respectful and helped us redo our estimate as we had not done the online form correctly. We would highly recommend Zerorez to anyone wanting a quality, affordable carpet cleaning!
Great service. Arrived on time and tech Larry was friendly, explained what he would be doing and reviewed costs upfront. He did a great job.
Our technician was Larry. Would certainly request him again. Very professional, polite, respectful of our home, explained service thoroughly and did a fantastic job. Had several pet stains and was afraid that carpet was ruined, but he got every stain removed and any odor removed, carpet looks brand new again. I…
We have 2 large dogs and 2 cats. Safe to say plenty of accidents. Dayton provided cleaning services to us. He was very professional and thorough. Definitely would recommend.
Truthfully, I think the pet treatment was a rip off. Sprayed a little something on the carpet to treat it and that was about it. Will use zerorez again. Our cleaner was very professional and on time. Seemed very happy with his job at zerorez. Any questions I had he had a quick answer and seemed very knowledgeable. Keep him around!!
The Technician was very kind and easy to work with! I contacted them on a Monday and had an appt the next day! I only did my living room but I’ll be calling them back to do my upstairs!
The tech was awesome. Very professional and honest.
I'm very happy, my professional textile cleaner was very professional and knowledgeable he did a really great job! My carpets look awesome and smell really nice! Our Textile Cleaner informed us on the ventilation cleaning, which we have decided to set up this service to have done. Thank you very much!
Wonderful technician
Larry was friendly, professional, and did an amazing job! My area rug looks so much brighter and no longer smells like dog (for now!) The price was reasonable and it went much quicker than expected! I’ll be using Zerorez again next time I need to :)
Perfect! We love you 00 mess. The carpets are so clean. The staff is so nice and they were timely. We will never go back to anyone else.
We had a great experience! Awesome customer service, would use again!
I chose zerorez because of the easy online scheduling, but the friendly and quick service and quality of cleaning will keep me coming back.
Had an excellent first experience using Zerorez for routine whole house carpet cleaning. They gave me tips on caring for my carpet going forward, and answered all the questions I had. Also removed stains that I was sure were a permanent part of the carpet after years of being there, and my previous cleaning company were unable to address. A++
These guys are always great with cleaning stains and freshening up my place.
Very quick and professional
Great job and super friendly!
Christian was a great worker, explained everything he was going to do and a timeline. Was done in the time he said it would take. Did an awesome job.
Easily able to schedule online and quick appointment availability. The employees showed up on time, friendly, and knowledgeable. My carpet looks and smells like new!
The employees were early, responsive, knowledgable, kind, and did a quick but thorough job. Highly recommend. Priced competitive and very happy with the end result!
Well done, on time, professional service.
Great Service tech did an amazing job
Showed up on time during a blizzard and still had a positive attitude and did a great job!
They got the carpet and furniture looking new again!
The individual was professional and very nice
Customer service was awesome and Marino C was amazing detailed and explained the process!! Highly recommend!!
We had the absolute best experience with Zerorez. They removed all our kid/pet stains and they will be our go-to for all cleaning!
Excellent customer service. They will leave your carpet brand new. The technicians know what they are doing. Very professional.
Friendly, fast, informative, efficient, quality, & price effective.
Quick, and the results were excellent.
Zerorez was more than half the price of competitors in my area. Brandon was professional, courteous and efficient even with my dog trying to help. ;-) I would highly recommend their service!
Also used for tile and grout
Very pleased
Top notch customer service, detailed explanation of what was best for the area needing cleaned. Even showed up earlier than expected! All in all a great experience!
Sorry I forgot the service mans name but he did a great job on my pet stained carpet..I highly recommend Zerorez to clean mine and your carpets..
Brandon was courteous and helpful. He took time to explain the entire process. I highly recommend him and this company.
We are very happy with our experience at Zerorez. Auggie did a fantastic job and we highly recommend him! Carpets already look so much better!
On time, quick, and very thorough! My carpet smells amazing!
Zerorez did a great job! On time and very polite!
2nd time using them. Right on time. Explained the process to me and were very informative. Extremely friendly. Definitely recommend if you need a reliable, professional carpet cleaning service! We had Ronney and he was amazing!
Awesome Customer Service probably the best in Des Moines 10/10 recommend
They just got done looks good. I would give a 5 but need to wait to see how it really came out.
Great service. Very professional. Would definitely recommend.
Service was prompt and efficient. Stains appear to be gone although it’ll be a couple days to ensure they don’t return
The tech "Larry" was courteous and professional. Explained the service to be preformed, how long it would take, what to do once he left. Carpet looks great, I would use there services again
Good service, very professional,very kind understanding
Ronny was very pleasant, thorough and informative!! Great job done!! Will use again in future!
Ronny showed up exactly on time, he is very knowledgeable about what he does, also very friendly, he was a pleasure to talk too.
Easy to make appointments online. Prompt. Courteous.
Larry was fantastic! Very polite and friendly! He did a great job!
The young man who cleaned my carpet represents very well your company. He was very polite professional. I ‘m very happy with quality of your service. Would recommend to others.
Very personable employees who did a timely, but thorough job of cleaning. Will use Zerorez again!
Very professional, explained details and did a great job
John, service technician was professional and courteous. I haven't used your company professional for over 4 years however your staff out preforms and impresses me every time. Best service technician yet. I'm going to tell all my family and friends about his great work ethic and positive attitude. Thank you.
Have had couch for several years, but never cleaned professionally. Looks like day we bought it. Carpets look and feel great too
Larry was very friendly and professional, did the job quickly and efficiently and now the old pet-stained carpet smells great!
Prompt, courteous, and efficient
Absolutely wonderful service ! Will definitely use them again !
Very pleasant and professional. Carpets and upholstery looked GREAT!
Very professional and friendly.
Awesome and professional!!!
Very professional and knowledgeable staff. Once the tecnician arrived, we walked through the rooms i wanted cleaned and worked out a plan that was different from what i originally had anticipated but he ended up saving me money and did a fantastic job. I could not be happier.
Excellent service and very professional!!!! Will definitely use again!
The service was impeccable and the results were outstanding. Thanks so much to Robby for working so hard. I would definitely recommend ZeroRez!
Thorough and very helpful with suggestions.
Great Service very professional!
Representative was knowledgeable and polite. Unfortunately, the pet odor is still an issue. May have to have a second treatment.
They did a great job! My carpets look and smell awesome!
This is our second time using Zerorez, first time in our new home! We appreciate the convenience of booking and how friendly the servicers are!
Jacob C our technician was very pleasant to work with. He was timely, professional and courteous. I would highly recommend.
Brandon called me when he was on his way. Helped me move a couple of furniture pieces as they were too heavy for me and was extremely kind and professional! He used corner guards on the walls, wore booties and was done in no time! Thank you also to Heather in the office for all her answers to my questions and her courteous professionalism!!!
Carpet looks like new! Pet stains are gone! Yay 😁! Robbie is the best! Thanks Zerorez!
Im happy with the service. Brandon explained things very clear and did an awesome job on my carpet. I would highly recommend. Right now things look great, can’t wait to see how it turn out after it dry. Just the feeling of having clean carpet make me happy.
They not only were they on time they were two hours ahead of scheduled time. Took the time and care to walk through and located two spots missed by us of urine stains from our pups. They were efficient, professional and the quality of work was , to say outstanding is not a strong enough word to describe the team.…
My technicians were on time, efficient, professional,and my carpets look great! My duct-work and dryer vent are super clean, too! Will definitely use Zerorez again.
Colt arrived in a timely manner from a scheduled appointment. Called prior to arrival. Upon arrival, explained what they do, how they do it, and provided a better understanding of services provided. Takes pride in his work. The only reason I didn't select good value is because everything is costing an "arm and a…
Awesome service!
The young man was very professional and curious. Got the job done fast and efficient. Would definitely use this company again.
It was great!!
Larry did a great job! He was on time and very knowledgeable. Pet stains and odor are gone.
John was very responsive and informative. He took the time to explain the steps he took and why. I would like him to do any other services we may use from you. He was A1.
I was very impressed. Very grateful he was able to clean my sectional.
Answered all my questions and were friendly and professional!
Not only were they able to extract a three week old dog accident stain, the service from our technician, Morino, was impeccable and impressive! I NEVER leave reviews, so that should say something about how above and beyond he went. From calling nearly an hour ahead of time, explaining exactly his process and the…
Good clear information and results excellent!
Service guy was excellent. He knew what he was doing and was very friendly and did a great job. My only issue is with the website. The area that describes the pet service makes it sounds like you are getting a deep cleaning with the extraction. In reality, it is just a topical treatment. The only place it says this…
Awesome! Doesn’t leave behind an annoying smell and works wonders in pet smells! Super friendly staff!
ZeroRez came highly recommended from our Realtor and we understand why! Brandon gave us a thorough consultation and set our expectations both on how long it would take, dry time, and stain removal expectations. He was efficient, professional, and so very pleasant and helpful! We are 100% using them again.
The whole process was great! They were fast, professional and upfront with everything! Our carpets look great! We would definitely recommend. Brandon, the Carpet cleaner,was awesome as well!
Always, professional, knowledgeable and efficient.
The technician came back when the problem was not cured, and tried a different solution.
Zero rez was AMAZING- came the very next day after I called and got out stains of hot pink nail polish and putty caused by my kids! Technician was super friendly & professional! Cannot recommend enough, def will use again 🙌
We have two dogs who had a terrible time potty training! Howard, with Zerorez came out, showered our wild pups with attention and then walked us through his entire process. We unfortunately learned our carpet was probably not worth saving and Howard, who was very knowledgeable, broke the news to us professionally…
The service was fantastic! James was very informative and told us what to expect. I would definitely use them again.
Excellent service and the carpet looks great.
The technicians were very knowledgeable and professional. Very polite and did a great job
Robbie was quick and got stains out that we thought never would. He was professional and kind, petting our cats after he was finished. Thank you, Robbie, for the wonderful job!
They did a really great job and explained the process really well and answered all my questions! Carpet looks brand new and the rug they cleaned looks more vibrant than when we bought it.
Howard is meticulous!! He worked miracles on some nasty spots on our carpet. It is obvious how much he cares to do the best within his knowledge & skills. We're overjoyed with the results. And he's a true professional as well as a very pleasant, delightful individual.
Brandon was very honest and forthright about the carpet and did a very nice job on old carpet.
Friendly and knowledgeable technician .
Amazing results!
Francisco was professional and very pleasant.
Howard, our technician, was very friendly and did a good job of explaining different carpet treatments to consider. He was not pressuring, simply wanting to make sure that we would be happy and get the mist out of our carpet cleaning. I’m very happy with the service we received and qill definitly be using zerorez in the future.
Pleased with the service.
Wonderful service. The carpet looks amazing.
Terrific customer service!
Friendly, knowledgeable and efficient. My couch looks great
On time, very mannerly and explained everything thoroughly, several times so I could write it down!
Took maybe 30 mins & did a great job! Highly recommended
They were amazing! Super friendly and honest…and the carpet and sectional look brand new again!
Excellent service. Took the time to talk to us about various options. Extremely efficient and professional. Great service all the way around.
All around great customer service! The cleaning was efficient and effective!
Quick, easy, super friendly, couldnt ask for more! I will definitely have them back more often. - 2nd time was great too!
My guy was awesome 👌he walked me thru process and time line from start to finish thought my original carpet from 1993 was to old use this service he brought it back to life. Thank you 😊 from this happy customer
The service rep was awesome!
Wow!! A night and say difference! So clean and fresh! Thank you!!!
Jacob from ZeroRez was fantastic to work with. He pointed out a few trouble spots and gave some advice on how to make the best impact with my budget. He was incredibly friendly and got started right away. Would definitely recommend ZeroRez for carpet cleaning!
Very pleased with how the upholstery turned out.
From my phone call to make the appointment to the moment ZEROrez drove away, I was nothing but so happy I contacted them for my home.
We have used ZeroRez multiple times, and have always had great results. They are always on time, fast, and do a great job at a reasonable price. Our tech Robbie is always very professional and knowledgeable about the process, would highly recommend.
James kept us informed the whole time on his arrival. Then he walked through with us to look at the carpet in our new home and was 100% honest with us that the basic service we booked would work, but it wouldn't resolve the issue of the past owner's cat oders and stains. And that the smell would come back with a…
Rick and Josh came to our home to clean our carpets. They were friendly, polite, and very knowledgeable about the task. I felt very comfortable with them. They did a great job. My carpets look great. I would have them back anytime. My only negative would be the person that took my call and set up my appointment.…
Brandon was great and very professional really enjoyed having him here very friendly and did a great job. He truly acted concerned and cared about the carpet stains.
Employee John, was professional & clearly knowledgeable & experienced. We will use again as result of his service & how well carpet turned out.
Very professional, thorough, and efficient. They explained the process and offered suggestions. I am very pleased with the results
Efficient, friendly, informed
Howard was a pleasure to have in our home. He carefully explained the entire process and left our carpets looking like new.
Had a great experience with Zerorez Des Moines. Super friendly and professional. Did a great job and left without a trace. Highly recommend!
Top notch service. Carpet looks great. Would recommend him again.
Was happy with the service of carpet cleaning and cleaning of pet stains. I recommend Zerorez
Brandon arrived on time and carefully explained the process and costs involved. Together we determined which areas of the house would be cleaned to fit into my budget. He did a great job and the house looks so much better!
Excellent job…on time, quick, and thorough!
Superb customer service and Exceptionally clean carpets!!! It is 110% customer Satisfaction for me. Above and beyond service.
We use Zerorez regularly to clean our carpets. With a young kid and lots of dogs in the house our carpets get filthy. They deliver as promised, on time, and do a fantastic job. Would recommend to everyone.
Robbie did a great job getting out the pet odors. Would highly recommend Zerorez
Our technician was very friendly, professional, and knowledgeable about what we needed.
We had blood on the carpet and they were able to get it all out and were very prompt at arrival when advised of our circumstances. Very professional and did a fantastic job so I would highly recommend them to anyone
Second time using this service and have been very pleased both times! Both gentlemen were on time and gave me a heads up before they arrived as well as being very courteous upon arrival. Both gentleman explained exactly what they were going to do and questioned me about what my needs were for the carpet being…
Very quick professional service, Morino was great
Oggie was very respectful of my home and assisted me in moving some last minute items. Would definitely use zerorez again.
Great experience! Knowledgeable, friendly, and efficient staff!
Robbie did a fantastic job, he explained everything up front and did an excellent job, he even upsold on services. I wish every serviceman could be as motivated and professional as Robbie.
Robbie was thorough and did a great job
Excellent service. Very educational and informative.
Marino was very nice and professional and explained everything in detail!
The tech was wonderful and did a great job. I’d use them again
I have used this company 3 times now. All three techs have explained things thoroughly and answered any questions I had. I still recommend them highly. From 1st review: Noah was great and he worked hard to make sure he was able to get the hose to the third level instead of the portable device. I believe he went…
Great service! This is the second time we've used this business and once again I am extremely pleased with the quality. Brandon was great to work with and even showed us the difference between the cleaned area and the unclean area. Night and day difference! Will definitely be using them again in the future.
Fast, professional and VERY thorough. John did a fantastic job. Highly recommended.
Did a great job cleaning the carpets. If pet stains re-appear or smell, they will come back within 30 days to clean again. Like the guarantee.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1882 | $170–$334 |
| Carpet steam cleaning | 1030 | $176–$340 |
| Pet stain & odor removal | 859 | $139–$360 |
| Area rug cleaning | 297 | $170–$447 |
| Upholstery cleaning | 289 | $189–$359 |
| HVAC duct & vent cleaning | 144 | $292–$928 |
