How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREZerorez
Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 6,386 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Zerorez for 6 kinds of job.
Zerorez for pet stain & odor removal
Clear ✕All 864 Google reviews tagged “Pet stain & odor removal” · showing 80
Amazing customer service! The technicians clearly communicated my options and were sure to let me know what to expect.
Angel was friendly and explained the process. Then encouraged me to watch as he removed the pet stains. He was fantastic!
We called zerorez because one of our dogs left behind a horrible mess on our brand new carpet. Daniel worked hard, explained everything, and was very thorough and detailed. Appreciate his work and the cleaner made my whole house smell fresh and amazing!
The gentlemen that cleaned my carpet and grout were very professional, informative, and performed the task quickly.
High quality, friendly and prompt. I needed a short turn around on time and they worked to meet my needs. I have used before and never disappoint me. Thank you!
Excellent response time and customer service and got the job done. Carpets look and smell amazing!!
I’ve used their service several times over the years and have always been happy with the results.
Daniel was very friendly and professional. He did an amazing job and explained everything he was doing. My carpets look fantastic!
Guys were on time. Professional. Very nice. Area rug and carpeted area look fantastic.
Great service. The tech was running late because of a previous job and still came over and stayed in my house well into the evening. He made sure the smell was completely gone and was very tidy and had everything cleaned up. Would recommend and use again
The technician did a good job of explaining everything to me and made sure I was happy after the job was done. He took his time to do a thorough job and everything was left smelling fresh and clean!
Daniel arrived at early end of service window. We looked over stairwell, the main project and he quoted a fair price for the work involved. He completed the work, including stairs, within 1-1/2 hrs. It looks great and I’m really happy with the end result.
Carpets look great! Augie is top notch! Will definitely use Zeroez again and request Augie!
Wonderful job!! I will use them again!
Excellent service, professional, great service! Very knowledgable! A 10 rating for sure!
Adam was great! Attentive to detail and answered all our questions thoroughly. Great information provided. Our carpets look terrific. Thanks, Adam!
Our technician, Angel, was very knowledgeable and thorough. He worked hard to remove the stains and odors. Thank you!
Our servicer was super knowledgeable and explained the entire process as well as add on services that may fit our needs now and in the future. We really appreciated this. He also was very honest with what the outcome could be!
I want to commend Marino for the best customer service. I will continue coming back.
Very thorough and professional. Explained the services and impact on carpet we could expect and made great suggestions to preserve the carpet. We are very happy with the service and will recommend it to others.our technician Oggy was wonderful.
Jalen was knowledgeable and very friendly! He did a great job and the carpet looks so much better!!
It's been 25+ years since I had a professional carpet cleaning company/service clean my carpet & rugs. I choose Zerorez after friends told me of the experience they had. I scheduled the appointment on the website. I received an email soon after giving me a choice of time & days available. Communications were great.…
From scheduling, consultation, to completion, our service with Zerorez was great. We really enjoyed Angie’s thoroughness and thoughtfulness as he worked on our home.
From my initial call to the finished cleaning, everything was great. Daniel was awesome!
Adam, our technician is outstanding: thoroughly detailed the cleaning process, worked hard in the heat, finished w/o wasting time. Highly recommend him and the company he represents, Zerorex.
Our technician, Adam was amazing. He was well informed, professional and respectful of our space. The carpet looks incredible and thanks to him, we’ll be able to enjoy our downstairs area. Thank you for your service, ZeroRez!
5/4/26 update: Another great experience! We use them every summer. Great experience. We have two dogs and a two young boys, so our carpet and couch have seen better days. Stains came right out and didn’t take long for it to be done. Making the appt was easy as well. Have used them many times. Very professional.
Daniel was very friendly and professional!
Jalen did an awesome job explained everything. He used a machine prior to cleaning that brushed a lot of excess pet hair out of the carpet. Looks amazing
Great service, great job done. Would use again!
Great job. Fast and friendly. This guy was very professional.
Daniel is excellent.
Great to work with! Very professional!
They were both so helpful in explaining what they were going to do and why.
Greg and Chris were polite, professional and extremely adept at their work.
After one carpet company was contacted, then ghosted me for a week, this company gave me an estimate over the phone and cleaned my carpet within 5 days of the initial call. Augie, the technician, was fantastic! He was knowledgeable, articulate, efficient, and hard-working. We have had up to 4 cats at one time in our…
Explained the entire process. Very professional. Mike did a great job explaining all of our options
Daniel was terrific to work with. Fabulous job done. 👍
Friendly, professional workers. Offered alternatives to address carpet issues. Arrived timely.
Daniel is the best!! Very kind and explains the cleaning process so well. You can tell her cares.
Zerorez technicians Adam and Jaylon were excellent. Pleased with overall look of carpet. Got the tough stains out!
Angel was great. Very knowledgeable about his products. He didn’t try to pressure me into getting anything extra. Carpet dried quickly. Overall I am generally happy with my services. The carpet is cleaner but still noticing some smell in one of the rooms (I have two dogs)
Angel was great!
They promptly responded to my inquiry, and I was scheduled in a few days. The cost was a bit higher than I anticipated, but the tech did an exemplary job, making sure that the pet order/stain was taken care of & explaining each step of the process he did. Thank you!
Technician and scheduling were great! Our pet stains are better, didnt come all the way out but Zerorez was wonderful to work with.
Adam had the best customer service and explained everything throughly to us. I highly recommend! This was our first time using Zerorez, they are the best!
Friendly, knowledgeable and efficient technician!
Adam was a very great tech enjoys his job! Told him the previous owner had a dog so he got down and spelled the spots! They weren’t urine spots and save us $35.00 off the tropical treatment. He was on time, detailed in the treatment procedure and very professional.
Jaylen was informative , polite and did a great job! Highly recommended.
Angel had amazing customer service and really wanted the best for our home. He was respectful of our property and used proper protection for our home.
Top quality work and highly professional. Highly recommended!
Auggie did a fantastic job! He was knowledgeable, honest, personable. He deserves a raise!
From the moment Marino called me to the time he left, he was a very upstanding, professional person. He explained my options clearly with no high pressure sales pitch. It was very pleasant to work with Marino and Zerorez. Highly recommend!
Morino and his team were amazing!! Very professional!!! I told them about my Situation and had to stay in a budget, so I could not afford all the extra stuff I wanted to get cleaned. He said “let me help” and went out of his way to clean my home!! Highly recommend!
Morino did an excellent job cleaning the carpets and pet proofing for another year. He was very efficient and respectful. Have used Zerorez several times in the past and will continue to do so. Thank you. A second review....Joseph was great. He was efficient and very courteous. I use Zerorez annually and they…
The carpets looked amazing afterwards and smelled better! The person who cleaned my carpets was so kind and even helped me move my desk and PC out of my office. 10/10 service!
Angel was my technician. He was prompt knowledgeable, friendly, and did a fantastic job. I was amazed at how my 20 year-old carpets looked brand new and so did my area rugs. Thanks again Angel!!
Amazing! On time, explained the process, answered all my questions and the carpets look like brand new! We did very carpeted surface to get ready to sell and worth every penny. Adam was awesome and we will be using him and ZeroRez again the future!
The floors look terrific. Noah was great!
Great customer service ! My carpets smell and look great !
Jaylyn was very professional as we went thru the areas needing your service. He understood the issues and the care of my stairwell and rugs. He did a really beautiful job and very efficiently.
We got the 3-room deal for our living room, master bedroom, and main-level entry hallway, and I am beyond impressed. With 2 toddlers, 2 older dogs, and 2 toddler nieces constantly running around, our carpets go through a lot. We chose the topical treatment for two rooms and added a protective coat to the…
He did a fantastic job and went the extra mile!!
Very knowledgeable and efficient
They were very professional and courteous and the results we're nothing but stellar.I would definitely recommend them again.
Have used ZeroRez a couple times in my home as I have a pet... I find they do the best job and are the most polite and thorough carpet cleaners! I have had area rugs cleaned very well; my couch cleaned & it looks brand new again; and of course my carpet looks the best it can in areas where they could reach! Also,…
Angel was incredible! He called when he was running early and asked if he could come over. He also helped move a bit of furniture. 10/10!
Freindly competent. Does excellent work.
Technicians always do a very good job. They show up on time and there are no surprises with the cost.
This was beyond the best carpet cleaning. Adam was very knowledgeable with the whole cleaning process. Everything cleaned up like it’s new & with it being 10 years old that’s saying something about carpet cleaning
Service was amazing.
Augie was great! Gave me all the information to make a decision and didn’t try to strong arm me into sales. He was straight about everything and offered but was not pushy when I said no. That’s a salesman for you. I will continue to do business with a person like that.
Amazing customer services and satisfaction! Marino was prompt, and on time, very professional, to the point and helpful! Explained everything in detail. And got my small area done in 45 mins! I recommend this company for your next carpet cleaning. They will not disappoint.
The service tech was very nice. He even made friends with my dog. Did a great job on old. Carpets. Look really good. Just a great job all around.
Very friendly, added necessary levels of cleaning for pet stains. Thanks!
Great service!
Very happy with the results
Our carpets have never looked better!
Very happy with the job Jalen did. Very professional and was very organized in the process. Our carpets look great!
Prompt, VERY courteous service. Carpets look and smell fresh. Technician busted his butt to make them great. Took time to explain everything in detail even though we have been repeat customers for many years.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1882 | $170–$334 |
| Carpet steam cleaning | 1030 | $176–$340 |
| Pet stain & odor removal | 859 | $139–$360 |
| Area rug cleaning | 297 | $170–$447 |
| Upholstery cleaning | 289 | $189–$359 |
| HVAC duct & vent cleaning | 144 | $292–$928 |
