How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREZerorez
Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 6,386 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Zerorez for 6 kinds of job.
Zerorez for upholstery cleaning
Clear ✕All 290 Google reviews tagged “Upholstery cleaning” · showing 100
I love the fact that there's no chemicals in the air. My tech did an excellent job getting some really tough dirt and grime. The gunk from all my hair products in the back of the chair really came clean!
My carpet looks new again! The whole house smells amazing and the furniture is clean too!
Very polite and thorough!
Angel was terrific!
Incredible work, got rid of all the stains. Quick and easy!
I have used Zerorez several times and do recommend. The tech, Angel was very pleasant, personable, and knowledgeable. I was disappointed with the remaining stains, also my living space is very small, would feel the price could be assessed based on square footage as opposed to rooms.
Very professional. Great service. Auggie was the best! He was friendly and efficient and did an excellent job. We will definitely ask for him in the future.
Adam did a great job! Carpets/furniture look amazing!
My experience with Zerorez today was 10/10! We have a large sectional couch and I was worried it would be a hassle and my technician was super positive and eager to help. We plan to use them again in the future.
Our tech, Marino, was great. However, I was disappointed that my furniture doesn’t look much different. I guess that is what happens with a cream colored sofa and light colored chairs.
⭐⭐⭐⭐⭐ Daniel with Zerorez was absolutely wonderful to work with! He was incredibly friendly, professional, and made the entire experience easy from start to finish. He did an amazing job cleaning our couches—they look and feel so much better! I really appreciate the attention to detail and great customer service.…
The gentleman that was here was very personable, and explained everything very thoroughly. I will use Zerorez again when I need these services.
5/4/26 update: Another great experience! We use them every summer. Great experience. We have two dogs and a two young boys, so our carpet and couch have seen better days. Stains came right out and didn’t take long for it to be done. Making the appt was easy as well. Have used them many times. Very professional.
Great job!
Great service, great job done. Would use again!
The service was great and so was the gentleman that completed the service. I would definitely recommend them.
Zerorez Technician Adam, was extremely professional and kind. Adam explained all details of the pre-treatment and cleaning process as well as took all necessary steps to protect the corners in my home. The blood stains left by the moving company were difficult to remove from my new furniture however Adam did a great…
Great to work with! Very professional!
Great job and Great Service- our technician was awesome.. Really appreciate him a this Service
Zerorez did a fabulous job cleaning our upholstered living room and family room furniture. I felt the price was acceptable as well. We came home to a light citrus fragrance after the cleaning was complete and the furniture looked great. Marino was our technician, he was on time, a real pro, and did a great job. I'll…
Tech reviewed the fabric content of my chairs to determine the correct cleaning product. He worked diligently covering every inch. A stain protection agent was applied to fabric in case of a spill. Excellent experience!
Very professional and easy to work with-no high power additions. Would definitely recommend. Best carpet cleaning company that I-have worked with!
They promptly responded to my inquiry, and I was scheduled in a few days. The cost was a bit higher than I anticipated, but the tech did an exemplary job, making sure that the pet order/stain was taken care of & explaining each step of the process he did. Thank you!
Great experience and great service. The technician took the time to walk through both before and after the cleaning. Our technician did a fantastic job! I’ll be a return customer for sure!
Augie and Mike were very kind and professional. They were thorough, prompt, and thoughtful. We will definitely use ZeroRez again and ask for Augie and Mike!
Only use Zeroez for my carpet cleaning, etc.
Jaylen was informative , polite and did a great job! Highly recommended.
Very through! Very professional! Auggie did a great job!
Morino and his team were amazing!! Very professional!!! I told them about my Situation and had to stay in a budget, so I could not afford all the extra stuff I wanted to get cleaned. He said “let me help” and went out of his way to clean my home!! Highly recommend!
Transparent and professional.
Fast, friendly, and professional. My carpet and couch look good as new!
Did great! Couch looks brand spanking new!
Angel was amazing! He was so professional & personable. He did an amazing job on my couches and carpet. It’s like I have new carpet & furniture again.
Adam came out last week and was absolutely excellent. Best cleaning and service I’ve ever received from carpet/ upholstery cleaning!
Chair and arm of couch came out great! Super fast and on time carpet still wet but looks nice as well!
Auggie was so professional and helpful. Took great pride in his work. Saved me from getting new carpet.
Have used ZeroRez a couple times in my home as I have a pet... I find they do the best job and are the most polite and thorough carpet cleaners! I have had area rugs cleaned very well; my couch cleaned & it looks brand new again; and of course my carpet looks the best it can in areas where they could reach! Also,…
This was beyond the best carpet cleaning. Adam was very knowledgeable with the whole cleaning process. Everything cleaned up like it’s new & with it being 10 years old that’s saying something about carpet cleaning
Technician was professional, thorough, and very friendly. Not to mention, did a great job and explained everything incredibly clearly.
Jalen of ZeroRez was excellent. Professional, courteous and worked hard. Gave us helpful cleaning tips. We highly recommend!
Explain everything very well before doing it !Prompt service too
Excellent communication from start to finish. Arrival time was ahead of schedule which worked out perfectly. Augie did a very thorough job.
Quick, and everything looked great. Super nice employee
Didn’t spend much time at all and didn’t get the chair clean. Still looks dirty. What a waste of $200
I will only ever use zerorez for my home! Amazing service and excellent results EVERY time. Daniel is amazing
Very fast scheduling, was able to get an appt the next day. Daniel was our technician. He was very knowledgeable about the service provided and what to expect for dry time. He was efficient, very friendly, clean and respectful of our home and time. Excellent customer service and finished product!
Jalen was awesome He explained the process and then went right to work My carpets and chairs looked brand new when he was done! Zerorez can be proud to have an employee like Jalen. He's a polite, nice young man who truly cares about his job and making sure everything is done to your satisfaction.
Augie has taken care of my rugs and couch twice now and provided great service! Great communication on arrival time estimates and aftercare instructions. Would highly recommend.
I am a repeat customer and am very satisfied with Zerorez and their cleaning service.
Jaden was very professional and detailed. He made sure he used the proper technique for the upholstery.
Great service, very quick, very neat.
Prompt, thorough and friendly!
⭐️⭐️⭐️⭐️⭐️ We had the pleasure of having Augie from Zerorez Carpet Cleaning come out to clean our business, and he was absolutely amazing! He took his time, was efficient, personable, and went above and beyond to make sure everything looked perfect. Our carpets look fantastic — even tough stains came out, and he got…
Augie did an amazing job here at Easton Baptist Church on 10/28/25. His very polite and knowledgeable. Augie is an asset.
Adam was great cleaning a sofa and explained the process.
Highly recommend for upholstery cleaning. Had pet grime on furniture that now looks like new!
We have been using Zerorez for years. The technicians are friendly, professional and explain everything that needs to be done.. and the results are great.
Excellent employee
Everything looks great! Did a wonderful job.
Great customer service. Upholstery and carpet look so clean.
Jalen was wonderful. He explained the service and how it would done. He made sure he knew what type of fabric he was dealing with in order to do the best possible job. I'll definitely have him back to do carpeting.
Auggie was great. Personable and kind, finished the job quickly but with care.
The carpet and upholstery look like new!
Everything I ask Zerorez to clean is always done completely, professionally, and at a great price. Everyone is very knowledgeable, friendly, and listen to my needs as a customer. I have been a repeat customer for many years.
Two area rugs cleaned. Tech did a good job. He was very friendly and curious and explained the whole process
Excellent service and a job well done. Very nice workman.
Daniel was terrific with our cleaning! Prompt, courteous, thorough! Very happy!
Very happy with all the work this guy put into my carpet and cleanig my furnature
Excellent job was done and friendly service. Highly recommend. Carpet and furniture looks and smells so much better. Thank you for the awesome job
Had a great experience dealing with Jalen. He was very personable and knowledgeable about the zerorez upholstery cleaning.
We just had our carpets, sectional & ottoman cleaned yesterday and were very impressed with the professionalism of the technician.
Very nice young man, knew what he was doing
They managed to get an old ugly spot nearly completely out of the carpet and my furniture looks great. I love how he explained the issues with each stain we had so I had realistic expectations. Everything turned out better than I thought it would.
Adam did a great job getting our rug and couch cleaned up!
I had a wonderful experience with Zerorez today. They did a phenomenal job. I would recommend them at any time.
So informative about the process and checking in on the material of the love seat since it didn’t have a tag. Did a test spot to make the decision. Very nice courteous man.
Daniel did a great job cleaning our sectional. He was very professional and explained the process thoroughly. Appreciate the she coverings when he entered our home
My Zerorez experience was impeccable. I recently had my carpets cleaned by Auggie/Zerorez, and I couldn’t be more pleased with the entire experience. From start to finish, the service was top-notch. Our technician, Auggie, was not only incredibly professional and beyond knowledgable — especially when tackling a dog…
Tech was knowledgeable, friendly, professional and efficient
Excellent cleaning company. Angie did a terrific job for me. He was thorough, professional & pleasant. I highly recommend him & Zerorez!
Very happy with ZEROREZ service
I’m a repeat customer and will always keep coming back. Your technicians are always amazing. Super friendly, knowledgeable, thorough and they did a great job cleaning. Today we had our sectional cleaned and our tech crushed it. Couch looks great and he was very thorough. Thanks for always delivering great service!
Planning with the scheduler was excellent. The work by the technician was excellent as well.
The technician was extremely friendly, polite. He made our carpet look new again. I can't say enough good things about the company! Thanks Zerorez!!! I only wish I could give more stars.
The tech who arrived was amazing. He did a great job, was very interested in quality and value. A terrific young man!
Kendall with zerorez did an amazing job. He was professional, polite and efficient. Had two chairs, staircase and area rug done. In and out in about an hour 👍
ZeroRez technician was very thorough and friendly. Appreciate the hard work 👍👍
He was so kind and quick. Very thorough and left me house smelling fantastic!
Joseph was so professional! He was thorough and worked hard! He was even 45 min early!! i
Excellent experience!!! Technician worked well after six to do an outstanding job on carpet, upholstery, and tile. Will be using them for all my future cleaning needs.
I liked having the option of fabric protection, which I did add on.
Great service, very professional and the outcome was fantastic. Had our lazyboy couch and loveseat cleaned and looks brand new. The carpet looks and feels great. Much appreciated!
Very happy with our service here. Our tech was friendly, professional and on time. Did a great job explaining everything and the outcome was great as well.
Greg is wonderful to work with! Very nice and professional young man.
JT was excellent, honest, fast and professional, highly recommend!
The young man who came to help did everything he could to make good results happen. The outcome was not perfect, but he tried everything he could and I was very satisfied. Expectations should not exceed what is reasonable and/or possible.
Josif was very professional and friendly. He was on time, explained the process and called when everything was completed. Thanks Zerorez!
My kids carpets were ruined by dog urine so i was in need of getting them cleaned. Zero Rez was amazing and now their carpets look practically brand new and it no longer smells in their bedrooms. On top of that he was very nice and very professional!
My initial review was for the previous visit but I just had Greg the cleaning today. He was very thorough, professional and a good dude.
The lady on the phone that set up my appointment was very sweet. The gentleman, Greg, who cleaned my sofa was very kind and professional. Greg provided excellent services. My sofa looks brand new! This is a great business with excellent high quality people. Much gratitude 🙏
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1882 | $170–$334 |
| Carpet steam cleaning | 1030 | $176–$340 |
| Pet stain & odor removal | 859 | $139–$360 |
| Area rug cleaning | 297 | $170–$447 |
| Upholstery cleaning | 289 | $189–$359 |
| HVAC duct & vent cleaning | 144 | $292–$928 |
