How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%86+20.8Value 14%95+13.4Replies to reviews 7%30+2.1Craft & service penalty69−3.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREZerorez of Eugene
Eugene, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.8★ from 1,935 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez of Eugene for 7 kinds of job.
Zerorez of Eugene for carpet steam cleaning
Clear ✕All 290 Google reviews tagged “Carpet steam cleaning” · showing 60
Layton was great explained all my options and very friendly. He did a fantastic job my carpets look amazing.
Zerorez is the best carpet cleaner in the area. The natural cleaning product and innovative methods cleans throughly and dries quickly. You can request an unscented cleaner as well. I've been using Zerorez for the last 9 years and I totally recommend them. The office staff Nikki and cleaning technicians Cory were great to work with!!! Thank you!😊
Brock arrived on time and gave us several options and is knowledgeable about the cleaning process. He was polite and friendly and worked quickly and did a great job.
I use Zero Rez of Eugene every six months. I often need deep cleaning after Airbnb guests and foster kittens.
They always do an amazing job. Prompt, easy to schedule. Friendly technicians. Arrived in a timely manner. Clear explanation of products and cost.
Layton was so perfestional and came before the appointment and made my carpets look amazing thank you so much
Texted me to let me know he could come a little early if that worked for me, it did. Explained the process and other options clearly. Was faster than I thought it would take. Overall very polite and professional. Five stars all around.
Very nice young man. Explained everything and took care of what we discussed thoroughly. Thank you!
The young lady who did the cleaning was very nice...
Adam was our cleaner today Great personality, explained everything clearly. Got right to work and did a fantastic job
Wonderful to work with! Had a blue light 😬 showed me how bad it needed cleaned after just having atiah bros clean it a Few Months ago. I highly recommend their services No pressure!! Fair priced!!
The technician arrived on time, and explained the cleaning products very well. Carpets turned out well, they dried pretty quickly with ceiling fans and furnace fan running. No odors. A few leftover water drops and footprints marred the experience, but overall, it was all good.
Vendor was very professional, courteous, and helpful.
The technician was wonderful. Informative, professional and friendly. The carpet looks and smells amazing.
Looks great! Professional team. Leighton had solid recommendations.
They were on time, very polite. Explained in detail what all they were doing and what services they offered no pressure. Carpet looked amazing. Very happy 😊
No surprises, charged exactly as quoted. Good job
Good communication. On time and very professional. Friendly and helpful. I would highly recommend
Love the results and would recommend.
Always professional and efficient. Wouldn’t use anyone else!
Great experience - quick and efficient!
Have used Zerorez several times. Great customer service, on time and my carpets look great.
Great job. Thank you!
Technician was very professional and courteous. The tech asked good questions, explained the cleaning process, gave us an additional service option that we took advantage of and completed the work within the scheduled time.
I am extremely pleased with the service from Zerorez! Brandon Jenkins was undeniably a plus for this company!! He explained everything with knowledge and kindness and respect!! He is always welcome to clean my carpets.
Absolutely wonderful service! The guys that came out were extremely attentive, respectful and worked not only efficiently but put in extra effort to make sure the trouble spots were addressed correctly. And Nikki in the office was so easy to work with!
Good job
My Zerorez technician did an excellent job explaining my costs, options for improving care of carpet, and everything looks wonderful
We have had Zerorez for many years and have always been very pleased. They do a great job, answers your questions. Thank you!
Zeroes is my go to carpet cleaners. They are pleasant, on time, and do a great job. Couldn’t be happier with the service.
The new owner came out and cleaned our carpets and couches. He is very friendly, detailed, and understanding of our newborn/kid mess situation. Everything is mostly dried just a few hours later plus it looks and feels so clean. We have been using this company thru multiple ownership changes and this one is by far…
Great cleaning job and terrific service and communication from them leading up to the work.
Cody, our service guy was super professional and friendly. My carpet feels and looks super clean and I love that there is no harsh chemicals used. This is my second time using them and I will definitely use them again!
This was the third time I've used Zerorez. Marc was pleasant, professional, and very thorough. I definitely recommend Zerorez
Fast, efficient and friendly
The gentleman that did the work was great! I give him a 5 star. Unfortunately, I was uncharged and zerorez did not honor the original quote of $119 minimum. I will not use this company in the future. Over $10 they lost a customer!! Unbelievable terrible customer service at the office.
Layton did a great job, was very friendly and informative. He helped me make the best decisions based on my preferences and budget and finished the job quickly and thoroughly. Will definitely use again. Thank you so much Layton!
Zerorez did a great job on our carpets! Everybody was super friendly from the first phone call to the carpet cleaning. They called before they came and they arrived when they said they would. I would definitely recommend them! Our carpets ended up being wool which we did not know so the price was higher than we were…
They fit me in very quickly with a pet stain emergency. They have really nice technicians, and they go the extra mile. My carpet is fresh and clean, and the pet stain is completely gone.
Our carpets were REALLY BAD. It had puppy urine puddles all over the loft, mud trails from the stairs up and plenty of drink spillages. Plus a TODDLER. We have never gotten our carpet cleaned since moving in a few years ago and Zerorez did an amazing job! We are honestly pleasantly surprised by how many stains they…
Cody was quick and professional! And as always, our carpets look amazing!
We had a great experience with Zerorez. Our service technician, Layton, was friendly, professional, polite and very informative. The living room carpet was a disaster, but we were very pleased with the end result of his hard work.
I was very pleased with the professionalism and attention to detail as they even happened to show up the same day I tried to call them! They were also very kind and did a wonderful job! 10/10 would recommend!
Explained things well. Very nice.Did a fantastic job & it wasn’t an easy job. Friendly & put up with my barking puppy. I’m very pleased and will definitely use Zerorez again. Thank you!
Zero rez always does a great job! Love getting my carpets back to great condition!
ZeroRez and Cody were extremely professional, helpful, and thorough. I will definitely call them the next time I need carpet cleaning!
Called and arrived early which made me very happy! Great job! See you next time!
Cody was our technician. He explained the options and did a very thorough job. We had him clean the carpet in a 5th wheel and it turned out beautiful. Thank you Cody! I would highly recommend zeroez to my friends and family in fact I've used them in the past for my home on several occasions and recommended them to…
My carpeting hadn't been cleaned -- other than vaccuuming --- in at least 10 years. My Zerorez guy transformed the depressing, filthy, dirt stained carpet into --- OMG! It's CLEAN!
Only complaint was the carpet was very wet in certain areas.
Very good experience ! Got extra treatments to help with old dog stains . Friendly technician who knew a lot about carpet I recommend highly 😀
Cody was very pleasant and professional and did a great job of cleaning our carpets.
Zerorez was very accommodating with changes in my schedule! Good customer service when making the appointment and the arrival time was spot on! My carpet look good for an aged carpet and it feels so much cleaner!
Leighton was awesome. Kind, considerate, helpful and professional. Thanks Nikki and Leighton.
Excelente job and fast availability. Friendly service and great staff.
Showed up on time, explained the process and options. Courteous and hard-working!
Just had Zerorez clean my carpets and loveseat, and I'm very happy with the results! Layton was punctual, efficient, explained everything well, and was personable and good humored to boot. I will definitely hire them again. Price was reasonable, as well. A solid recommend!
Great service. Carpets look good.
My carpets look fabulous!! I have very light cream colored carpet & I LOVE ZeroRez because they do not use shampoos that actually just draw dirt to the carpet after being shampooed. With ZeroRez my carpets get dry A LOT quicker because they do not have to saturate my carpet with water to get them cleaned. And Cody…
My tech was on time. Great guy and did a good job. Even put up with my humor.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 348 | $146–$303 |
| Carpet steam cleaning | 286 | $153–$315 |
| Pet stain & odor removal | 180 | $144–$260 |
| Area rug cleaning | 68 | $158–$434 |
| Upholstery cleaning | 68 | $170–$340 |
| HVAC duct & vent cleaning | 18 | $434–$928 |
| Mattress cleaning | 2 | — |
