How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%86+20.8Value 14%95+13.4Replies to reviews 7%30+2.1Craft & service penalty69−3.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREZerorez of Eugene
Eugene, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.8★ from 1,935 Google reviews
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Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez of Eugene for 7 kinds of job.
Zerorez of Eugene for general carpet cleaning
Clear ✕All 348 Google reviews tagged “General carpet cleaning” · showing 300
Carpet looks great! Technician was super nice, thorough, professional.
Great customer service.
So happy ZeroRez is back! Kristin is too! She does a great job of cleaning our carpets! High traffic areas are always a concern but when she is done they’re not showing any more! I’m thrilled with the results!
Tenant left the carpets in very poor condition, including significant urine stains. The cost was much higher than I’m used to, but that was due to the chemicals needed to take care of the urine. Layton did an awesome job cleaning them up, however. Very pleased with how they turned out.
I’ve left reviews before. Not sure it’ll take another one. But today had carpets done & all I’ve said before happened again! Layton was awesome 👍. Love this company! I used them once again. Just now, today. These people are fabulous! From the first phone call all the way to completion they were professional,…
Done quick, looks good, nice employee, would use again
Thank you, Looks Great!
Professional, excellent results, engaging and knowledgeable technician
Friendly staff with great customer service! Left our carpets looking fantastic!
Carpets were really dirty and they came out looking brand new.
It looks absolutly marvelous and he did a super job. I would like to have him again as he was respectful ...knowledgeable. He always was a pleasure to be around. All in all he made it a good experience. I would like his name as I would like to ask for him next time. Thank you so much❤ he was a very pleasant person…
Stairs and carpet are beautifully clean. Great job as usual, but with the added excellence, knowledge and quick efficiency of Chris! She was such a pleasure to deal with, and really knows her stuff. Hope we can get her back next time!
Very good job. Excellent service.
Efficient, quality service. Technician helpful and prompt. I am very pleased with the results. Thanks
Technician was very friendly, quick and did an amazing job.
CJ was super effecient and very kind. I will absolutely will use them again. Carpet looks great
I thought the technicians did a great job. They made sure every square inch was cleaned and they were very professional and pleasant to deal with.
Are carpets look like new! CJ was professional, informative, on time and worked fast and efficiently! Will definitely be using zerorez again!
Technician made good recommendations for treating animal odors and high-traffic areas. Very professional.
wonderfully through and friendly service
The tech was great
Technician was polite and efficient. Carpets look great. He answered all questions, and did not waste any time getting the job done. We will recommend this company to others.
My experience with the company and the technician was better than I expected. Great customer service, great personality and very detailed on what he would do. It’s what you hope for when you have something done.
The ltechnician did a wonderful job and had great customer service skills
Dominic arrived on time, told me exactly what he was going to do and did it exceptionally well! He was professional, thorough, and did an AMAZING job! My carpet looks brand new!! I will definitely be sticking with your company!
We thought the tech was very knowledgeable and extremely nice
Tyler was very personable and explained everything clearly and with compassion. I will definitely request him next time I need my carpets cleaned.
Awesome job Tyler was Courteous and professional
The technician was knowledgeable and friendly. He did an excellent job and the end result was more than satisfactory.
Friendly tech, quick with service, options explained, beautiful work even on difficult high traffic areas. Just disappointed with continuity of info from reservation to arrival. Left hand didn't tell the right hand what was going on, left us unprepared due to misinformation.
Great service! Thanks- everything looks great!
Adam, with ZeroRez, did a terrific job on my carpet. Adam was professional, thorough, and friendly. I highly recommend ZeroRez for your home or business.
Tech was on time explained everything carpets look great will use again in the future
Awesome customer service.
Awesome! Wow! Looks brand new!
First appointment had to be rescheduled but sounded like it was out of their control, they were able to fit me in a couple of days later and were very much on time and got the job done quick. Our carpets almost look new after they finished, very happy with the results. Yes the promo price is normally not what you’re…
The Technician was very thorough, polite, and professional. He did a fantastic job, our whole house looked amazing when he was completed. Great service and price!!!
Very friendly, professional and quality cleaning. Arrived on time and finished as promised.
My carpets looked clean but they smelled wet and left my apartment smelling musty. I had to use fans and scented spray to make the carpets smell better. Plus it was $41 more then originally quoted. Well not use again.
Very helpful and professional. I will recommend to my friends.
Missed and left dirty edges and spots. Some spots on the carpet seemed to only be smeared.
Our carpet is older but really needed cleaned. It looks very clean and refreshed now. Thank you so much! Our technician gets a 10!
Quick & Efficient!
Very professional and techs knew the process. Well Done!
We had our 2 year old carpets cleaned w/ Zero Rez and they look like the same. The tech convinced me I need the extra stain treatment and protective sealing. After arriving home none of the stains look any different, nor do the carpets even look clean. You can still see the line from where the couch was. After…
Zerorez cleaned my carpets a couple of weeks ago. I was very pleased with the services provided. I have a senior dog who has been urinating on the carpet. The tech did a thorough job of treating the carpet and all odors have been removed. The carpets were dry within five hours as stated. Very pleased with the…
Adam did an amazing job. He was polite, professional and got the job done quickly. highly recommend!
My tech was awsome. He gets a ten score.
Tyler showed up on time and was extremely professional! He did a thorough evaluation of our home and provided us with all the options that might be the best fit for our situation. He was quick and efficient and the rugs look amazing!
Dominick! Hell of a guy! He did great work and explained everything he was doing as he was doing it. He made sure I got what what I paid for and more. He went above and beyond! Definitely going to reach out to him next time I need his services. Appreciate you bro!
I am giving Zeroez a 5 star rating today because of their excellent customer service. These days especially, it's important to me that my money spent goes a long way and the investment we made into having the carpets cleaned in our new home was substantial. What made it worthwhile, aside from the results, was the…
Tyler was really professional and clearly explained the process as well as my options. He did a fantastic job with the carpets in my house. 10/10 would call this company again!
Just moved into a new house and the carpet we're discussing. Having 2 kids under the age of 3 we did not want to buy new carpet just yet. They were able to help bring life back into the carpets and get them to last a little longer.
Adam did a great job! Very happy!
Adam was terrific- carpets look great
Adam was fantastic! On time, Polite, positive, and ready to work. I showed him the few areas of concern and he didn’t hesitate. We had a pretty bad coffee stain in addition to typical high-traffic dirt in the carpet. He took care of it! I would HIGHLY recommend Zerorez again and again. And trust me when I say, I…
Carpets look fresh! Such a good deal for three rooms! Excited to walk on them when they finish drying. I love that there’s no residue.
I was really impressed with the job done. The tech Frankie was friendly and professional. I definitely would use this service again!
Kyle was prompt, courteous and professional. Love Zerorez!
Frank was very Professional, located some pet stains then advised me. We made adjustments to work being performed and then completed in a timely manner… Job well done…
Alex was super professional, thorough, and quick! The carpets look great! We will be using them again in the future!
I called in when I saw the 3 rooms for $99. Greet deal right? The call center quoted me 70 plus for 3 rooms. Turns out this was the basic clean your carpet but your gonna wish u upgraded to the odor elimination and pet enzyme which added another $100 to the bill. I understand this is how business is done. That being…
Duncan was great. He was professional, thoughtful and kind. He had his work cut out for him with our carpets but still was able to get them clean, thanks again!
Adam our carpet tech was professional, knowledgeable, & extremely courteous. His work was quick & very thorough. Definitely a 5 star experience
They did a very quick and quality clean. Very happy with my results
I’ve used this company twice now and super satisfied with everything they do! I refer them to everyone as well and will continue to.
Summary: It’s been over a month since I last heard from Zerorez. The last communication was a promise that they would come and fix their job that wasn’t done properly, instead of giving a refund as I initially requested. Either the product doesn’t work, or they didn’t do the job properly. Full story: Kyle was…
The technician was excellent, taking care of every detail. We just completed a large renovation, and he was so careful to protect the new construction (cabinets, corners, floors). He was very respectful and kind. We want to adopt him!
So pleased with the quality of service.
Carpet Technician was punctual, courteous and helpful. He did a terrific job. I highly recommend this company.
This company has gone way down hill since the management changed. Extremely disappointed.
For the first time since I started using zerorez as my carpet cleaner the technician did not do anything that I asked him to do at the end of the visit. He asked me if everything looked good, but he had already basically put stuff away and when I asked him to go over a small area again he declined. I called the…
Nigel arrived on time. Bonus points for asking if I wanted him to wear a mask and letting me know he was vaccinated before entering my house. He was friendly, professional and thorough in going over which rooms I wanted cleaned, concerns about stains and reviewed the cost with me more than once and again on…
The work was done VERY professionally! The operator was very nice and very proficient!
There was an introductory price per room listed on the email. When the technician arrived he began adding extra charges that I was not told would occur when I called to set the appointment. The quality of work performed was very good.
2nd time customer. Prompt service. Tech was very friendly and helpful. Will definitely use them again!
My carpets look like new after Frankie cleaned them. He was right on time, answered my questions and was very professional. I would recommend Zerorez of Eugene.
I'm very impressed with the work that was done! My carpets look and snell absolutely beautiful. Kyle is amazing, very professional and friendly. Highly recommend!
Jessica was awesome to work with. Very hard worker! Great results!
On time, knowledgeable, professional and friendly. Very service oriented. I would highly recommend Kyle and Zerorez.
Technician communicated arrival time. When he arrived, he let me know he was fully vaccinated and offered to mask. He thoroughly cleaned carpets removing pet stains. Carpets look 100% better
Right on time, and the cleaning took much less time than anyone else I’ve used, but with better results and much drier carpet. Very friendly and professional technician.
Kyle was awesome. He arrived on time and left our carpets sparkling clean. He'll be coming back to clean and seal our Travertine floors. We highly recommend him.
Great service, very professional tech. My only complaint is that the tech showed up 4 hours before the scheduled window.
Amazing service! I contacted them during the holiday weekend and got an appointment within a couple of days. The carpets were heavily soiled yet they look amazing. Frankie, our technician, was friendly, polite and the perfect representative for this fabulous company.
The owner, Kyle Shennum came to do our carpets on a holiday! He was incredibly personable and very inventive. He answered all questions with patience and providing step by step instructions of what he was going to do. He was open to having great conversations while he worked. An incredibly nice and down to earth…
Dominick was professional and kind. He went above and beyond to get a stain out and succeeded. He worked thoroughly and efficiently. I would have him come again!
I had extremely soiled carpets from both kids (paint, slime, etc) as well as from pets, and I had low expectations as to how clean it could get. It looks amazing!! I was so presently surprised by how great it looks. The technician was kind, explained everything throroughly, and wore a mask the whole time. I will use zerorez again!
Good Job, Thanks Dominic.
She did an amazing job!!! Got blackberry stains out of my white carpet 😱
The Zerorez technician explained what he was doing and why. Before starting he gave me the price, which was pretty reasonable and worth paying to be honest. Very happy with the whole experience.
Dominic was very professional and friendly and did a wonderful job on our carpets. I would highly recommend Zerorez.
Thank you! Kyle was amazing and super friendly! Extremely knowledgeable as well! Good people! Much appreciated!!! Stephanie Webster
Service tech was super nice and went above and beyond expectations. Will use again.
Such great service and delivered in timely manner. We will be a returning customer!!
Had a VERY short notice, and they were able to move another appointment to squeeze us in. The techs were FANTASTIC and got the job done! We had some grime, pet stains and dirt and they were able to get us show ready! Thank you zerorez!
Awesome customer service, very personable and professional. Highly recommend and will use again for my yearly cleaners.
Zerorez is my go-to company for carpet cleaning. Not only are they professional, do an awesome job at removing my puppy’s accidents from our carpet, but their prices are great too. They put shoe covers on at the door and cleaned up any trace of them being there. Not my first time using this company, and won’t be my last!
I could not be happier with the cleaning that was done. I appreciate being kept up to date on arrival time. My carpet and area rungs look like new. I will not hesitate to recommend this company. I myself, will be a repeat customer. Thank you!
Very professional people. Organized, informative, good service. No chemicals is what I like.
Third time I've used them. They arrived on time, were very professional and thorough. Carpets turned out great as always!
Very professional and great quality.
This was amazing! Only took about an hour. Our girl was super friendly and efficient. I would HIGHLY recommend!
Excellent service and on time
They were right on time (maybe even early). They texted me ahead of time to let me know they were en route. The men were conscientious and made sure to put booties on before going in and out of the house. They explained the process and why they were doing things. A very good referral from our neighbor Audrey Winner.…
Very satisfied excellent service throughout Workman was very professional
The carpet looks incredible! They did an amazing job!
These folks are AMAZING. I could not give a higher recommendation to any carpet cleaning company. Absolutely phenomenal job.
I was so pleased with the results of my carpet cleaning. Even more pleased at how quickly they dried. I have already been telling people about Zerorez! You are the only carpet cleaning company I will use from now on. Thank you for a great job by a friendly technician at a reasonable price.
Frankie the technician was very friendly and professional. He worked hard to get the pet urine out of the carpet. It looks and smells great!! Thank you
I have used Zerorez for over 15 years and they are the only company I would trust to clean my carpets. They are prompt & send out very competent service technicians every time. Best of all, my house smells clean and fresh without the chemical smell left by other companies. You can trust your carpets to Zerorez!
I dont appreciate being sent to review page in order to view my receipt
The carpet did not look like it usually does when I usually hire Zerorez, the clean carpets look like something I could have done with my shampooer not professionally done. Along with that I had a customer service lady call me and was extremely rude and unprofessional. I don’t think I’ll be using Zerorez again.
Jessica showed up early, got in and out quickly, and the carpets look great. Her estimate for dry time was accurate. We will definitely use this service again!
The staff at Zerorez was very polite and respectful. They explained their services thoroughly. My carpet looks great now!
Jessica did great work! She was early for the pre-scheduled time which worked out great, was very friendly, professional and thorough. She gave an accurate estimate of time she would need and my carpet looks wonderful.
Jessica was very professional and quick. She did a great job and I would love to have her back. I recommend using Zerorez.
He was very knowledgeable and professional, the carpets smell wonderful!!
The lady arrived on time, was very polite and did a good job cleaning.
Jessica and Ralph were right on time and very efficient. The carpet looks so beautiful I don’t want to put my furniture back on it.
Zero Res did a perfect job! Our carpets look fantastic and they got all the pet stains out. IF for some reason the stains do return we have a 30 day guarantee! So excited to have our carpets looking like new again!
Our carpet man was very friendly, attentive to the info we gave him and did a wonderful job! The cost was very reasonable.
Good communication, quick response to questions before they came out. Courteous office and crew staff. Nice result! Would definitely recommend and use again
The Technician was fantastic, and my carpets look great. Thank You!!!
Our technician that came out to clean our carpets this time, did a fantastic job. Not only was he friendly, courteous, but knowledgeable about what he was doing. Our last experience using the same company was extremely poor, but this guy made up for it. I would honestly have to say the only downside to using the…
Frankie was great, very professional, informative, and easy to get along with. He got here right on time, paid close attention to what I wanted done, and recommended the best price which would be higher than what was estimated but got alot more done. Everything looks great, thanks for the great service.
Recliners and area rug look like new. They did a great job.
This was the easiest no hassle professional carpet cleaning ever!! I will use again and again
The technician did a really good job.
Came really quickly, moved fast, very sweet man who for the job done fast also. Would highly recommend!!!
Awesome customer service.
They do a great job and leave the house smelling great. Couldn't get out a stain from an overwatered potted plant.
The tech showed up perfectly on time and was very professional. I had the carpet in my living room, hallway, and 2 rooms cleaned. It’s been 8 years and many stains ago since they were cleaned. Omg! Amazing! My carpet is bright, fresh, clean, so happy! He got most of the stains out.. no complaints, better than…
The technician was polite and did all he could to make us happy and answer our questions as well as get our carpets clean and dry
Excellent service, carpet looks and smells good. John was professional and knowledgeable.
The technician that came out did a walk-through and was great about giving detail on what could be done for us. He was quick but efficient, and did an excellent job. We had five rooms plus a hallway done, and overall, very affordable! We are more than pleased with the outcome and will definitely be calling on them again!
Excellent service. The cleaning specialist was very professional, on time and did a great job on our carpet.
The representative was knowledgeable, took time to educate and explain services and options, was timely, friendly and processional. He did a great job cleaning my carpet, and was reasonably priced. Terrific service, I would definitely recommend and use again in the future!
Great service, friendly guys, very helpful. Would reccomend this company to anyone and will definitely use again! ++Veteran/Military friendly
Very nice young men; very nice to our yapping dogs, too. On time, quick, and thorough work.
Carpet looks absolutely new again, we will definitely use these guys all the time. Thanks so much
I utilized zerorez in January 2021 for both carpet cleaning and duct cleaning. For both services, I was able to schedule something much sooner than the other businesses in town, which was important to me. Frankie arrived on time, actually a little early, and was so pleasant and professional. He was very good at…
Rigs turned out well. Not all the stains came out but it was to be expected. Employee very professional.
Very kind and professional.
The tech was on time and very professional. She explained everything she did and how it worked. After she was down she showed me around to see if I was satisfied with the results. Everything turn out great.
Sarah did a great job. Thank you . go team Sarah
Gentleman was respectable and considerate. Service was amazing. Carpets looked awful, now they look almost new.
Carpet is much cleaner than they were before. They were very nice and easy to work with. Their tile service got my grout lines to look almost new. Great job guys.
Did an excellent job! Took their time and the carpets look amazing!!
Great job
Sara was professional, yet personable. She took her time to explain the process of cleaning without using product. She also had a special tool to remove a stain, that had been there for years. Truly amazing ♥️. I highly recommend Sara and Zerorez to thoroughly clean your carpet.
My carpets were destroyed by angry kitty that we'll call the Pee Punisher. After he passed, I tried to clean them and made things so, so much worse. The carpets are long past saving but all I wanted was to buy a couple more months before replacing them. Zerorez walked me through what was feasible, did a great job at…
Satisfied with the service.
The technician was great and it was fairly quick and it turned out wonderful I recommend it to everyone
The tech did a great job explaining everything and giving up all kinds of info. Very polite young man.
Isaac did a wonderful job! My carpets look amazing. And he was so friendly, professional and efficient. Will be a return customer
All good things! Will use again. Techs are always friendly and professional.
Friendly and professional. Thorough and considerate. No chemicals used, excellent for someone like myself who has allergies.
Sarah was very kind, informative and energetic Carpets look great I was prepared with ear protection, but the equipment was quieter than my vacuum
Will was my technician today. He was very informative and polite. He seemed genuinely proud of the company and the quality of equipment. Totally my oversight not sharing, but I wish he would have asked if there were any spots of concern. That would have jarred my memory to point out some stubborn stains to him.…
Sara was so amazing and friendly. She showed the difference between the dirty carpet and the clean carpet. It was night and day. She was so friendly and even left spot cleaner for us at no charge! I will never use another Carpet cleaning business!!
Service was wonderful. Our house looks brand new & smells so clean!
Sarah was incredibly sweet and professional. She worked hard on the places we have stains and in our kids’s rooms to give us great results even with my three-year-old talking her ear off! We have used Zerorez for three years now and my carpets are as clean as they can be without the smell and feel of harsh…
Sara was very friendly and patient with my Dad who has Alzheimer's. The tool she used to pull all the dog hair out of the carpet before she cleaned was unbelievable. And Dad has a chihuahua! She did a good job and his carpets look and smell great.
Tech man came in and did his job very well. Was professional, friendly to our dog and punctual.
Zerorez is very professional, they provided me with confirmation emails about my upcoming appointment, I received a notification the day of the service. Sara was very polite and professional, she did a thorough job cleaning all the areas. We have used them for years and will continue to do so in the future
Quick, thorough, no soap, love the results. Carpets on stairs, bedrooms, and upstairs hall all turned out great. Topical treatment of pet spots great as well. Reasonably priced. Professional and curtious employee. Reminder call gave very specific time frame.
Excellent customer service- easy scheduling. The person who scheduled our service was very friendly and knowledgeable. “Frankie” who was the service tech was very efficient, polite, adhered to COVID safety, and did a great job! Our carpets, and furniture look brand new again.
Thank you so much Zerorez and Dallas for being so professional and polite not to mention the beautifully clean carpets. I have used you in the past and will continue well into the future.
Carlos was great. Carpets look like new. Def will use again!
Great job...
Technician was friendly and helpful. He Only provided suggestions that made sense and made sure I fully understood cost prior to completing service. Carpet looks and smells amazing!
The technicians were friendly, knowledgeable and very professional! Our lower bonus room's carpet has seen better days and once they were done, they look as good as new! They were very careful inside the house, cleaned up and were courteous and wore masks the entire time. I woukd definitely recommend them to friends and family!
The service was poor quality. All the spots remained. Will not recommend.
Our carpets are really wet. So wet that we are using fans to aid the drying process. Not typical for Zerorez.
They did an amazing job, Other carpet cleaners that we used in the past all failed to clean half as good as they did. Very professional and excellent pricing. I will never use anybody else again.
Everything looks so much better! Very efficient and worked hard the entire time they were here. And the citrus cleaner smells so clean with no chemical smell at all!
Technician was exceedingly professional and courteous. He comprehend our questions well and gave us super accurate estimates about cleaning times and drying times. Thanks!
Sarah did a great job and I would definitely use them again I have used them several times in the past and they've always done good work Thanks Luke
I was extremely happy with the service. Our carpet is old' it's lived through kids grandkids and pets. Marcus did a fantastic job getting out the dirt and old pet stains. I'm so happy my carpet looks like a brand new carpet! I will definitely use them again . Thank you so much!
Willian did a very thourough job and answered all my questions. My carpets look fantastic!
Sarah and John were professional, courteous and friendly. The carpets look fantastic!! Highly recommend ZeroRez. Will use them again!!
I’m so happy with the professional, courteous service I received. My carpets feel so nice and clean.
Very professional and knowledgeable! Made easy, quick work out of cleaning dirty carpets that 3 dogs have occupied. I really appreciated how professional the guys were with keeping a six foot distance and wearing their proper PPE too! Honestly expected double the price, but it didn’t break the bank at all. We will definitely be utilizing this company again
Easy set up for appointment. Explained process and was polite. Carpets look great, thank you.
Thanks Sarah, you did a wonderful job!
30 year-old carpet looks amazing after cleaning. Fast, efficient, on time. Completely satisfied.
My carpets were really in bad shape and the technician made them look brand new.
The technician did an amazing job my carpets look great I have pets and my carpets get very dirty and he always does a great job I have been using this company for years.
I had a great experience. Cost was very affordable and the tech did great work. The tech was great at explaining all the "add on" options for our specific situation (dog potty stains, lots of them...), told me what they did and suggested what he thought would be helpful but never made me feel like I had to do the…
They were amazing! Very friendly, very helpful. They worked with me on price and even cleaned a small but particularly gross bit of the sofa for free. Our carpets were disgusting due to an incontinent German Shepherd. They look dang near brand new now. Will definitely be using them again!
Excellent work: great technician! My floors are wonderful!! Travis was personable, nice and an added feature!!
Zerorez has very respectful and knowledgeable employees. They come to the house and take precautions not to damage corners with the hoses and really just take their time getting everything done. They have a discussion with me on what I want/need done and don't try to push anything extra on me. They do explain what…
Great job, very professional. Will use them again next year.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 348 | $146–$303 |
| Carpet steam cleaning | 286 | $153–$315 |
| Pet stain & odor removal | 180 | $144–$260 |
| Area rug cleaning | 68 | $158–$434 |
| Upholstery cleaning | 68 | $170–$340 |
| HVAC duct & vent cleaning | 18 | $434–$928 |
| Mattress cleaning | 2 | — |
