How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%86+20.8Value 14%95+13.4Replies to reviews 7%30+2.1Craft & service penalty69−3.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREZerorez of Eugene
Eugene, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.8★ from 1,935 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez of Eugene for 7 kinds of job.
Zerorez of Eugene for pet stain & odor removal
Clear ✕All 180 Google reviews tagged “Pet stain & odor removal” · showing 20
Great customer service.
It looks absolutly marvelous and he did a super job. I would like to have him again as he was respectful ...knowledgeable. He always was a pleasure to be around. All in all he made it a good experience. I would like his name as I would like to ask for him next time. Thank you so much❤ he was a very pleasant person…
Stairs and carpet are beautifully clean. Great job as usual, but with the added excellence, knowledge and quick efficiency of Chris! She was such a pleasure to deal with, and really knows her stuff. Hope we can get her back next time!
Technician was very friendly, quick and did an amazing job.
Great service! My kitty had an accident on the carpet and they were quick to respond, gave awesome information on their services, and were definitely very professional about their services. I will definitely use them again in the future for any of my carpet cleaning needs!
Technician made good recommendations for treating animal odors and high-traffic areas. Very professional.
wonderfully through and friendly service
Technician was polite and efficient. Carpets look great. He answered all questions, and did not waste any time getting the job done. We will recommend this company to others.
We have used them multiple time, an amazing job every time. Communication was top notch.
Dominac (spelling?) with Zerorez did an amazing job cleaning and sanitizing vents that hadn't been cleaned in over 20 years and had become a hideout for my cat. He took on a tough project and did an amazing job. Scheduling the appointment was easy and they were very responsive to requested changes
Dominic arrived on time, told me exactly what he was going to do and did it exceptionally well! He was professional, thorough, and did an AMAZING job! My carpet looks brand new!! I will definitely be sticking with your company!
The service was exceptional! The technician was very pleasant and communicative. He was thorough despite the fact that he was running behind due to earlier appointments. The results were amazing. Our cream colored sofa looks new. I will definitely use them again and recommend them to others. I am genuinely pleased!
Tyler was very personable and explained everything clearly and with compassion. I will definitely request him next time I need my carpets cleaned.
The Manager himself came out to clean our carpets at short notice to accommodate our families need to get our house on the market quickly. Very professional and the carpets looked amazing even know they were old and tired.
The technician was knowledgeable and friendly. He did an excellent job and the end result was more than satisfactory.
Very unhappy with my carpet cleaning !! All stains came back !! Did call to complain & they blew me off !!
On time, excellent customer service. Tech was very kind and respectful and the floor looks awesome!!
Great experience from the beginning when I called to schedule my appointment. The communication with scheduling and techs showing up was great. Duncan and Rich were quick to get the job done and answered all of my questions and concerns. They were very polite and professional. Thank you!
They did a great job! The price was good and Tyler was very friendly, professional and punctual. Our floors looked so great after and he even got up the stains from our dog messes!
Duncan and Rick were super professional and friendly! They were on time and on the early half of the window, which I loved. Came in and did a great job explaining the service and how they are eco-friendly (even showed me a video of how their cleaning technology works). Will definitely have them back to do my couches. Thank you!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 348 | $146–$303 |
| Carpet steam cleaning | 286 | $153–$315 |
| Pet stain & odor removal | 180 | $144–$260 |
| Area rug cleaning | 68 | $158–$434 |
| Upholstery cleaning | 68 | $170–$340 |
| HVAC duct & vent cleaning | 18 | $434–$928 |
| Mattress cleaning | 2 | — |
