How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%86+20.8Value 14%95+13.4Replies to reviews 7%30+2.1Craft & service penalty69−3.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREZerorez of Eugene
Eugene, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.8★ from 1,935 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez of Eugene for 7 kinds of job.
Zerorez of Eugene for pet stain & odor removal
Clear ✕All 180 Google reviews tagged “Pet stain & odor removal” · showing 40
Great customer service.
It looks absolutly marvelous and he did a super job. I would like to have him again as he was respectful ...knowledgeable. He always was a pleasure to be around. All in all he made it a good experience. I would like his name as I would like to ask for him next time. Thank you so much❤ he was a very pleasant person…
Stairs and carpet are beautifully clean. Great job as usual, but with the added excellence, knowledge and quick efficiency of Chris! She was such a pleasure to deal with, and really knows her stuff. Hope we can get her back next time!
Technician was very friendly, quick and did an amazing job.
Great service! My kitty had an accident on the carpet and they were quick to respond, gave awesome information on their services, and were definitely very professional about their services. I will definitely use them again in the future for any of my carpet cleaning needs!
Technician made good recommendations for treating animal odors and high-traffic areas. Very professional.
wonderfully through and friendly service
Technician was polite and efficient. Carpets look great. He answered all questions, and did not waste any time getting the job done. We will recommend this company to others.
We have used them multiple time, an amazing job every time. Communication was top notch.
Dominac (spelling?) with Zerorez did an amazing job cleaning and sanitizing vents that hadn't been cleaned in over 20 years and had become a hideout for my cat. He took on a tough project and did an amazing job. Scheduling the appointment was easy and they were very responsive to requested changes
Dominic arrived on time, told me exactly what he was going to do and did it exceptionally well! He was professional, thorough, and did an AMAZING job! My carpet looks brand new!! I will definitely be sticking with your company!
The service was exceptional! The technician was very pleasant and communicative. He was thorough despite the fact that he was running behind due to earlier appointments. The results were amazing. Our cream colored sofa looks new. I will definitely use them again and recommend them to others. I am genuinely pleased!
Tyler was very personable and explained everything clearly and with compassion. I will definitely request him next time I need my carpets cleaned.
The Manager himself came out to clean our carpets at short notice to accommodate our families need to get our house on the market quickly. Very professional and the carpets looked amazing even know they were old and tired.
The technician was knowledgeable and friendly. He did an excellent job and the end result was more than satisfactory.
Very unhappy with my carpet cleaning !! All stains came back !! Did call to complain & they blew me off !!
On time, excellent customer service. Tech was very kind and respectful and the floor looks awesome!!
Great experience from the beginning when I called to schedule my appointment. The communication with scheduling and techs showing up was great. Duncan and Rich were quick to get the job done and answered all of my questions and concerns. They were very polite and professional. Thank you!
They did a great job! The price was good and Tyler was very friendly, professional and punctual. Our floors looked so great after and he even got up the stains from our dog messes!
Duncan and Rick were super professional and friendly! They were on time and on the early half of the window, which I loved. Came in and did a great job explaining the service and how they are eco-friendly (even showed me a video of how their cleaning technology works). Will definitely have them back to do my couches. Thank you!
Awesome! Wow! Looks brand new!
Dakota was there on time and did a great job on my carpets that were not looking so good. They charged me much less then the other company that had given me a quote. I would highly recommend ZeroRez
First appointment had to be rescheduled but sounded like it was out of their control, they were able to fit me in a couple of days later and were very much on time and got the job done quick. Our carpets almost look new after they finished, very happy with the results. Yes the promo price is normally not what you’re…
Polite. Good job. I think it was a good investment.
The Technician was very thorough, polite, and professional. He did a fantastic job, our whole house looked amazing when he was completed. Great service and price!!!
We had our 2 year old carpets cleaned w/ Zero Rez and they look like the same. The tech convinced me I need the extra stain treatment and protective sealing. After arriving home none of the stains look any different, nor do the carpets even look clean. You can still see the line from where the couch was. After…
Zerorez cleaned my carpets a couple of weeks ago. I was very pleased with the services provided. I have a senior dog who has been urinating on the carpet. The tech did a thorough job of treating the carpet and all odors have been removed. The carpets were dry within five hours as stated. Very pleased with the…
Adam did an amazing job. He was polite, professional and got the job done quickly. highly recommend!
Tyler showed up on time and was extremely professional! He did a thorough evaluation of our home and provided us with all the options that might be the best fit for our situation. He was quick and efficient and the rugs look amazing!
Dominick! Hell of a guy! He did great work and explained everything he was doing as he was doing it. He made sure I got what what I paid for and more. He went above and beyond! Definitely going to reach out to him next time I need his services. Appreciate you bro!
I am giving Zeroez a 5 star rating today because of their excellent customer service. These days especially, it's important to me that my money spent goes a long way and the investment we made into having the carpets cleaned in our new home was substantial. What made it worthwhile, aside from the results, was the…
Just moved into a new house and the carpet we're discussing. Having 2 kids under the age of 3 we did not want to buy new carpet just yet. They were able to help bring life back into the carpets and get them to last a little longer.
Adam was fantastic! On time, Polite, positive, and ready to work. I showed him the few areas of concern and he didn’t hesitate. We had a pretty bad coffee stain in addition to typical high-traffic dirt in the carpet. He took care of it! I would HIGHLY recommend Zerorez again and again. And trust me when I say, I…
Carpets look fresh! Such a good deal for three rooms! Excited to walk on them when they finish drying. I love that there’s no residue.
I was really impressed with the job done. The tech Frankie was friendly and professional. I definitely would use this service again!
Frank was very Professional, located some pet stains then advised me. We made adjustments to work being performed and then completed in a timely manner… Job well done…
Alex was super professional, thorough, and quick! The carpets look great! We will be using them again in the future!
I called in when I saw the 3 rooms for $99. Greet deal right? The call center quoted me 70 plus for 3 rooms. Turns out this was the basic clean your carpet but your gonna wish u upgraded to the odor elimination and pet enzyme which added another $100 to the bill. I understand this is how business is done. That being…
They did a very quick and quality clean. Very happy with my results
The technician was excellent, taking care of every detail. We just completed a large renovation, and he was so careful to protect the new construction (cabinets, corners, floors). He was very respectful and kind. We want to adopt him!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 348 | $146–$303 |
| Carpet steam cleaning | 286 | $153–$315 |
| Pet stain & odor removal | 180 | $144–$260 |
| Area rug cleaning | 68 | $158–$434 |
| Upholstery cleaning | 68 | $170–$340 |
| HVAC duct & vent cleaning | 18 | $434–$928 |
| Mattress cleaning | 2 | — |
