How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty71−2.9Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREZerorez of Puget Sound Carpet Cleaning
Seattle, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 4.9★ from 2,933 Google reviews
Report card
Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Zerorez of Puget Sound Carpet Cleaning for 8 kinds of job.
Zerorez of Puget Sound Carpet Cleaning for carpet steam cleaning
Clear ✕All 121 Google reviews tagged “Carpet steam cleaning” · showing 120
Jason was great! Service was super fast for 4 rooms and a hallway. He worked out some crazy stains from 2 dogs, 2 cats and 2 kids
Live this company and service. They also ensure you are setting up the correct service plan.
Fresh and clean as always! We are continual fans!
This is the fourth time I've used Zerorez. Every time has been wonderful with each experience even better than the one before. I would recommend this company to everyone.
Did carpeted stairs, hallway, living room, and bathroom floor ceramic tile. Dominic made it look great. I highly recommend Xerorez and Dominic
Excellent Customer Service and the 4th time using Zerorez! Tirene was very polite, professional and hard working!. My carpets look nearly brand new! He managed to remove most stains and brought them back to life. Thank you Zerorez! We will call on you again for our carpet cleanings.
Knowledgeable and friendly technician
The worker was fantastic, very polite and patient. And the work he did was great. I would definitely recommend Zerorez of Puget Sound Carpet Cleaning.
Technician came on time, super professional. No cat/dog pee stains/odors. I’m super impressed in the quality of work. I will definitely be using this company again.
I use zeroRez for the first time due to a three room deal for a decent price. They gave me an estimate window of 8 AM to 1 PM. To my delight, the technician called me around 8:30 AM to announce that he would be there in about 45 minutes. The technician was very knowledgeable of the cleaning process for my shag rug…
This was great!! Fast and my carpets are sooo clean!
Carpets look good.
Kyle was super friendly and did a great laying out options, only recommended what he felt like we needed. Our carpet and hardwood look great! Thank you Kyle!
Juwan was very professional in his work at our home. Appreciate the communication with Zerorez from research, to pricing, to booking , to completion.
Listened to what I needed and addressed each one. Alerted me to a couple of things even I hadn't seen (as we have recently purchased the house being cleaned). Thank you Zerorez
Lawrence was super friendly, professional, and did an excellent job. Will absolutely use Zerorez again in the future. Thank you!
This is the 1st time I've had Zerorez clean my carpets. I am impressed by the job Devon did. The carpet looks great! Devon and I talked before he started, and he explained everything. An issue arose before the cleaning when the company truck Devon was driving had mechanical problems. Devon saved the day by…
Louis was professional and knowledgeable. Friendly and courteous.
So happy with my clean carpet. Technician did an excellent job. I will be a returning customer.
Louie was great! Very knowledgeable and professional. Answered all of my questions and concerns. Did a fantastic job! Highly recommend Zerorez!
My technician was fast, efficient and courteous. He did a great job.
Excellent job! Jay was so easy to work with. Professional and my carpet looks amazing!
Alec was friendly and professional, and did a great job on our carpets. Very thorough! Second time using Zerorez and both times were excellent!
Polite,fast, comfortable experience. Carpets look great.Thank you for the great experience.
Alec was very helpful and suggested treatments to help with our pet odor and stains.
A delightful business. They were to the point, on time, and understanding. The technician was kind, professional, and insightful. I would use them again in a heartbeat.
Excellent work, very responsive to my questions and concerns. Started work around 7pm and finished after 10pm. Also helped me reinstall a smoke alarm that I couldn't reach.
Deandre Miller did a fantastic job. He was professional and very efficient. Such a nice person!!!
Will tell others
[West Seattle] We used ZeroRez as our move-out cleaners for our rental unit of several years. The Technition was wonderful and was even 45min early! They called us and said that they finished early and could either come over now or at the scheduled time. When they show up early, as agreed by call, they surveyed…
Im a Landlord and ZEROREZ is the only carpet cleaning I will use.
They did a great job and our carpet looks awesome. Much better than I could do with a rental carpet cleaner.
Carpet cleaning service was excellent.
Devin washed our carpet, rugs and tile. He did amazing job, the grout lines look like new again, he took time and was very gentle with wool rugs and carpet. Will definitely recommend this company
Will use again! Very pleased with the customer service and results
I had a tenant move out and had bad dog odor from the carpet. I usually do things myself but this time I decided to give to the pro. I explain the situation and size of the area to be cleaned. Estimate was below $400. Once technician arrived he looked at the condition and start up charging. final bill came…
Very Pleased with their service!
Carpet is fresh and clean!!! No residual residue. Staff is excellent, knowledgeable, friendly, professional and helpful! Excellent job - very satisfied customer!
The carpet cleaner showed up on time. He asked what my expectations were and walked through the areas with me. He suggested some additional treatments but there was absolutely to pressure to add them. The carpet came out beautiful and I would estimate that 95% of the stains came out. Very happy with the results.
Alex is on time, get the job done quickly, and explain the cleaning process and chemical used.
Our carpets were particularly dirty due to multiple construction projects. All the soiled areas were thoroughly cleaned, and stains were removed. Alec did an exceptional job!
Jay the technician was amazing! He was friendly, knowledgeable, and very efficient! Carpets were super clean in no time at all! And can’t beat the price!
Margarito was awesome, Cleaned Living room, Bedroom, and Dining room. He also tackled my old Lazy Boy chair, It looks brand new. He was informative, friendly, and a very hard worker. I will surely refer him and the company to family and friends. Thank-you Robin W
Dray was very pleasant and professional and kept me informed of what he was doing and applying all times
The customer service and communication was excellent. They were friendly, professional and my carpets look and smell great!
Kyle was on time and explained everything well and did a great job!
They were quick and DJ did a great job. Very professional. I highly recommend
Dominick was a very nice, professional & courteous young man. He was easy to work with and did an excellent job. He was in & out in a pretty quick amount of time and was easily able to add 2 more rooms to be cleaned over what he originally scheduled. He was very clear is what we could & could not do while waiting…
Such a great duo! Very delightful people. They seem to love their job and know what they are doing! They were able to remove the stain that the previous carpet cleaning company failed to do. I was very impressed!
Thank you for your professionalism your courtesy and arriving early- Thank you for removing the pet stains - your prices are affordable
Jesus is an amazingly nice man. I had a great time with his visit. Please ask for him!
I have used this company in the past and I’ve also referred many others because I’ve been so pleased with their service. However Something has changed. Apparently there is a new owner and I was extremely disappointed this time. Despite the information listed on their website when I booked, they did not include…
DJ was very professional, friendly and informative about the process since I had never used this company before. He came in, analyzed what needed to be done, went to work and completed the work in good time considering all he had to do. I would definitely recommend DJ to clean your carpets as I am going to request him next time.
The technician showed up on time , introduced himself and we walk around for an overview of areas of interest. The he began his setup which included a work area protection plan for safety !😌 After setup the dude went to work! When the job was completed we did another walk through a I was a satisfied costumer! So…
My 20+ year old carpet looks great. I’m amazed at the result. The technician arrived and got right to work and didn’t try to up-sell other services. The company was unable to make the originally scheduled date but worked hard to get a new date that worked for me. I appreciated the extra customer service.
Zerorez was amazing. The
Phenomenal! I love it.
Thanks for doing a great job!
Dominic was great at explaining the process and educating me on the different services/products they offer. He was also very polite and respectful while in our home! Thank you Dominic!
Our technician was polite, friendly, efficient and worked with us to cover everything we wanted to get cleaned. Carpet hasn’t looked this good in years!
Excellent responsiveness, transparency, and great results.
These guys were very thorough, friendly & professional. Dre & J worked harmoniously together. The results on my carpets is phenome😊nal!
I was able to get a quote for cleaning my business carpets very quickly and got the appointment to do the work right away. Both technicians were very polite and super efficient. My carpeted area is rather large and between the 2 technicians they got it done in about 3 hours. My carpet looks amazing! They also…
Dre was fantastic! Very friendly and extremely professional! Would highly recommend both Zerorez and Dre!
Thank you so much it quick and cleaned
Jeremy was very professional and thorough - this will become my new go to company for carpet cleaning.
Technician was on time and very thorough. Would highly recommend
The mattress cleaning was GREAT! My technician was so friendly and efficient. Would highly recommend!
Be warned on the extra 40% additional charge for in room closets. Customer service management are not responsive, definitely not at the same level of good customer service a year ago. I will not use them again.
The guy came over when he said that he would, he did a very thorough job of the apartment and it wasn't that long either. I will want to choose them again.
They did a really good job cleaning my carpets,would definitely use them again😊
JD was very professional and efficient. I highly recommend JD and Zerorez.
Great service. Explained all my options and went over and above to get my carpet clean.
Great job and friendly
The technician called ahead and showed up on time. The quality of the work was fantastic. The carpets look great. Will use them again for my other rentals when tenants move out.
Great Job, employee very helpful & polite
My carpets that had not been cleaned in years look almost brand new. And I had some pretty bad stains.
Zerorez employees are thorough, friendly and modestly priced. I have used them multiple times and would recommend them to everyone! My carpets are light and with 2 dogs, can get pretty dirty between cleanings Zerorez makes them Look brand new and they smell awesome!
Appointment scheduling was fast and easy with plenty of availability slots. The only thing I didn't like was when I chose radio for my referral, Spirit 105.3 was not a choice and that is where I heard about Zerorez for at least two years (maybe more didn't pay attention before). Schedule verification was quick and…
From the quote request through the completion of the cleaning I found Zerores to be professional, responsive, courteous and on time. Mr. Witner V who was the Technician arrived right on schedule, reviewed the work to be done and after explaining the options, set to work. The carpet in the house had areas that had…
The tech was on time. Courteous. But cleaning was not that great. Seeming what I've heard on 105.3 was not true. Not that great of an experience
DJ was amazing!!! Very professional and personable. Entire experience from booking to service was pleasant. Carpets are drying now but happy thus far overall
Wow! If you need tough stains tackled or just a general carpet refresh this is the company! We have used multiple carpet cleaning services over the years, suffered price gauging, sold things we didn’t need, or left with an unsatisfactory result. Not the case here! We had our entire house cleaned and it is brand…
carpet looks like new
Excellent job Excellent service provider
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 672 | $170–$359 |
| Pet stain & odor removal | 299 | $203–$385 |
| Carpet steam cleaning | 121 | $170–$390 |
| Area rug cleaning | 94 | $164–$359 |
| Upholstery cleaning | 88 | $196–$359 |
| Drapes & curtain cleaning | 11 | $207–$366 |
| HVAC duct & vent cleaning | 9 | $614–$1.1k |
| Mattress cleaning | 4 | $126–$335 |
