Carpet cleaning service · Seattle, WA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty71−2.9Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 51 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 6%
4.9★★★★★2,933 Google reviews · 24 photos
93%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
64%reviews answered by the owner
$334typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Zerorez of Puget Sound Carpet Cleaning at a glance
Google reviewers rate Zerorez of Puget Sound 4.9 out of 5 based on 2933 reviews, with the owner replying to 64 percent of them. Customers frequently praise the company for punctuality, clear communication, and effective removal of pet stains and odors without leaving chemical smells. Recurring themes include reasonable pricing for standard services and professional, thorough cleaning that leaves carpets dry and fresh. However, some low-star reviews criticize a lack of billing transparency, citing unexpected charges for additional services like spot treatments or rush fees that exceeded initial estimates.
Google rating: 4.9 out of 5 from 2,933 reviews (93% five-star).
Reviews on this page: 2,931 Google reviews (1,914 with written comments, 12 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: September 30, 2026.
Service: Steam Cleaning Service serving Seattle, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companySteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez of Puget Sound Carpet Cleaning: 82/100 on this factor. Category median: 95.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez of Puget Sound Carpet Cleaning: 73/100 on this factor. Category median: 95.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez of Puget Sound Carpet Cleaning: 71/100 on this factor. Category median: 99.B
71
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez of Puget Sound Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez of Puget Sound Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez of Puget Sound Carpet Cleaning: 73/100 on this factor. Category median: 86.B
73
Bar = this company · dark tick = category median.
Star ratings
2,931 Google reviews we collected
4.9of 5
5 stars2,71993%
4 stars1154%
3 stars261%
2 stars181%
1 star532%
Praise vs complaints
Phrases our text analysis found in 1,914 written reviews
98%praise
Praise3,35598%
Complaints762%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1024%
Reasonable3174%
Overpriced00%
Not sure12%
$334+12% vs typical steam cleaning services
Middle half of what 41 customers paid ($277–$447) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,05131%
Quality & results84925%
Speed & response62418%
Would recommend33010%
Communication3179%
Price & value2106%
Honesty & trust501%
What customers talk about
We read 1,914 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kyle was polite, professional, and completed the job in a timely manner.”
“Secondly, the guy who came was also not professional and did not clean the staircase and other areas.”
“They gave me clear timelines, explained each step of the process, and were incredibly thorough throughout.”
“I told him to just take his money for the poor service done, and be gone for we were done.”
“Chris was on time and did a get job on our dirty carpets.”
“Well, the delay caused me to be late for an appoinment and of course, I had wet rugs sitting in my car rolled up unti I got home from work.”
“I highly recommend Zerorez and would definitely use them again!”
“I would not recommend Zerotez and his service and if you are in need of deep cleaning, you might want to consider a carpet cleaning company specializ…”
“They were upfront about cost from the beginning and walked me through the pros and cons of the different treatment options, so I knew exactly what I w…”
“Great service - on time, understood concerns well, work provided was outstanding, billing was reasonable & communication with scheduler was great.”
“Took more than 30 minutes to get me quoted and still overcharged me by at least 75 dollars.”
“…chemicals or soaps or added perfumes so the house was left smelling genuinely clean and fresh, and the carpets dried quickly.…”
“…ere an insulte to insinuate I was to setting up an act of intent to scam him did not go well especially when he made a threat by taking a photo of my…”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zerorez of Puget Sound Carpet Cleaning for 8 kinds of job. Pick one to see what they paid and said.
KokopelliCrazyLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I am very pleased with the service I received from Zerorez today! Kyle cleaned my living room furniture. Kyle was polite, professional, and completed the job in a timely manner.
I was especially impressed with the results. When Kyle finished, my furniture was clean and dry, so I was able to sit on it immediately.…
Paid $400–450Great priceUpholstery cleaning
Julie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My technician Kris was kind as well as efficient. I was concerned about my cat during the carpet cleaning and he made sure I was all set and my kitty was okay. I love that my carpet is clean without any fragrance smells, just clean and natural.
LarryLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Very efficient, friendly, service. Carpets look new. I have pets and their little accident spots were eliminated. Cost of service was exceptionally reasonable.
Paid $200–250Great price
J7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The carpets look great! And we had some tough stains. Ryan did a real nice job for us! Thank you!
Donna10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Zerorez came today and cleaned three rooms for $300. He also added protectorant to heavily traveled places. Ryan did a super job! My 20-yr old carpet looks new! From Brittany in the office to Ryan, the technician, I highly recommend this company for carpet cleaning. Thank you! Ryan scores a "10."
Karla7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
This is the second, maybe third time we’ve used ZeroRez for carpet cleaning. Ryan took the time to talk to us about areas we felt needed pre- treatment, he was organized and conscientious in setting up. When he finished, I couldn’t believe my eyes! Our carpets look beautiful, they felt clean, no sticky residue, just…
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
KokopelliCrazyLocal Guide · 12 reviewsiTotal number of Google reviews KokopelliCrazy has written across all businesses on Google Maps, not just this one.
I am very pleased with the service I received from Zerorez today! Kyle cleaned my living room furniture. Kyle was polite, professional, and completed the job in a timely manner.
I was especially impressed with the results. When Kyle finished, my furniture was clean and dry, so I was able to sit on it immediately. There was no odor at all — no chemical smell, no perfume or fragrance, and no dog smell, which is particularly important to me because I have dogs.
My furniture is 30 years old, and I was very happy that the cleaning did not harm the fabric in any way. It looks and feels clean without any lingering smell or residue.
I am also very pleased with the price I was charged. The service, results, and overall experience were excellent.
I highly recommend Zerorez and would definitely use them again!
Price assessment: Great price
Price: $400–450
Services: Upholstery cleaning
Julie Hine3 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
My technician Kris was kind as well as efficient. I was concerned about my cat during the carpet cleaning and he made sure I was all set and my kitty was okay. I love that my carpet is clean without any fragrance smells, just clean and natural.
Price assessment: Reasonable price
Price: $400–450
Services: General carpet cleaning
Larry WhittallLocal Guide · 15 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Very efficient, friendly, service. Carpets look new. I have pets and their little accident spots were eliminated. Cost of service was exceptionally reasonable.
Price assessment: Great price
Price: $200–250
J Dinger7 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Finally, a company that got it right
I can't say enough good things about Zerorez of Puget Sound. I called them specifically to deal with stubborn pet urine staining that other carpet cleaners had failed to fully address, and the difference in approach was obvious from the start.
Rather than rushing into a one-size-fits-all treatment, they took real time to assess the problem and design a solution tailored to my specific staining. They were upfront about cost from the beginning and walked me through the pros and cons of the different treatment options, so I knew exactly what I was paying for and why.
The team clearly took pride in their work. They gave me clear timelines, explained each step of the process, and were incredibly thorough throughout. The results speak for themselves — my carpets look and smell amazing, with zero residue left behind (a first for me, after previous companies left carpets feeling sticky or still smelling faintly of urine).
If you're dealing with pet stains or odors that other cleaners couldn't fix, do yourself a favor and call Zerorez. I'll absolutely be using them again.
Price assessment: Reasonable price
Price: $500+
Services: General carpet cleaning, Pet stain & odor removal, Area rug cleaning
Donna Tumulty10 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Zerorez came today and cleaned three rooms for $300. He also added protectorant to heavily traveled places. Ryan did a super job! My 20-yr old carpet looks new! From Brittany in the office to Ryan, the technician, I highly recommend this company for carpet cleaning. Thank you! Ryan scores a "10."
Price assessment: Reasonable price
Price: $300–350
Services: General carpet cleaning
Response from the owner · 2 months ago
Thank you so much Donna! We will make sure to let Brittney and Ryan know how much of an impression they made. Thank you so much for your time leaving a review, and cant wait to see you next time :)
Karla Davis7 reviewsiTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
This is the second, maybe third time we’ve used ZeroRez for carpet cleaning. Ryan took the time to talk to us about areas we felt needed pre- treatment, he was organized and conscientious in setting up. When he finished, I couldn’t believe my eyes! Our carpets look beautiful, they felt clean, no sticky residue, just fresh and clean. It’s hard to find services today that don’t cut corners or charge exorbitant fees just for showing up! ZeroRez does not and they take pride in their work! Thank you Ryan for your service and integrity.
Price assessment: Great price
Price: $200–250
Response from the owner · 2 months ago
Wow Karla, thank you so much! We will make sure to tell Ryan how happy you were with his service. Thank you for taking the time to leave a review and let us know how Ryan did. We love it when we hear about our technicians!! Cant wait to see you next time :)
Shara StevensLocal Guide · 32 reviewsiTotal number of Google reviews Shara has written across all businesses on Google Maps, not just this one.
This family owned business is not only professional and exceptional at what they do but are lovely to work with and have some of the best customer service in the business. I have used them repeatedly and would highly recommend.
Price assessment: Reasonable price
Price: $450–500
Services: General carpet cleaning, Area rug cleaning
Response from the owner · 3 months ago
Thank you Sarah! We’re especially happy that you’ve trusted us repeatedly and would recommend us to others. Reviews like yours are the best motivation for our team and truly help our small business grow!
Thank you again for being such a valued customer. We can’t wait to work with you again whenever you need us!
Suzette RobisonLocal Guide · 14 reviewsiTotal number of Google reviews Suzette has written across all businesses on Google Maps, not just this one.
