Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Zerorez of Puget Sound Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty71−2.9Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Zerorez of Puget Sound Carpet Cleaning

Seattle, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 4.9★ from 2,933 Google reviews

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Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez of Puget Sound Carpet Cleaning is better than 82% of steam cleaning services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez of Puget Sound Carpet Cleaning is better than 73% of steam cleaning services.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez of Puget Sound Carpet Cleaning is better than 71% of steam cleaning services.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez of Puget Sound Carpet Cleaning is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez of Puget Sound Carpet Cleaning is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez of Puget Sound Carpet Cleaning is better than 73% of steam cleaning services.B
73

Reviews for your job

Customers hired Zerorez of Puget Sound Carpet Cleaning for 8 kinds of job.

Zerorez of Puget Sound Carpet Cleaning for drapes & curtain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.27
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$207–$366
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 55/100.How Job match is calculatedBuilt only from reviews Google tagged “Drapes & curtain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 10

All 11 Google reviews tagged “Drapes & curtain cleaning”

Bellevue4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Please be careful, don’t waste your time to deal with this company’s service and trust their estimate quote. Because those estimate was just as their FAKE ADVERTISE. They really don’t care their company reputation. It looks like there was a job procedure, when their service people came to the job site; they will…

Drapes & curtain cleaning− Responsiveness− Punctuality
Krsto1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

He was amazing .

Drapes & curtain cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
JenniferLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

This company is completely irresponsible they should come today at 7. , but never came they never answer my messages. They makes me waste my time .100% I don’t recommend this business.

Drapes & curtain cleaning− Professionalism
Timothy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dominic was very friendly, efficient, & all around professional. I will definitely ask for him next time we use their service..

Drapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Ann10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

He was very professional and polite!! He did a wonderful job!!

Drapes & curtain cleaning+ Professionalism
Garden2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

As an organic gardening company it’s really important to us to find chemical-free solutions, Zero Rez cleaned our office and home so well with no harsh chemicals, no leftover ozone smell or nothing!! Dominic was the best technician I’ve ever met, so professional, quick and sweet. The carpets look brand new. Highly…

General carpet cleaningDrapes & curtain cleaningUpholstery cleaning
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Many many thanks to Zerorez who helped me out on very short, actually no notice to deal with a terrible situation. I'll never forget it and I will be a customer for life. Mark Tveit

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning
Sherry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Drapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Kathyleen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Drapes & curtain cleaning+ Punctuality+ Quality+ Professionalism
Debby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Drapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
LilDogMom5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Punctuality+ Quality+ Professionalism

Price

$334+12% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 74%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning672$170–$359
Pet stain & odor removal299$203–$385
Carpet steam cleaning121$170–$390
Area rug cleaning94$164–$359
Upholstery cleaning88$196–$359
Drapes & curtain cleaning11$207–$366
HVAC duct & vent cleaning9$614–$1.1k
Mattress cleaning4$126–$335

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