How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty71−2.9Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREZerorez of Puget Sound Carpet Cleaning
Seattle, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 4.9★ from 2,933 Google reviews
Report card
Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Zerorez of Puget Sound Carpet Cleaning for 8 kinds of job.
Zerorez of Puget Sound Carpet Cleaning for general carpet cleaning
Clear ✕All 672 Google reviews tagged “General carpet cleaning” · showing 100
My technician Kris was kind as well as efficient. I was concerned about my cat during the carpet cleaning and he made sure I was all set and my kitty was okay. I love that my carpet is clean without any fragrance smells, just clean and natural.
The carpets look great! And we had some tough stains. Ryan did a real nice job for us! Thank you!
Finally, a company that got it right I can't say enough good things about Zerorez of Puget Sound. I called them specifically to deal with stubborn pet urine staining that other carpet cleaners had failed to fully address, and the difference in approach was obvious from the start. Rather than rushing into a…
Zerorez came today and cleaned three rooms for $300. He also added protectorant to heavily traveled places. Ryan did a super job! My 20-yr old carpet looks new! From Brittany in the office to Ryan, the technician, I highly recommend this company for carpet cleaning. Thank you! Ryan scores a "10."
Great people, small business, would use them again!
This family owned business is not only professional and exceptional at what they do but are lovely to work with and have some of the best customer service in the business. I have used them repeatedly and would highly recommend.
We’ve used ZeroRez for years so when we moved states I was so happy to see they served our area. Ryan did such a great job! Carpets look like new!!
For the second time, Zerorez has me extremely pleased with the quality of service. The carpets (at least 10 years old) look amazing, the house smells fresher, and the technician was super professional and friendly. I will continue to use their services and heartily recommend them!
Tim was very professional and thorough!
Carpet looks wonderful! The technician pointed out areas of concern and what to watch for. He went above and beyond by applying a product to remove a stain that I’ve been told previously was wearing and not stain. Looks great!
Chris was on time and did a get job on our dirty carpets. They look so much better. He explained the minimum pricing and gave us options to use the balance of money in the best way for our situation. Would highly recommend this company.
Jason was great.
Zerorez came on time, walked through the areas to be cleaned (mostly carpet plus a recliner) while I pointed out the difficult stains I knew of, especially one long 6" dark green stain on the beige carpet I could not get out for anything! After cleaning was complete, ALL the stains were gone, including that terrible…
Did an amazing job, our carpets have not looked that good in years.
Great service - on time, understood concerns well, work provided was outstanding, billing was reasonable & communication with scheduler was great.
Jason was great! Service was super fast for 4 rooms and a hallway. He worked out some crazy stains from 2 dogs, 2 cats and 2 kids
Whole home carpet cleaning for clients moving in to a noteworthy MCM home in Mt Baker. They were on time, thorough, and gave me great advice about options and maintenance
Excellent service! Jason was prompt, efficient, personable and the result is beautiful. Looks like a new carpet. 5star
The technician went over and above. He did an excellent job.
Amazing! Easy to schedule, communicate, great work, very nice people and good price. What more could you ask for?
Excellent experience with Tyler and Tim. Professional, knowledgeable, on time, efficient , fair competitive pricing. I have had a wonderful time reaching out in a time of need. I highly recommend and will use this entity going forward. Thank you kindly for the help!!
Excellent results as always. I use Zerorez annually for my carpets. Solid communication and results.
Jason was great! Timely, friendly and his work was thorough
Chris showed up right on time ready to work! Professional and kind. Did a wonderful job explaining the process and was mindful and accommodating of my children being around.
Employees were on time, they explained the process thoroughly. Worked efficiently, were courteous and very professional. The process they use worked beyond my expectations.
Very friendly and explained all the different steps and products. Would recommend them to anyone who’s looking to get their carpets cleaned. Great job!!!!!!
Chris did a great job. The stairs, bedrooms, and formal living room look great. Thank you ZeroRez!
The technician, Kris, did a fantastic job on my whole house carpet cleaning. I'm thrilled with the results. I have white carpet throughout my home, staircases, etc., and they look fantastic. My first time using Zerorez and not my last. I've used other companies in the past and Zerorez has them beat 100%.
Cleaning was so good, I married the Technician! Zerorez cleaned our laminate flooring and couch. Got a stain out I'd been mopping for months and the amount of dirt and nastiness that was pulled out of the couch was incredible!
We have been using Zerorez in the past and this was by far the best service we have had Lee
Chris is a wonderful young man and very professional. Thank you very much for the great job!
Very nice technician did a fine efficient job.
I recently moved to Washington. I have always used Zerorez in southern California for years. In reality this is the only way to clean a carpet thoroughly. Zerorez of Puget Sound did an even better job than California. Kris took him time and did an excellent job!! He was very professional, efficient, and…
Live this company and service. They also ensure you are setting up the correct service plan.
This is the fourth time I've used Zerorez. Every time has been wonderful with each experience even better than the one before. I would recommend this company to everyone.
The tech was very friendly and knowledgeable. He started working and did not stop till done. I added the enzyme spray for my senior dog accidents. I will use them again, they are a little pricey but you get what you pay for. VERY HAPPY WITH RESULTS!
Technician was very well informed on the products that they offer. He is very good at doing his job and even the up sale was greeted with enthusiasm by both myself and my wife. We usually don't go for up sales and take the product that we originally purchased but the pet stain cleaning and enzyme treatment was a…
A big thank you to Cory and Jay for a job well done cleaning our carpets. As always, the job was efficient and carried out with care. Every interaction from scheduling the appointment to the technicians completing the job was a positive experience. This is why we continue to use Zerorez over and over again. We've…
Absolutely love them! On time, courteous, kind, knowledgeable about their products. Was very thorough in details.
Zero Rez is a great team , today DeAndre did great job at our apartment, i will definitely recommend their services to homeowners.! The only suggestion is please add room sqft applicable for special promotions.
Tyree was great. Very polite and professional. It feels good to have clean carpet without chemicals so my kids and I can play.
One word for ALEC: AWESOME
I highly recommend this service. The staff are very technically savvy and the carpet always looks brand new and dries within hours after service! You can’t do this good of a job by yourself. The price is very affordable and reasonable too.
They cleaned my master suite and the stairs and landing. The master suite had never been done and looks fantastic 🤩
Two gentlemen came to clean my carpet. They were so professional and knowledgeable. They spoke very highly of the product and the company. Carpet looks great and no smells! I will use this company whenever I need cleaning!
Thank you Zerorez for your professional job. The carpet looks very clean. The technician was very personable and did a great job.
My carpet looks like new. I had one small pet stain that is completely gone!
Carpet cleaning
Very friendly and professional. Worked really hard on my badly pet stained carpet. It looks almost new.
Super happy with results! Tyler is your guy.. informative, honest and professional. Don’t even look further than Zerorez to get your carpets looking fresh and new again!
So very many things went wrong dealing with ZeroRez, but the worst was that my one-yr-old carpet shows almost no difference afterwards. This is because the technician didn't use a machine with brushes -- just suction -- because he surprised me with an added $70 fee for brushes despite my telling the scheduler that…
Always a great experience dealing with zerorez and our carpets look clean and fresh. Good results.
Excellent service!
The tech was on time, professional, did a good job.
Tyree, did an amazing and thorough job. He was very consciousness and caring regarding the cleaning of the carpet. Thank you.
Knowledgeable and friendly technician
Super professional! Thank you for the detailed cleaning.
The carpets look great when they were done. I have never used service before but I will do it again if the price is right. Seems pretty competitive. First timers get a discount, mine was $20. That was 20 less than their competitor. So I went with them trying them out. I was very pleased and the guy was very professional very nice. It took about an hour.
Technician came on time, super professional. No cat/dog pee stains/odors. I’m super impressed in the quality of work. I will definitely be using this company again.
I use zeroRez for the first time due to a three room deal for a decent price. They gave me an estimate window of 8 AM to 1 PM. To my delight, the technician called me around 8:30 AM to announce that he would be there in about 45 minutes. The technician was very knowledgeable of the cleaning process for my shag rug…
The person arrived on time. He explained what he would do, and suggested additional treatment options. He was very polite and worked efficiently. Very happy with the cleaned carpets.
The 2nen that cleaned my carpet were outstanding
Dirt Stain in front of the fireplace in the family room and dirt in front of a chair in my husband’s den is still pretty bad. The rest of the carpet s look good.
Tyler was very professional and thorough. My brother is very pleased and happy with this outcome. Thank you ZeroRez we heard from you on Seattle Refined🤙🏽❤️
They came on time and helped with a tough job and came through for me and did a great job
Had an excellent experience! Technician was friendly and professional. Service was quick with high quality of work!
Love Zerorez, they are always professional, on time and do a great job!
Very detailed, and explained everything and all options y to o enhance vleaning
Crew worked with me to find the best solution for my carpet cleaning needs. General cleaning vs deep cleaning etc. This allowed us to dial in on the best value for money capret care service.
Dre the tech is fantastic1
Devin was so polite and did an amazing job and explained everything!
This was great!! Fast and my carpets are sooo clean!
They did a wonderful job. The technician who came explained everything, was very professional, and showed great care for our home. We will definitely use this company again for our cleaning needs and tell our friends about them!
We have zerorez for several years and have consistently had excellent results. The Team is professional, friendly and do a great job!
Scheduled me and quickly showed up on time very professional quality of work is great I would recommend highly to anyone
The young gentleman was so good and friendly. Did an amazing job. 15 yr old carpet is looking like new!
Have used their services for years. Excellent service.
What a waste of money. Spent 400 bucks for a carpet cleaning and not one single stain was removed
Carpet & upholstery cleaning were great. Tech issues with invoice and billing however. Tech called 30 minute out and on time!
Tyler did such a great job on my carpets! My whole house feels so clean after his efficient yet friendly work. Thank you!
Our technician Lawrence arrived when expected, took time to explain the cleaning process as well as how long the process will take. We found Lawrence to be personable, engaging and efficient. He is a great representative of your company. Our carpets look great, more importantly the experience with your technician Lawrence solidified a great result.
Kyle was super friendly and did a great laying out options, only recommended what he felt like we needed. Our carpet and hardwood look great! Thank you Kyle!
DJ from Zerorez is top notch and very professional. He is on time and protect the corner of the stairs and walls. After cleaning, the carpet is looking great. Strongly recommended.
Juwan was very professional in his work at our home. Appreciate the communication with Zerorez from research, to pricing, to booking , to completion.
Our technician Tyler was nothing short of top shelf professional. Thoroughly enjoyed the experience from the initial pricing consultation to the finished product. I'd highly recommend Zerorez!
Tylor was professional and approachable. I felt safe with him working in the house. He also did a thorough job that satisfied my wife. Happy wife, happy life! 😃
Our guy was SUPER nice and did a great job. How was thoughtful and thorough, making sure we were completely happy with everything he did. He had great recommendations and really make the experience fabulous.
Wow! Had a couple of very old Persian rugs, an armchair, and carpet cleaned and everything is beautiful. Pedro, my technician, was on time, polite, friendly, and did a very good job.
Listened to what I needed and addressed each one. Alerted me to a couple of things even I hadn't seen (as we have recently purchased the house being cleaned). Thank you Zerorez
Tucker was great! Looks great! I have used them before, and will use them again for sure!
Lawrence was super friendly, professional, and did an excellent job. Will absolutely use Zerorez again in the future. Thank you!
I had a great experience with ZeroRez, I had a badly stained carpet that they cleaned to 95% of perfect. I highly recommend them.
Jaycell did an awesome job cleaning my carpets! I’m very happy with the result and with his professional and quick work :)
We called on ZeroRez once again and the results were amazing! On time, great work, beautiful result, clean feeling and smelling. Fast and thorough. Competitive price. Kyle communicated beforehand and informed us when they would be here for putting up the dogs. We will stay with this company. We love Zerorez! Kyle…
Cannot speak more highly about this company. Last year I had another company clean our carpets and I was so disappointed when they left because they looked about the same/I figured my carpets were just permanently stained. When Zerorez finished however, my carpets look better than they did when I moved into my house!
Very professional and did a fantastic job.
Called ahead of time and let me know their ETA which I appreciated.
Great service!
Alec was amazing! He explained to me everything in details of that it should be done on my carpets. I have 2 pets and it really needed a special treatment so he did and the result was great! Although my carpets are really old and need to be changed, they came out amazingly clean even looking newer. I already recommended Zeroez to a couple of friends!
On time, excellent service and the carpets look brand new.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 672 | $170–$359 |
| Pet stain & odor removal | 299 | $203–$385 |
| Carpet steam cleaning | 121 | $170–$390 |
| Area rug cleaning | 94 | $164–$359 |
| Upholstery cleaning | 88 | $196–$359 |
| Drapes & curtain cleaning | 11 | $207–$366 |
| HVAC duct & vent cleaning | 9 | $614–$1.1k |
| Mattress cleaning | 4 | $126–$335 |
