How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty71−2.9Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREZerorez of Puget Sound Carpet Cleaning
Seattle, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 4.9★ from 2,933 Google reviews
Report card
Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Zerorez of Puget Sound Carpet Cleaning for 8 kinds of job.
Zerorez of Puget Sound Carpet Cleaning for general carpet cleaning
Clear ✕All 672 Google reviews tagged “General carpet cleaning” · showing 180
My technician Kris was kind as well as efficient. I was concerned about my cat during the carpet cleaning and he made sure I was all set and my kitty was okay. I love that my carpet is clean without any fragrance smells, just clean and natural.
The carpets look great! And we had some tough stains. Ryan did a real nice job for us! Thank you!
Finally, a company that got it right I can't say enough good things about Zerorez of Puget Sound. I called them specifically to deal with stubborn pet urine staining that other carpet cleaners had failed to fully address, and the difference in approach was obvious from the start. Rather than rushing into a…
Zerorez came today and cleaned three rooms for $300. He also added protectorant to heavily traveled places. Ryan did a super job! My 20-yr old carpet looks new! From Brittany in the office to Ryan, the technician, I highly recommend this company for carpet cleaning. Thank you! Ryan scores a "10."
Great people, small business, would use them again!
This family owned business is not only professional and exceptional at what they do but are lovely to work with and have some of the best customer service in the business. I have used them repeatedly and would highly recommend.
We’ve used ZeroRez for years so when we moved states I was so happy to see they served our area. Ryan did such a great job! Carpets look like new!!
For the second time, Zerorez has me extremely pleased with the quality of service. The carpets (at least 10 years old) look amazing, the house smells fresher, and the technician was super professional and friendly. I will continue to use their services and heartily recommend them!
Tim was very professional and thorough!
Carpet looks wonderful! The technician pointed out areas of concern and what to watch for. He went above and beyond by applying a product to remove a stain that I’ve been told previously was wearing and not stain. Looks great!
Chris was on time and did a get job on our dirty carpets. They look so much better. He explained the minimum pricing and gave us options to use the balance of money in the best way for our situation. Would highly recommend this company.
Jason was great.
Zerorez came on time, walked through the areas to be cleaned (mostly carpet plus a recliner) while I pointed out the difficult stains I knew of, especially one long 6" dark green stain on the beige carpet I could not get out for anything! After cleaning was complete, ALL the stains were gone, including that terrible…
Did an amazing job, our carpets have not looked that good in years.
Great service - on time, understood concerns well, work provided was outstanding, billing was reasonable & communication with scheduler was great.
Jason was great! Service was super fast for 4 rooms and a hallway. He worked out some crazy stains from 2 dogs, 2 cats and 2 kids
Whole home carpet cleaning for clients moving in to a noteworthy MCM home in Mt Baker. They were on time, thorough, and gave me great advice about options and maintenance
Excellent service! Jason was prompt, efficient, personable and the result is beautiful. Looks like a new carpet. 5star
The technician went over and above. He did an excellent job.
Amazing! Easy to schedule, communicate, great work, very nice people and good price. What more could you ask for?
Excellent experience with Tyler and Tim. Professional, knowledgeable, on time, efficient , fair competitive pricing. I have had a wonderful time reaching out in a time of need. I highly recommend and will use this entity going forward. Thank you kindly for the help!!
Excellent results as always. I use Zerorez annually for my carpets. Solid communication and results.
Jason was great! Timely, friendly and his work was thorough
Chris showed up right on time ready to work! Professional and kind. Did a wonderful job explaining the process and was mindful and accommodating of my children being around.
Employees were on time, they explained the process thoroughly. Worked efficiently, were courteous and very professional. The process they use worked beyond my expectations.
Very friendly and explained all the different steps and products. Would recommend them to anyone who’s looking to get their carpets cleaned. Great job!!!!!!
Chris did a great job. The stairs, bedrooms, and formal living room look great. Thank you ZeroRez!
The technician, Kris, did a fantastic job on my whole house carpet cleaning. I'm thrilled with the results. I have white carpet throughout my home, staircases, etc., and they look fantastic. My first time using Zerorez and not my last. I've used other companies in the past and Zerorez has them beat 100%.
Cleaning was so good, I married the Technician! Zerorez cleaned our laminate flooring and couch. Got a stain out I'd been mopping for months and the amount of dirt and nastiness that was pulled out of the couch was incredible!
We have been using Zerorez in the past and this was by far the best service we have had Lee
Chris is a wonderful young man and very professional. Thank you very much for the great job!
Very nice technician did a fine efficient job.
I recently moved to Washington. I have always used Zerorez in southern California for years. In reality this is the only way to clean a carpet thoroughly. Zerorez of Puget Sound did an even better job than California. Kris took him time and did an excellent job!! He was very professional, efficient, and…
Live this company and service. They also ensure you are setting up the correct service plan.
This is the fourth time I've used Zerorez. Every time has been wonderful with each experience even better than the one before. I would recommend this company to everyone.
The tech was very friendly and knowledgeable. He started working and did not stop till done. I added the enzyme spray for my senior dog accidents. I will use them again, they are a little pricey but you get what you pay for. VERY HAPPY WITH RESULTS!
Technician was very well informed on the products that they offer. He is very good at doing his job and even the up sale was greeted with enthusiasm by both myself and my wife. We usually don't go for up sales and take the product that we originally purchased but the pet stain cleaning and enzyme treatment was a…
A big thank you to Cory and Jay for a job well done cleaning our carpets. As always, the job was efficient and carried out with care. Every interaction from scheduling the appointment to the technicians completing the job was a positive experience. This is why we continue to use Zerorez over and over again. We've…
Absolutely love them! On time, courteous, kind, knowledgeable about their products. Was very thorough in details.
Zero Rez is a great team , today DeAndre did great job at our apartment, i will definitely recommend their services to homeowners.! The only suggestion is please add room sqft applicable for special promotions.
Tyree was great. Very polite and professional. It feels good to have clean carpet without chemicals so my kids and I can play.
One word for ALEC: AWESOME
I highly recommend this service. The staff are very technically savvy and the carpet always looks brand new and dries within hours after service! You can’t do this good of a job by yourself. The price is very affordable and reasonable too.
They cleaned my master suite and the stairs and landing. The master suite had never been done and looks fantastic 🤩
Two gentlemen came to clean my carpet. They were so professional and knowledgeable. They spoke very highly of the product and the company. Carpet looks great and no smells! I will use this company whenever I need cleaning!
Thank you Zerorez for your professional job. The carpet looks very clean. The technician was very personable and did a great job.
My carpet looks like new. I had one small pet stain that is completely gone!
Carpet cleaning
Very friendly and professional. Worked really hard on my badly pet stained carpet. It looks almost new.
Super happy with results! Tyler is your guy.. informative, honest and professional. Don’t even look further than Zerorez to get your carpets looking fresh and new again!
So very many things went wrong dealing with ZeroRez, but the worst was that my one-yr-old carpet shows almost no difference afterwards. This is because the technician didn't use a machine with brushes -- just suction -- because he surprised me with an added $70 fee for brushes despite my telling the scheduler that…
Always a great experience dealing with zerorez and our carpets look clean and fresh. Good results.
Excellent service!
The tech was on time, professional, did a good job.
Tyree, did an amazing and thorough job. He was very consciousness and caring regarding the cleaning of the carpet. Thank you.
Knowledgeable and friendly technician
Super professional! Thank you for the detailed cleaning.
The carpets look great when they were done. I have never used service before but I will do it again if the price is right. Seems pretty competitive. First timers get a discount, mine was $20. That was 20 less than their competitor. So I went with them trying them out. I was very pleased and the guy was very professional very nice. It took about an hour.
Technician came on time, super professional. No cat/dog pee stains/odors. I’m super impressed in the quality of work. I will definitely be using this company again.
I use zeroRez for the first time due to a three room deal for a decent price. They gave me an estimate window of 8 AM to 1 PM. To my delight, the technician called me around 8:30 AM to announce that he would be there in about 45 minutes. The technician was very knowledgeable of the cleaning process for my shag rug…
The person arrived on time. He explained what he would do, and suggested additional treatment options. He was very polite and worked efficiently. Very happy with the cleaned carpets.
The 2nen that cleaned my carpet were outstanding
Dirt Stain in front of the fireplace in the family room and dirt in front of a chair in my husband’s den is still pretty bad. The rest of the carpet s look good.
Tyler was very professional and thorough. My brother is very pleased and happy with this outcome. Thank you ZeroRez we heard from you on Seattle Refined🤙🏽❤️
They came on time and helped with a tough job and came through for me and did a great job
Had an excellent experience! Technician was friendly and professional. Service was quick with high quality of work!
Love Zerorez, they are always professional, on time and do a great job!
Very detailed, and explained everything and all options y to o enhance vleaning
Crew worked with me to find the best solution for my carpet cleaning needs. General cleaning vs deep cleaning etc. This allowed us to dial in on the best value for money capret care service.
Dre the tech is fantastic1
Devin was so polite and did an amazing job and explained everything!
This was great!! Fast and my carpets are sooo clean!
They did a wonderful job. The technician who came explained everything, was very professional, and showed great care for our home. We will definitely use this company again for our cleaning needs and tell our friends about them!
We have zerorez for several years and have consistently had excellent results. The Team is professional, friendly and do a great job!
Scheduled me and quickly showed up on time very professional quality of work is great I would recommend highly to anyone
The young gentleman was so good and friendly. Did an amazing job. 15 yr old carpet is looking like new!
Have used their services for years. Excellent service.
What a waste of money. Spent 400 bucks for a carpet cleaning and not one single stain was removed
Carpet & upholstery cleaning were great. Tech issues with invoice and billing however. Tech called 30 minute out and on time!
Tyler did such a great job on my carpets! My whole house feels so clean after his efficient yet friendly work. Thank you!
Our technician Lawrence arrived when expected, took time to explain the cleaning process as well as how long the process will take. We found Lawrence to be personable, engaging and efficient. He is a great representative of your company. Our carpets look great, more importantly the experience with your technician Lawrence solidified a great result.
Kyle was super friendly and did a great laying out options, only recommended what he felt like we needed. Our carpet and hardwood look great! Thank you Kyle!
DJ from Zerorez is top notch and very professional. He is on time and protect the corner of the stairs and walls. After cleaning, the carpet is looking great. Strongly recommended.
Juwan was very professional in his work at our home. Appreciate the communication with Zerorez from research, to pricing, to booking , to completion.
Our technician Tyler was nothing short of top shelf professional. Thoroughly enjoyed the experience from the initial pricing consultation to the finished product. I'd highly recommend Zerorez!
Tylor was professional and approachable. I felt safe with him working in the house. He also did a thorough job that satisfied my wife. Happy wife, happy life! 😃
Our guy was SUPER nice and did a great job. How was thoughtful and thorough, making sure we were completely happy with everything he did. He had great recommendations and really make the experience fabulous.
Wow! Had a couple of very old Persian rugs, an armchair, and carpet cleaned and everything is beautiful. Pedro, my technician, was on time, polite, friendly, and did a very good job.
Listened to what I needed and addressed each one. Alerted me to a couple of things even I hadn't seen (as we have recently purchased the house being cleaned). Thank you Zerorez
Tucker was great! Looks great! I have used them before, and will use them again for sure!
Lawrence was super friendly, professional, and did an excellent job. Will absolutely use Zerorez again in the future. Thank you!
I had a great experience with ZeroRez, I had a badly stained carpet that they cleaned to 95% of perfect. I highly recommend them.
Jaycell did an awesome job cleaning my carpets! I’m very happy with the result and with his professional and quick work :)
We called on ZeroRez once again and the results were amazing! On time, great work, beautiful result, clean feeling and smelling. Fast and thorough. Competitive price. Kyle communicated beforehand and informed us when they would be here for putting up the dogs. We will stay with this company. We love Zerorez! Kyle…
Cannot speak more highly about this company. Last year I had another company clean our carpets and I was so disappointed when they left because they looked about the same/I figured my carpets were just permanently stained. When Zerorez finished however, my carpets look better than they did when I moved into my house!
Very professional and did a fantastic job.
Called ahead of time and let me know their ETA which I appreciated.
Great service!
Alec was amazing! He explained to me everything in details of that it should be done on my carpets. I have 2 pets and it really needed a special treatment so he did and the result was great! Although my carpets are really old and need to be changed, they came out amazingly clean even looking newer. I already recommended Zeroez to a couple of friends!
On time, excellent service and the carpets look brand new.
Did not come out at the agreed appointment time. When we called to find out why he wasn't there, the lady had let us know they never make appointments for 9am. We then had to ask her when our appointment was and she said anytime between 12-5. Which he showed at 4:30, again fine. But to only spend 27 minutes for 3…
The technicians did an awesome job of getting the carpets cleaned and refreshed.
They comprehensively cleaned and then spot treated our basement carpet. Good follow up too. It took about a month to get our three carpets back and for the technician to come back to redo an area again (at no charge). Overall happy with the company and will use them again.
Best carpet cleaning experience Carpet looks and smells great Excellent customer service The gentleman that was here cleaning the carpet was so polite and kind
Great service and great job!
Tyler and Tyree(TNT) are the bomb with such professionalism and knowledgeable. Tyler walked me through the whole carpet cleaning process they do. Never pressuring to add on services just was attentive to my wishes and did a marvelous job! I would highly recommend Zerorex to my family and friends.
Great carpet cleaning services by Zero Rez for the second time for me, it's becoming a twice a year, Spring and Fall house cleaning sort of thing before winter in the PNW sets in. Professional courteous technician cleaned and treated my entire apartment in Bothell out here in a rural area, so now my small dog and I…
They were friendly. They were quick. Great work.
Louis was professional and knowledgeable. Friendly and courteous.
Great job and very professional.
Very professional, on time. Jay greeted me with his name, a hand shake and a smile.
We’ve used Zerorez for over five years and would recommend them highly. We had an issue with stains that two other companies said they could remove which didn’t happen. Zerorez was the company that removed the stains and always looks brand new after each carpet cleaning. Five stars for sure!
Great job cleaning my carpet with pet stains and diet in high traffic areas. Carpet is less thann2 years old and looks almost new again. Courteous and efficient tech Tucker was great! Great value also!
Carpets look great. Very nice and thorough technician. I use Zerorez for my carpets in Palm Desert and happy they are now located in Washington too.
Louie was great! Very knowledgeable and professional. Answered all of my questions and concerns. Did a fantastic job! Highly recommend Zerorez!
The cleaner was professional but seemed to be in a hurry.
The operator was very professional and explained the whole process. The carpets are perfect. He went the extra mile with a problem that I have with my wooden floors. Definitely will use you again in the future. All the best.👍
Did a great job deep cleaning stairs and other problem areas in our home.
My technician was fast, efficient and courteous. He did a great job.
We had some ugly stains from previous tenants and they are gone now!! Smells and looks like a new carpet!
Great communication with team from point of scheduling to & thru entire cleaning visit . Clarity of cleaning parameters were establishing from the start. Complex stains were highly improved upon. Remaining carpet areas looked brighter over all.
The Tech didn't clean the Nap..it's the part in the crack by the base boards.. there were pieces of waste all near the molding..base boards.. And we paid nearly $300.00. We need the Nap cleaned. D. Eygabroad 6930 6 th Ave SW. Tumwater WA 98501
Alec was friendly and professional, and did a great job on our carpets. Very thorough! Second time using Zerorez and both times were excellent!
Alex arrived as scheduled and did our two rooms in about an hour. Very professional attitude and did an excellent job on the carpet.
Deven was very professional and explained really well the various aspects of the job he was about to perform on our carpet. Our 30+ year old carpet which has never been professionally cleaned became like new again except for a few small stubborn spots. Very satisfied with the results.
Very happy with my service today. They were very professional and explained their process, so I really was pleased with their work.
Good experience. Great results
This company has been our carpet cleaning company for many years. They are great!!!
Adam was polite, explained the process & worked quickly, yet thoroughly.
Thank you to Zerorez and especially Jaquis for deep cleaning a very doggified stairwell and landing carpet. I'm very pleased with the service.
He was a very wonderful person to sleep with and talk to!! If and when I need to have my carpet done again I would like to have him again!!
Tucker did an amazing job cleaning our floors. He added extra effort in cleaning some trouble areas. We have been customers for 6 years and will continue to be!
Devin did a great job cleaning my carpeting! He was here on time and was very professional.
Excellent customer service. Phone calls answered swiftly and they efficiently handled my questions and a reschedule. The tech who did the cleaning was polite and friendly. The work done was superb.
Steve was very fast and through. I would recommend to hire these guys since they are friendly and they respect your schedule.
Easy to schedule and right on time with a helpful call to let me know he was on his way. Really nice and professional staff both on the phone and the technician that came out.
A delightful business. They were to the point, on time, and understanding. The technician was kind, professional, and insightful. I would use them again in a heartbeat.
Jay was amazing! Excellent customer service. I will be using you guys again in 6 months. I would like to request Jay again.
Jacob was great. He was very professional, and respectful. Handled my three dogs perfectly. The carpets look fantastic, price was on point as well. Thank you Jacob, I appreciate the work.
10 out of 10. Great price, great service
Love love love Deandre! Very friendly and professional! Nice to work with someone who enjoys their job. We will definitely be using Zerorez again and spreading the word.
I had a wonderful experience and my carpets look beautiful! My technician was AWESOME!!!
Excellent work, very responsive to my questions and concerns. Started work around 7pm and finished after 10pm. Also helped me reinstall a smoke alarm that I couldn't reach.
Old rugs look like new. Quick service. Took about an hour to clean a d treat 2 rooms.
Deandre Miller did a fantastic job. He was professional and very efficient. Such a nice person!!!
Anthony was considerate and professional. He was early, took time to answer questions and patient while we finished preparing a room.
The Technician "Jay" did a great job cleaning our carpet! Jay arrived on time, got to work, and left the carpet in several rooms and in the hallways of my home nice and very clean. My family and I were very impressed and pleased with the FINAL RESULTS. I would definitely recommend ZEROREZ to my relatives and friends!!!
Great service, was able to schedule last minute and they came the next day. Very Pleased with how clean the carpets came out after they where done.
My 30 year old carpets look almost new. With remodeling prices so high right now, I’m super happy I don’t have to replace the floors just yet.
Zerorez is a pleasure to work with from first call to completed job. Good communication, good price, easy to set appointment, skilled technicians, beautifully clean carpet.
Tyler was very efficient and did a great job on my carpet in 3 rooms.
Will tell others
DeAndre Wes very professional and did a great job, carpets look wonderful.
Friendly & professional, quick but with attention to detail Tyler is an asset to this company. Great job. Would be better if the office could confirm smaller window vs 5 hours for estimated arrival time (especially if you’re the lady customer in that window). Would definitely use again & recommend.
[West Seattle] We used ZeroRez as our move-out cleaners for our rental unit of several years. The Technition was wonderful and was even 45min early! They called us and said that they finished early and could either come over now or at the scheduled time. When they show up early, as agreed by call, they surveyed…
Great job! Got in quick. Very friendly worker!
Tucker cleaned my carpets and he was fantastic. Did a great job of suggesting what would be best for my carpets and walking g me though pricing differences.
Technician was professional and provided excellent customer service. Will definitely use them again.
Our tech was very personable and provided valuable insight and recommendations. He was prompt and completed the job quickly. We were very happy with the work done and the interaction.
I’ve been a customer since 2019, and Zerorez is simply the best. Thorough cleaning with no negative environmental issues. A pleasure to work with technician, Tucker today!
Love ZeroRez! Amazing customer service and the best carpet clean you can buy
Great service
Basic carpet cleaning. Personable and efficient.
Exceptional service
Im a Landlord and ZEROREZ is the only carpet cleaning I will use.
Tucker did a great job. All areas were pretreated, cleaned and post treated. Very pleased with the results. He answered all my questions.
The gentleman was really helpful, accommodating, and friendly. Very professional and did a great job!
They did a great job and our carpet looks awesome. Much better than I could do with a rental carpet cleaner.
De’Lavin was absolutely amazing! Hard working, communicative, and seems humble. He did a great job and brought a great energy into my home (very important to me).
Fantastic service! Thank you Tyler!!!
Tyler was on time, professional, and did a great job.
Alec was knowledgeable and spent time to help me understand the process! Well done.
Very good cleaning process
These guys are not promising and do not come on time and rather than finishing the work on the schedule day, they are asking you to reschuled the appointment, which doesnot make any sense. If you guys dont have time then dont make apppointments and dont take more clients, if you are not able to do cleaning on time.…
Kyle did an amazing job! The cleaning was very thorough and the house smells so fresh and clean, including a room that smelled like a cat accident from the previous owners. If you have any rooms that need a little extra help, I would recommend paying the extra for the enzyme treatments, because they work!
Carpets came out Amazing!
Pet damage and it worked!
Given the age of our carpet, we are impressed with results. Service technician was friendly and professional. Great job!
Appreciated the good work!
Devin washed our carpet, rugs and tile. He did amazing job, the grout lines look like new again, he took time and was very gentle with wool rugs and carpet. Will definitely recommend this company
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 672 | $170–$359 |
| Pet stain & odor removal | 299 | $203–$385 |
| Carpet steam cleaning | 121 | $170–$390 |
| Area rug cleaning | 94 | $164–$359 |
| Upholstery cleaning | 88 | $196–$359 |
| Drapes & curtain cleaning | 11 | $207–$366 |
| HVAC duct & vent cleaning | 9 | $614–$1.1k |
| Mattress cleaning | 4 | $126–$335 |
