How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%39+9.5Value 14%100+14.1Replies to reviews 7%55+3.9Craft & service penalty94−0.6Momentum penalty21−7.9Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCOREZerorez of St. Louis
Frontenac, MO · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 33 commercial cleaning services · 4.9★ from 5,940 Google reviews
Report card
Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Reviews for your job
Customers hired Zerorez of St. Louis for 6 kinds of job.
Zerorez of St. Louis for area rug cleaning
Clear ✕All 200 Google reviews tagged “Area rug cleaning” · showing 120
Zerorez showed up on time, the two workers were polite and an very informative, explaining what they found and how best to go about cleaning. They did a great job cleaning the wall to wall carpet, getting out soiling and minor stains we had; and were careful of the furniture and surroundings. The pricing was as…
On time and the job was completed in a timely manner with beautiful results and most of all was the price which was really great. The technician took his time and answer all of my questions that I had asked of him. I also showed him some cleaning projects for the future.
Jason was so professional & friendly and the carpet came out looking amazing. Would highly recommend!
Once again, great service from Zerorez! Jason and Shamika arrived within the anticipated window and did an amazing job with the upstairs carpet and an old area rug. They were personable and professional, and the carpet looks fantastic!
We had a very dirty entry rug that we called on Zero Rez to clean. It wasn't a big job but they came out very quickly to take care of it. The technician, Stephen P. was very courteous and personable. He did a great job and now the graphic on our welcome rug stands out once more. It looks fantastic and we…
The technician did a good job & we are happy with the results.
Always very professional and friendly! They always make sure you are satisfied.
Reggie was wonderful to work with. Asked questions and provided excellent advice and service. Will definitely use again and highly recommend.
The gentleman that cleaned our carpets, and upholstery, Remington, was very professional and did a great job. We will definitely use their services in the future.
Professional and very informative
Reggie cleaned our place and did a great job. Very professional and was on time.
Jason our tech was fantastic. Professional, knowledgeable. Nice person
Great service
Zerorez did a great job cleaning the ducts and carpets. The carpets were cleaned by another company and looked the same, so I called Zerorez. Zerorez got out every stain. The carpets look great now!
We had a very unfortunate event between one of my beloved cats and my almost in-laws dogs. We contacted them the morning after it had happened and within a day of contacting them someone was here. We did our best to clean up, but it was clear we needed someone to come in with bigger and better machines + cleaning…
Extremely professional and efficient service. Very receptive to any questions I had and provided good recommendations for care after the cleaning.
Quick responses, great customer service, reasonable prices.
Austin hammers was very professional. Austin allowed me to run through the Scope of work, he explained to me his process and the noise level involved. He did his work in a timely and professional manner and I was pleased with the service.
Great service all the way around
Your employee was very professional and personable. Explained the process well and worked efficiently.
Our technicians were very professional, earlier than expected, and explained everything they were doing. I am very pleased with them!
Cedric did a wonderful job. He was a hard worker and did 6 lobbies in a day!!
The employee was nice and informative. He got right to work.
Excellent company and quality of work . Carpet looks like new
3/24/23: Great service today by Eric!
Eric was professional, early and did a thorough job! We are very grateful! It was affordable to clean the carpets before we show the house - and it smells awesome!!
Antonio was great today. Super professional and did a wonderful job with the cleaning.
Great Job Eric! Thank You!
Great job
Eric was very prompt, professional and kind. Our stairs look brand new! Thanks for the great service!
It was very easy to schedule the services for the day that worked for my schedule. They were prompt and courteous as well as very knowledgeable about their product and solutions for my concerns. Sedrick was professional and kind and a very hard worker. He spent 3 hours meticulously cleaning my carpets, rugs and…
Eric was fast, thorough, easy to work with!
Sedrick did an amazing job. He called to let us know he was on his way and a approx arrival time. When he arrived introduced himself and was very professional. We walked through the areas that needed cleaning and he explained the cleaning process. Will definitely call them again when needed.
Cedric was our tech he was very personable and a pleasure to work with. Did an awesome job in short order. Definitely will use them again!!
On time, fast, polite, professional. Carpets look amazing. Will definitely use again.
Eric the technician was very prompt and professional. He did an excellent job of explaining to me the process and the pricing and in the end I had confidence when he took my area rugs to clean them at the facility.
The technician was very good at explaining the process and evaluation if our area rugs. He worked very quickly and was extremely courteous.
Courteous call to see if they can arrive early. Professional and explained the process. Great results considering how filthy the chair and rug were. Will use again!!
Thoroughly cleaned our couch and area rug. Look good as new.
3 rooms, stairway and hallway cleaned. Robert did a GREAT job. Quick, courteous and friendly.
Scheduling was easy, good communication all the way thru the service completion. Our tech was friendly and efficient.
Eric was courteous and explained thetge process. He cleaned carpet in 3 bedrooms, an area rug and our sectional. We will use Zerorez again!
The technician was awesome. I’d recommend Cedrick and Zerorez to anyone.
Our technician was very fast and friendly. I would absolutely use them again!
Cedric did an excellent job today. On time, very personable and communicative. Very enjoyable experience! Highly recommend!
Carpet and upholstery we had cleaned looks great. I figured it would take several hours to do it all but he was in and out in less than 2 hours.
Jason was great, explained everything and did a great job.
Fabulous experience! Carpets are fresh and clean. Very prompt/professional-and quick. Thx Zerorez!
The gentleman doing the cleaning was very courteous and explained everything before he started. Wh ed n he was finished every thing looked good and he explained on the drying time although they all say it will be dryer sooner than it tskes.
Good service and product. Have always had great technicians too!
Professional fast courtesy thorough
Old Rugs turned out nice. Vibrant colors have returned!
Great job. Jared was kind and great to work with.
Robert was very professional and knowledgeable about Zerorez. We liked that no chemicals were used due to allergies.
Very professional.
Very pleased with the results! All of our carpets and rugs are refreshed and clean. The service was very thorough and professional. Highly recommend!
Daniel was amazing. He worked really hard so I gave him a huge tip. Carpets look great and he worked very hard on scrubbing the spots I was concerned about. He got all the stains out! Thank you
We had a fantastic experience with Zerorez. The level of service that Antonio provided was second to none. He called us on his way and was very personable and professional when he arrived. He had a great demeanor the entire time so it’s easy to see that he cares about his job. Thank you Antonio and Zerorez for the…
Our carpet cleaning gentleman was very polite and thorough. He even got down on his knees and spot cleaned our carpet before using the machine. When he noticed our quote was incorrect, he contacted his boss and got us the correct price. Great work!
Great and professional
Greg was great. Very professional & informative. Services were good. Would recommend to others as well.
The tech, Cedric, I believe was his name, was professional and very friendly. Very nice young man. The area rug didn't come out looking as good as I had hoped, but he did his best; a couple of areas were just too stubborn. My realtor showed up during the cleaning and commented that I had chosen the best; that they do a really good job.
Great company
My carpets look amazing. He was professional and kind. He understood what my carpets needed. And he made all the right decisions to make them look amazing. I will Definitely use them again
Good friendly service. Showed up on time...explained everything upfront and did a great job with my carpets. Will definitely use again.
Greg done an awesome job! Carpets looked and smelled amazing! Early arrival time and professional work ethic! Will recommend.
Eric was great! Super accommodating with helping move items, friendly and professional. Ask for him!
Eric was prompt and explained what he was going to do and was very nice to work with. Everything looks great.
Terrence did a great job. Explained what he would be doing, no pressure to add more services but recommended what was needed. I will gladly use them again.
Sedrick was so polite and professional! He has extensive knowledge of his services which creates a no pressure situation and an enjoyable experience. He is truly a huge asset to your company. I will request him again and refer Zerorez and Sedrick to family and friends! My carpets (destroyed by 4 kids, a dog, a cat…
Cedric was very professional and friendly! He did an amazing job! Antonio did an outstanding job. Professional and efficient!
Our cleaner was super professional and made sure we were happy with his service and we were!
Professional, polite and efficient. My carpets look brand new again.
Eric did a great job!
Thanks very happy with the job and the tech was wonderful!
Erric was a pleasure to deal with and very expedient in his work. We are very satisfied with Zerorez. Second year in a row to use their service.
Great service, technician was very professional and did an excellent job
I was hit with a severe asthma attack that was triggered while I was cleaning some very nice, high-quality furniture that had been in storage that we were gifted. After hearing their radio spots for decades, I made the call to ZEROREZ to help us mitigate the allergens that triggered the attack. Making the…
Eric was amazing! Quick and knowledgeable. He did a great job and I hope we get him again in the future!
Professional Courteous Hard working Did not waste time Efficient Would not hesitate to use Sedrick Cole again Would highly recommend him
Dan from Pittsburgh was amazing. He explained everything and he was very professional. I am glad we had service while he was here training your staff. My house smells amazing we would definitely recommend especially if you have children and pets.
Colin just left my home and I wish you could see my carpets and rugs. They are all white and not easy to clean but the ZEROREZ process is amazing. He also cleaned a white upholstered chair-the before and after unbelievable. Ask for Colin when you call to schedule. He’s professional polite and actually cares about…
Daniel was very polite in his approach. Efficient, respectful, business professionalism and on task at all times. He is an asset to the company.
The tech, Justin was polite and great at his job. There were some pet stains on the carpet that he worked on and did a great job! He was interested in how I thought the area rugs and carpet looked and was willing to go over anything I might have thought needed work. This is the 2nd time I have used Zerorez and love…
Awesome work!
The Zerorez staff is always very professional and friendly. They do a great job!
They did a great job! I will definitely use them again!
Nothing like your carpet looking brand new after Zero Rez works their magic!
Zerorez and Tristian did a great job! The carpet is sooo much cleaner! We moved in about a month ago so I wanted to make sure the carpet was clean. Tristian definitely delivered and she also provided many great tips and education! Thank you! I will definitely use you all again. I have already recommended you to my mom!
Got out stains that had been there for years! Had tried everything else. Very fast, professional and informative. Beautiful job!
They were quick, professional, and the carpets look great!
. Took his time and did a great job Very professional
Cedric was very knowledgeable and professional. He was a very hard worker and was friendly and personable. My carpet looks amazing. The area rug was a very old Persian rug that was very important to me. He cleaned it perfectly! We could not be happier with the awesome job he did! 10/10 we would use Zerorez and Cedric again.
Got her done !
The nicest people. Thank you Courtney you are awesome!!
I believe that the gentleman probably did the best he could. We had a lot of pet stains that he said we’re difficult to get out. And some pinkish red stains from soda or candy that he said you cannot get out because of the red dye that they put in those products. We were thinking that ZEROREZ was going to be able…
Excellent service as always. Have used them often.
Very professional and friendly technician. Punctual and knowledgeable.
Sedric is the young man I always use. He does an amazing job, he is polite and very thorough. Sedric makes zeroes look great.
Daniel did a great job. Carpets and rug look great.
Friendly, easy to work with and thorough.
Very professional and courteous workers! Thr carepts and rugs look as good as they day we hot them!
We LOVE this company!! They are always kind, efficient, and do an excellent job!!! Remington was our technician, he was awesome!!! He did a great job, was very professional, and polite!!
Best result we’ve ever seen for a cleaning
Great results
very personable. explained my options well which was needed as I have pet stain issues with thg his carpet.
Cedric was very professional and did an exceptional job.
We have used this company for years and not only are they price competitive, they are extremely pleasant to work with and their service personnel are over the top kind and professional. Highly recommend!
I have always had a great experience with ZEROREZ. Superior work.
Our technician, Sedrick, was amazing (as always). We are so blessed that he is the one that comes every time we call for service. He’s friendly, polite, and does an incredible job!
Collin was very professional, polite and informative. I’ve used ZEROREZ in the past and will continue to do so in the future.
Chris was very friendly and explained to us each task he was performing. He stopped to ask us if we had any questions several times. He was on time, did a thorough job, and did not pressure us at all about any extras. The carpets look great! We will definitely use again!
I think our guy did a good job -a little concerned that there is no plastic under the furniture legs
They are fast, reliable and always do a great job!
Kris was our service technician. He arrived promptly at the designated time. He was extremely professional, polite, knowledgeable and friendly! He thoroughly surveyed & examined our carpet as well as used a black light to detect any pet problem areas. He explained what he was doing to my husband and when his…
Very professional, thorough, and fast. My carpets and rugs look amazing. The tech was able to remove stains and odors from our dog and kids. Went above and beyond to ensure it was thoroughly cleaned. Will be using them soon to clean upholstery!
Cameron provided great service. He was efficient with his work, friendly and thorough. The carpets look and smell great. As a realtor, I would use the again and highly recommend their services!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1696 | $139–$279 |
| Pet stain & odor removal | 667 | — |
| Upholstery cleaning | 235 | $139–$266 |
| Area rug cleaning | 200 | — |
| Carpet steam cleaning | 189 | $164–$298 |
| Drapes & curtain cleaning | 2 | — |
