How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%39+9.5Value 14%100+14.1Replies to reviews 7%55+3.9Craft & service penalty94−0.6Momentum penalty21−7.9Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCOREZerorez of St. Louis
Frontenac, MO · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 33 commercial cleaning services · 4.9★ from 5,940 Google reviews
Report card
Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Reviews for your job
Customers hired Zerorez of St. Louis for 6 kinds of job.
Zerorez of St. Louis for general carpet cleaning
Clear ✕All 1,696 Google reviews tagged “General carpet cleaning” · showing 160
Technician knows his craft very well and very polite. A job well done. Erick B
I was extremely pleased with the service that I received from Zerorez. The booking of my appointment on their website was extremely easy. Then confirming and further communications via text messaging was also very smooth. I had no human contact or interchange, until my technician arrived. Typically this would have…
Jason was so professional & friendly and the carpet came out looking amazing. Would highly recommend!
Ive never had carpets look so clean & new with any other company and Ive used a lot of them. Professional, on time and courteous. Jason was great!
Kudos to Dominic and Jaqueis on my cleaning today. Arrived exactly on time, no nonsense explanation of what they were doing and no trying to sell me stuff I didn't need, got done in less than a half hour, polite guys and very easy experience. Carpet looks clean and fresh enough so far, but I didn't have any…
Very pleased with the cleanliness of my carpets after our service. Technician was on time, polite and explained the whole process.
Very professional and pleasant. Did a great job.
I've used several other carpet cleaning companies in the past but by far Zerorez was the best. The technician was extremely thorough explained, everything, and worked extra hard on some badly stained areas. My entire house was cleaned and it was an excellent job.
Jachai was phenomenal cleaning our carpets today! He was so kind to my little one who wanted to watch the process. Our carpets look brand new and I love knowing our family and pets are never exposed to harsh chemicals.
Once again, great service from Zerorez! Jason and Shamika arrived within the anticipated window and did an amazing job with the upstairs carpet and an old area rug. They were personable and professional, and the carpet looks fantastic!
Zerorez showed up on time and sent to me a text message letting me know of their pending arrival. Larry & Ted did an outstanding job, removing some stains in the carpet from my Cat. Both were very professional and thorough and answered every question that was asked of them.
Cyrus was on time and took extra care to make sure everything was clean.
Great carpet cleaning service and my technician was amazing. Will definitely use for future projects. Also wallet friendly.
Terrific carpet job and vent cleaning services. Great prices and no gimmicks. Appointments and estimates are kept. Employees are courteous and knowledgeable
Guy showed up on time, was quick, professional and able to remove a wax stain another company was unable to get out!
Zerorez did a fantastic job cleaning my carpets today. Communication was a big plus, pricing was fair, the technician was here on time, his name was J. Very courteous, attentive and respectful!!! I highly recommend them!!!
Jaylen did a great job cleaning the carpets. He explained everything before hand (as did the person taking my calls). He was very polite and professional. Carpets look great, and dried quickly. No artificial or chemical odors. Charged the same amount as quoted. (Be sure to let them know if your rooms are larger than 200 sq ft. when you call. )
We had both carpet cleaning and duct cleaning. Both experiences were a 10! The techs for the carpet and ducts were very professional and thorough. Making sure of what our needs were and that we were completely satisfied both before and after the service was performed. Which we are! Thanks to Tez, Mark and Shawn. We definitely recommend Zerorez.
Only doing 5 stars because the technicians were phenomenal. Mark did my ducts. He was professional and efficient. Gave me a couple pointers and pointed out a small break in my duct work to close up. Sean did my carpets and was the same. House smells fresh, they knocked it out of the park. Now onto their scheduling…
This is the second time we have used zerorez. Jason, our tech was fantastic. The carpets turned out beautiful and the house smells great. And the price is reasonable. Highly recommend.
Jalen gave a reasonable arrival time and was very professional . He did a great job on my carpets and I would highly recommend their services . Thank you again !
Very efficient. Personal able technician. Will definitely book in the future.
They were so efficient and nice. Could not have been more caring about my satisfaction. The office is also run very well. Carpets look great!
The technician did a good job & we are happy with the results.
Fast, efficient. Very pleased.
The workers were hard working, respectful, knowledgeable & professional!! The final project was perfect! I highly recommend them!!
I am very pleased and have been a long time customer.
I am very very happy with the way my carpet looks. The best cleaning I have ever gotten. Look like new. This is how I feel. He did a good job.
Brian called ahead letting me know when he would arrive. He was very professional and very thorough in cleaning my carpets.
Great job
Devion did an awesome job! Very efficient & professional
I use them every 6 months and alternate cleaning of the upstairs and downstairs. Their techs are courteous, and quick. They do a good job and i am glad to have found Zerorez.
Zerorez is wonderful from your first phone call till service is finished. Always professional and our technician did a wonderful job of explaining every feature and took his time cleaning the carpets and was very respectful. First carpet cleaning company that I've gone back to and will again in the future.
Tory and Jason did a great job. They were courteous, and professional-even when my dog wasn’t.
We have used their several times. We have a house full of animals and they always do a great job even on our 18+ year old carpet.
The highly trafficked areas of my carpet were dirty and left nasty stains on my grandbabies's and my white socks. My furbaby also pees when she gets anxious. Although I scrubbed the carpet , I couldn't get rid of all the urine smell. Thank God for Zerorez. All of my carpet issues were solved. I'm a satisfied customer indeed!
Very professional and did a great job! Will use again Results last longer than other carpet cleaners I have used. JaChai was professional and knowledgeable
Jachai fabulously cleaned our carpeting today and, again, he and Zerorez left them smelling SO clean and looking really great (for older carpeting!) I have very severe chemical sensitivities and I don’t have to worry about Zerorez because they use citrus oils and hot water to sanitize, clean and beautify our…
Courteous service person and quality cleaning!
Reggie did a fantastic job cleaning the carpet in our basement that had some slight water stains from a leak earlier in the summer. He also cleaned our sun room tile and did an outstanding job there. Highly recommend him and Zerorez.
Very pleased with the service I received. Will highly recommend!
Sydney was very professional and did a great job cleaning the carpeting. He also called ahead to let me know when he would arrive.
Jason is professional. Top notch service and the carpets look new!
Love the guys they send, hard working and fast! Never try to get me to add more just tells me what I need based on what i tell them.
The gentleman that did the cleaning was thorough, courteous, and very knowledgeable. He represented your company very well.
They are very professional and friendly. I really appreciate the knowledge and kindness and the service. My carpet was cleaned and it looks like new carpet. I would recommend this company to everyone.
Great vent cleaning. The tech gets five stars! He did excellent work & very professional! Treating a dryer vent differently than a HVAC vent four stars!
Carpet looks great, nice work!
Quick appointment setup, quick response, excellent communication, staff doing the cleaning went above and beyond!
Arrived on time, did a very good thorough job of cleaning my carpets.
Very friendly staff! They take pride in their work and the results reflect that
The technician was amazing! Explained everything and was very thorough! Answered all our questions and so polite and friendly! Our carpets looks so fresh and clean! Thank you so much Freddie Moore for an AMAZING JOB TODAY!👏👏👏 THANK YOU ZEROREZ! SEE YA NEXT TIME!
A Great job on all carpeting and tile. Arrived on time. Everything looks new again. Thanks!!
Joshua,was my service provider and he was very thorough and polite l l would definitely recommend him .
Great experience as always. On time, professional, and a job well done.
Remington did an excellent job cleaning our carpet as always. The carpet looks and smells great. We will call Zerorez again the next time we need to have it cleaned. We gave been using them for many years. Thank you!
He was so very nice and did a great job!
They were professional and did an amazing job! Very happy with the finished project. The odor from pet stains completely gone.
Tech was very professional and hard working. Took great strides to protect our property from his equipment. Great job!
Antonio did a phenomenal job! Very professional and shared great information about their other services . I highly recommend Zerorez and Antonio! I’m a happy repeat customer.
He worked hard to remove dirt from heavy traffic areas. My carpets look amazing!
Great service, quick availability, carpets look and feel great.
The gentleman that came to our house stayed her for over 2 hours to try to help us with our carpets. He was friendly and kind and went above and beyond to help us. He was wonderful!!!!
Antonio was very helpful and knowledgeable. Highly recommend.
Very happy with Nathan. He was professional, on time, responsive to my requests and did an excellnt job. My carpets look new and have never looked cleaner. I recommend Zerorez to everyone. I always use ZeroRez to clean my carpets!
I always think that my carpeting is near needing to be replaced when ZeroRez brings it back to life. Excellent results. Thank you to the technician Darren!
Dustin was very polite and professional and recommend this business for carpet cleaning.
Technician was early, did a great job and i’m completely satisfied. Thanks
Willie was on time, professional, helpful, knowledgeable and had a pleasing personality. The carpet and stairs look fantastic!
Willy showed up for Zeroez and did a fantastic job on the cleaning of the bedroom carpets!
Dareyn was courteous & informed me what the process would be. Called & arrived early. Had some pet stains in one room. Dirt & grime in living room high traffic area. The pet stain room thought we would to have carpet replaced but it came out fantastic no smell at all, living room came out good as well. Would highly recommend zerorez
I’ve used zeroes for duct cleaning and carpet cleaning. I think they are the best and priced right.
The two men were very nice & polite. Worked very fast & did good work
Mark was extremely professional explaining the process and cost. The carpets look amazing!
I highly recommend! Rmein did a fantastic job!
Extremely professional and hard-working. The young man that came to my house today cleaned seven carpeted rooms, two sectionals and four bathroom tile floors. He worked continuously and tirelessly the entire time he was here. Everything turned out absolutely fabulous. He was such a breath of fresh air when it comes…
Very nice guy cleaned the carpets. He did a great job.
He did great!
The employees were nice and on time. I was asked to give a review with-in 5 minutes of the job completion, I can't give a higher review until the carpet dries and we see if the stains come back. Since there is no guarantees on stain removal I wouldn't give a 5 star review . Update carpet dried and stains came back.…
Mark was the most professional and knowledgeable person we have ever used to clean our carpets. He truly cares about providing the best possible service! We have dogs and learned a wealth of information about carpet care and pets as well! We can’t say enough good things about the job Mark and Zerorez did on our…
Had my air ducts cleaned. They were terribly dirty and cleaned to perfection. The guys were prompt courteous and professional. Previously did carpet equally well. Any service they provide they are #1 on my list.
Willie did an awesome job cleaning my carpet. He was also very personable and a joy to work with. Definitely recommended and will be doing business with them again!
Very please with result . Very professional and helpful and informative.
Great clean outcome! My carpet was extremely dirty.. not now!
Jason was great and fast job well done👍🏾
Willie was the nicest guy and so professional I think I’ve ever had. Willy was considerate, talkative, very, very businesslike also, and explained everything what to do while the carpet is drying.!
Pleasant experience. Job well done and technician was professional and easy to work with.
Jason was the professional who provided our Zerorez service this morning. I could not have picked a better person myself. He was personable, timely, educational and very definitely aiming for a customer satisfaction and happiness. He achieved all that at our household today. I hope that you value Jason, as an…
Remington did an amazing job at bringing our carpet back to life! He was very professional and courteous.
Darian was great and the carpet looks great! Based on this experience we will now use them for our air duct cleaning.
Remington was an absolute pleasure to have in my home today. So polite and kind, very informative and knowledgeable.
Overall very pleased. Employee was very timely, proficient, professional and did great work! Carpet looks and smells new again!
The, Zerorez technician called to confirm our appointment and showed up on time / a little early to make sure he could start on time. He did a great job cleaning our office carpets! We are extremely happy with your service! Thank You!
Very happy with our carpets!
It was very easy to set up an appointment online. The technician assigned to my appointment was professional, friendly, knowledgeable, on-time, and thorough. I am very pleased. My carpet smells great! I have older "rescued" dogs and (through no fault of their own) they sometimes have accidents that miss the puppy…
Tech called before showing up and was right at the beginning of the window I was given. He explained the process and gave me different options for my home. He was friendly and thorough and completed the house in about and hour and a half. I plan to use them again for carpet cleaning.
Technician was able to get out some tough stains and was very professional.
Eric was great very professional
This is my second time using your company. Justin was the young man who provided very good service.
Very good experience. Fast, on time, and delivered on what they said they would.
Always very professional and friendly! They always make sure you are satisfied.
Technician was very professional and worked hard. Great job. Returned my call the very next morning after leaving a message after hours.
The technician was super helpful and polite. I'm very happy that the carpets look great and there is no chemical smell.
The ZeroRez team member arrived on time and was very professional. Our carpets and upholstery look as good as new! We will definitely use them again.
My guy, Chris, was informative, detailed and friendly. My carpet looks great.
Erik was friendly, informative and knowledgeable.
Darian did a nice job
Eric did a great job, was very professional, and very helpful! He’s a great representative of the company.
Great job. The technician was very courteous. And very quick. The carpets look wonderful.
Eric C did a fantastic job!
The guys always do a get job. Polite, professional and quick.
Both young men very professional respectful and worked quickly to effectively clean carpet properly. Very pleased. Will use again.
Very pleased with the carpet cleaning. Sidney was very professional, friendly and did a great job.
Reginald was THE BEST! Friendly, knowledgeable, professional. A delightful young man who is excellent at his job.
Shared info for me when asking questions how to keep clean.
Very professional and very respectful and done a very good job.
Reggie was prompt and courteous! He did an AMAZING job!!!
Remington was extremely professional and polite, loved his manners! Over the carpet is great also ☺️
They did wonders on our office carpet that had not been cleaned In years. Carpet looks almost brand new.
Awesome customer service and even better work! Dustin did an amazing job! Will definitely be using zerorez again in the future!
Sidney Preston was so nice, honest and professional. Definitely recommend.
Sidney did a great job and really took the time to be thorough.
Reggie was awesome and the carpets look new again. Very satisfied!
My carpet tech arrived on time. He was very courteous and efficient. He explained everything and answered all of my questions.
They were professional, arrived when they said they would, and did a great job. Our floor looks great!
We had an excellent experience. Our carpets are clean and fresh. Pricing was appropriate. Our tech, Eric, was professional and personable.
Reggie went above and beyond cleaning our carpets.knowledgeable and kind.the cleaning solution works we will be having Zerorez back to our house for our cleaning needs thank you Reggie and Zerorez.
Extremely satisfied with Dustin’s hard work and great quality of work. It had been too long since we last had Zerorez (we won’t call anyone else). Now the basement & stairs & bedroom carpets look like new.
Our technician was very polite and respectful. He thoroughly reviewed the itemized charges with us prior to beginning. The carpets are clean with pet stains removed.
I’ve used this company in the past and have been very happy with the result. The service provider is always very friendly and professional; arrives promptly within the scheduled window and calls in advance of arrival. I’ve tried other services and never felt the carpet was fully clean. Unfortunately, this last time…
Jason was great. Very good communicator on what to expect and very respectful of our home!
Very professional and knowledgeable.
Eric did a great job on my old carpets! He explained the process and answered all of my questions. Very professional!
Great customer service and they did a great job! Would recommend
Reginald came to pick up my rug and was extremely courteous, explaining everything to me. The price was fair, I thought.
Fast service, night and day difference in the cleaning. So happy with the results!!!
Sidney was courteous and very professional. He did the work in time as estimated and called in advance of arrival and departure.
Our technician was very kind and wonderful, our carpets look great. I just wish they were a little more upfront about pricing. If a room has a pet stain they charge an additional $75 a room to pretreat. Again, our tech was great and carpets look great, it was just more expensive than I thought it would be.
My carpets look better than I thought they could. 3 young boys. Lots of stains. All stains are gone. Carpet looks like new. Mark was great about communicating arrival time and costs prior to treatment. Excellent job.
Dustin was very professional and efficient. Everything looks and smells fantastic
Zac is a great representative for your company, well informed, takes a great amount of pride in his work, mild manored, good customer service..,... I could go on and on Great job Zac thanks for diligence. Give this man a raise! Ellery Johnson
I cannot say enough about Reggie! Very polite, informative, gave his honest recommendations and wasted no time getting to work. I’m still waiting for it all to dry and hopefully the smell of cat urine will be gone! We had the bio treatment done on the carpet affected. Thank you Reggie for explaining everything you…
Reggie was wonderful to work with. Asked questions and provided excellent advice and service. Will definitely use again and highly recommend.
Our technician was very courteous, patiently explained everything, punctual & thorough.
Cortez was very professional and respectful. He took great care of our carpets and explained the cleaning process step by step. He took his time in clearing our carpets and was done in a timely manner to were we still had some morning time to enjoy. Kudos to Cortez. Thank you for great customer service.
The gentleman that cleaned our carpets, and upholstery, Remington, was very professional and did a great job. We will definitely use their services in the future.
My technician was very friendly and professional. He did a great job on the whole house!
Technician was very polite, communicated well, and cleaned the carpet in a timely manner. He spent extra time on the stained areas I was concerned about and I couldn't be more pleased with the results! My house smells amazing! Thank you!!
They were great— the process was quick and everything looks so clean!
The representative on the phone and in person were knowledgeable and friendly.
Remington was on time, professional and friendly. He did a great job on our furniture and area rug. We will have them back.
Zach was very professional and informative. We had a good time chatting with him while he made our carpets look impeccable!
Very easy online appointment, good communication from Zerorez and also technician did a great job communicating what he was going to clean and how. Very personable technician who did a beautiful job. All in all a terrific experience, would definitely recommend.
First time using ZEROREZ. I can’t say enough good things about my experience. Professional. Courteous. Up front with cost. Communication was excellent. Beautiful work!
I was able to get an appointment on the day/time I needed even though I only called a few days in advance. Dustin was friendly, and professional. He did a thorough job and my carpets look great!
Needed a last minute cleaning and they were efficient and accommodating
The representative explained the process and carried out his duties in a professional manner
Dustin, our technician, did an amazing job. We had major, set-in old stains, and Dustin made our carpet look like new. I’m incredibly impressed with the quality of the cleaning and in the professionalism and kindness of Dustin!
My carpets are clean and fresh now. Thanks to Jason! I definitely will recommend Zerorez to anyone.
Quick service. Carpets look and smell great. Great value.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1696 | $139–$279 |
| Pet stain & odor removal | 667 | — |
| Upholstery cleaning | 235 | $139–$266 |
| Area rug cleaning | 200 | — |
| Carpet steam cleaning | 189 | $164–$298 |
| Drapes & curtain cleaning | 2 | — |
