How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%39+9.5Value 14%100+14.1Replies to reviews 7%55+3.9Craft & service penalty94−0.6Momentum penalty21−7.9Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCOREZerorez of St. Louis
Frontenac, MO · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 33 commercial cleaning services · 4.9★ from 5,940 Google reviews
Report card
Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Reviews for your job
Customers hired Zerorez of St. Louis for 6 kinds of job.
Zerorez of St. Louis for upholstery cleaning
Clear ✕All 235 Google reviews tagged “Upholstery cleaning” · showing 180
I would not recommend this company. I took a full day off work, losing pay, to have my couches and chairs professionally cleaned. Prior to the appointment, these pieces had been shampooed without issue. When the technician arrived, he inspected the furniture by lifting the cushions. He indicated that the couch was…
We have used their several times. We have a house full of animals and they always do a great job even on our 18+ year old carpet.
Zerorez was in constant contact after I set the appointment. They were able to get us an earlier appointment when it opened up. Freddie was prompt, courteous and professional, and took every measure possible to make sure our upholstery were clean.
Carpet looks great, nice work!
Extremely professional and hard-working. The young man that came to my house today cleaned seven carpeted rooms, two sectionals and four bathroom tile floors. He worked continuously and tirelessly the entire time he was here. Everything turned out absolutely fabulous. He was such a breath of fresh air when it comes…
Great clean outcome! My carpet was extremely dirty.. not now!
Willie was the nicest guy and so professional I think I’ve ever had. Willy was considerate, talkative, very, very businesslike also, and explained everything what to do while the carpet is drying.!
Pleasant experience. Job well done and technician was professional and easy to work with.
It was very easy to set up an appointment online. The technician assigned to my appointment was professional, friendly, knowledgeable, on-time, and thorough. I am very pleased. My carpet smells great! I have older "rescued" dogs and (through no fault of their own) they sometimes have accidents that miss the puppy…
Jason did a great job with stain removal and overall cleaning of couch and chair.
The ZeroRez team member arrived on time and was very professional. Our carpets and upholstery look as good as new! We will definitely use them again.
Shared info for me when asking questions how to keep clean.
They did a great job, my sectional looks like new!
Sidney did a great job and really took the time to be thorough.
Derian was very professional and informative! He called to let me know he was on his way and arrived within the expected appointment window. He was very friendly and helpful when it came to determining which services were best for me. Everything looks and smells great! Very happy with the results and would absolutely schedule again!
Our technician was very polite and respectful. He thoroughly reviewed the itemized charges with us prior to beginning. The carpets are clean with pet stains removed.
Remington was friendly, thorough, and professional. I would use this service again
Today was my first time using Zerorez. The technician was prompt, courteous and very professional. When he arrived we inspected my furniture together. He then reconfirmed the prices I was originally quoted to clean and sanitize my sofa sleeper and oversized chair. He explained the cleaning process, how long it will…
Reggie was wonderful to work with. Asked questions and provided excellent advice and service. Will definitely use again and highly recommend.
The gentleman that cleaned our carpets, and upholstery, Remington, was very professional and did a great job. We will definitely use their services in the future.
They were great— the process was quick and everything looks so clean!
Remington was on time, professional and friendly. He did a great job on our furniture and area rug. We will have them back.
Zach was very professional and informative. We had a good time chatting with him while he made our carpets look impeccable!
The technician that was efficient and explained everything he was doing along the way. Plus he offered great suggestions on how we can clean other items in our house.
I had several services scheduled and had very good explanation and feedback on each of the services being provided. Zack was amazing!
Prompt and courteous! Great communicators through the whole process! Will definitely recommend them and use them again!
All good. Employee extremely nice respectful and answered all questions
Zach did a very thorough job of cleaning my sectional and carpets
Carpets and upholstery look fantastic and smell great. Super friendly. Explained everything that was going to happen.
Great Job cleaning our carpets and upholstery! Sid was great…very professional, thorough and polite! We’ll definitely continue to use Zerorez! 🤩
Excellent service.
The employee was friendly, professional, and did a great job!
Our tech was FANTASTIC, super friendly, punctual, polite and super friendly. Our couch is SO clean and so pleasant now, especially with 3 dogs I was not expecting such amazing results and especially at such a reasonable price point! Scheduling was quick and easy, communication was excellent through the whole thing. Highly, highly recommended!
Our technician was very prompt and professional. He explained everything before he started and everything was in a good time. Will use them again.
Zerorez is wonderful, I always use this company and refer them to family and friends often. The technician today was great!
Robert L. did a great job. He was very professional and friendly. Our ottoman and chair look brand new again!
Excellent, professional and very thorough work!
Great technician and great service!!! Thank you
Good representatives -Remington and Autin . Polite , well mannered and kind.
The employee was nice and informative. He got right to work.
They cleaned the interior auto upholstery They did a great job- talked about what would be done and how long it would take. Technician was very nice and helpful Cost was what they estimated too
3/24/23: Great service today by Eric!
The young man was on time, friendly and professional
The guys were great!
The gentlemen were polite and respectful of our property. They did a great and thorough job cleaning our large sectional.
Eric came in at the time stated and went right to work on our two couches. He did a great job cleaning them and also showing us video of the process. I have used Zerotez before and I will continue to use them based on the work they do.
The technician was very informative and so nice! He worked diligently and did a great job! I was able to book this appointment in one day! The couches smell brand new!
Great service. Friendly. Will definitely use again.
Great experience! The gentleman cleaning the carpet was awesome and thorough!
It was very easy to schedule the services for the day that worked for my schedule. They were prompt and courteous as well as very knowledgeable about their product and solutions for my concerns. Sedrick was professional and kind and a very hard worker. He spent 3 hours meticulously cleaning my carpets, rugs and…
Great job super professional!
Super simple booking process. Eric arrived on time and was very efficient. Took the amount of time that was estimated to clean our sectional. Very pleased with the results.
Showed up on time and did a great job!
They did a great job!
The two reasons I would recommend this company is because of Dustin and because of the end results. Dustin was professional, worked so hard to make our couch and carpets look nice, he thoroughly explained everything and took pride in his work. I’ve had many companies steam clean our carpets and they always look nice…
They came out fast and did a great job cleaning my carpet. I will be using them again!
Courteous call to see if they can arrive early. Professional and explained the process. Great results considering how filthy the chair and rug were. Will use again!!
Thoroughly cleaned our couch and area rug. Look good as new.
The technician was awesome. I’d recommend Cedrick and Zerorez to anyone.
Great services!
Our technician was very fast and friendly. I would absolutely use them again!
Carpet and upholstery we had cleaned looks great. I figured it would take several hours to do it all but he was in and out in less than 2 hours.
The gentleman doing the cleaning was very courteous and explained everything before he started. Wh ed n he was finished every thing looked good and he explained on the drying time although they all say it will be dryer sooner than it tskes.
Received call from tech, Jason, was close to my home, little earlier than apt window, ok. Very professional, careful around other furniture explained what would be doing, & what I should do after to speed up dry time. Sectional looks great, like new! Would highly recommend Zerorez.
I didnt know how dirty my carpets were until they started cleaning... They were courteous and professional and made sure they understood what i wanted and kept me informed the whole time. Highly recommend them.
Excellent service
Technician was clean, friendly, and professional. Carpets and upholstery look wonderful and smell clean. Excellent job. Will definitely use Zerorez again.
I was extremely happy with the service that Andrew did, he explained what he was going to do and offered me suggestions, definitely will use this company in the future!
Cedric was so friendly and personable. He is a fantastic representative for the company. Did a thorough and complete cleaning. So pleased with him. Very nice young man.
Very professional.
Zerorez did a fantastic job on my rugs and couch, very pleased, will definitely tell my friends.
We had a fantastic experience with Zerorez. The level of service that Antonio provided was second to none. He called us on his way and was very personable and professional when he arrived. He had a great demeanor the entire time so it’s easy to see that he cares about his job. Thank you Antonio and Zerorez for the…
Jason and Gregory called when they were on their way and arrived promptly. They walked through the job with me and began immediately. They were polite and professional. They were finished much quicker than I expected and it looks great. I have used Zerorez before and was not disappointed this time either.
Very responsive to calls and worked around a couple of last minutes changes we had to make 👍🏼
Great company
The tech was very friendly, professional, and went strait to work. He was able to get out several problem areas, and my carpet looks and smells great!
Eric was very professional and did a wonderful job. Very informative and friendly. 10 out of 10 would recommend!
The technician was prompt and very professional and my section looks great!
Recommend
My son got some wash out hair color all over my couch! RED hair color! I thought it was going to be there forever! 20 minutes after the very nice technician arrive it was taken care of! And no harsh chemical smell! Thank you Zerorez!
Eric was great! Super accommodating with helping move items, friendly and professional. Ask for him!
Eric was prompt and explained what he was going to do and was very nice to work with. Everything looks great.
Great job. Cleaned sofa and chair. Fast and thorough. Took about an hour.
Eric came out to clean our 5-year-old sectional sofa in dire need of attention. 45 minutes later the sectional was spotless and smelling fresh! Cleaned all the minor stains out of it, both sides of the cushions were cleaned and it was all accomplished quickly. Thank you!
Very professional and polite. Did an amazing job making our carpet look close to new! We just moved in and he was able to get our old stains and get our carpets so fresh and clean!
Tony was great and worked with us on adding a service at the last minute! We will be having him back and would totally recommend!
Eric was very thorough and pleasant. He explained the process and limitations with my 30 year old sofa and chair. He did a very nice job.. Thank you.
Jason & Eric arrived on time and were very professionals and extremely courteous. I had a business call in session when they arrived and they were most considerate of not interrupting my call allowing me to finish up while they set up. They were able to make the carpet in a bedroom that’s 17 yrs old look almost new…
Our cleaner was super professional and made sure we were happy with his service and we were!
Just got couch, loveseat, chair and ottoman cleaned. Looks so much better! The two gentlemen were polite, courteous, had an awesome sense of humor and positive attitude!! I’ll use this service the next time I’m ready for more “spring cleaning “!!
So my older dog wears a diaper and we usually have the chair protected with a sheet, but some urine accidentally leaked out on a day there wasn't a sheet on the chair. There's no visible stain, it doesn't smell, but I mentioned (because they advertise for it) that I would like it treated for pet urine bc I just…
I loved the service that Darrion and Jason gave. They both were very professional, polite. I also needed an area rug cleaned in which they would have had to take back to the building to cleaned, by their Bridgeton office relocating this week they will have to come back to pick the rug up after moving. I will recommend them to my family and friends.
Terrance was very friendly and professional. He did a great job on my couch and carpet!
The service was great. Eric did a great job very nice and respectful. Didn’t know my furniture could look brand new again. Definitely using this service again. Would absolutely would recommend.
Great service, technician was very professional and did an excellent job
I had an excellent experience today with zerorez. The gentleman who cleaned my carpets was polite and thorough. He explained what he was going to do and showed me the results to be sure I was satisfied. It was easy to have him in my home. Thanks so much.
We have been using Zerorez for about 4 years now and we are never disappointed. The technicians are always prompt, efficient, respectful, skilled and most importantly friendly!! They listen to what you need and offer help without pressure. Prices are somewhat pricey, but you get what you pay for. Today Eric did the…
I was hit with a severe asthma attack that was triggered while I was cleaning some very nice, high-quality furniture that had been in storage that we were gifted. After hearing their radio spots for decades, I made the call to ZEROREZ to help us mitigate the allergens that triggered the attack. Making the…
Great job!
Eric was great!! He was professional and did an amazing job! He called to see if he could come early which worked well for me! He was very friendly and did a great job!
Looks great, sofa looks new again
When I made my appointment the availability was so far out, I asked the representative who took my call if they had a cancellation list, he told me yes and he would add me to it. Another rep called me about a week later and was able to get me scheduled sooner and of course it didn’t have to wait as long as my…
Remington was very polite and pleasant to work with. He made sure I understood everything clearly and asked multiple times if I had any questions for him. After completion he again asked if I had questions, reviewed my invoice, and thanked me. One year later...I had carpets cleaned at a second residence and again a…
Cedric and Markus were friendly and cheerful and responsive to our needs. They called before arriving and were on time. They offered additional services, some of which we accepted, but were not pushy. They were quick and did great work, and we loved their sense of humor. Zero Rez always does good work—we strongly recommend them.
Daniel did a great job. He was courteous and efficient. I will definitely use this company again!
The Zerorez staff is always very professional and friendly. They do a great job!
The service Technician was prompt and courteous. He was upfront with all issues that might come up with the type of upholstery I have and informative of products that might help. I have every intention on using Zerorez again and again.
Courtney came out and deep cleaned our couch. He was a super friendly, professional, and charismatic guy! He deserves a raise or a least some recognition for his work! He alone makes me want to come back to Zerorez for other cleaning needs!
Very nice young man--personable and professional. He did a great job. Would definitely use this company again.
They were professional and did a thorough job. My carpet looks great.
The service was great! He was extremely friendly and professional. I’m completely amazed that he was able to remove a nail polish stain that had been there for a couple of years. Zerorez always does a great job but the service I had today was exceptional!
Our associate was very professional and courteous. Explained all needs for best results. Our carpet looks like new again. I highly recommend their services. Air ducts being cleaned in two weeks by them.
My tech, Cedric, was super nice and helpful. He really knew his stuff. Some of my pet stains came back after the initial cleaning due to all the shampoo I had in my carpet, and they came back and cleaned it again and it looks great!
Very happy with the results. Daniel did a fine job.
Cameron was professional and polite. He explained everything, protected the walls, worked hard and did a wonderful job. I will be recommending Zerorez and Cameron. Thanks, Mark Reardon, for the recommendation.
Sedrick was amazing. Friendly, professional, and great at his job. We will for sure use them again and ask for him!
First time using Zerorez and would definitely use again. Had stains on light colored sofa from years of our dog brushing against it. Technician made it look new. Easy booking, friendly technician, good value.
Sedric is the young man I always use. He does an amazing job, he is polite and very thorough. Sedric makes zeroes look great.
The service attendant was great. Did a wonderful job.
Great results
Joshua was great!
Cedric was very professional and did an exceptional job.
We have used this company for years and not only are they price competitive, they are extremely pleasant to work with and their service personnel are over the top kind and professional. Highly recommend!
Joshua was wonderful!! Very friendly and efficient. We would definitely recommend Zerorez to all of our friends and family! Thank you!!!
Daniel was very personable and professional. The rugs look so much better. He did a great job.
I have always had a great experience with ZEROREZ. Superior work.
I just can't even describe how happy I am with the service I received today! I honestly think that my tech went above and beyond for us. Thank you so much
The technician was knowledgeable and worked hard to complete the job .
Remington was great! He was thorough and removed all paint stains from the carpet and paw prints from the furniture!
I think our guy did a good job -a little concerned that there is no plastic under the furniture legs
Carpets look great. The technicians were personable and respectful. They stayed naked the entire time. Great thanks!
Our carpets look amazing! Sedrick was our technician and he was really great! He was knowledgeable, professional, personable, and efficient. He made recommendations based on our needs and stains and didn’t try to talk me into anything I didn’t need. My only regret is that I waited this long to clean them! It’s definitely worth every penny!
We have used different cleaners in the past. This company was hands down the best we have ever used. They were very polite and responsive from begging to end. The cleaning is far and away, better than anyone else we have used!!!
Super friendly and seemed quick and easy just waiting to see how clean the couches look when they are dry.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1696 | $139–$279 |
| Pet stain & odor removal | 667 | — |
| Upholstery cleaning | 235 | $139–$266 |
| Area rug cleaning | 200 | — |
| Carpet steam cleaning | 189 | $164–$298 |
| Drapes & curtain cleaning | 2 | — |
