Carpet cleaning service · Oklahoma City, OK · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%55+3.9Craft & service penalty87−1.3Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#91 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 16%
4.9★★★★★3,338 Google reviews · 24 photos
94%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
47%reviews answered by the owner
$221typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Zerorez Oklahoma City 4.9 out of 5 based on 3338 reviews, with the owner responding to 47% of them. Customers frequently praise the company for punctual scheduling, clear communication, and effective removal of stains and odors from carpets, upholstery, and tile. Recurring themes highlight professional technicians who explain processes and provide aftercare instructions. However, some low-star reviews criticize incomplete cleaning results, delayed return of off-site items, and aggressive upselling attempts.
Google rating: 4.9 out of 5 from 3,338 reviews (94% five-star).
Reviews on this page: 3,338 Google reviews (2,257 with written comments, 54 with photos).
Owner responses: the business replied to 47% of reviews.
Most recent review: October 22, 2026.
Service: Carpet Cleaning serving Oklahoma City, Oklahoma.
Data from Google, last updated October 26, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Zerorez Oklahoma CityCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez Oklahoma City: 85/100 on this factor. Category median: 96.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez Oklahoma City: 80/100 on this factor. Category median: 97.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez Oklahoma City: 87/100 on this factor. Category median: 99.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez Oklahoma City: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez Oklahoma City: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez Oklahoma City: 55/100 on this factor. Category median: 72.C
55
Bar = this company · dark tick = category median.
Star ratings
3,338 Google reviews we collected
4.9of 5
5 stars3,12494%
4 stars1053%
3 stars291%
2 stars241%
1 star562%
Praise vs complaints
Phrases our text analysis found in 2,257 written reviews
98%praise
Praise3,90598%
Complaints822%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price11734%
Reasonable20660%
Overpriced62%
Not sure134%
$221-17% vs typical carpet cleaning
Middle half of what 299 customers paid ($146–$327) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,24231%
Quality & results1,06527%
Speed & response65316%
Would recommend44611%
Communication3549%
Price & value1684%
Honesty & trust591%
What customers talk about
We read 2,257 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everything was great the young man came out was personal and excited job Friendly and explain everything.”
“I was simply explaining that that’s too expensive and the guy hung up on me… I will never use this place or recommend them.”
“My technician (Dade) was friendly, knowledgeable and did an excellent job.”
“I have had two more carpet cleanings from Zero Rez that were horrible.”
“How refreshing to find a business that is prompt to respond to an inquiry, prompt to schedule, prompt to show up, feel like you are in expert hands th…”
“I scheduled a second meeting and he showed up late.”
“I can’t stop walking in and out to smell it lol will definitely use and recommend this place over and over.”
“I will NOT recommend this company to anyone and the person who recommended me here is disappointed as well.”
“Prompt, efficient and explained all after care of the cleaning process.”
“We are now on week 6 and there has been no communication other than when i called for an update yesterday and again today.”
“Timely, good communication, followed through, reasonably priced!”
“After completing the project, the rep attempted to overcharge.”
“Very upfront with the process & what he was doing before beginning.”
“DO NOT TRUST THIS COMPANY.”
People customers mention
Sheldon24 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zerorez Oklahoma City for 7 kinds of job. Pick one to see what they paid and said.
ALocal Guide · 199 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
How refreshing to find a business that is prompt to respond to an inquiry, prompt to schedule, prompt to show up, feel like you are in expert hands throughout the cleaning. Shout out to Austin. If he doesn't own the business, he should !
Zenobia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Everything was great the young man came out was personal and excited job Friendly and explain everything. I would definitely call in back agin. I have 2 people want to get there carpet cleaning
Paid $300–350Great priceCarpet steam cleaning
VickiLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Zerorez does an fabulous job at deep cleaning leaving little residue on the carpets. My technician (Dade) was friendly, knowledgeable and did an excellent job. I couldn't be more pleased!
Paid $100–150Reasonable priceGeneral carpet cleaning+ Quality+ Value
MistyLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Timothy was very professional and personable at the same time. House smells amazingly fresh. I can’t stop walking in and out to smell it lol will definitely use and recommend this place over and over.
Paid $100–150Great priceGeneral carpet cleaning
Ellen2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Joseph was great, professional, quick and friendly!! We will ask for him when we get our carpets cleaned next!
Paid $300–350Reasonable price
Darrell8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
High quality cleaning and Keith did an exceptional job. I highly recommend them and will hire them again in the future.
Good communication and professional work. Couch and carpet and dining chairs cleaned very well. Timothy did a great job.
Response from the owner · a month ago
Michael, thank you for the fantastic five star review! We're glad Timothy provided great communication and professional service and that your couch, carpets, and dining chairs all came out looking great. We'll be sure to share your kind words with him. Thank you for choosing Zerorez OKC!
A JLocal Guide · 199 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
How refreshing to find a business that is prompt to respond to an inquiry, prompt to schedule, prompt to show up, feel like you are in expert hands throughout the cleaning. Shout out to Austin. If he doesn't own the business, he should !
Price assessment: Reasonable price
Price: $150–200
Services: General carpet cleaning
Response from the owner · a month ago
Thank you for such a fantastic review! From the first call through the final cleaning, prompt and professional service is exactly the experience we want to provide. And your comment about Austin gave us a good laugh...we'll definitely make sure he sees it! We're lucky to have him on the Zerorez OKC team. Thank you for trusting us with your home!
Meagan Schofield9 reviewsiTotal number of Google reviews Meagan has written across all businesses on Google Maps, not just this one.
Joseph was fast, friendly and professional. And very knowledgeable.
Price assessment: Great price
Price: $150–200
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · Edited a month ago
Meagan, thank you for choosing Zerorez OKC again! We're thrilled Joseph delivered the fast, friendly, knowledgeable service you deserve. Repeat customers are one of the best compliments our team can receive, and we truly appreciate the opportunity to continue earning your business. We'll be sure to share your kind words with Joseph!
Laurie HowardLocal Guide · 14 reviewsiTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
Absolutely amazing results. I have 25 year old carpet that looks great again.
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning, Pet stain & odor removal
Response from the owner · a month ago
Laurie, thank you for the incredible five star review, and for sharing the pictures! Seeing 25-year-old carpet looking that good again is pretty impressive, and we're thrilled you were so happy with the results. Thank you for trusting Zerorez OKC with your carpet and pet stain and odor cleaning. We truly appreciate the opportunity to help bring those carpets back to life!
Zenobia williams4 reviewsiTotal number of Google reviews Zenobia has written across all businesses on Google Maps, not just this one.
Everything was great the young man came out was personal and excited job Friendly and explain everything. I would definitely call in back agin. I have 2 people want to get there carpet cleaning
Price assessment: Great price
Price: $300–350
Services: Carpet steam cleaning
Response from the owner · a month ago
Zenobia, thank you for the wonderful five star review! We're so glad our technician was friendly, personable, and took the time to explain everything along the way. And hearing that you've already recommended us to two other people absolutely makes our day! Thank you for choosing Zerorez OKC, we look forward to seeing you again!
Beth Hall2 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Prompt, efficient and explained all after care of the cleaning process.
I highly recommend Zero Rez!
Response from the owner · a month ago
Beth, thank you for the five star review and recommendation! We're glad our technician was prompt and efficient and took the time to explain the proper aftercare. Great service doesn't stop when the cleaning is finished! We appreciate you choosing Zerorez OKC and look forward to serving you again.
J NLocal Guide · 19 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
This is my second time using this company, this time they cleaned our grout and tile. Fantastic job!! Highly recommend. Professional, on time, reliable, respectful.
Response from the owner · 2 months ago
Thank you for choosing Zerorez OKC again and for another five star review! We're thrilled you gave our tile and grout cleaning a try this time and were so pleased with the results. Professional, punctual, reliable, and respectful are exactly what we want every customer to experience. We truly appreciate your continued trust and your recommendation!
Erin Fisher7 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Great communication and service, worth the investment to have clean carpets again.
Services: Carpet steam cleaning
Response from the owner · 2 months ago
Erin, thank you for the fantastic five star review! We're so glad our communication and service made the experience a great one, and even happier to hear your carpets are looking clean and refreshed again. We appreciate you recognizing the value in a professional cleaning and trusting Zerorez OKC with your home. We look forward to serving you again!
Vicki McCubbinLocal Guide · 15 reviewsiTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
Zerorez does an fabulous job at deep cleaning leaving little residue on the carpets. My technician (Dade) was friendly, knowledgeable and did an excellent job. I couldn't be more pleased!
Price assessment: Reasonable price
Price: $100–150
Positive: Quality, Value
Services: General carpet cleaning
Response from the owner · 2 months ago
Hello Vicki - thank you for the amazing review! You nailed it - our zero residue process is a big differentiator and provides a noticeable difference in the results. We are so glad that you could not be more pleased and we look forward to next time!
Liz Maddox2 reviewsiTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
Timothy did a fantastic job. He was prompt, thorough, and kind. Our couch, chairs, and rug smell and look amazing. Looking forward to scheduling again.
Liz, thank you for the wonderful five star review! We're thrilled Timothy provided prompt, thorough, and kind service. It's great to hear your couch, chairs, and rug look and smell amazing! We truly appreciate your business and look forward to helping you again the next time your home needs a refresh.
