How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%9+0.6Craft & service penalty87−1.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREZerorez
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 7,159 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez for 7 kinds of job.
Zerorez for area rug cleaning
Clear ✕All 289 Google reviews tagged “Area rug cleaning” · showing 20
Dante was friendly professional and got the rugs spotless.
They were on time, the technician was very nice and communicated charges clearly, and my carpets look great.
James with Zerorez was great! He came out for a follow-up treatment, took the time to thoroughly assess everything, and identified an additional area that needed attention. He walked me through the process, explained everything clearly, and was professional and thorough. Really appreciated his attention to detail…
Zerorez worked hard to clean the tough spots and they were on time and professional.
Quick, thorough and reasonable. I’ll use your service again. Thank you
Prompt professional courteous informativeii I I did not finish my review before I was thanked and it disappeared, so I wanted to give Kwami a high five recommendation. Your company has cleaned my carpet before but NO ONE has ever done such a good job. Don't ever let him leave. The next time I need it cleaned I'll ask for him specifically!
Joe was very nice and professional and my carpet looks almost new!
Great job! Elijah was very professional, courteous, and diligent. House/carpets look and smell good. Would definitely recommend.
Gerald the the tech was excellent. Very professional, friendly and kept us informed on the process
Tae was wonderful, excellent customer service and high integrity. Thank you!
I thought the service was fantastic by Carson. He was professional and extremely helpful and courteous. The person I spoke with prior that I scheduled the cleaning with was misleading as to the price of adding an additional area rug to be cleaned which resulted in one less star. Be transparent with pricing as the…
Carson, my tech cleaner, was very professional, explained the cleaning process and pricing, to me. He was very courteous, worked very hard and left my carpets floors, and chairs very clean! I was very happy with my service!!!
Donte, your technician, was Great! He was very knowledgeable and professional. We were very pleased with his work and he provided excellent customer service.
Cleaned 3 rooms and took a 9x12 Oriental rug to be cleaned. The rooms look great! Very professional service.
Trevon was professional and courteous. He arrived on time and provided fantastic carpet cleaning services. My carpets smell fantastic!
Great service.
Our specialist ( Xander) did a great job. We began with a walkthrough and discussed the areas that needed attention. I have two big dogs and they tend to get excited and occasionally wreaked havoc on my carpet. Xander gave me recommendations regarding treatments and used several tools to show up the state of the…
The techician was very nice ⁰impressed with him his will use your service again we would recommend Kwame again
Gerald did a wonderful job cleaning my catpet. He was friendly and very professional.
Carson was professional, friendly, on time and did a great job.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1315 | $146–$303 |
| Carpet steam cleaning | 1264 | $153–$315 |
| Pet stain & odor removal | 599 | $144–$260 |
| Upholstery cleaning | 319 | $170–$340 |
| Area rug cleaning | 287 | $158–$434 |
| Mattress cleaning | 7 | — |
| Drapes & curtain cleaning | 6 | — |
