Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise Zerorez technicians for their punctuality, professional demeanor, and clear communication regarding pricing and cleaning processes. Many reviews highlight the effectiveness of stain removal and the careful handling of furniture and walls during the service. However, some lower-rated experiences cite issues with unexpected upcharges, missed arrival windows, and stains that reappear after the carpet dries.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
7,161 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
Price verdicts customers left with their Google review
Middle half of what 1214 customers paid ($153–$347) · gold mark = category median.
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Zerorez professional, Carson, did an excellent job.”
“He was Very unprofessional I thought caret places were to clean stain / carpet /etc this place is zero like the name .”
“He came out for a follow-up treatment, took the time to thoroughly assess everything, and identified an additional area that needed attention.”
“All the stains remained after cleaning and the cushions were streaky, it looks terrible.”
“They were on time, the technician was very nice and communicated charges clearly, and my carpets look great.”
“I mean I can understand delays to an extent but telling me he’s on his way when he’s not is crazy.”
“Highly recommend Zerorez, and a big thanks to James!”
“Unfortunately, I cannot recommend their services based on my experience.”
“Adam explained the cleaners used and the various steps in the cleaning process, before even beginning.”
“Great work great price love the carpet cleaning service”
“I was lied to, ripped off and they didn’t do what they said they would do.”
“Tae was wonderful, excellent customer service and high integrity.”
“Technician was a nice guy this is just misleading to the public.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Zerorez for 7 kinds of job. Pick one to see what they paid and said.
ZeroRez was phenomenal! William was extremely professional and kind. My carpets looks move in ready! I will definitely use them again!
I had 1 room, hallway, and a flight of stairs cleaned. The Zerorez professional, Carson, did an excellent job. He was very pleasant and professional. He took great care when bringing hoses in and out to ensure that furniture wasn't damaged. He used corner guards to ensure walls that they were not damaged. All stains…
This was the BEST job ever. Adam did a superb job cleaning the whole house. I would give him a 10 out of 10 and request him from now on.
James was amazing! He was professional, well prepared, and VERY KIND! The carpets look amazing.
Adam explained the cleaners used and the various steps in the cleaning process, before even beginning. He did an exceptionally great job! The carpets look like new! Lorraine
They were on time, the technician was very nice and communicated charges clearly, and my carpets look great.
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1315 | $146–$303 |
| Carpet steam cleaning | 1264 | $153–$315 |
| Pet stain & odor removal | 599 | $144–$260 |
| Upholstery cleaning | 319 | $170–$340 |
| Area rug cleaning | 287 | $158–$434 |
| Mattress cleaning | 7 | — |
| Drapes & curtain cleaning | 6 | — |
4.9 ★★★★★ 7,159 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Xavier was AMAZING !! Very professional
Thank you, Lashawn! We're so glad to hear that you had a great experience with Xavier. We appreciate your kind words!
ZeroRez was phenomenal! William was extremely professional and kind. My carpets looks move in ready! I will definitely use them again!
Thank you, Katherine! We're so glad to hear that you had a great experience with William and that your carpets look amazing. We look forward to serving you again!
I had 1 room, hallway, and a flight of stairs cleaned. The Zerorez professional, Carson, did an excellent job. He was very pleasant and professional. He took great care when bringing hoses in and out to ensure that furniture wasn't damaged. He used corner guards to ensure walls that they were not damaged. All stains that I pointed out were cleaned and no longer visible.
Thank you, Wendell! We're glad to hear that Carson provided excellent service and took such great care with your space. Your satisfaction means a lot to us!
Dante was friendly professional and got the rugs spotless.
Thank you, T! We're glad to hear that Dante provided friendly and professional service, and that your rugs are spotless. We appreciate your feedback!
This was the BEST job ever. Adam did a superb job cleaning the whole house. I would give him a 10 out of 10 and request him from now on.
James was amazing! He was professional, well prepared, and VERY KIND! The carpets look amazing.
Thank you, Deborah! We're so glad to hear that James made a positive impression and that you're happy with the carpets. We appreciate your feedback!
Kwame provided phenomenal customer service
Thank you, Elijah, for your kind words! We're glad to hear that Kwame made a positive impression with his service. Your feedback means a lot to us!
Adam explained the cleaners used and the various steps in the cleaning process, before even beginning. He did an exceptionally great job! The carpets look like new! Lorraine
Thank you, Lorraine! We're so glad to hear that Adam provided such a thorough explanation and did an exceptional job with your carpets. Your satisfaction is our priority!
They were on time, the technician was very nice and communicated charges clearly, and my carpets look great.
Thank you, Janet! We're glad to hear that you had a positive experience with our technician and that your carpets look great. We appreciate your feedback!
Great communication and Carson was friendly, efficient and careful.
Thank you, Mike! We appreciate your kind words about Carson's friendly and efficient service. Your feedback means a lot to us!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
