How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%9+0.6Craft & service penalty87−1.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREZerorez
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 7,159 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez for 7 kinds of job.
Zerorez for carpet steam cleaning
Clear ✕All 1,274 Google reviews tagged “Carpet steam cleaning” · showing 20
Kwame provided phenomenal customer service
Service tech did a great job cleaning my carpet. But the pet stains quickly reappeared when the carpet dried. It looks so clean when it’s damp, and all the stains look like they are gone, but they really aren’t.
It was time to restore our carpets after a very hot, dusty, dirty summer. My office area, and the stairwell, and our four kitchen chairs are now immaculately clean, protected and restored. Deeply appreciative of the thorough service provided today, the advance call and the detailed follow-up.
I am truly pleased with the results of the cleaning. The technician was very knowledgeable and professional. I look forward for future services from zerorez.
Gerald did an outstanding job cleaning our carpet. Friendly and professional!
William got it looking good again. Polite and professional. This was my fourth time using Zerorez and it won’t be the last! Here are before and after shots.
I had my carpets cleaned today. They look amazing, almost brand new! Gerald was professional, courteous, and knowledgeable. He did a phenomenal job. I highly recommend him and Zerorez for any of your carpet needs.
Job well done very timely carpet looks and smells great.
Great professional carpet cleaner. He did a great job. Thank you!!!
Siddeeq did a wonderful job on my carpet. Looks wonderful, and smells fantastic. He was polite, informative, on time and professional.
Tech did good basic carpet cleaning but immediately started with up charges like stain resistant spray at a quote of $90.00 extra dollars, there was dust stains left around the edges of carpet upcharge of $2.00 per square foot which equated to another$100.00. The prices for these up charges are not on the website. It list services but not prices
Great service transparent pricing. Technician was on time and polite.
Did a fantastic job!
For someone moving out I don’t recommend them. They gave me a window for arrival and showed up OUTSIDE of that window. While I was waiting for the cleaner to show up (and since it was getting close to the end of the window I had been given) I contacted customer service and the man told me not to worry, my cleaner…
Did an awesome job!
Excellent service
I had James as my servicer. He was on time, very knowledgeable, was careful and mindful of my home. I would use him again!
Cario was awesome, friendly, and very concerned about doing a great job. Asked us several times if we were happy.
Carson did AMAZING. I haven’t had a carpet cleaning this good before.
Looks great! On time and dependable.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1315 | $146–$303 |
| Carpet steam cleaning | 1264 | $153–$315 |
| Pet stain & odor removal | 599 | $144–$260 |
| Upholstery cleaning | 319 | $170–$340 |
| Area rug cleaning | 287 | $158–$434 |
| Mattress cleaning | 7 | — |
| Drapes & curtain cleaning | 6 | — |
