How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%9+0.6Craft & service penalty87−1.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREZerorez
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 7,159 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez for 7 kinds of job.
Zerorez for carpet steam cleaning
Clear ✕All 1,274 Google reviews tagged “Carpet steam cleaning” · showing 120
Kwame provided phenomenal customer service
Service tech did a great job cleaning my carpet. But the pet stains quickly reappeared when the carpet dried. It looks so clean when it’s damp, and all the stains look like they are gone, but they really aren’t.
It was time to restore our carpets after a very hot, dusty, dirty summer. My office area, and the stairwell, and our four kitchen chairs are now immaculately clean, protected and restored. Deeply appreciative of the thorough service provided today, the advance call and the detailed follow-up.
I am truly pleased with the results of the cleaning. The technician was very knowledgeable and professional. I look forward for future services from zerorez.
Gerald did an outstanding job cleaning our carpet. Friendly and professional!
William got it looking good again. Polite and professional. This was my fourth time using Zerorez and it won’t be the last! Here are before and after shots.
I had my carpets cleaned today. They look amazing, almost brand new! Gerald was professional, courteous, and knowledgeable. He did a phenomenal job. I highly recommend him and Zerorez for any of your carpet needs.
Job well done very timely carpet looks and smells great.
Great professional carpet cleaner. He did a great job. Thank you!!!
Siddeeq did a wonderful job on my carpet. Looks wonderful, and smells fantastic. He was polite, informative, on time and professional.
Tech did good basic carpet cleaning but immediately started with up charges like stain resistant spray at a quote of $90.00 extra dollars, there was dust stains left around the edges of carpet upcharge of $2.00 per square foot which equated to another$100.00. The prices for these up charges are not on the website. It list services but not prices
Great service transparent pricing. Technician was on time and polite.
Did a fantastic job!
For someone moving out I don’t recommend them. They gave me a window for arrival and showed up OUTSIDE of that window. While I was waiting for the cleaner to show up (and since it was getting close to the end of the window I had been given) I contacted customer service and the man told me not to worry, my cleaner…
Did an awesome job!
Excellent service
I had James as my servicer. He was on time, very knowledgeable, was careful and mindful of my home. I would use him again!
Cario was awesome, friendly, and very concerned about doing a great job. Asked us several times if we were happy.
Carson did AMAZING. I haven’t had a carpet cleaning this good before.
Looks great! On time and dependable.
Just had Zerorez come back after a very good experience last year. We only had the carpet we use the most cleaned this time instead of the whole house. Once again, they did a great job, show up on time and are very efficient. Doesn’t take a long time to clean but the drying time is 6-8 hours which is shorter than…
My carpets look so much better and Ali was very knowledgeable and professional!
first thank you for cleaning our Carpet fantastic Job! give him a Raise!!! Ron & laurie fillion
Joseph did an amazing job. He walked me through everything. I am well pleased and will be calling on Zerorez again!
Very pleased with service provided.
Great service, place looks great, came right on time
Wonderful folks! They did a great job and were able to get spots out that have been there for quite some time. James was great and very knowledgeable and helpful.
Technician arrived on time, was very pleasant and did a great job. Very good experience.
Great work great price love the carpet cleaning service
Joe was early which was appreciated and he was very good. He was very careful and reviewed the cleaning instructions on the furniture and determined he couldn’t do it as it would have ruined my furniture. He was honest, did a great job on the rug and the carpet cleaning in my bedroom. Excellent job
On consistency, great attitude timely manor
Carson did an amazing job cleaning my carpet. They look like new!
Awesome service. Gerald was awesome! He was polite and very knowledgeable of his product. I have 3 more rooms to finish. I will request for him.
I had carpets cleaned in 5 rooms in my house plus an area rug and a special application of a carpet preserver in my basement rooms. The tech was efficient, answered all questions and completed the work in a couple of hours—quicker than expected. Carpets look refreshed. Pleased with the work.
Great job and he paid very close to small details
Today we had an awesome experience with Gerald… He cleaned our carpet, a couch, a chair, and also some area rugs!!! “G” was very knowledgeable, he worked very hard, and he was kind and respectable!! Everything looks amazing… I will definitely request him for our next service. Thank you‼️
Outstanding service. Very professional, worked efficiently and great results.
So very helpful and a great job!!!
Joe came out and cleaned a rug and tile in the bathroom. He did a fantastic job and had a great attitude the entire time. He went above and beyond to help and kept us informed every step of the way. If he is representative of this company... you've got a repeat customer. Thank you!
Adam was very professional Super nice and knowledgeable I would recommend him to anyone
Carpets are clean!
My carpet was horrible! But the zerorez technician made it look almost like new!!
My cleaner (sorry I forgot his name) was personable and knowledge and did a fantastic job. Even got me a better rate than my estimate!
AWESOME WORK
I highly recommend Onesimus to clean your carpets. He’s very knowledgeable, took the time to go over all my problem areas. He was on time, came in did what was asked of him and out in a reasonable amount of time! I felt safe with him in my home ! Best part, my carpet looks brand new!
Ali did a great job. I appreciate that he did his due diligence and didn't seem to try and rush the job, but do it correctly. Also Ali is personable and easy to talk to. Good job guys.
Great job cleaning😊
Great service!
I got carpet cleaning and pricing was great but I’m a bit frustrated. First, they asked if I wanted an earlier slot which I declined because I would be at work, but then they came over an hour early anyway. I had to rate my cleaner and give a tip so he could leave my house even though I didn’t know the results.…
James was great! He did a great job and very friendly and honest! I would recommend Zerorez!
Cario did an amazing job. He was professional and timely with services rendered. My home smells so fresh and clean. Thanks
The Service Technician Dante was very friendly and walk thru each room providing his review. He shared with me that he would dispatch his office of the details to ensure I got the appropriate billing. The Technician did a great job in cleaning the carpet and cleaned after the job.
Just had ZeroRez to come out to a new property to clean all the carpets in the bedrooms, bonus room and stairways. Our guy, I think his name was Phil, was fantastic. Professional and took great care to get a fantastic result...highly recommend.
Very satisfied! The technician was great in explaining what he would be doing. Carpets look great!
We’ve never had it cleaned before. The difference is stunning. Zander was focused and did a splendid job.
The service Guy was polite and respectful! He came early and we were happy 😊
I’m very happy with the service and results. Arrived earlier than expected - which was great. Joe, the technician, was very friendly and professional. Explained the process in advance. The bedroom carpet looks almost new amd Joe did a great job in removing a recent water stain. Would definitely recommend the company.
Taz from Zerorez came out and did an amazing job at my townhouse I’m trying to get ready to rent out. You can’t even see any of the previous spots on the floor from prior tenants. I ended up paying more than I imagined but I think it was well worth the value getting the entire house done in the process instead of…
Great service with quick scheduling
Scheduling was super easy. Gerald showed up on time knocked it out upstairs, the stairs and the whole first floor like it was nothing. House smells great and money well spent.
Nothing special to say I've been using zerorez for a couple of years now and they always give us great service the technician was very curtious and even text me to see if it was ok to arrive a little early excellent job!
Great service for a great price!
Service technician was very good
I was charged a $35 dollars for a set up and wasn’t informed about this until today.call the office in Raleigh NC no she said I ask tech to remove it and had no idea how to.poor customer care.not using their services Dina
Absolutely wonderful experience with Taz. I will recommend him to friends and will have him back to do more of my home.
The carpet looks great
The technician was very nice and professional. No Hassel and did exactly what I wanted.
The experience that I had was great
The technician explained everything and was very informative. My carpet looks great!
Zander was very professional and did a great job
Great work and professional job!
He was awesome and professional. I will use Zerorez again because of the the work he did, as well as, his attitude! Thanks for sending him.
The carpet cleaner worked efficiently, and left my carpets looking clean and refreshed.
Have used Zerorez for a couple of years now. Service is great and a good value!
Professional arrived before scheduled time promised! He took time to address any questions or concerns. He was efficient and left my carpets clean! I have been using this company for over ten years now. I have allergies and I don’t have to worry about harsh chemicals of residue left behind in my carpet.
The cleaners were very polite and did a excellent job
Gerald was very knowledgeable and cleaned our carpets very well!! I definitely recommend him and zerorez
Our zerorez tech has been kind and professional helping us problem solve after a sick dog was hard on our carpets. Can't believe the difference it made.
I have had Zerorez come and clean my carpets for more than 15 years now, and I wouldn't think of having another company come. They have always done a fantastic job, and were able to treat and clean all of my upstairs (4 bedrooms, 2 hallways, 1 large landing, stairs and a bonus room) much quicker than I was…
Dante was thorough and did a fantastic job on our carpets - thank you!
Cario was extremely professional and kind. My carpets were cleaned well and fast! He was on time… early actually and he did an amazing job!
Our technician called ahead. Introduced himself & arrived earlier than expected. He was friendly and respectful. Worked diligently in our spaces we wanted cleaned.
Deonte did an amazing job. Very professional and informative. I will be requesting him again ...
Excellent service all around! Very easy to schedule, and excellent communication with quick and thorough answers by text. Very good communication regarding scheduling, reminders, questions answered all the way to day of service. Customer service was excellent! Russell cleaned my carpet and furniture today. He was…
Xander was early, courteous, personable, professional and an expert at what he does! He listened well, gave great suggestions, and did an awesome job on my carpets! I will definitely request Xander in the future! Job well done!!
Another top-notch carpet cleaning from Zerorez. They never disappoint. Always successful in removing some pretty bad set in stains. I’ve been a Zerorez customer for at least 12 or 13 years now, and I wouldn’t even consider using anyone else. I’ve also recommended them to several real estate clients who have been…
Excellent service by knowledgeable staff.
Quality service, great explanations, very punctual, friendly rep.
Complete the satisfied
The tech was courtis and gave me feedback about cleaning my carpet. He worked hard to get the tough spots cleaning. Overall, I would recommend them.
Great experience. The technician was polite and knowledgeable about his services.
Technician was friendly. Carpet looks better
Cleaner was professional and did an amazing job. Very pleased with the results. Looks like new carpet.
I am so pleased with William and Phil. They were professional and congenial. They cleaned the grout in 2 bathrooms and laundry room. Those floors are 18 years old and now look like new! Before and after photos included. They also steam cleaned and deodorized my master bedroom. Turned out great. I highly recommend Zerorez !
Excellent service and I am very pleased with service and price
Great service and great customer communication !
Gerald was professional, friendly, and did a heck of a great job! Zerorez is lucky to have him!
Stephen very professional. Attention to detail made me aware of hardwood floor cleaning option. Completed task in timely manner. Great job. Satisfied customer
Very professional, did a great job, carpet stains were treated and removed. Will certainly recommend.
Great job!!!
Great service!
Amazing work and customer service! Highly recommend!
The technicians worked quickly and professionally taking pride in doing their job effectively with a high level of detail.
Two kind gentlemen, very professional
I had an outstanding experience with Zerorez! From scheduling the appointment to the completion of the service, everything was professional, efficient, and hassle-free. The technicians arrived on time, were courteous and knowledgeable, and took the time to explain the cleaning process. The difference was remarkable,…
Siddeeq and Joe did a fabulous job. They arrived when they said they would and were very courteous. They explained how they would do the cleaning and how long it should take to dry. Because we had everything off the floors we wanted cleaned they were able to finish quickly and efficiently. We will definitely use Zerorez again.
Great experience! The representatives were very professional, courteous, professional and the carpets look and feel clean!
Excellent, professional service.
We keep coming back to use Zerorez. Booking is so easy online and payment is transparent so there's never been an issue with surprise costs. It is also easy to get hold of someone in person should cahnges be made. We've also been highly impressed by the professional technicians sent out. This previous time,…
Zeroez is amazing. Absolutely recommend So clean
Jordan gets high praise for being so thorough and explaining everything checking and double checking on what I needed and wanted. My rugs are so clean. And my pillows are much better. I will refer her to others.
On time good customer service carpet looks great thanks again guy's
On time. Polite, friendly technician. Worked quickly and effectively. I’ve always liked ZeroRez and have used them since moving to Raleigh 10 years ago. They’re trustworthy, professional, and easy to work with. And they restore my old, stained carpet (probably close to 25 years old) that has tried to withstand the…
Had my carpet cleaned and sent in 2 rugs to be cleaned. The rugs took about a month to get returned. Everyone was very polite on the phone and in person.
Efficient, thorough, professional and took extra time and attention to remove a stubborn stain.
The technician today March 4 2023 was Excellent. He was extremely courteous and professional
Cairo was awesome, fast and thurough
Thank you i called today they came today.
I am very pleased with the cleanliness of my carpets and chairs! It also makes my home smell amazing. The technicians were friendly, thorough, and very efficient. I highly recommend this company.
Great experience overall! Very informative and kind. Really please with the service, and final results!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1315 | $146–$303 |
| Carpet steam cleaning | 1264 | $153–$315 |
| Pet stain & odor removal | 599 | $144–$260 |
| Upholstery cleaning | 319 | $170–$340 |
| Area rug cleaning | 287 | $158–$434 |
| Mattress cleaning | 7 | — |
| Drapes & curtain cleaning | 6 | — |
