How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%9+0.6Craft & service penalty87−1.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREZerorez
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 7,159 Google reviews
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Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez for 7 kinds of job.
Zerorez for general carpet cleaning
Clear ✕All 1,317 Google reviews tagged “General carpet cleaning” · showing 400
Very knowledgeable about cleaning. Pet stains that I thought were gone are now really GONE! Customer service was excellent. Explained what he was doing and answered all my questions. My carpet looks new. Thank you zerorez! Carpet is 20 years old who would know? Been using zerorez since I purchased my home.
Gerald did an outstanding job cleaning our carpet. Friendly and professional!
My granddaughter’s godmother, Melissa Wade of the Light got me started using this company to clean my carpet and my mattress. I took advantage of the three room And hallway Special that's going on now.They are staffed with the most Polite, courteous punctual and thorough personnel! The technician that I had today…
The carpet has never looked so good! Very nice man cleaned. Friendly,polite!! Top notch!!! I've used this company before and I'll use them again!!! I feel so much cleaner in our home
Highly recommend Zerorez. They always do a great job.
They did a great job on my carpets for my move out clean, especially under my couch where my cats liked to lay! The guy who did the cleaning was very friendly and accommodating as well since I was cleaning the apartment while he was there.
Quick and easy experience!
Tech was professional and did the job quickly (2 rooms) and carpet looks great.
Excellent service!!
Great service, place looks great, came right on time
Xander was professional, courteous and did a phenomenal job. Would recommend them in a heartbeat and will use them again.
Great service! Scheduled an appointment quickly and at a reasonable price! Got the whole second story of my house cleaned. Would highly recommend! Quamé did a great job and was super friendly!
Staff were friendly and on time. Great results.
Donte was helpful and pleasant to have here. Well done!
Great customer service. Dante went through and described the process and cost prior to beginning. Asked my wife if she wanted to walk through the rooms he cleaned prior to moving on to the next.
Everything about the process was easy - from booking online to paying electronically. Phil was amazing; he’s welcoming our home anytime! And, the carpet looks amazing!!
Ali did a great job. I appreciate that he did his due diligence and didn't seem to try and rush the job, but do it correctly. Also Ali is personable and easy to talk to. Good job guys.
Gerald was amazing! Listened to my concerns, got a lot of the tough stains out, and all of the odor is gone! Will definitely be booking again!
I highly recommend Zerorez for your carpet cleaning needs. I’m very pleased with the level of service the tech provided as well as the carpet cleaning itself. My carpets have never been cleaner!
Swivel job done by Mr. Gerald C. Jones, Jr. He was very much the professional; thorough and he didn't take all day.
Phil was awesome and did a great job of getting out every carpet stain I showed him in the 3 rooms we had cleaned. He was very thorough and left every room better than he found it. Our carpet looks brand new again!
Excellent service! Very happy with the results, even in high traffic areas, and will definitely use them again!
Adam was awesome! Knowledgable and kind.
The tech, Joe was very professional and knowledgeable. The rooms looked amazing, and didn’t take all evening to dry. Thank you Zerorez for excellent service! ⭐️
Dante was amazing and very helpful with all my questions, did a quick and excellent job, totally recommend them
Great service with quick scheduling
Always satisfied with the work.
Onesimus did an excellent job explaining the steps clearly and cleaning our carpets. He made sure we were satisfied with the results before leaving. He was on time and gave us a call 20mins before arrival. Great work overall.
I had them clean my carpets and had my air ducts serviced in 2024 and this is a late post due to issues I had with their air ducting cleaning at the time of service that were never addressed and just now am finding further issues as a result of the air duct service. There were no issues with their carpet cleaning…
He was awesome and professional. I will use Zerorez again because of the the work he did, as well as, his attitude! Thanks for sending him.
Great work as always! Thanks Carson!
Great experience! Happy to have clean carpet! Thank you!
Excellent service all around! Very easy to schedule, and excellent communication with quick and thorough answers by text. Very good communication regarding scheduling, reminders, questions answered all the way to day of service. Customer service was excellent! Russell cleaned my carpet and furniture today. He was…
James is a proficient hard working professional. He educates you about the process and ensures you have great looking carpet when he’s done. #likenew
Quality service, great explanations, very punctual, friendly rep.
The carpets look great and bad stain no longer visible!
Great customer service and great work
Great customer service and they do great work
Our best experience yet! Our service tech, Adam, took his time and did a thorough job on our floors. Very pleased.
On time good customer service carpet looks great thanks again guy's
On time. Polite, friendly technician. Worked quickly and effectively. I’ve always liked ZeroRez and have used them since moving to Raleigh 10 years ago. They’re trustworthy, professional, and easy to work with. And they restore my old, stained carpet (probably close to 25 years old) that has tried to withstand the…
Gerald was excellent. He handled everything perfectly while I was on a work meeting. Very professional and friendly. Thank you!
I have 2 cats. One had sprayed a little on my couch and the other urinated on my couch and recliner before I realized she had a urinary tract infection. Furthermore, I had 2 shoulder replacements in the past 2 years, causing me to spend much time on my couch and spilling food on the floor. Everything needed a…
Very professional and friendly 👏
Great job!
Gerald was excellent at providing customer service and carpet cleaning. He completed the job in a timely manner.
I recently had ZeroRes clean my carpets, and I couldn’t be more pleased with the results. As an owner of multiple pets, I had several areas where accidents had left stains and odors that I was concerned might never come out. Kwame from ZeroRes was extremely thorough and took the time to clean those areas…
Very reasonable pricing. Cost a little bit more due to a bunch of pet stains but they easily removed and sanitized. Team on time and very courteous. Thanks
Excellent service, arrived as scheduled, no surprises!
The gentlemen who cleaned our office was very knowledgeable and very nice. We will use your services again.
The 2 guys that came to clean my carpet did an excellent job. I would recommend everyone to use ZEROREZ!!!!
The technicians were very professional, informative, personable and thorough. They informed me of the cleaning process, pricing and set by step what they were going to do. I will be calling Zerorez again for air / dryer vent cleanings and two other rooms that need to be cleaned.
Gerald exceeded my expectations! He was prompt, polite and neat. At the outset, he was straight-forward with regard to the expected outcomes of cleaning several old, well worn traffic areas. I appreciate Gerald’s honesty, professionalism and attention to details.
Our carpets look so nice now. Gerald our technician did an excellent job as well as being friendly and took extra time on the tough spots. I'm impressed that Zerorez doesn't use chemicals to clean with. Would totally recommend!
Gerald, a nice and polite young man explained what he would be doing. I took some extra time on spots and did an excellent job. I would definitely ask for him back.
Did this as a mother's day gift for my mom and she was very impressed with James's work. She made sure to tell me to give him a 5 star review. Will definitely be using Zerorez again in the future.
This is an excellent review for Terrell and Shane, who arrived on time, called me as they were on their way, came in, assessed,talked with me and adjusted pricing to reflect what I could do today,and got to work! They were very nice and persoonable gentlemen, AND they knew their work which was done in an efficient…
Extremely knowledgeable about the process and made excellent recommendations for our particular carpet
Adam was professional, courteous, efficient and detail oriented while very thoroughly cleaning our carpets.
I give 5 stars for all aspects of this process. From scheduling through the finished cleaning, we are 100% pleased. Excellent job! The technician was kind, enthusiastic and very thorough!
2nd time using Zerorez, 2 different cities. Great communication, showed up on time, carpets much more presentable. Preparing for big life changes and zerorez helped me get my house ready. Thanks.
The service guy did a great job amd was patient with all the questions answered.
Great service. Technician arrived on time, was very professional and efficient.
Technician was nice and explained that the darkness was wear and tear not dirt. It looks ok.
Repeat customer of Zerorez. Super easy scheduling. Arrived promptly. Took great care of my home and left me with clean carpets.
Great service! Thank you
Arrived on time and did a fantastic job!
I’m happy with the service that was provided. Zander was professional, on time, explained the process completely, and worked in a timely manner.
1st time using Zerorez services, the tech Sadiq (hope I spelled name correctly) was knowledgeable, courteous and provided helpful information to keep our carpets intact. It's the next day and pleased with the outcome of the cleaning. We enjoyed interacting with him and will use your company again when it’s time to get air ducts cleaned! Thanks again!
Guya showed up on tome and did a great job as they always do. Thanks !!!!
They did a great job cleaning our church building. There were a lot of food stains that they were able to remove. I liked that the carpet wasn’t very wet when they finished and it smelled great too. The person who cleaned the carpet was very efficient, thorough and professional.
Fradique was on-time, professional, very pleasant and did an outstanding job. We will be return customers! Update 4/8/2026 We used ZeroRez again and couldn’t be happier. The carpet was really dirty and it came clean with the hard work of Siddeeq! We will continue to tell family and friends to use them and we will as well!
Gerald was awesome. Very thorough and thoughtful! Eric
Xander was wonderful! He was professional and the job was done in a timely manner. We would definitely hire him again! Our carpets smell amazing.
Another excellent cleaning. Everything looks so much better. Professional technician - friendly - and he explained everything he was going to do. I only use Zerorez - and can recommend them to anyone.
Carpet looked great!!
Qwame was fantastic! The communication was very clear and the service was incredibly efficient/fast. We will definitely be repeat customers!
Great professional experience! I appreciate the timeliness and ease of the process and cleaning!
Service was good. Tech was ok. Hidden fees and the way to process payment was a bit sketch. Overall, not horrible but improvements can definitely be made.
O was very professional and prompt. He listened to my concerns and tailored his cleaning according to my needs. He even left the upstairs windows open and fans running so the carpets could dry. Thanks O!
My experience with Zerorez deserves a 5 star rating. They were able to schedule someone to come out for next day service, the service tech (Saddeeq) was punctual, and the price was more than reasonable. When Siddeeq, arrived, he did a great job going over the services that would be needed. He did an amazing job.…
Malik did an impressive job on the 3 rooms of my home. He was professional and thorough. Started at 3:30 and he was pulling off at 4:30 pm. The freshness is amazing and the cleanliness is evident. Thank you
Service technician was extremely professional and did a great job. Strongly recommend using them.
Joe was great
Xander (didn’t catch the spelling so sorry if this is wrong!) did a really great job cleaning our carpets today. He was a great communicator, very fast, and super kind! They gave me a great deal and I would recommend this company to anyone
Great service and ease of scheduling. Alex did a great job explaining the process and a wonderful job!
Wow! I love carpet in certain rooms, but you have to keep them clean. I think we do a pretty good job vacuuming and spot cleaning. I had James come out from Zerorez and I was amazed at how much fresher the house seemed and the carpets looked amazing. He did my whole house in just over an hour! I will have them come back.
Zerorez is always quick to respond, have very friendly service, and we've used them for years. They are very reliable
Very fast and efficient work.
Our technician Adam was early, efficient and professional. Very impressed with the job done especially areas that needed extra attention. Carpets look and smell great. Would recommend to family and friends. Adam had some afternoon cancellations and made a generous offer to add a few extra rooms which we do. Really, really great service!
The two technicians were very professional and explained exactly what they would do and went over the price. They did a fantastic job! I would highly recommend Zerorez!
D. Brewer and the other young man were both polite and they knew exactly what needed to be done. They both deserve 💯.
Timely, quick, and professional.
Great with explaining treatment process and maintenance of carpet. He was also polite, professional and friendly
This was as good as my last cleaning: the techs communicated well, were thorough, and my carpets look great!
Both guys were very professional and informative. Explained the cleaning process step by step. They were very attentive to walls and corners to ensure nothing hit. On time and super nice. Every business should have their level of excellence in customer service. 10/10
Adam did a great job! He was fast and explained everything before and after the procedure, Thanks.
Everyone that came today did a very thorough job and everything came out amazing!
I am so impressed with this company. Ian was my technician and he was great. I will definitely be using them again.
Siddeeq did a great job on our carpets. He was very knowledgeable of the process and helped bring a fresh start to our carpets.
Excellent service! Very satisfied!
Tazhaune Was AMAZING! On a scale of 1-10, we give him an 11! Not only did he clean our carpets beautifully with results beyond our expectations, he is also delightful to work with. Fantastic experience all around! Thank you!
Technicians were prompt, polite and efficient.
Excellent service. Jo is professional, on time, calm and explained what he will do, what to expect and the result of the service.
Great friendly server from my tech. Carpets look and smell great. Thank you!
Zerorez was able to come out quickly. Ian, the technician was great and explained the process. Numerous old pet stains were removed and 20 year old carpet looks brand new.
He did a great job of getting up the coffee stains as I accidentally dropped a cup on the carpet. Was very polite and professional.
My first time ordering carpet cleaning. I liked the results. Services were excellent.
I needed to have my carpets cleaned before moving out of my apartment, and found Zerorez online. Not only could they get to me with less than ideal notice, they also did an amazing job for the price!! The technician was amazing and was very efficient, he explained to me the process for the pet floor care and got right to work!
Tazhaune provided excellent service in every way. Professional, friendly and knowledgeable.
First time getting my 3yr old carpets professionally cleaned and all spots and signs of wear are gone or noticeably lighter. 3br for $119! I would recommend Zerorez! Thank you Shane! (Before & after pics of major stain)
ZeroRez does a great job. They are great about reminding you of the upcoming appointment, Adam called on his way. He was on time extremely professional and my carpets look brand new.
Malik cleaned our carpet for us today and WOW! He was very professional and thorough. We are beyond pleased! Thanks so much!
Very friendly. Explained everything that was found and made great recommendations! I was very happy with the work!!
Ray and his team are always exceptional when it comes to customer service and efficiency. They always save the day whether it’s removing odors or making older floors look brand new. Thank you guys for everything you do!
Really good experience today with Zerorez! Technician was professional, efficient, with a great attitude! I highly recommend them! *Zerorez, maybe think about servicing the Spring Lake/ Fayetteville area. Joining the Greater Fayetteville Chamber, would be so beneficial to your company! Thank you for a fabulous service!
The service was great today, we are a repeat customer. Our technician was pleasant and we had a good experience. Will use again.
We had our carpets done today and have used ZeroRez a few times now. We have never been disappointed and once again everything turned out great, and the technician was on time, very friendly and helpful. We will be back again! Thank you!
Personable young man. Did a great job.
The worker was on time, friendly, answered my questions. The area cleaned looks really good.
The worker we had was very polite and very considerate and I would like to use him when I get my carpet cleaned again
Great results with carpets!
Well, I need management to call me. I was lied to, ripped off and they didn’t do what they said they would do. Had silk and wool rug cleaned supposedly. Same stains on it when they brought it back.. Half way cleaned my couch and the rest of my carpet. I want a refund. When I call I get the run around and no answers. Never again. $1500 wasted.
The service was great! Tevon was a professional and was done with my house in a timely manner. I would use them again and again as my carpet has never been so fresh.
Excellent experience and interaction with Kwame. Fast, efficient & friendly. Well done & reasonably priced.
Great service. Technician was really detail oriented and cleaned all our carpets well!!
Gerald did an amazing job! can't thank zerorez enough!
First, the job we hired you for, cleaning years worth of stains and per messes from our 30 year old carpets, was done impeccably with great communication throughout and beautiful carpets upon completion. Second, our carpet professional, Onesimus, was an unanticipated huge bonus. His clarity, calmness and kindness…
Excellent service. On time and great work. Very respectful
Lee was prompt, efficient and very friendly. I had my upstairs carpet and stairs cleaned and Lee did a great job!
We are very pleased with Zerorez! Our carpets look brand new! Alex did a terrific job explaining the process and being extra thorough to get some tough stains out. I highly recommend using Zerorez.
I was not as satisfied with this cleaning compared to my previous experience. Last time, my home smelled fresh and felt thoroughly cleaned, and the technician spent ample time on each area. This time, the technician finished very quickly (rushed through the service), and the results did not meet the same standard. I…
Technician was professional & easy to communicate with. Arrived on time & did a fantastic job.
Paid to have 3 stains removed. Those 3 stains look exactly the same as they did before the appt. Literally zero improvement
I was able to get an appointment the next day. Tejon did a great job in getting out some old stains. Carpet looks great!
My carpet and my sofa look brand new and I was about to give up on it ! Thank you James !
Excellent technician!
I am very satisfy with zeroez service. Great customer service. Reasonable price.
Great technician did a thorough job and was on time and courteous.
Excellent experience getting my mother's carpets cleaned from a distance. Staff were professional, helpful and accommodating. The tech did a great job. The invoice came in a little below the estimate, far less than the other big name we used in the past. We're very pleased!
Alex was great and went above and beyond with my rug, carpet and upholstery.
Great service. Completed the job quickly with great customer satisfaction. Carpet looks like new.
The Zerorez technician did a fantastic job cleaning our carpets. Even though the carpets are 17 years old, we still got a great result with stain removal and general cleaning. I have used Zerorez many times for carpet cleaning, steam cleaning the bathroom tile, upholstery cleaning, and duct cleaning. We have…
Wonderful service! The technician communicated everything he’d be doing and his suggestions for stubborn stains…he was fantastic. The carpets look brand new, I could not be happier. Will be my go-to company going forward.
They did a fantastic job at a great price. The individual was very courteous, polite and respectful. I would definitely recommend them.
Trevon was excellent and explained everything very well. Our carpet and furniture look beautiful again.
The Tech was punctual, polite and quick. I will most definitely use this company in the future.
Very professional. Called to let me know his arrival. Carpets looked great. Cleaned up after finishing.
We had excellent customer service. Our carpet looks brand new!!
The process went very smoothly. The Technician was very friendly and professional. I am very satisfied with the work. I will be recommending this company to my friends and family
Your Techn was very personal in explaining everything to me and professional. Since we’re on a budget he communicated with his office to get me a better discount.you need more techno’s like him to care for us seniors! Kudos 😁
After losing our local carpet cleaner of 16+ years, I was hesitant trying a large company. I'm glad we did! Very reasonable, super fast, and professional. We'll definitely be using ZeroRez again!
The tech was great.
Malik kept us informed of his arrival time and progress during the carpet cleaning. He was very professional and courteous and did a great job.
Zerorez was able to get me on the schedule very quickly and arrived within the scheduled timeframe. The technician was polite and pleasant to work with. I had our upstairs carpeted areas and the stairs cleaned. The price was reasonable and worth it not to hassle with renting a machine and doing the work myself (win…
So fave a 10-1 window- no one showed up until 3:45 - they were gone in under an hour - person was great a last minute fill in but he came and left in heart beat not sure about quality of job
Great experience. Carpets and furniture look new again.
Sadiq, the technician, from Zerorez, was assigned to clean my carpets. He was extremely professional and did an Excellent job cleaning my bedrooms, hallway and steps. I would definitely recommend Zerorez, to anyone who needs their services.
Alex was great with explaining the process. Very energetic and excited to show me all the services that my home needed. I have pets and they are well trained but still have accidents. Service was above and beyond my expectations.
Pro: Service techs were nice and knowledgeable. Carpet looks great and refreshed. Cons: pricing
Excellent service. On time, courteous, professional.
O and the team were great! They were fast and cleaned up everything needed and made sure the house was exactly as it was before they arrived. Great service!!!
Very professional, efficient and thorough. Have used them several times and will again. Highly recommend their services!
Completely satisfied customer! Brewer arrived promptly, reviewed the process, then proceeded with removing years of dust from our ductwork. Inside air is noticeably fresher and lighter. Highly recommend this service
The zeroes company was very thorough in both communication and providing excellent work. The work they did to clean my carpet. Wow!
Alex was excellent! Very professional & did a great job!
Fantastic service, carpet looks great, service provider was knowledgeable, helpful and professional!
Siddeeq was very friendly, professional, and did a wonderful job!
This a great team to work with and they made every step of the process easy. Our technician was knowledgeable and got the job done with five star quality results. Fantastic for those with respiratory sensitivities. Thanks so much!!
Fast, knowledgeable, friendly
Great first time using ZeroRez! Our carpet looks amazing, the service was done so quickly and the technician (Nick) was incredibly friendly and professional.
The team was very communicative and helped us out so much. They did an excellent job!
I had a great experience working with Zerorez Jose was great.
Excellent service. The guys were very professional and explained the entire process before they started. Very pleased with the results!
Great experience James M called me when he was on the way and very nice and wasn’t pushy on extra cleaning.
Carpet looks great after cleaning.
They did a great job. They arrived within the window of time that the cleaning was scheduled for. The gentleman did a great job. The carpets look clean and smell fresh.
My floors were a disaster! But thanks to I the guys at Zerorez, I am no longer embarrassed to have people in my home.
Excellent customer service! He was punctual and did a great job!! I would highly recommend him. 🎉🎉🎉
Nick came out and did a great job on my old carpet It looks amazing
The technician was on time, friendly and knowledgeable. He did not try to upsell services but did indicate they were available. Very happy with the results. All the pet stains are gone!
Joseph from Zerorez cleaned carpets and stairs. Joseph was thorough, efficient, professional and courteous. All of the carpets look great! I highly recommend Joseph and Zerorez.
On time, professional and made me aware of all my options before work started. Well done
I highly recommend Zerorez! Our technician was timely, efficient, and he did a great job on our carpets. Pricing was very fair and we'll definitely be using them again!
Great experience, excellent and professional!!
Mr. James Mack was extremely professional and explained the entire process. Highly recommend. Great guy and great service
The tech was so friendly and professional!! He made triangle shaped strokes on the carpets. It was easy to see he didn’t want to miss a spot! WELL DONE! Thank you
Great experience with the technician and results.
Professional, convenient, and thorough cleaning. Very happy!
Had an awesome experience with Zerorez! Adam arrived a little bit early and was able to get rid of a couple of stains. My carpets, rugs and living room furniture look amazing 🤩
Maleek was great in and out in less than 2 hours for 3 rooms, stairs, and hallway. Looks amazing and with 5 dogs, smells amazing
On time, quick work, excellent results.
Shane was on time, patient and professional
Joe was prompt and profession and addressed our requests. I would recommend this service.
Prompt and thorough. Pleasant and professional.
Tremendous work by Zerorez! Very professional and timely. I would recommend them.
We are very happy with the cleaning of our floors. Gerald was very friendly and very nice. We certainly will be calling Zerorez again 😀
My technician was very professional. He arrived on time, and did a great job explaining the process. As he completed an area, he asked if I was pleased with the outcome. He even was able to remove significant amounts from the filtration lines along the walls. I would definitely recommend Zerorez!
2 rooms cleaned in under 30 minutes with no difference. I should have used my previous carpet cleaning company instead of trying a new company. My Bissell carpet cleaner works better than you
Very polite service. Our technician arrived early, finished within 1 hour. The room smells terrific. No problems at all.
Jose was professional and courteous and did a great job cleaning carpets, just wish my pets stains would have come out better out but he did tell me upfront there was no guarantee they would.
Alex went above and beyond! Had some really tough spots in my kids’ rooms that he was able to clean up. Incredibly happy with the service
The communication & customer service is excellent! I would highly recommend them.
Fantastic service. The technicians were incredibly professional and knowledgeable, and they provided great recommendations beyond the services they provided. I would highly recommend this company.
Adam was absolutely fantastic! He showed up right on time, explained everything clearly, and answered all of my questions without ever making me feel rushed. From the first phone call, he was kind, personable, and approachable—and that carried through the entire process. I honestly wish I had taken a “before”…
Joe was very polite efficient and did a great job on our carpets!
Good job. Jerald was nice & polite.
We were very pleased. Professional and respectful service as well as being on time and very thorough.
Very well. Professional.
Nate did a fine job on my carpet and rugs!!
So easy to book online. Alex was very nice and informative and got the job done professionally.
Fabulous, fabulous, fabulous!!!!!! Jose went over the details with us and made recommendations which we accepted and finished in no time.
Service was great- technician was on time, efficient, pleasant to work with. I will definitely use again.
Joe was very nice. He did an awesome job of getting dry blood drops out of our carpet. Our dog had a bad nose bleed. Our carpet looks so pretty now. And the smell of the cleaning solution is excellent! Thanks for affordable and well done carpet cleaning.
My tech Jose C was professional, courteous and very helpful. He did a great job quickly. I’m happy with the outcome.
Marcus was on time, courteous and knowledgeable. He explained the different types of cleaning. These 22-year-old carpets have never looked better. And the house smells great!!
The technician did a great job, explained the process and made sure I knew to be careful after walking on the cleaned carpets to make sure I don’t fall.
Tech was great, on time and very thorough. Carpets look amazing and was completed in timely manner. Repeat customer and would highly recommend.
technician was amazing and results were too!!
Love love love how they renewed my 10 year old rug! Looks brand new! And the technician was so polite and helpful!!!
Jeremy did great job. Quality work. Thank you!
Extremely nice serviceman.
Jaden was very professional and friendly. He did an amazing job. Can’t go wrong with Zerorez.
The technician Adam was awesome. They arrived on time and explained everything thoroughly before and after. I am very pleased with how my carpets look after this service. I will be using them again.
Very professional, prompt, excellent service and great results.
Our carpet was not fully cleaned, clumps of dog hair left. Our carpet is SO WET it will never dry so we are using the shop vac to attempt to dry it as well as turning our AC way down to keep the fan running and dehumidification.
Will definitely use Zerorez again.
Did a great job cleaning, very professional, on time, let me know in advance when they were expecting to get to my property. Job well done. Very personable and thorough with what they were going to do, what they would recommend and why.
Great job cleaning steps and two upstairs bedrooms!! Especially with the pet smell too!!
The technician was very knowledgeable. He showed up on time, great communication and he did a great job! He was done in the amount of time he told me and was also very kind.
The technician was very efficient and did a great job!
I have been using Zerorez for carpet and tile cleaning and upholstery for 15 years and I’m always beyond satisfied! Their pet mess remediation cannot be beat! I always like the technicians and the price. Zerorez Leaves my house smelling clean, dries quickly and the carpet and upholstery protectant have been very effective as well.
Polite and professional technicians that had great communication fire and during our service
Joe is very professional and kind.
They were on time actually came earlier which worked out great. Very efficient, explained everything we might need to know, did a wonderful job, I'm so happy with their work. Totally recommend.
New to town and Google searched for a local company with high reviews. I was very pleased with the results. The technicians were wonderful. Highly recommend!!
They did great!
Great Servuce and products used are eco friendly.
Great communication and very efficient. Would definitely recommend!
On time and very respectful and professional recommend mr. Quame
We continue to use Zerorez for our carpet cleaning needs. They are prompt, professional and do a great job getting the kids stains out of our carpets! We have had nothing but positive experiences with Zerorez~
Ainsley S. was polite and professional. He did an awesome job cleaning my carpet. I will definitely contact them in the future. Thanks, Ainsley!
We had a little scheduling confusion but they promptly addressed it and all services happened same day. All of their technicians were friendly and respectful. A good experience!
Both Technicians were courteous and detailed in their work. We will use Zero Rez again.
Great work! Technician was very cordial and friendly. I am very satisfied 😌
Marcus did a great job! Very nice and courteous gentleman.
Outstanding results and service. Couldn't recommend them enough. Removed all the stains and carpet looks fantastic. Have used this company for years and always satisfied with the results!
Once again we’re completely satisfied with today’s service from Zerorez. Our technician was Jordan, she called ahead to let us know when she’d be arriving, very friendly, courteous and professional - the carpets look great - thank you! We plan to call back in a few months
I've been using Zerorez for years and they never disappoint. My carpets always are thoroughly cleaned and almost look like new when they are done. The technician who came this time, Marcus, was so friendly and personable as well as very proficient in getting to work and cleaning all 3 rooms in a very short amount…
Very experienced technician. Polite and professional My carpet looks amazing!
Marcus was my technician. He was friendly, professional, knowledgeable, timely & suggested & explained the best options to address my needs. I will continue to use Zerorez & Marcus to keep my upstairs carpets clean & stain / odor free. I highly recommend their services & Marcus.
Great job, Alex! The technician was efficient, professional and friendly. Thanks Zerorez!
Great service today by Zerorez. Jordan was excellent. Knowledgeable, friendly and got the job done quickly.
They leave my carpets clean and soft, Marcus was great
Landon was professional, courteous, knowledgeable and performed his work efficiently! The carpet looked & smelled good immediately after the cleaning & I look forward to using Zerorez again!
Good communication, arrived stated time, received a call peior to arrival. Corey was very knowledgeable, helpful, and friendly. Did a great job cleaning the carpets and explaining the policy. Highly recommend!
Great service as always! Friendly, thorough and on time.
The quality is great. We come back year after year.
I was very happy with the service Zerorez provided.
Fantastic service..
This was my third experience and I am very pleased. Avery was very knowledgeable, friendly and personable. He answered all if my questions professionally and knows his product. My carpet downstairs looks great! I wiill definitely be utilizing them again and again! I recommend this service highly!
Very professional and did an unbelievable job for two bedrooms a living room and office ! Would recommend them to anyone looking for a great, affordable carpet clean.
Great service and wonderful professionalism. My experience with this company was excellent 👌 👏 Mr. Ken Moore is a wonderful representative.
Joe didmy carpets today. He was friendly, knowlegeable and courteous. Took the time to explain everything and gave me great advice about having my wool area rugs cleaned. Carpets look great!
Drew arrived on time, was very thorough in explaining the service and options. He was polite and did an excellent job. I am very pleased with his work. 10 stars!
Technician was great and very well prepared. He was very friendly and well trained in his craft. He answered all our questions with great information on how to keep our carpet in good shape for years to come. Job well done and would rate him with an A+.
Technician was prompt, friendly and professional. He did an excellent job.
My technician was very personable and efficient! He did a great job!
Joe and Zerorez are THE BEST! Always the most precise clean, prompt and efficient and kind!! 10 STARS‼️‼️‼️
Our technician was awesome! He called is 25 minutes ahead of time. He showed up with a smile and was nice to my dogs! He was very thorough with his cleaning process. This is the third time we have used Zerorez ... we are glad we did!
Great service and very knowledgeable technician.
Kendall came to perform the work and did so in an excellent manner. He was professional, courteous, knowledgeable, and the job was done to our complete satisfaction. This is the second time he has come out and was once again a great experience! I highly recommend him!
Carpets are clean, and look great. John did a great job. This is thefourth time we've used ZeroRez; they've done a great job every time. Thanks ZeroRez., JWD.
Wonderful service. Carpets and 1 area rug look like new. Technician was very knowledgeable and explained all treatment options so we could choose which product to apply to certain stains. Highly recommend.
I wish I had gotten the young man’s name. Excellent manners and professional. There were some furniture oil stains that I told him I did not expect to come out, but to my surprise they are gone. A job very well done. I would have no problem in recommending this service.
I LOVE ZeroRez from the first moment I used them to clean a carpet at my business that another carpet cleaner had tried 3 time to remove a big stain that kept coming back. ZeroRez did one time and gone! I’ve used them for years. They have always been professional and timely. I must admit, Kwame is my favorite,…
The technician arrived on time, was very friendly and personable, and did a wonderful job on my carpets.
01/03/2024: Zerorez did not honor my 4th room free promotion. I give the tech, John a 5 ⭐️ review for the cleaning & I give customer service a 0 ⭐️ review. Do better Zerorez!
Representative arrived on time. He was polite and explained the process, and products used. He did an excellent job. I will refer others to this service.
Technician was very nice! He was on time and very polite. Will use them again! Thanx so much zerorez!
Great job!! I booked the appointment and received the service two days later, excellent service!!
Great cleaning. Super thorough!
He did a fabulous thorough job! We don’t use any other carpet cleaners.
Zerorez gots my carpet way cleaner than Stanley Steamer. No comparison.
KWAME SHANNON gives GREAT quality, value, professionalism, very responsive, and always on time!!!!!!
Brian Lenoir was a pleasure to work with. He was friendly and on time. He walked me through the Zero Rez process, explained the invoice and my options and then provided an estimate. He finished in record time. I appreciate his professionalism! Great job.
Jonatan was very professional in explaining the process and features of zeroez. The final product was fabulous. He did an awesome job !
Adam was on time, professional, and very knowledgeable about what I needed for the carpet. He explained everything well and was very friendly. I would make a special request for him next time. Carpet looks great and smells good too.
This is the first time we have used Zerorez. We are very happy with the quality of service, professionalism and honesty we have received from them from the quote to job completion. The service provider was very considerate of our home, very transparent about what he could do and what we should expect. We are 100%…
Brian was wonderful. He called before arriving. He did a thorough job and addressed all the problem areas. I will call on Brian again! Thank you!
I’m always impressed with Zerorez and am a repeat customer because of it. Today was no different and Adam did a great job!
I absolutely love it Great aura On time Respectful Everything is clean It smells absolutely wonderful Best thing to do to bring in Fall Will be calling them next to clean ducts Think I’ll call them now SYL ZeroRez
Vincent was prompt and very informative. He made my 10 year old carpet look brand new!
Awesome! Amazing job. And super fast.
Adam called about 15 minutes out. Explained the process and identified a few spots during the initial walk thru. He completed the job in time he estimated. Adam is very personable.
Amazing service and value! Great experience and I'll definitely be back!!
Brain was very professional and he did a wonderful job he really impress me great work will recommend the company to all my friends and family will be using them again thank you .
My first time having my carpets professionally cleaned and I’m extremely happy with the results!! We had two senior dogs that have since departed. The last few years with each was as to be expected. Even with our own carpet cleaner, the stains kept returning. Now they are fully gone! Very satisfied and highly recommended!
Brian was the Tech who did our cleaning, I must say he was courteous and very professional. He explained what the cleaning treatments he uses and how he would be doing it He gave precise details and instructions for before and afterwards regarding being careful of walking on the carpet until it dries thoroughly…
Excellent service
Our Zerorez Technician was amazing! We’ve used other companies and the service we received today was exceptional! My whole family was amazed at the his diligence and the beautiful difference in our stairs and carpets. 10 out 10. I will request this technician again.
Mike was professional, easy to work with and did an excellent job. The carpets look amazing. I will use Zerorez in the future and request Mike as the technician.
Adam was thorough, professional, very informative, and committed to doing the job to my satisfaction! He went above and beyond to remove stains that I didn’t think could be removed. I would definitely recommend Zerorez for Carpet cleaning.
Vincent did a great job, especially with the pet stains and odor. He was very professional and personal and explained well the process of deep cleaning.
I have used Zerorez for many years. Service is always great.
I needed my sofa and carpet cleaned asap and they came same day! Excellent service and very professional. Thanks.
Our technician was prompt, thorough, and very personable.
The carpet looks great! The young man who did the work was very polite and professional. He was able to remove unknown stains too. I’m very pleased.
Professional and timely service with excellent results! Thanks Stacy!
Carpets were cleaned very well. This will be my new carpet cleaners.
Arrived on time. Very professional. Addressed all concerns.
Miguel and Jamal were awesome. They were very knowledgeable when it comes to carpet cleaning. I recommend this carpet cleaning company.
Our carpets look great! Thank you!
The representative that came to our house was knowledgeable and honest. He offered the add-ons necessary for our carpets to have the added protection that was not initially on my quote and worked diligently and efficiently. He did a remarkable job and I would definitely have him return for future services. Great experience, thank you.
The tech was very polite and explained all the options that were available. This tech deserves a raise.
Technician Kendall arrived on time and was very friendly. He looked the 4 rooms over and explained the process. He didn’t try to upsell me on extras that weren’t necessary.The carpet came out cleaner than I could have ever imagined. I thought the pricing was fair and reasonable. After using different carpet…
The communication was spot on. Representatives called me to verify my appointment, my services and then let me know someone would be contacting me before they arrived. The carpet cleaner was on time, polite, friendly, and let me know exactly what he was going to do. It was very quick and the carpet looks beautiful. Thank you!
Will from Zerorez was timely and professional from start to finish and did a great job getting our 1600 sqft carpeted home cleaned in a couple hours. The price was fair and the quote online was close to the total cost. Would recommend to anyone in the serviceable area.
Super nice, professional, and friendly. Worked quick and well. Can not thank him enough!
I've used ZeroRez twice now and have had a great experience with both. Great employees, great service! 10 stars🌟
Very nice job on carpet and furniture
Friendly, knowledgeable staff and my carpets look amazing.
Excellent work! Did our complete upstairs, all rooms, stairs, and hallway. Ray was awesome! We recommend them to anyone!
Did a terrific job! Very friendly technician. My house smells so good!
Excellent service! Very respectful and kind employees. My carpet looks great!
ZeroRez did an awesome job cleaning my carpets! Tech arrived on time, explained process and went to work. Carpets look like new!! Tech was awesome! Love ZeroRez!
Very good service!
I am pleased with the service I received and price. The professional, Drew arrived as expected. He was professional, respectful and hard working young man. He took time to completely answer all my questions. While he was here I added my kitchen tile & protectant. Having such a mobile unit and allowing the tech…
They went to the apartment that was on file. They immediately acknowledge their mistake and sent someone out to our house. We appreciate their professionalism.
Great job. I’ve heard good things about this company for years and decided to use them and I’m very happy.
Professional services
Our tech was very friendly and informative. We scheduled a cleaning when there was a special so it was a good deal.
Brian did a good job, he was on time, friendly and efficient. He provided good details to set my expectations and answered all of my questions. I was a little surprised that he did not wear covers for his shoes as went outside and back in a couple of times while working. However I did not note any dirt or debris…
Do NOT waste your money! The carpet is now dingy. I paid for the carpet protectant but it did nothing to protect the carpet after just a couple of weeks. I was told "it's not a repellent" so there is nothing they can or will do. I spent over 400.00. I am very disappointed!
As a gift to my mother, my brothers and I hired this company to clean her wall-to-wall carpets upstairs and her wool killim area rug. The first time they came out, the technician did not pretreat any stains on the carpet (just general wear and tear, nothing significant). Somehow, their pricing model makes an 8x10…
I’m a repeat customer and this last visit was long overdue. GREAT RESULTS!!! TJ was very meticulous, careful, and thorough! Still trying to figure out why I waited so long to call them!!
Awesome job done. Brian was professional and got the job done quickly. He managed to get stains out that I scrubbed on multiple times!
Very friendly, he was in and out quickly
Had great service today!! My house smells amazing and my carpet is soooo clean
Professional and excellent service! I highly recommend
Adam was great! He called with a 30 minute notice so I didn’t have to wait around the entire service window time. The service was quick but thorough and our house smells so much better!
Adam was professional and thorough. He talked me through what he was going to do and my carpets look amazing!
The technician was great, very thorough, thoughtful and knowledgeable. I would highly recommend.
Great job!
Also cleaned my tile and grout lines. Did a great job
Zerorez was easy to book and everyone I dealt with at the company was professional and easy to work with. They did a great job cleaning our carpets and communicating throughout the process.
Amazing job
The technician was personable, professional and called when he was on the way. The carpet looked and smelled amazing when he was done. All the huge spots were gone and the place smelled spring-cleaned fresh. It was quick and I was really pleased with the carpet cleaning job.
Luis was very professional and polite. He did a great job and would highly recommend him.
Excellent service super nice and professional
Bennah did a great job
Very professional, informative and polite.
The tech was quick, efficient and kind. He explained the process throughly and did a great job!
Always on time, thorough communication.
Technician was awesome and polite and asked if there were any additional services needed. We added an additional service and our carpets look as good as new and they are 5 years old.
Excellent and professional service by Chris. Highly, highly recommend.
We needed to get a maintenance cleaning. This company was recommended by multiple neighbors so I was expecting great results. We informed the company that we were not satisfied with the initial results and they sent someone out to redo our carpet. We really appreciate the customer service and will be using this company again.
Luis did an outstanding job cleaning our carpets. He explained the work process. He was fast, efficient, professional and courteous. I highly recommend Luis as your technician.
Rodney my tech customer service was outstanding!! There was a few hiccups but he stayed the course. He took time to explain everything from start to finish!! My carpets smell sooooo fresh and they are not soaked with water and product!! Very courteous and didn’t take all day!! I think they look better than from when I bought my house!! Thank you
Very nice and knowledgeable technician. The pre treatment is pretty strong citrus scent.
On time professional excellent service
Great experience, carpet came out clean and the stains were removed.
Thank you Brian! Excellent job!! Thank you for coming earlier and getting this job done in a very timely matter. Very pleased with how the carpets look and will definitely use this service again. Brian was super professional & very personable. Thank you again :)
Perfect experience from booking to service! We have little ones that have left their marks on our lovely furniture. The spots came out and we got an extra protectant as per our technicians rec. 5 stars!
Everything looked great when done even stains removed
Awesome experience. They did a great job, were courteous, friendly, and prompt. I will definitely call on them again!
Both representatives were really great and efficient. Miguel explained everything thoroughly and made sure I was happy before leaving.
Excellent job cleaning. Quick, professional, punctual, and thorough. They made sure we understood the process and everything it entailed. Would definitely recommend.
The cleaning people they send out are always so amazing and professional!!
We've hired Zerorez Raleigh every spring for the last 5 years to clean our carpets. They always do a great job, are ontime and work quickly. Love not having to use lots of chemicals since we have crawling kids that get into everything. Thank you!
Kuame did an excellent job cleaning our carpets. He was professional, on time, polite, and worked hard. I will ask for him the next time we need carpet cleaning.
Great experience! Landon is as exceptional! Will use again!!
I am always satisfied with how efficient and helpful each agent is at performing their tasks. Great service all around
Luis was prompt, professional and thorough. Took time to explain the process and upon completion made sure I was satisfied with the results. Good experience with Zerorez.
When carpet cleaner arrived, he told us it was an extra $50 for each stain so price went up from $199 to over $500. I refused to pay it so we came to an agreement. I will never use these people again.
Excellent service, I was able to get next day service whichwas GREAT! Tech was very professional and courteous. !
The guys were professional, knowledgeable, thorough and polite. They cleaned both our townhouses and the carpets smell good and look amazing!
Chris did a great job - I am so happy to have clean carpets again. On time, kind, conscientious, and thorough. Thank you!
Carpet looked great as always!! The tech was very nice and did a great job!!
They were amazing! I would absolutely recommend Zerorez to anyone needing carpet cleaning. They were very courteous, prompt, and great at what they did. The carpets look fantastic and I am so pleased!
Easy to schedule, arrived on time and did a great job!
Excellent service, technician was friendly, professional and informative. Great job.
Every spot came out and the scent is very refreshing. They did a wonderful job.
They always do a great job with removing stains, dog urine spots and cleaning.
Louis did a great job with our carpets and tiles It was our first time using ZeroRez and we highly recommend. Louis was courteous and professional. Overall a great experience.
Drew was very polite and very professional. Thank you!
This is the third time we have used Zerorez. The cleaning specialist was Kwame and he was very nice and did a great job. We've always been very satisfied and will definitely use them again. Would highly recommend Zerorez for your carpet cleaning.
My carpet technician Brian was great and was even able to work around a small scheduling delay. This is my 2nd time using ZeroRez, 1st time working with Brian. Will be requesting him if possible for future appointments. Thank you again
Our service was done quickly and the floors look great. We had some tough spots in one closet and while not completely gone, they look much lighter. Our technician was friendly and professional.
Luis was awesome!! Very professional!
Alex was fantastic! Definitely recommend.
Brian did an AMAZING job on my carpet! Can’t recommend him enough!
Professional. Did a great job cleaning stains in my carpet.
I scheduled for regular carpet cleaning with Zerorez in Raleigh. They did not disappoint! They were very good about scheduling, good price and prompt! My service technician was Miguel Acevedo and he did a great job overall. He walked me through the cleaning process and made sure all my questions were answered. He’s…
Outstanding job in cleaning the carpet!!! Five stars!!
In a carpet cleaning appointment 19Dec2022, carpet technician Beenah was prompt, professional, pleasant and knowledgeable. Before he started cleaning the carpet, he asked questions to confirm services that I requested and clearly explained them (for example, the carpet protectant.) The carpet hadn't been cleaned in…
Brian was very professional and personable. Did his job well and advised for future care of carpet.
Alex did a great job on our carpet!
Enjoyed the entire experience from start to finish. Great communication, appointment setting was easy. Stacy was extremely knowledgeable, helpful and efficient. Will definitely do it again in the future.
Technician was on time. He did a really good job
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1315 | $146–$303 |
| Carpet steam cleaning | 1264 | $153–$315 |
| Pet stain & odor removal | 599 | $144–$260 |
| Upholstery cleaning | 319 | $170–$340 |
| Area rug cleaning | 287 | $158–$434 |
| Mattress cleaning | 7 | — |
| Drapes & curtain cleaning | 6 | — |
