How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%9+0.6Craft & service penalty87−1.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREZerorez
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 7,159 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez for 7 kinds of job.
Zerorez for general carpet cleaning
Clear ✕All 1,317 Google reviews tagged “General carpet cleaning” · showing 100
Very knowledgeable about cleaning. Pet stains that I thought were gone are now really GONE! Customer service was excellent. Explained what he was doing and answered all my questions. My carpet looks new. Thank you zerorez! Carpet is 20 years old who would know? Been using zerorez since I purchased my home.
Gerald did an outstanding job cleaning our carpet. Friendly and professional!
My granddaughter’s godmother, Melissa Wade of the Light got me started using this company to clean my carpet and my mattress. I took advantage of the three room And hallway Special that's going on now.They are staffed with the most Polite, courteous punctual and thorough personnel! The technician that I had today…
The carpet has never looked so good! Very nice man cleaned. Friendly,polite!! Top notch!!! I've used this company before and I'll use them again!!! I feel so much cleaner in our home
Highly recommend Zerorez. They always do a great job.
They did a great job on my carpets for my move out clean, especially under my couch where my cats liked to lay! The guy who did the cleaning was very friendly and accommodating as well since I was cleaning the apartment while he was there.
Quick and easy experience!
Tech was professional and did the job quickly (2 rooms) and carpet looks great.
Excellent service!!
Great service, place looks great, came right on time
Xander was professional, courteous and did a phenomenal job. Would recommend them in a heartbeat and will use them again.
Great service! Scheduled an appointment quickly and at a reasonable price! Got the whole second story of my house cleaned. Would highly recommend! Quamé did a great job and was super friendly!
Staff were friendly and on time. Great results.
Donte was helpful and pleasant to have here. Well done!
Great customer service. Dante went through and described the process and cost prior to beginning. Asked my wife if she wanted to walk through the rooms he cleaned prior to moving on to the next.
Everything about the process was easy - from booking online to paying electronically. Phil was amazing; he’s welcoming our home anytime! And, the carpet looks amazing!!
Ali did a great job. I appreciate that he did his due diligence and didn't seem to try and rush the job, but do it correctly. Also Ali is personable and easy to talk to. Good job guys.
Gerald was amazing! Listened to my concerns, got a lot of the tough stains out, and all of the odor is gone! Will definitely be booking again!
I highly recommend Zerorez for your carpet cleaning needs. I’m very pleased with the level of service the tech provided as well as the carpet cleaning itself. My carpets have never been cleaner!
Swivel job done by Mr. Gerald C. Jones, Jr. He was very much the professional; thorough and he didn't take all day.
Phil was awesome and did a great job of getting out every carpet stain I showed him in the 3 rooms we had cleaned. He was very thorough and left every room better than he found it. Our carpet looks brand new again!
Excellent service! Very happy with the results, even in high traffic areas, and will definitely use them again!
Adam was awesome! Knowledgable and kind.
The tech, Joe was very professional and knowledgeable. The rooms looked amazing, and didn’t take all evening to dry. Thank you Zerorez for excellent service! ⭐️
Dante was amazing and very helpful with all my questions, did a quick and excellent job, totally recommend them
Great service with quick scheduling
Always satisfied with the work.
Onesimus did an excellent job explaining the steps clearly and cleaning our carpets. He made sure we were satisfied with the results before leaving. He was on time and gave us a call 20mins before arrival. Great work overall.
I had them clean my carpets and had my air ducts serviced in 2024 and this is a late post due to issues I had with their air ducting cleaning at the time of service that were never addressed and just now am finding further issues as a result of the air duct service. There were no issues with their carpet cleaning…
He was awesome and professional. I will use Zerorez again because of the the work he did, as well as, his attitude! Thanks for sending him.
Great work as always! Thanks Carson!
Great experience! Happy to have clean carpet! Thank you!
Excellent service all around! Very easy to schedule, and excellent communication with quick and thorough answers by text. Very good communication regarding scheduling, reminders, questions answered all the way to day of service. Customer service was excellent! Russell cleaned my carpet and furniture today. He was…
James is a proficient hard working professional. He educates you about the process and ensures you have great looking carpet when he’s done. #likenew
Quality service, great explanations, very punctual, friendly rep.
The carpets look great and bad stain no longer visible!
Great customer service and great work
Great customer service and they do great work
Our best experience yet! Our service tech, Adam, took his time and did a thorough job on our floors. Very pleased.
On time good customer service carpet looks great thanks again guy's
On time. Polite, friendly technician. Worked quickly and effectively. I’ve always liked ZeroRez and have used them since moving to Raleigh 10 years ago. They’re trustworthy, professional, and easy to work with. And they restore my old, stained carpet (probably close to 25 years old) that has tried to withstand the…
Gerald was excellent. He handled everything perfectly while I was on a work meeting. Very professional and friendly. Thank you!
I have 2 cats. One had sprayed a little on my couch and the other urinated on my couch and recliner before I realized she had a urinary tract infection. Furthermore, I had 2 shoulder replacements in the past 2 years, causing me to spend much time on my couch and spilling food on the floor. Everything needed a…
Very professional and friendly 👏
Great job!
Gerald was excellent at providing customer service and carpet cleaning. He completed the job in a timely manner.
I recently had ZeroRes clean my carpets, and I couldn’t be more pleased with the results. As an owner of multiple pets, I had several areas where accidents had left stains and odors that I was concerned might never come out. Kwame from ZeroRes was extremely thorough and took the time to clean those areas…
Very reasonable pricing. Cost a little bit more due to a bunch of pet stains but they easily removed and sanitized. Team on time and very courteous. Thanks
Excellent service, arrived as scheduled, no surprises!
The gentlemen who cleaned our office was very knowledgeable and very nice. We will use your services again.
The 2 guys that came to clean my carpet did an excellent job. I would recommend everyone to use ZEROREZ!!!!
The technicians were very professional, informative, personable and thorough. They informed me of the cleaning process, pricing and set by step what they were going to do. I will be calling Zerorez again for air / dryer vent cleanings and two other rooms that need to be cleaned.
Gerald exceeded my expectations! He was prompt, polite and neat. At the outset, he was straight-forward with regard to the expected outcomes of cleaning several old, well worn traffic areas. I appreciate Gerald’s honesty, professionalism and attention to details.
Our carpets look so nice now. Gerald our technician did an excellent job as well as being friendly and took extra time on the tough spots. I'm impressed that Zerorez doesn't use chemicals to clean with. Would totally recommend!
Gerald, a nice and polite young man explained what he would be doing. I took some extra time on spots and did an excellent job. I would definitely ask for him back.
Did this as a mother's day gift for my mom and she was very impressed with James's work. She made sure to tell me to give him a 5 star review. Will definitely be using Zerorez again in the future.
This is an excellent review for Terrell and Shane, who arrived on time, called me as they were on their way, came in, assessed,talked with me and adjusted pricing to reflect what I could do today,and got to work! They were very nice and persoonable gentlemen, AND they knew their work which was done in an efficient…
Extremely knowledgeable about the process and made excellent recommendations for our particular carpet
Adam was professional, courteous, efficient and detail oriented while very thoroughly cleaning our carpets.
I give 5 stars for all aspects of this process. From scheduling through the finished cleaning, we are 100% pleased. Excellent job! The technician was kind, enthusiastic and very thorough!
2nd time using Zerorez, 2 different cities. Great communication, showed up on time, carpets much more presentable. Preparing for big life changes and zerorez helped me get my house ready. Thanks.
The service guy did a great job amd was patient with all the questions answered.
Great service. Technician arrived on time, was very professional and efficient.
Technician was nice and explained that the darkness was wear and tear not dirt. It looks ok.
Repeat customer of Zerorez. Super easy scheduling. Arrived promptly. Took great care of my home and left me with clean carpets.
Great service! Thank you
Arrived on time and did a fantastic job!
I’m happy with the service that was provided. Zander was professional, on time, explained the process completely, and worked in a timely manner.
1st time using Zerorez services, the tech Sadiq (hope I spelled name correctly) was knowledgeable, courteous and provided helpful information to keep our carpets intact. It's the next day and pleased with the outcome of the cleaning. We enjoyed interacting with him and will use your company again when it’s time to get air ducts cleaned! Thanks again!
Guya showed up on tome and did a great job as they always do. Thanks !!!!
They did a great job cleaning our church building. There were a lot of food stains that they were able to remove. I liked that the carpet wasn’t very wet when they finished and it smelled great too. The person who cleaned the carpet was very efficient, thorough and professional.
Fradique was on-time, professional, very pleasant and did an outstanding job. We will be return customers! Update 4/8/2026 We used ZeroRez again and couldn’t be happier. The carpet was really dirty and it came clean with the hard work of Siddeeq! We will continue to tell family and friends to use them and we will as well!
Gerald was awesome. Very thorough and thoughtful! Eric
Xander was wonderful! He was professional and the job was done in a timely manner. We would definitely hire him again! Our carpets smell amazing.
Another excellent cleaning. Everything looks so much better. Professional technician - friendly - and he explained everything he was going to do. I only use Zerorez - and can recommend them to anyone.
Carpet looked great!!
Qwame was fantastic! The communication was very clear and the service was incredibly efficient/fast. We will definitely be repeat customers!
Great professional experience! I appreciate the timeliness and ease of the process and cleaning!
Service was good. Tech was ok. Hidden fees and the way to process payment was a bit sketch. Overall, not horrible but improvements can definitely be made.
O was very professional and prompt. He listened to my concerns and tailored his cleaning according to my needs. He even left the upstairs windows open and fans running so the carpets could dry. Thanks O!
My experience with Zerorez deserves a 5 star rating. They were able to schedule someone to come out for next day service, the service tech (Saddeeq) was punctual, and the price was more than reasonable. When Siddeeq, arrived, he did a great job going over the services that would be needed. He did an amazing job.…
Malik did an impressive job on the 3 rooms of my home. He was professional and thorough. Started at 3:30 and he was pulling off at 4:30 pm. The freshness is amazing and the cleanliness is evident. Thank you
Service technician was extremely professional and did a great job. Strongly recommend using them.
Joe was great
Xander (didn’t catch the spelling so sorry if this is wrong!) did a really great job cleaning our carpets today. He was a great communicator, very fast, and super kind! They gave me a great deal and I would recommend this company to anyone
Great service and ease of scheduling. Alex did a great job explaining the process and a wonderful job!
Wow! I love carpet in certain rooms, but you have to keep them clean. I think we do a pretty good job vacuuming and spot cleaning. I had James come out from Zerorez and I was amazed at how much fresher the house seemed and the carpets looked amazing. He did my whole house in just over an hour! I will have them come back.
Zerorez is always quick to respond, have very friendly service, and we've used them for years. They are very reliable
Very fast and efficient work.
Our technician Adam was early, efficient and professional. Very impressed with the job done especially areas that needed extra attention. Carpets look and smell great. Would recommend to family and friends. Adam had some afternoon cancellations and made a generous offer to add a few extra rooms which we do. Really, really great service!
The two technicians were very professional and explained exactly what they would do and went over the price. They did a fantastic job! I would highly recommend Zerorez!
D. Brewer and the other young man were both polite and they knew exactly what needed to be done. They both deserve 💯.
Timely, quick, and professional.
Great with explaining treatment process and maintenance of carpet. He was also polite, professional and friendly
This was as good as my last cleaning: the techs communicated well, were thorough, and my carpets look great!
Both guys were very professional and informative. Explained the cleaning process step by step. They were very attentive to walls and corners to ensure nothing hit. On time and super nice. Every business should have their level of excellence in customer service. 10/10
Adam did a great job! He was fast and explained everything before and after the procedure, Thanks.
Everyone that came today did a very thorough job and everything came out amazing!
I am so impressed with this company. Ian was my technician and he was great. I will definitely be using them again.
Siddeeq did a great job on our carpets. He was very knowledgeable of the process and helped bring a fresh start to our carpets.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1315 | $146–$303 |
| Carpet steam cleaning | 1264 | $153–$315 |
| Pet stain & odor removal | 599 | $144–$260 |
| Upholstery cleaning | 319 | $170–$340 |
| Area rug cleaning | 287 | $158–$434 |
| Mattress cleaning | 7 | — |
| Drapes & curtain cleaning | 6 | — |
