How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%9+0.6Craft & service penalty87−1.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREZerorez
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 7,159 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez for 7 kinds of job.
Zerorez for pet stain & odor removal
Clear ✕All 600 Google reviews tagged “Pet stain & odor removal” · showing 180
Great professional carpet cleaner. He did a great job. Thank you!!!
The carpet has never looked so good! Very nice man cleaned. Friendly,polite!! Top notch!!! I've used this company before and I'll use them again!!! I feel so much cleaner in our home
Siddeeq did a wonderful job on my carpet. Looks wonderful, and smells fantastic. He was polite, informative, on time and professional.
Highly recommend Zerorez. They always do a great job.
I had James as my servicer. He was on time, very knowledgeable, was careful and mindful of my home. I would use him again!
Great customer service. Dante went through and described the process and cost prior to beginning. Asked my wife if she wanted to walk through the rooms he cleaned prior to moving on to the next.
Gerald was amazing! Listened to my concerns, got a lot of the tough stains out, and all of the odor is gone! Will definitely be booking again!
Phil was awesome and did a great job of getting out every carpet stain I showed him in the 3 rooms we had cleaned. He was very thorough and left every room better than he found it. Our carpet looks brand new again!
Dante was amazing and very helpful with all my questions, did a quick and excellent job, totally recommend them
Great service with quick scheduling
Always satisfied with the work.
Great work as always! Thanks Carson!
Xander was early, courteous, personable, professional and an expert at what he does! He listened well, gave great suggestions, and did an awesome job on my carpets! I will definitely request Xander in the future! Job well done!!
James is a proficient hard working professional. He educates you about the process and ensures you have great looking carpet when he’s done. #likenew
I am so pleased with William and Phil. They were professional and congenial. They cleaned the grout in 2 bathrooms and laundry room. Those floors are 18 years old and now look like new! Before and after photos included. They also steam cleaned and deodorized my master bedroom. Turned out great. I highly recommend Zerorez !
Tyler was very professional and did a great job cleaning our carpets before our move:
I have 2 cats. One had sprayed a little on my couch and the other urinated on my couch and recliner before I realized she had a urinary tract infection. Furthermore, I had 2 shoulder replacements in the past 2 years, causing me to spend much time on my couch and spilling food on the floor. Everything needed a…
The carpet is shining and worth the price considering my add-on. Basic price is fair.
Transparent pricing, quick and easy to schedule cleaning experience was phenomenal. Courteous, thoughtful and thorough. Our carpets and til look brand new.
My first experience with zerorez was excellent! I began by scheduling on-line with appointments available within 3-5 days. Received a call before technician arrived, he was friendly and knowledgeable about the services available and selected the best option for my concerns and discussed payment before starting the…
Great job! looks and smells better
I recently had ZeroRes clean my carpets, and I couldn’t be more pleased with the results. As an owner of multiple pets, I had several areas where accidents had left stains and odors that I was concerned might never come out. Kwame from ZeroRes was extremely thorough and took the time to clean those areas…
Very reasonable pricing. Cost a little bit more due to a bunch of pet stains but they easily removed and sanitized. Team on time and very courteous. Thanks
The technician who serviced my carpets was amazing. He was professional and gave great customer service. I highly recommend O as a technician! Scheduling was confusing. At first I was told they could bring additional hose to reach my condo, then the day before someone called to say they had to park within 100ft.…
They were quick, did a great job, and the gentleman was professional and nice.
Gerald, a nice and polite young man explained what he would be doing. I took some extra time on spots and did an excellent job. I would definitely ask for him back.
Did this as a mother's day gift for my mom and she was very impressed with James's work. She made sure to tell me to give him a 5 star review. Will definitely be using Zerorez again in the future.
Carpets and tile look great. There’s only a faint fresh scent in the air which is nice! No heavy chemical odor. The tech, Sidiq, was on time, called ahead and super friendly and professional. I changed up what I wanted when he got here (added cleaning the shower tile) and he handled it professionally, giving me a…
The guys were great. 2 stairwells, upholstery, 4 rooms in a house with 2 large dogs.
This is an excellent review for Terrell and Shane, who arrived on time, called me as they were on their way, came in, assessed,talked with me and adjusted pricing to reflect what I could do today,and got to work! They were very nice and persoonable gentlemen, AND they knew their work which was done in an efficient…
Extremely knowledgeable about the process and made excellent recommendations for our particular carpet
Did a great job!!!
Adam was outstanding. Carpets look amazing! Highly recommend!!
2nd time using Zerorez, 2 different cities. Great communication, showed up on time, carpets much more presentable. Preparing for big life changes and zerorez helped me get my house ready. Thanks.
Professional service, timely, great explanation of the services received
Tech explained the process in easy to understand terms and answered questions.
Will recommend service. Super friendly and very professional. Great quality service, cleaned all 3 floors with 8 rooms and 3 stairs was in and out no hassle.
Arrived on time and did a fantastic job!
I’m happy with the service that was provided. Zander was professional, on time, explained the process completely, and worked in a timely manner.
Excellent job and much better than a competitor I used last time. I was really impressed by everything from my techs professionalism to the clear communication and of course - the results.
William did a GREAT job helping us to get rid of pet odor and stains! Thank you!
Amazing work, honestly couldn’t be happier with the work Adam did on our carpets. Night and day. Great job guys!!!
Zerorez did an awesome job getting pet urine out of my area rug. The rug looks clean and smells good again. I would highly recommend them!
Great communication and customer service. Friendly staff, and they did a fantastic job.
Another excellent cleaning. Everything looks so much better. Professional technician - friendly - and he explained everything he was going to do. I only use Zerorez - and can recommend them to anyone.
Carpet looked great!!
Qwame was fantastic! The communication was very clear and the service was incredibly efficient/fast. We will definitely be repeat customers!
Great communication from scheduler to tech! Siddeeq did a great job explaining the options and process to me. He was on time and very polite. Would use ZeroRez again!
Service was good. Tech was ok. Hidden fees and the way to process payment was a bit sketch. Overall, not horrible but improvements can definitely be made.
O was very professional and prompt. He listened to my concerns and tailored his cleaning according to my needs. He even left the upstairs windows open and fans running so the carpets could dry. Thanks O!
My experience with Zerorez deserves a 5 star rating. They were able to schedule someone to come out for next day service, the service tech (Saddeeq) was punctual, and the price was more than reasonable. When Siddeeq, arrived, he did a great job going over the services that would be needed. He did an amazing job.…
My technician was fantastic. They were fast and polite. The carpets came out wonderful and smell so much better after. Would recommend.
Cleaned the whole upstairs and staircase quickly and the carpets look good as new.
Great service and ease of scheduling. Alex did a great job explaining the process and a wonderful job!
The technician did an amazing job. The carpet looks like it did when we first got it.
Zerorez is always quick to respond, have very friendly service, and we've used them for years. They are very reliable
Wonderful experience! Carpet looks amazing and the technician was so polite and helpful!
The two technicians were very professional and explained exactly what they would do and went over the price. They did a fantastic job! I would highly recommend Zerorez!
Fantastic work on our upstairs carpet. All of the bedrooms look brand new and the pet treatment turned out great. Thanks again!
Timely, quick, and professional.
Great with explaining treatment process and maintenance of carpet. He was also polite, professional and friendly
Everyone that came today did a very thorough job and everything came out amazing!
Tazhaune Was AMAZING! On a scale of 1-10, we give him an 11! Not only did he clean our carpets beautifully with results beyond our expectations, he is also delightful to work with. Fantastic experience all around! Thank you!
Zerorez was able to come out quickly. Ian, the technician was great and explained the process. Numerous old pet stains were removed and 20 year old carpet looks brand new.
I needed to have my carpets cleaned before moving out of my apartment, and found Zerorez online. Not only could they get to me with less than ideal notice, they also did an amazing job for the price!! The technician was amazing and was very efficient, he explained to me the process for the pet floor care and got right to work!
James was AMAZING!! He was personable, quick, and left my home feeling clean and smelling amazing!!
ZeroRez does a great job. They are great about reminding you of the upcoming appointment, Adam called on his way. He was on time extremely professional and my carpets look brand new.
Malik cleaned our carpet for us today and WOW! He was very professional and thorough. We are beyond pleased! Thanks so much!
Very friendly. Explained everything that was found and made great recommendations! I was very happy with the work!!
We had our carpets done today and have used ZeroRez a few times now. We have never been disappointed and once again everything turned out great, and the technician was on time, very friendly and helpful. We will be back again! Thank you!
The carpet had decades of stains (bought the house "as is"). Now it looks like a floor again.
The service was great! Tevon was a professional and was done with my house in a timely manner. I would use them again and again as my carpet has never been so fresh.
Gerald did an amazing job! can't thank zerorez enough!
First, the job we hired you for, cleaning years worth of stains and per messes from our 30 year old carpets, was done impeccably with great communication throughout and beautiful carpets upon completion. Second, our carpet professional, Onesimus, was an unanticipated huge bonus. His clarity, calmness and kindness…
Adam did a great job on our carpets! Great at explaining everything and was very thorough.
We are very pleased with Zerorez! Our carpets look brand new! Alex did a terrific job explaining the process and being extra thorough to get some tough stains out. I highly recommend using Zerorez.
I was able to get an appointment the next day. Tejon did a great job in getting out some old stains. Carpet looks great!
My carpet and my sofa look brand new and I was about to give up on it ! Thank you James !
Excellent technician!
Alex was great and went above and beyond with my rug, carpet and upholstery.
Great service. Completed the job quickly with great customer satisfaction. Carpet looks like new.
Omesimus did a great job cleaning our carpets today! Very kind, knowledgeable and helpful. Would have him clean for us again anytime! I feel like it was a little pricey for just one room (not his fault….That’s on the company) but it looks GREAT!
Wonderful service! The technician communicated everything he’d be doing and his suggestions for stubborn stains…he was fantastic. The carpets look brand new, I could not be happier. Will be my go-to company going forward.
Trevon was excellent and explained everything very well. Our carpet and furniture look beautiful again.
Very professional. Called to let me know his arrival. Carpets looked great. Cleaned up after finishing.
We had excellent customer service. Our carpet looks brand new!!
The process went very smoothly. The Technician was very friendly and professional. I am very satisfied with the work. I will be recommending this company to my friends and family
Another satisfied customer. Have been using X Rez for over 7 years now and disappointed. O was fantastic. No pressure sales did a couple of additions. Felt the price was good for what I received.
Excellent job by the tech. He explained everything in detail before starting, did everything he said he was going to do and a little extra. I've used zerorez for going on 20 years now and they are always professional and their cleaning method works.
Malik kept us informed of his arrival time and progress during the carpet cleaning. He was very professional and courteous and did a great job.
Zerorez was able to get me on the schedule very quickly and arrived within the scheduled timeframe. The technician was polite and pleasant to work with. I had our upstairs carpeted areas and the stairs cleaned. The price was reasonable and worth it not to hassle with renting a machine and doing the work myself (win…
Zerorez didn't disappoint again! The worker was prompt, professional, and thorough. Our downstairs rug, upstairs carpet, and steps had spots all over them and now they are immaculate! Our whole house smells great too. We never use anyone else for our carpet cleaning!
Alex was great with explaining the process. Very energetic and excited to show me all the services that my home needed. I have pets and they are well trained but still have accidents. Service was above and beyond my expectations.
Pro: Service techs were nice and knowledgeable. Carpet looks great and refreshed. Cons: pricing
Malik was very communicative throughout the process. Price was great and he did a great job!
O and the team were great! They were fast and cleaned up everything needed and made sure the house was exactly as it was before they arrived. Great service!!!
Completely satisfied customer! Brewer arrived promptly, reviewed the process, then proceeded with removing years of dust from our ductwork. Inside air is noticeably fresher and lighter. Highly recommend this service
Fantastic service, carpet looks great, service provider was knowledgeable, helpful and professional!
Siddeeq was very friendly, professional, and did a wonderful job!
They did a great job. They were nice and added treatment on the spot. Very efficient and quick.
This a great team to work with and they made every step of the process easy. Our technician was knowledgeable and got the job done with five star quality results. Fantastic for those with respiratory sensitivities. Thanks so much!!
Fast, knowledgeable, friendly
The team was very communicative and helped us out so much. They did an excellent job!
Technician was excellent, explained the process, gave us options in terms of service, and melt us up to date was estimate and costs. Highly recommend them.
My floors were a disaster! But thanks to I the guys at Zerorez, I am no longer embarrassed to have people in my home.
Prompt, courteous, and got all of the spots out of my carpet - including my pet stains.
The technician was on time, friendly and knowledgeable. He did not try to upsell services but did indicate they were available. Very happy with the results. All the pet stains are gone!
Zerorez did a fine job cleaning my carpets and I was going to give five stars, but I realized after he left that he drove through my yard as he was coming in and out of my driveway, leaving a deep rut in the newly reseeded lawn.
Mr. James Mack was extremely professional and explained the entire process. Highly recommend. Great guy and great service
The tech was so friendly and professional!! He made triangle shaped strokes on the carpets. It was easy to see he didn’t want to miss a spot! WELL DONE! Thank you
Excellent service! We are very happy with our carpet and couch cleaning! Would highly recommend!
The technician was on time, very professional, educating and helpful! Our carpets look good as new! I 100% would recommend to anyone looking to get their carpets or anything else cleaned!
Great experience with the technician and results.
Had an awesome experience with Zerorez! Adam arrived a little bit early and was able to get rid of a couple of stains. My carpets, rugs and living room furniture look amazing 🤩
Maleek was great in and out in less than 2 hours for 3 rooms, stairs, and hallway. Looks amazing and with 5 dogs, smells amazing
Prompt and thorough. Pleasant and professional.
Tremendous work by Zerorez! Very professional and timely. I would recommend them.
Very polite service. Our technician arrived early, finished within 1 hour. The room smells terrific. No problems at all.
Jose was professional and courteous and did a great job cleaning carpets, just wish my pets stains would have come out better out but he did tell me upfront there was no guarantee they would.
Alex went above and beyond! Had some really tough spots in my kids’ rooms that he was able to clean up. Incredibly happy with the service
The communication & customer service is excellent! I would highly recommend them.
Fantastic service. The technicians were incredibly professional and knowledgeable, and they provided great recommendations beyond the services they provided. I would highly recommend this company.
Alex was AWESOME! He was knowledgeable, thorough and kind! All carpets (7 yrs old) and area rug(3 yrs old) look like brand new and everything smells clean without that over bearing, toxic smell that you can get with other companies.⭐️
We were very pleased. Professional and respectful service as well as being on time and very thorough.
Fabulous, fabulous, fabulous!!!!!! Jose went over the details with us and made recommendations which we accepted and finished in no time.
Service was great- technician was on time, efficient, pleasant to work with. I will definitely use again.
Tech was very professional
Jose was prompt and very professional and did an excellent job my carpets look brand new . Great experience all around
My tech Jose C was professional, courteous and very helpful. He did a great job quickly. I’m happy with the outcome.
Tech was great, on time and very thorough. Carpets look amazing and was completed in timely manner. Repeat customer and would highly recommend.
technician was amazing and results were too!!
Love love love how they renewed my 10 year old rug! Looks brand new! And the technician was so polite and helpful!!!
We had 4 BR and a closet carpet cleaned. Riker was very professional, kind, informative and thorough.
Extremely nice serviceman.
Did an awesome job, got rid of all the stains. It looks like brand new carpeting. I will definitely use them again for future needs.
Carpets Cleaned today by Jordan A. She was absolutely amazing and did a great job! Please keep her, she is a JEM! Amazing employee!
I had really tough pet stains — urine and blood from an open wound. They came out beautifully and my old carpet looks like new!! I also had them clean my sofa and armchair and feel like I can have guests over again.
Did a great job cleaning, very professional, on time, let me know in advance when they were expecting to get to my property. Job well done. Very personable and thorough with what they were going to do, what they would recommend and why.
Great job cleaning steps and two upstairs bedrooms!! Especially with the pet smell too!!
I have been using Zerorez for carpet and tile cleaning and upholstery for 15 years and I’m always beyond satisfied! Their pet mess remediation cannot be beat! I always like the technicians and the price. Zerorez Leaves my house smelling clean, dries quickly and the carpet and upholstery protectant have been very effective as well.
We continue to use Zerorez for our carpet cleaning needs. They are prompt, professional and do a great job getting the kids stains out of our carpets! We have had nothing but positive experiences with Zerorez~
Outstanding results and service. Couldn't recommend them enough. Removed all the stains and carpet looks fantastic. Have used this company for years and always satisfied with the results!
Wonderful, friendly, and knowledgeable staff. This is the 5th time I have used their services and I have been pleased each time.
The guys were on time, professional and informative! They took their time when cleaning and my old carpets look like they might last 5 more years. Extremely impressed and appreciative!
Once again we’re completely satisfied with today’s service from Zerorez. Our technician was Jordan, she called ahead to let us know when she’d be arriving, very friendly, courteous and professional - the carpets look great - thank you! We plan to call back in a few months
I've been using Zerorez for years and they never disappoint. My carpets always are thoroughly cleaned and almost look like new when they are done. The technician who came this time, Marcus, was so friendly and personable as well as very proficient in getting to work and cleaning all 3 rooms in a very short amount…
Very experienced technician. Polite and professional My carpet looks amazing!
Marcus was my technician. He was friendly, professional, knowledgeable, timely & suggested & explained the best options to address my needs. I will continue to use Zerorez & Marcus to keep my upstairs carpets clean & stain / odor free. I highly recommend their services & Marcus.
They leave my carpets clean and soft, Marcus was great
Outstanding in every aspect of the job. Joe was most professional and courteous. Best job ever. Would highly recommend Zerorez for future carpet cleaning.
Landon was professional, courteous, knowledgeable and performed his work efficiently! The carpet looked & smelled good immediately after the cleaning & I look forward to using Zerorez again!
Good communication, arrived stated time, received a call peior to arrival. Corey was very knowledgeable, helpful, and friendly. Did a great job cleaning the carpets and explaining the policy. Highly recommend!
Great service as always! Friendly, thorough and on time.
Carpets are clean, and look great. John did a great job. This is thefourth time we've used ZeroRez; they've done a great job every time. Thanks ZeroRez., JWD.
Wonderful service. Carpets and 1 area rug look like new. Technician was very knowledgeable and explained all treatment options so we could choose which product to apply to certain stains. Highly recommend.
The techs that came to our home were professional friendly and efficient. They did a great job. I highly recommend Zerozez
Zerorez gots my carpet way cleaner than Stanley Steamer. No comparison.
Brian was incredible! Not only was his work spectacular, he was extremely friendly and professional. I love that he took time to explain the services and process he went through, while making us feel optimistic about the expected outcome. Thank you again for your time today! This was absolutely worth it and highly recommended.
KWAME SHANNON gives GREAT quality, value, professionalism, very responsive, and always on time!!!!!!
Jonatan was very professional in explaining the process and features of zeroez. The final product was fabulous. He did an awesome job !
Adam was on time, professional, and very knowledgeable about what I needed for the carpet. He explained everything well and was very friendly. I would make a special request for him next time. Carpet looks great and smells good too.
Brian was wonderful. He called before arriving. He did a thorough job and addressed all the problem areas. I will call on Brian again! Thank you!
He took his time and did a great job!
I’m always impressed with Zerorez and am a repeat customer because of it. Today was no different and Adam did a great job!
The technician was thorough and professional and the largest stains were removed from my carpet. However the rug cleaning, though it more expensive, was not as effective at removing stains. I have an 8x6 wool area rug.
Vincent was prompt and very informative. He made my 10 year old carpet look brand new!
Awesome! Amazing job. And super fast.
My first time having my carpets professionally cleaned and I’m extremely happy with the results!! We had two senior dogs that have since departed. The last few years with each was as to be expected. Even with our own carpet cleaner, the stains kept returning. Now they are fully gone! Very satisfied and highly recommended!
I got caught in a bait and switch. Ordered one service and was charged with something else. When I pointed this out I got the run around and no resolution. Unfortunately, their office personnel is unprofessional and doesn’t seem to care about the reputation of the business they work for.
Mike was professional, easy to work with and did an excellent job. The carpets look amazing. I will use Zerorez in the future and request Mike as the technician.
Vincent did a great job, he was friendly, very personable, professional - he knew what he was doing. I will request him next time I hire zerores. The appointment scheduler (sorry I forgot her name) was friendly and professional as well. Good company to work with.
Vincent did a great job, especially with the pet stains and odor. He was very professional and personal and explained well the process of deep cleaning.
Brian was amazing! He was friendly, professional and very thorough. The agents I spoke with on the phone prior to his arrival were as well. Highly recommend!!!
Great job and my carpet and rugs look amazing. Showed up on time, worker was knowledgeable and respectful and did an amazing job.
Highly recommend the cleaning specialist, Stacey. He did an awesome job with the carpets, was honest and upfront, answered all of my questions, and discussed potential next steps if we need another pet treatment done. The company is getting four stars instead of five due to their pricing. When scheduling an…
This was my first time dealing with your business and was very pleased with the service.
Carpets were cleaned very well. This will be my new carpet cleaners.
The tech was nice & professional. My carpet looked & smelled great. Would use them again. They answered all my questions in a timely maner.
The communication was spot on. Representatives called me to verify my appointment, my services and then let me know someone would be contacting me before they arrived. The carpet cleaner was on time, polite, friendly, and let me know exactly what he was going to do. It was very quick and the carpet looks beautiful. Thank you!
He was very professional and knowledgeable about his product. Worked swiftly and thoroughly.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1315 | $146–$303 |
| Carpet steam cleaning | 1264 | $153–$315 |
| Pet stain & odor removal | 599 | $144–$260 |
| Upholstery cleaning | 319 | $170–$340 |
| Area rug cleaning | 287 | $158–$434 |
| Mattress cleaning | 7 | — |
| Drapes & curtain cleaning | 6 | — |
