How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%9+0.6Craft & service penalty87−1.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREZerorez
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 7,159 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez for 7 kinds of job.
Zerorez for upholstery cleaning
Clear ✕All 319 Google reviews tagged “Upholstery cleaning” · showing 180
On time, communicative, good result!
It was time to restore our carpets after a very hot, dusty, dirty summer. My office area, and the stairwell, and our four kitchen chairs are now immaculately clean, protected and restored. Deeply appreciative of the thorough service provided today, the advance call and the detailed follow-up.
Carson was amazing, he was on time, listened to understand what was needed and did a beautiful job cleaning our furniture, even getting some stains out that we didn’t think we could! Absolutely worth every dime.
Although the stains were not removable my experience with zero rez and my tech Ali were fantastic. When I called in to ask questions the customer service and response were great...seamless communication with no issues.
Carson was very professional and was on time did a outstanding job!
James TOP NOTCH service tech. Friendly and knowledgeable about the service. Will definitely recommend this to everyone
Darryl did a great job- over and beyond what was expected. Couldn’t be easier to schedule. Great experience and will be using this service again.
Tech was great. But sofa still stained
Carson, my tech cleaner, was very professional, explained the cleaning process and pricing, to me. He was very courteous, worked very hard and left my carpets floors, and chairs very clean! I was very happy with my service!!!
Excellent service. Very helpful, very responsive, did a great job.
William and Michael did an amazing job on my sectional couch and 2 area rugs. They made sure to address all my needs for getting couch and rugs very clean. They were detail oriented and very professional. I would highly recommend either of these guys to do the job again when needed.
James did a thorough job on an upholstered chair and ottoman. He was very prompt, courteous and friendly. I would definitely use Zerorez again.
Gerald came out and did an excellent job. He called me ahead which I appreciated so much. All the things he cleaned looked so bright and clean! The only downside is that it is a bit more pricey than just the regular steam cleaning.
I’am so grateful to have found your amazing company. The communication throughout the entire process was excellent, and Andrew provided top-class, polite, and professional customer service. After you removed the coffee stains, my two dining chairs look brand new. I will definitely use your services again.
Today we had an awesome experience with Gerald… He cleaned our carpet, a couch, a chair, and also some area rugs!!! “G” was very knowledgeable, he worked very hard, and he was kind and respectable!! Everything looks amazing… I will definitely request him for our next service. Thank you‼️
Ali did a great job. I appreciate that he did his due diligence and didn't seem to try and rush the job, but do it correctly. Also Ali is personable and easy to talk to. Good job guys.
Xander did a great job! Explained what he was going to do before he did it. Turned out as good as to be expected for an 8 year old light colored couch that has battled 6 kids and 4 dogs over the years. He offered some additional treatment but given the age, we'll be replacing them soon. He was thorough and I'd recommend him to others!
Great timing and Joe did a thorough job
Zander was very professional and did a great job
He was awesome and professional. I will use Zerorez again because of the the work he did, as well as, his attitude! Thanks for sending him.
Excellent service all around! Very easy to schedule, and excellent communication with quick and thorough answers by text. Very good communication regarding scheduling, reminders, questions answered all the way to day of service. Customer service was excellent! Russell cleaned my carpet and furniture today. He was…
Excellent service and I am very pleased with service and price
Arrived within time promised. Very nice presentation and polite technician. Would use again.
I have 2 cats. One had sprayed a little on my couch and the other urinated on my couch and recliner before I realized she had a urinary tract infection. Furthermore, I had 2 shoulder replacements in the past 2 years, causing me to spend much time on my couch and spilling food on the floor. Everything needed a…
Polite and friendly agent! Will post results later!
The technician today March 4 2023 was Excellent. He was extremely courteous and professional
I am very pleased with the cleanliness of my carpets and chairs! It also makes my home smell amazing. The technicians were friendly, thorough, and very efficient. I highly recommend this company.
Xander was extremely polite and very helpful by explaining everything that he was going to do. We are very PLEASED!
We had our sofa cleaned and a Moroccan area rug taken for cleaning. Our technician Onesimus explained everything very well and was extremely professional!
Gerald, a nice and polite young man explained what he would be doing. I took some extra time on spots and did an excellent job. I would definitely ask for him back.
The guys were great. 2 stairwells, upholstery, 4 rooms in a house with 2 large dogs.
Professional and friendly.
ZeroRez tech Adam clearly communicated his expected arrival time, and kept it. He was clear about what results we could expect, and then exceeded that! Outstanding work, and my couch looks amazing again. Thank you!
Tech explained the process in easy to understand terms and answered questions.
William was very thorough and paid attention to small details.
Excellent results. 3 ivory chairs with dirt totally removed, looks like new again. Ivory area rug looks brand new as well. One room carpet cleaning beautiful. Will yse again! Technician professional and did a wonderful job.
Adam was professional and explained the whole process and cost. He did a great job! My stairs looked awful but now the carpet looks so good. I had all my area rugs cleaned as well and they look like the day they were installed! Will use them again.
Great service , quality product and top notch technicians!
Efficient and thorough cleaning! My technician cleaned the carpet in 3 bedrooms and the upholstery on a large sectional, as well as an outdoor furniture set. He explained tge process, showed me his progress, was timely and kept the areas very clean and organized.
My cleaner did a great job. He was efficient, careful and explained the process. I had carpets cleaned and upholstery on my sofa.
I used zerorez to clean a chalk mess on my futon and office carpet and to also clean a sectional which had some marker and pet stains. The gentleman that came was super attentive, friendly, and informative. The disappointment came when we paid $675 for for the futon, one room of carpet and the sectional, but the…
Great service
Everything turned out great
I recently hired Zerorez to clean two large rugs and a sectional. I was pleased from the first point of contact via text through the service and results provided by Shane. The price was a little high (although the rugs are fairly large) but I felt ok with it because they booked my appointment two days from the time…
Service technician was extremely professional and did a great job. Strongly recommend using them.
Everything about the entire process was extremely pleasant. Would highly recommend and will use them again when the time comes.
Everyone that came today did a very thorough job and everything came out amazing!
The technicians were very professional. The whole experience was great
On time, professional, job well done
Very professional done. Very nice young man. Very polite and had very good manners. Everything looks very good! Thanks so much!
Alex was early and did a fantastic job cleaning and sanitizing our living room furniture! They look nearly brand new and the cleaning products don’t leave behind that chemical smell other companies do. Can’t recommend Zerorez enough!
Well, I need management to call me. I was lied to, ripped off and they didn’t do what they said they would do. Had silk and wool rug cleaned supposedly. Same stains on it when they brought it back.. Half way cleaned my couch and the rest of my carpet. I want a refund. When I call I get the run around and no answers. Never again. $1500 wasted.
Zerorez has always been my favorite!
Alex was FANTASTIC!!!
Alex Very nice and did a good job
Our technician went above and beyond and did such a great job cleaning our fabric wrapped headboard. Excellent prices and a great experience. We will definitely be calling this company back again in the future.
My carpet and my sofa look brand new and I was about to give up on it ! Thank you James !
Informative and high quality. Adam was prompt and efficient.
Tazhuan was super friendly and paid extra attention to spots. I will for sure be recommending him and Zerorez again!!
Alex was great and went above and beyond with my rug, carpet and upholstery.
Trevon was excellent and explained everything very well. Our carpet and furniture look beautiful again.
Excellent job by the tech. He explained everything in detail before starting, did everything he said he was going to do and a little extra. I've used zerorez for going on 20 years now and they are always professional and their cleaning method works.
Great experience. Carpets and furniture look new again.
The star of the show was the customer service provided by Kwame. A true professional, who did a great job. Thanks "K."
Very disappointed with service and the outcome, appointment was between 12-3, and the technician came at 4:30, an hour and a half late and didn’t leave until 6 pm. This solution they used did nothing on the couch. All the stains remained after cleaning and the cushions were streaky, it looks terrible. I called to…
As always, Zerorez did a fantastic job! Jonathon was able to get out grape juice and other stains in the auditorium that we thought were permanent.
Great attention to detail!
My zerorez technicians, Isn Graves and Tajahn were friendly, professional, took their time and made sure the job was done right! They were excellent and I hope get them every time!
Efficient, thorough and great service!
Technician was excellent, explained the process, gave us options in terms of service, and melt us up to date was estimate and costs. Highly recommend them.
Alex was professional and so easy to work with- highly recommend zero rez.
Very pleased with the service and the results. I highly reccomend the Zerorez Cleaning Service.
Great service and made the furniture and rug look like new! Communications was great, would recommend and look forward to using again.
Great experience, excellent and professional!!
Definitely recommend. Adam did a great job on our upholstery cleaning. I will be calling again in January for my carpet cleaning.
Excellent service! We are very happy with our carpet and couch cleaning! Would highly recommend!
Great experience with the technician and results.
Had an awesome experience with Zerorez! Adam arrived a little bit early and was able to get rid of a couple of stains. My carpets, rugs and living room furniture look amazing 🤩
Very thorough, excellent job !!!
A very hard worker did his darndest to get red-wine stains out of my upholstered chair. The results weren't great, but it was pretty set-in so I'm not surprised. He was very apologetic about that and was overall very pleasant and accommodating. Really nice guy.
Joe was prompt and profession and addressed our requests. I would recommend this service.
Tech was first class, communicated and asked the right questions. He was amazing
Joel was great! Knowledgeable and kind to my elderly mother.
Ryker explained thoroughly what he was doing. ‘Twas a job well done!!
Today we received furniture cleaning and tile/grout cleaning from Will at Zero Rez. Will called ahead and showed up on time. He was friendly, professional, and completed the job very efficiently. We are very happy with the results and will book again!
Anna did an excellent job cleaning our couch! It looks so much better than it did before, and she was prompt and very helpful with explaining what the service covered.
Great experience! I loved the team you sent me. They were friendly and knowledgeable, and they went above and beyond the norm to give me the best possible results. This is the second time I have used your services, and I have been pleased both times. I look forward to using more of your services in the future.…
The guy who came out did a great job on my carpets and furniture. They look amazing. They look brand new. He was very nice very helpful and very professional.
We got our carpet, area rug and sofa cleaned with Zerorez. The technician, Onesimus Morrison, arrived on time. He was courteous and addressed our concerns patiently. He did excellent job cleaning our carpets, rug and sofa.We will definitely hire them again for our future cleaning needs!
Great service, on time, couch is sparkly clean.
We were very pleased. Professional and respectful service as well as being on time and very thorough.
Alex was professional, knowledgable and did a great job! Thank you!!!
As always. The tech was very professional , collegial and did an excellent job
Alex was excellent…. Professional, Knowledgeable, and hard working. I will choose Zerorez 100% going forward!
My sofa looks new again!
Jaden was very professional and friendly. He did an amazing job. Can’t go wrong with Zerorez.
I had really tough pet stains — urine and blood from an open wound. They came out beautifully and my old carpet looks like new!! I also had them clean my sofa and armchair and feel like I can have guests over again.
They were very thorough, tidy and professional. The guys explained the process and aftercare tips.
This company offered a fantastic service in Cleaning a sectional that had been soiled by a very adorable, but very naughty foster kitten
Very professional, prompt, excellent service and great results.
My sofa and two chairs were cleaned using Zerorez. All three pieces looked clean, much brighter and smelled fresh after the cleaning process was complete. I will use this company again, and I recommend it to others!
I have been using Zerorez for carpet and tile cleaning and upholstery for 15 years and I’m always beyond satisfied! Their pet mess remediation cannot be beat! I always like the technicians and the price. Zerorez Leaves my house smelling clean, dries quickly and the carpet and upholstery protectant have been very effective as well.
Joe is very professional and kind.
The tech was nice but my sectional is definitely not clean. Some of the cushions weren’t even not even damp after he left and I questioned whether or not they may have been missed or not cleaned well. The entire sectional still has an overall dirty appearance. We have dogs which I mentioned when booking service. I…
Our tech Landon was wonderful this morning. Awesome guy that did a Great job on our carpets and stairs. 100% recommend
The guys were on time, professional and informative! They took their time when cleaning and my old carpets look like they might last 5 more years. Extremely impressed and appreciative!
I’ve used this company a few times and I’m always satisfied
Great job, Alex! The technician was efficient, professional and friendly. Thanks Zerorez!
Great service today by Zerorez. Jordan was excellent. Knowledgeable, friendly and got the job done quickly.
Landon was professional, courteous, knowledgeable and performed his work efficiently! The carpet looked & smelled good immediately after the cleaning & I look forward to using Zerorez again!
Alex was very professional, prompt and personable!
Technician was prompt, friendly and professional. He did an excellent job.
Representative arrived on time. He was polite and explained the process, and products used. He did an excellent job. I will refer others to this service.
The techs that came to our home were professional friendly and efficient. They did a great job. I highly recommend Zerozez
The service member was great, friendly, professional, clear about the expectations of the cleaning. He worked efficiently and did a great job. Will use them again.
I’m always impressed with Zerorez and am a repeat customer because of it. Today was no different and Adam did a great job!
I absolutely love it Great aura On time Respectful Everything is clean It smells absolutely wonderful Best thing to do to bring in Fall Will be calling them next to clean ducts Think I’ll call them now SYL ZeroRez
This is the first time using Zerorez for upholstery cleaning , my furniture looks great!
Adam called about 15 minutes out. Explained the process and identified a few spots during the initial walk thru. He completed the job in time he estimated. Adam is very personable.
Made our sofa look and smell new ⭐️⭐️⭐️⭐️⭐️
Brian was the Tech who did our cleaning, I must say he was courteous and very professional. He explained what the cleaning treatments he uses and how he would be doing it He gave precise details and instructions for before and afterwards regarding being careful of walking on the carpet until it dries thoroughly…
Adam was thorough, professional, very informative, and committed to doing the job to my satisfaction! He went above and beyond to remove stains that I didn’t think could be removed. I would definitely recommend Zerorez for Carpet cleaning.
Vincent did a great job, he was friendly, very personable, professional - he knew what he was doing. I will request him next time I hire zerores. The appointment scheduler (sorry I forgot her name) was friendly and professional as well. Good company to work with.
Brian was amazing! He was friendly, professional and very thorough. The agents I spoke with on the phone prior to his arrival were as well. Highly recommend!!!
I needed my sofa and carpet cleaned asap and they came same day! Excellent service and very professional. Thanks.
Great job and my carpet and rugs look amazing. Showed up on time, worker was knowledgeable and respectful and did an amazing job.
Professional and timely service with excellent results! Thanks Stacy!
Miguel and Jamal were awesome. They were very knowledgeable when it comes to carpet cleaning. I recommend this carpet cleaning company.
Our carpets look great! Thank you!
The representative that came to our house was knowledgeable and honest. He offered the add-ons necessary for our carpets to have the added protection that was not initially on my quote and worked diligently and efficiently. He did a remarkable job and I would definitely have him return for future services. Great experience, thank you.
It was a quick process and Lee did an awesome job!
We had an excellent experience with Zerorez. I highly recommend this company.
Brian did a great job at cleaning our house! Very professional, prompt, and detailed. Highly recommend
Very nice job on carpet and furniture
Very good service!
Brian showed up and was very professional. He was also very knowledgeable and walked me through the process so I could understand it completely, before he ever began. Would absolutely recommend there services.
Great experience and our tech was awesome, professional, knowledgeable and did a fantastic job!! We will definitely schedule again.
Zero Res did a great job cleaning our couch! They removed many deep stains and it looks practically brand new.
The technician was very polite, knowledgeable and professional. He did a great job cleaning our furniture and rugs! I would highly recommend him specifically for GREAT service!!
Great experience having a sectional cleaned, highly recommend!
Excellent work
Excellent service! Will absolutely use again. Our couch looks brand new! Ali did a great job and we enjoyed talking with him.
Great service, excellent quality
After 2 days of waiting to see if the stain and smell would leave my 6 day old stain, no luck. I think after spending $180.00 on a lounge chair to get cleaned there would be some kind of improvement.not satisfied with the work. But the person that did the cleaning spent more time talking about non business related…
I've used Zerorez several times now and am extremly happy with their services. Today I had them complete a sectional cleaning and it looks fantastic. Stacy was my technician and he was on time and very professional. Will use this company again!
Outstanding, punctual and extremely professional!
Perfect experience from booking to service! We have little ones that have left their marks on our lovely furniture. The spots came out and we got an extra protectant as per our technicians rec. 5 stars!
Excellent service, I was able to get next day service whichwas GREAT! Tech was very professional and courteous. !
Today, the carpet cleaners were early! They thoroughly went over the whole job with me prior to beginning and finished according to the time agreed upon . The carpets look super great now! We are very pleased with this service.
Alex was fantastic! Definitely recommend.
In a carpet cleaning appointment 19Dec2022, carpet technician Beenah was prompt, professional, pleasant and knowledgeable. Before he started cleaning the carpet, he asked questions to confirm services that I requested and clearly explained them (for example, the carpet protectant.) The carpet hadn't been cleaned in…
Enjoyed the entire experience from start to finish. Great communication, appointment setting was easy. Stacy was extremely knowledgeable, helpful and efficient. Will definitely do it again in the future.
We had a sectional sofa and area rug cleaned! The technician was extremely prompt and professional. He informed me of his expected time line - drying times and every detail of his process! He was in and out in a little over an hour it was awesome! The room smells great and looks amazing!
Zerorez did a fabulous job. Very friendly professional technician. Got stains out of my white chairs and cleaned my area rugs. They were very effective and efficient with time.
Cleaner were really kind and informative about options. Highly recommend.
Came right at the scheduled appointment window with a call 30 mins before arrival. Did an initial walkthrough and completed the service. Very professional & took care of my house. The carpets are spotless and the stain removal was phenomenal. They also cleaned my couch and it looks brand new. I would highly recommend Zerorez.
Kwame and Rodney did a fantastic job! I had some stains from my pet I didn't think would come out but they did. They called to ask if they could come 30 minutes before the appointment window, were friendly and explained everything very well. Very happy with the end result!
Our tech was fantastic, he was prompt, professional, friendly and fast. Our couch almost looks new again! Definitely recommend.
Stacey was awesome!
Gabe, my technician did an amazing job on my carpet, area rug and upholstery. My upholstery looks brand new! I highly recommend this company!
Drew was awesome, very personable and did a great job!
Zak did an awesome job!!!!
Very polite. Very professional. Came in got right to work providing the requested service. They provided info on what to expect as far as drying time and advised which area were more wet than others due to being heavily spiked. I’d request services from them again.
Great job! Our technician was awesome--did a wonderful job cleaning our sofa and chair! Would use again!
I had 2 couches and an area rug cleaned and Drew did a great job! He showed up right on time and was very courteous. I didn’t have any major stand or anything so I can’t judge how well the cleaning went from that respect, but everything was fresh and only slightly damp when he left. I’ll definitely use Zerorez again.
Very polite and courteous, explained things very well. Technician was so delightful!
Ali, is great at what he's doing for Zerorez. Everything looks and smells amazing.
Jordan our cleaning specialists was very prompt this morning. Did a walk through and explained all the steps and costs up front. Did an amazing job and was very respectful of our home. Couldn't be more happy. We will be using him again
I could not recommend Zerorez enough! They are amazing and we’re such a joy to have in our home! Coming from someone who has a house full of boys, I will definitely be using them again in the future!
Carpets looks like new.. very satisfied had a few drink spills I was unable to remove and they are gone.
Excellent service person (Jonathan) and great quality of work! Highly recommend!
Called one day, had an appoint the next morning. Service guy Abdul was great, listened to my concerns- did a fantastic job of cleaning the sofa!! Will definitely ask for him next time!!
Stacy did an amazing job in cleaning a huge coffee stain on light carpet and our outdoor cushions. He was polite, professional and educated us on how to best try to address big spills etc. he was only scheduled to do carpet but asked if there was anything else and we said since it is a nice day in Apex he could…
Stacy with Zerorez was on time and very professional. My sofa, loveseat and area rug look brand new again!
Alex did a great job at cleaning and explaining the process.
They were very professional and the carpets look wonderful.
Could not be happier and can not recommend them enough! Kwame was on-time, polite and professional. I mentioned that I lost a charm off my necklace and he took extra care to look for it while he was working. He found it! My carpet and furniture are super clean and no sticky feeling on the carpet! Zerorez was not the cheapest but worth every penny!
Very friendly and professional. Provide service and advise me what to do to take good care of the wool rug.
The young lady who did the cleaning was exceptionally professional in her attire, her conversation and was friendly and had a very pleasant and positive attitude and she worked very hard! She's a great employee! Rich and Marge Renck
The ZeroRez representative was on time, professional, and did a fantastic job. I have used ZeroRez in the past and found them to be exceptional. Carpets stay clean and dry quicker than other carpet cleaners. Would highly recommend them to others.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1315 | $146–$303 |
| Carpet steam cleaning | 1264 | $153–$315 |
| Pet stain & odor removal | 599 | $144–$260 |
| Upholstery cleaning | 319 | $170–$340 |
| Area rug cleaning | 287 | $158–$434 |
| Mattress cleaning | 7 | — |
| Drapes & curtain cleaning | 6 | — |
