Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Zerorez Sacramento Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%18+1.3Craft & service penalty90−1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Zerorez Sacramento Carpet Cleaning

Rancho Cordova, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 39 grout cleaning · 4.9★ from 2,960 Google reviews

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Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez Sacramento Carpet Cleaning is better than 89% of grout cleaning.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez Sacramento Carpet Cleaning is better than 90% of grout cleaning.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez Sacramento Carpet Cleaning is better than 90% of grout cleaning.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez Sacramento Carpet Cleaning is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez Sacramento Carpet Cleaning is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez Sacramento Carpet Cleaning is better than 18% of grout cleaning.F
18

Reviews for your job

Customers hired Zerorez Sacramento Carpet Cleaning for 8 kinds of job.

Zerorez Sacramento Carpet Cleaning for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.910
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$196–$409
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 27
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 910 Google reviews tagged “General carpet cleaning” · showing 20

Carol2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

It was a pleasure meeting Terrence and his trainee Anthony. Both are very professional, courteous, and efficient. Terrence explained the process beforehand which I appreciate very much. My carpets are quite aged but they look terrific now!! I am thrilled with the results and appreciate the way Terrance and Anthony…

Great priceGeneral carpet cleaning
Judy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Terrence did a beautiful job cleaning our carpet. He was very thorough, personable and professional.

Paid $100–150Reasonable priceGeneral carpet cleaning
Raimond5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Kevin did a great job, worked fast and had a great attitude. I’ve used this company many times for my home and first time now for my business. I will continue to use them. Thank you!

Paid $500+Reasonable priceGeneral carpet cleaning
Kim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I was very satisfied with the communication, the work they did, and the price asked for the job. Richard was friendly and professional. Very satisfied with the work completed.

Paid $300–350Reasonable priceGeneral carpet cleaning
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

excellent

Paid $250–300Reasonable priceGeneral carpet cleaning
JoAnne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

You always do such a great job!

Paid $300–350Reasonable priceGeneral carpet cleaning
Merry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Our technician was on time and very professional. Our carpets and tile look brand new like the day they were installed. I highly recommend Zerorez

Paid $400–450Great priceGeneral carpet cleaningService not listed
Rosie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Dan was very courteous and thorough. The carpets, sofas and loveseat look beautiful! We’re very happy with the cleaning he did.

Paid $500+Reasonable priceGeneral carpet cleaningUpholstery cleaning
Stephanie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I had cat urine in carpet and Terrance explained what needed to be done. He was very professional.

Paid $450–500General carpet cleaning
Margie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Anthony was awesome. He explained the entire process and he answered all my questions. The Carpets look great. Highly recommend.

Paid $400–450Reasonable priceGeneral carpet cleaning
Shyla10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Anthony did our carpet cleaning and did a very fine job and was very helpful and we enjoyed his good personality!!!

Paid $400–450Reasonable priceGeneral carpet cleaning
DanielLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Terence is excellent.

Paid $250–300Reasonable priceGeneral carpet cleaning
Dennis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Quick service, great job and professional tech.

Paid $300–350Reasonable priceUpholstery cleaningGeneral carpet cleaning
Letha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had three bedrooms, hallway and stairs of carpet cleaned plus a large sectional with an oversized ottoman cleaned. All were heavily soiled and came out looking great. The technician was on time and really took the time to do the job right. Very satisfied

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaning
Leslie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★

The technician was courteous and tried really hard. Unfortunately, their all natural cleaning solutions were not effective on my deeply stained carpet.

Paid $250–300Reasonable priceGeneral carpet cleaning
Billie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This was first time I used this company ,but was satisfied with the work the technician did !the price seemed a bit high but not sure what is normal for my area that was cleaned ,but am happy with the work!

Paid $200–250Not sureGeneral carpet cleaning
Bret3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job from appointment setting to cleaning execution

Paid $300–350Reasonable priceGeneral carpet cleaningArea rug cleaningService not listed
Kirk4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Anthony was my carpet cleaning technician: professional and personable . I will be using this company again .

Paid $250–300Reasonable pricePet stain & odor removal+ Responsiveness+ Punctuality+ Value
MadisonLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service. They've helped clean bloody vomit stains out of thick carpet and decades old stained out of carpet for me. Always nice and professional.

Paid $100–150Great priceGeneral carpet cleaningArea rug cleaning
amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I got a very good carpet cleaning service from Dane

Paid $300–350Not sureGeneral carpet cleaning

Show more general carpet cleaning reviews (890 more) →

Price

$309+14% vs typical grout cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 66%Overpriced 4%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning907$196–$409
Pet stain & odor removal398—
Carpet steam cleaning308$170–$347
Area rug cleaning260$164–$398
Upholstery cleaning241$196–$415
Mattress cleaning9—
Drapes & curtain cleaning3—
Leather cleaning3—

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