Carpet cleaning service · Rancho Cordova, CA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%18+1.3Craft & service penalty90−1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 39 grout cleaningiPosition by Experts Score among all companies we track in this category. · better than 18%
4.9★★★★★2,960 Google reviews · 24 photos
94%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
8%reviews answered by the owner
$309typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Zerorez Sacramento Carpet Cleaning 4.9 out of 5 stars based on 2,960 reviews. Customers frequently praise the punctuality of technicians, clear communication regarding arrival times, and the thoroughness of carpet and furniture cleaning services. Recurring themes include professional conduct, detailed explanations of the process, and adherence to quoted prices. However, some lower-rated reviews cite concerns about inconsistent cleaning results, particularly regarding persistent stains or odors, and instances where final charges significantly exceeded initial estimates.
Google rating: 4.9 out of 5 from 2,960 reviews (94% five-star).
Reviews on this page: 2,959 Google reviews (2,065 with written comments, 59 with photos).
Owner responses: the business replied to 8% of reviews.
Most recent review: October 24, 2026.
Service: Grout Cleaning Service serving Rancho Cordova, California.
Data from Google, last updated October 25, 2026.
Score profile vs other grout cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyGrout Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez Sacramento Carpet Cleaning: 89/100 on this factor. Category median: 95.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez Sacramento Carpet Cleaning: 90/100 on this factor. Category median: 95.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez Sacramento Carpet Cleaning: 90/100 on this factor. Category median: 99.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez Sacramento Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez Sacramento Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez Sacramento Carpet Cleaning: 18/100 on this factor. Category median: 75.F
18
Bar = this company · dark tick = category median.
Star ratings
2,959 Google reviews we collected
4.9of 5
5 stars2,79394%
4 stars963%
3 stars231%
2 stars151%
1 star321%
Praise vs complaints
Phrases our text analysis found in 2,065 written reviews
99%praise
Praise3,79499%
Complaints481%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price8724%
Reasonable24266%
Overpriced164%
Not sure236%
$309+14% vs typical grout cleaning
Middle half of what 336 customers paid ($214–$434) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,20631%
Quality & results1,03127%
Speed & response62416%
Communication3619%
Would recommend3569%
Price & value1965%
Honesty & trust682%
What customers talk about
We read 2,065 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He took the time to explain everything, answered all of our questions and was very friendly and professional.”
“Now this is even more unprofessional and goes to show how poor their service is.”
“Anthony was our tech and he did an AMAZING job on our carpets.”
“Although I have no issues with the cleaning, the service experience was by far the worst I have ever had.”
“The Zerorez tech, Anthony, showed up on time and was super polite and personable.”
“They showed up late I had to call and ask what’s going on.”
“Technician explained what was needed and how process works.”
“My tech put in extra effort to improve carpet color and get to hard to reach areas.”
“I would definitely hire them again and highly recommend them for anyone in need of having their carpets cleaned.”
“Leo came out and cleaned our carpets this morning (5 stars for Leo 2 stars for the cleaning company).”
“Prices are always fair and the workmanship is second to none!”
“Then charged a percentage for using a card total $473 a little pricey for it to not bring out general stains”
“The process was seamless and smooth with clarity and transparency in their service and for one I don’t have to ask questions!”
“Zerorex has zero integrity of there work.”
People customers mention
Kevin99 reviews
Anthony55 reviews
Jordan40 reviews
Cody27 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zerorez Sacramento Carpet Cleaning for 8 kinds of job. Pick one to see what they paid and said.
Lisa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Anthony was our tech and he did an AMAZING job on our carpets. He took the time to explain everything, answered all of our questions and was very friendly and professional. We have had our carpets cleaned with other companies over the years and they have NEVER looked as good as they do now. It’s almost like we…
Paid $500+Great priceService not listed
Grace7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
The Zerorez tech, Anthony, showed up on time and was super polite and personable. He told me how long it would take and got right down to business. My carpets look brand new and I had them treated with something like scotch guard, so I expect them to look that way a lot longer.😊
Ray8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★
Yesterday, when the service tech left the carpets look brand new and I was very pleased… But this morning when I got up and the carpet had dried, a couple of spots have reappeared… I don’t know what the warranty covers, but I need him to come back out and work on these spots
Paid $150–200Reasonable priceArea rug cleaning
Anne11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
The service was excellent. The tech tried hard to get out a lot of dirt. And was able to do it !
Paid $250–300Great priceCarpet steam cleaning
Chuck2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Customer service was prompt with updating me from estimated to actual arrival time. Dane was friendly and thorough. We appreciated that he picked up our job as a last-minute fill in for another tech.
Paid $250–300Reasonable priceService not listed
Tom6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
You guys are great. The job was done fast and complete. Jason did a great job! See you next year!
Anthony was our tech and he did an AMAZING job on our carpets. He took the time to explain everything, answered all of our questions and was very friendly and professional. We have had our carpets cleaned with other companies over the years and they have NEVER looked as good as they do now. It’s almost like we have a house full of new carpet. I was blown away by how great it turned out. I would 11 out of 10 recommend Anthony and Zerorez for all of your carpet cleaning needs.
Price assessment: Great price
Price: $500+
Services: Service not listed
Mary Kay TamLocal Guide · 15 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Highly recommend. Sent regular updates on arrival which I appreciate. Technician explained what was needed and how process works. I can already tell carpet is cleaner brighter and no musty smell like some other cleaners leave. This was my first time using Zerores … will use them again!!
Krystal Cohen2 reviewsiTotal number of Google reviews Krystal has written across all businesses on Google Maps, not just this one.
We’re so glad the visit felt both professional and friendly, Krystal. That combination is exactly what our team aims for in every home, and it means a lot that it came through for you. We hope to see you again next time your floors need some attention!
Grace Price7 reviewsiTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
The Zerorez tech, Anthony, showed up on time and was super polite and personable. He told me how long it would take and got right down to business. My carpets look brand new and I had them treated with something like scotch guard, so I expect them to look that way a lot longer.😊
Price assessment: Great price
Price: $250–300
Services: Carpet steam cleaning, Area rug cleaning
Response from the owner · 3 days ago
Anthony will be happy to hear this! Showing up on time and walking you through the timeline before getting started is something he takes pride in. Adding protector to your carpets was a smart call, since it helps them resist spills and soil so that brand-new look sticks around longer. Enjoy those fresh floors and rugs, Grace!
Ty Powell2 reviewsiTotal number of Google reviews Ty has written across all businesses on Google Maps, not just this one.
Rug cleaning can feel like a bit of a mystery, so we’re glad the results and recommendations hit the mark for you, Ty. Our techs like to share what they notice about each rug’s fibers and condition so you know how to keep it looking its best between cleanings. Thanks for trusting us with it!
Steve Peterson9 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Outstanding, friendly and knowledgeable service. We’ll have them back in six months.
Response from the owner · 3 days ago
Six months it is, Steve! We’ll gladly be back on the calendar whenever you’re ready. Hearing that our team came across as knowledgeable and friendly is great feedback, and we appreciate you taking a moment to share it.
Ray Wiest8 reviewsiTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Yesterday, when the service tech left the carpets look brand new and I was very pleased… But this morning when I got up and the carpet had dried, a couple of spots have reappeared… I don’t know what the warranty covers, but I need him to come back out and work on these spots
Price assessment: Reasonable price
Price: $150–200
Services: Area rug cleaning
Response from the owner · 3 days ago
Hi Ray, we appreciate you letting us know about those spots. Some stains sit deep in the carpet backing or pad and can work their way back up to the surface as the carpet dries, which is why they sometimes show up the next morning. Our 30-Day Gotta-Love-It Guarantee is there for situations exactly like this, so please give our office a call at (916) 454-2103.
Carol Moore2 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
It was a pleasure meeting Terrence and his trainee Anthony. Both are very professional, courteous, and efficient. Terrence explained the process beforehand which I appreciate very much. My carpets are quite aged but they look terrific now!! I am thrilled with the results and appreciate the way Terrance and Anthony worked together!! Thank them both again for me!!
Price assessment: Great price
Services: General carpet cleaning
Response from the owner · 3 days ago
Carol, what a lovely message! Terrence and Anthony make a great team, and we’ll be sure to pass your thanks along to both of them. Older carpets can still have plenty of life left in them, and it’s always rewarding when a cleaning brings that back. We’re so happy you’re thrilled with the results.
Beth ortiz3 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Thanks for the review, Beth! We’re glad our technicians arrived on time and treated you and your home with courtesy. If you ever have questions about your service or pricing, our office is always happy to walk through the details with you.
Anne Fargusson11 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
