Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Zerorez Sacramento Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%18+1.3Craft & service penalty90−1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Zerorez Sacramento Carpet Cleaning

Rancho Cordova, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 39 grout cleaning · 4.9★ from 2,960 Google reviews

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Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez Sacramento Carpet Cleaning is better than 89% of grout cleaning.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez Sacramento Carpet Cleaning is better than 90% of grout cleaning.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez Sacramento Carpet Cleaning is better than 90% of grout cleaning.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez Sacramento Carpet Cleaning is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez Sacramento Carpet Cleaning is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez Sacramento Carpet Cleaning is better than 18% of grout cleaning.F
18

Reviews for your job

Customers hired Zerorez Sacramento Carpet Cleaning for 8 kinds of job.

Zerorez Sacramento Carpet Cleaning for mattress cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.44
Usually paidThe price range customers picked most often for this job.$200–250
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Mattress cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 5

All 9 Google reviews tagged “Mattress cleaning”

Denisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Cody is a great tech. Professional, knowledgeable and courteous. He did a great job

Paid $200–250Reasonable priceMattress cleaning
Stephanie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Employee very professional, explain in detail how the process went. Very Helpful with questions and concerns. Great employee for the company will definitely recommend and use this company again. 5 Star employee

Upholstery cleaningMattress cleaning+ Professionalism+ Value
Lliana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Well I wanna be fair but I contact them for a mattress cleaning and steam cleaning originally to make the whole story short I saw different quotes that what was originally given to me I understand with the different treatments but I feel like I got ripped off because the lady said that it was going to be $80 for…

General carpet cleaningMattress cleaningPet stain & odor removal
Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional Excellent service Mattress looks brand new again

Mattress cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Alyssa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had a lovely experience with the 2 individuals that came out to our home to clean our mattress. They were very quick and informative. I will use this company again in the future.

Mattress cleaning+ Responsiveness+ Punctuality+ Quality
Pedro2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Anthony did a great job. Arrived on time and was really friendly. He answered all my questions and was really professional the entire time. Would definitely recommend to anyone looking for carpet or furniture cleaning.

Mattress cleaning+ Punctuality+ Professionalism
Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Rating only, no written review.

Upholstery cleaningMattress cleaning
Anna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Mattress cleaning+ Responsiveness+ Quality+ Professionalism
debra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningMattress cleaning+ Responsiveness+ Quality+ Professionalism

Price

$309+14% vs typical grout cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 66%Overpriced 4%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning907$196–$409
Pet stain & odor removal398—
Carpet steam cleaning308$170–$347
Area rug cleaning260$164–$398
Upholstery cleaning241$196–$415
Mattress cleaning9—
Drapes & curtain cleaning3—
Leather cleaning3—

Compare with

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