How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%18+1.3Craft & service penalty90−1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREZerorez Sacramento Carpet Cleaning
Rancho Cordova, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 39 grout cleaning · 4.9★ from 2,960 Google reviews
Report card
Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Sacramento Carpet Cleaning for 8 kinds of job.
Zerorez Sacramento Carpet Cleaning for pet stain & odor removal
Clear ✕All 398 Google reviews tagged “Pet stain & odor removal” · showing 180
Friendly, helpful, and thorough service! I only use zerorez for my home!
My carpet tech was super! He was very nice, efficient and extremely helpful with some difficult pet areas. I’ve been using Zerorez for many years and will definitely continue to because of the wonderful service you provide!
Very happy with the results!
Anthony was my carpet cleaning technician: professional and personable . I will be using this company again .
Fantastic service and quick response, technician was awesome. Plan to use again next year.
Our wonderful Technician was able to bring my 20+ year old carpet back to life. In addition to removing pet & family wear stains, the carpet is brighter & feels new. Thanks so much! It's ZEROREZ only for my carpet from now on....& of course a Good Technician
Great experience! Anthony was very professional, on time, explained everything nicely and was so kind to my two dogs. My carpet looked beautiful and smelled wonderful after he finished. Terrific price as well. I’m a very happy customer and will be using Zerorez again.
I love using this place to get my carpet cleaned. Cody did an amazing job and gives great advice on how to keep your carpet clean for as long as you can. Highly recommend.
We were able to get our mattress and area rugs cleaned at the same time in our home! From our initial contact until our service technician left our house - the process was seamless and easy. Our service technician was friendly and educated us about the cleaning techniques. He gave us plenty of opportunity to…
We have used Zerorez for years. I highly recommend getting the protectant. It helps so much with 3 pets, 3 kids and 2 adults making stains! Every tech I have had come to our home is fantastic. 3/17/26: now that I’ve used the upholstery cleaning, I’m a big believer! I had no idea how much oil from my 4 pets sitting…
Kevin is a great. He takes personal care to do the best job possible and get you the results you want Thanks. Another Great experience with Zeroez. Clear, no surprise pricing and a great job. I especially like the protectant they apply. Helps with spills (even red wine!) Thank you Anthony.
Excellent technician- so nice and thorough/ my carpets look amazing !
Through deep cleaning of our carpet.
The technician was wonderful. He arrived on time, did his job, and left the place looking fabulous. I strongly recommend Zerorez to anyone who values their carpet and upholstery. I have already scheduled my next appointment.
Terrance was wonderful. He was professional and explained everything in detail.
Anthony was super friendly, conscientious and really cared about his work. I've used Zerorez for years and am always happy.
Cody was great I explaining what to expect from the cleaning, and checked in as he cleaned.
Very efficient and removed some terrible spots!
Jordan was very helpful. He gave us some good tips for dealing with our puppy messes.
They did a great job as usual. Explained everything and not high pressure sales. Cleaned up after themselves and carpets are great again.
Kevin was THE MOST polite service person I have ever met. Very courteous and considerate.
This is the 2nd time we have used Zerorez and they were just as good as the 1st time. Kevin called to let me know he was about an hour out, so we would be ready for his arrival. Upon arrival he introduced himself and thanked us for asking for him again, asked to see the area to be cleaned. Before entering the house…
Very good! Looks great now! Tech was thorough and easy to work with ! Can’t say enough! excellent service!!
Excellent service!
Ryan was professional and knowledgeajble. He took the time to answer all of my questions & concerns. His work was thorough and efficient. Great job! Worth the cost!
Very professional. Discussed options and recommendations for addressing pet stains and how to do spot cleaning in future. Reasonable prices and carpet dries quickly!
Love ZeroRez service technicians, Kevin & Sean! They took care of my carpet cleaning needs quickly and efficiently. Great job guys!
The carpet cleaners I didn’t know I needed until today!!
Jordan was very professional and did a great job cleaning and recommended what other services we should consider, we added the deodorizer. We will use this service again and request Jordan.
This company is great! The tech, Kevin, is always respectful, thorough, detailed, and friendly. They work with our schedule and send out reminders, without being annoying. Highly recommend them!
High quality results cleaning our carpets. Company uses new high tech technique that leaves carpet like new (17 years old) and dry in under two (2) hours. Will definitely use their services again and again and again.
Eraclio was friendly and polite and did an excellent job cleaning my mom's carpets which had about six years of dirt ground into them. House smelled so clean and fresh when he was done!
Kevin was a perfect rep for your business
Always a wonderful job . Love service and highly recommend
Kevin is one the Most Professional and Kind people I have ever met. This the third time I have used this ZeroRez method of cleaning my carpets. This time after a visiting dog! I must say they look and smell terrific! The fast drying time is a major plus to a busy household. I wouldn’t even think of using anyone else…
E came nice and early and stayed a long time to clean our carpets. So far they look much better! E was professional and friendly and we appreciate his work.
Easy to schedule, everything was set up on my cell phone, easy and user friendly. Great service! Was very satisfied with the technician. He was very informative and very pleasant. Will be using them again.
The technician was very knowledgeable and explained the process and fees very thoroughly
No bait and switch - highly recommend!!!
Technician Jordan arrived on time, thoroughly explained everything and then got to the job. Third time we've used them, and couldn't be happier.
Adding since my last review... Jordan arrived early and did a fantastic job getting out all the carpet stains including spilt espresso. Highly recommend this company. 2021 review- this is a professional team who go beyond to provide quality service.and cleaning/deodorizor products We highly recommend using them.…
Kevin did an amazing job cleaning our carpets, linoleum and tile. Highly recommend!
Staff was friendly. Carpets look like new again
Phenomenal service, knowledgeable professionals
Technician was professional, knowledgeable, and enthusiastic about helping me get my carpets cleaned. The office staff was attentive and able to squeeze me in to their schedule sooner than I had expected.
Kevin is excellent. He goes over the top explaining and being very honest with the situation.Very professional at the same time and very friendly. I will definitely recommend him over and over.
Technician was very professional and knowledgeable.. Provided non pressure options. Service what is provided as promised.
They did a fabulous job!! Very professional. He got out some very stubborn spots.
Appointment was set up quickly and reminders were great. Carpet looked great after cleaning. Cleaning removed tough stains. Drying time is hours and not days. The Technician, Kevin, provided advice to help maintain carpet cleaning. He was also personable, professional and very thorough with the cleaning. I’ve used New Rez for 15 years.
Technicians are always the best!
Jordan and Cody were professional and treated my husband and I with respect. The carpets look fantastic and the stains are gone.
They did amazing work.
Explained everything. Did a Great!! job!!
Andrew thoroughly checked the carpets before starting to determine where the heavily soiled areas were. Pet treatments were added. Most stains were completely lifted. Overall the experience was professional and completed well. I'm very satisfied with the cleanliness of my old carpets.
Our carpet feels and looks like it did when it was brand new!
Jordan was awesome! The carpet was not very old but due to dogs was dirty and stinky!!! It’s like new again! It smells great! I Would 100% recommend doing this for a new home purchase and move in. With the amount of cleaning our newly purchased home needs it’s SOOOO nice that the carpets are clean and sanitary for…
Did a great jobs the carpets look new again Thanks
Very pleasant and did a great job.
Anthony was polite, professional and on time
Very professional. Carpets look and feel great! Great price!
Quick and definitely did an amazing job would definitely recommend!
Very knowledgeable. Listened to my questions and concerns. Excellent work. He also cleaned the Tile and Grout, it's never looked this good.
Technician did awesome job. Just WAY overpriced. I've had my carpets cleaned twice a year for 13 years and have never been charged this much for 2 rooms and a stairway. Even with some pet stains. I'm talking close to double what I've paid in the past
Kevin was extremely professional and polite. He had a lot of great information and was very knowledgeable!
Jordan was very informative, professional & friendly. Prices were a little higher than I expected, but the service was great!!!! Thank you Jordan, I look forward to seeing you next year. I will definitely send you referrals !!!!
Jordan was very professional and helpful. I plan to see him again.
Great service all of the above with customers
Great customer service and Did a AMAZING job, my carpets look and smell 1,000xs better.
Awesome service and great results! Recommend 💯💯💯💯
Outstanding job with the carpets. Fast and professional. Great communication and customer service. My carpets are at roughly 20 years old and I have an indoor dog. They made them look brand new! Also they are tech savvy with the payment options. You can just pay using your phone if you prefer that way.
Anthony was very professional and explained what he was going to do. My couches look great and I would recommend him any time.
Our technician, Kevin, was very knowledgeable, friendly, and professional! His explanations were clear and concise, and he used his time efficiently. Thank you!!
My technician was very friendly and professional. We did a walk through of my home where he gave recommendations to treatment without being pushy. The information I submitted online for service request was not too far off from what he recommended. He told me ahead of time the whole process and walked through the…
Kevin did a great job cleaning my carpet. He got out pet stains I didn’t think would come out. 👏👏👏
The technician was polite and professional. He explained the process along with highlighting anything to ensure the best carpet experience.
Excellent service from Kevin!
Always thorough and professional, they're my carpet cleaning go-to.
My technician, Anthony, was friendly and did a fantastic job explaining and performing the carpet cleaning service. He answered my questions thoroughly and gave me advice on what to do and what not to do to ensure my light colored carpets don’t get worse. Anthony was professional in our interactions and I…
Kevin is phenomenal! Well spoken, respectful and knowledgeable!!! Thank you so much Kevin!!!
Kevin was courteous and mindful, explained the process well and thoroughly cleaned my sectional to remove dog odors.
Outstanding professionalism and expertise. The customer service was tops from the beginning. Zeroez answered my call, scheduled service when I wanted it and at a price that I felt was reasonable. The techs showed up in time and did excellent work. They isolated pet stains and cleaned them very well. I will totally…
Anthony was the technician who cleaned my carpet for me. He was super helpful and gave me a ton of information about how to take care of my odor problem. I can’t put into words how appreciative I am of his professional help.
The technicians were kind and very knowledgeable on all the issues with our carpets. From cat urine to kids slime messes they provided detailed information as to the process and what the potential outcomes would be. Our carpets look brand new and the pet odor is gone!
Anthony was fantastic…great communication, very informative and friendly. He worked hard and got the job done in an hour. My carpets look terrific ! Thank you!!!
Very professional, on time, knowledgeable, friendly. Carpets look very good
My technician ws friendly and I formative. He even cleaned an extra rug!
Kevin always does an amazing job. He’s very detailed and makes sure we know everything that’s been done and why. He’s super nice and always makes sure to answer all of our questions. We love the way the carpet smells and feels after the service is complete.
Jordan was a great communicator and very professional. He under promised and certainly over delivered. Our carpets haven’t looked this great ever! Thank you so much!
Our Cleaning expert was fantastic and completely transparent about results. He gave us exceptional customer service! All 10’s for him!!! We will definitely use Zero Rez again!
Kevin was AMAZING! So polite and professional. He takes pride in his work, as he should. I thought my carpets were beyond cleaning. Kevin….thank you for proving me wrong! They look brand new and the smell….GONE! He explained the entire process from A to Z. Asked multiple times if I had any questions because he…
Technician was very professional, efficient and on time.
Very professional,nice and effective.
Excellent job
Always thorough, prompt, courteous & respectful of home.
Fantastic service from Jordan!
Good communication, timely arrival, clean carpet! The technician provided clear information on the process. Great results. Thanks!
Anthony was very professional and informative. He did a great job on my rugs.
Well I wanna be fair but I contact them for a mattress cleaning and steam cleaning originally to make the whole story short I saw different quotes that what was originally given to me I understand with the different treatments but I feel like I got ripped off because the lady said that it was going to be $80 for…
Jordan did such a great job getting stains out of cream colored carpeting and making my couches look new again!
Awesome! Tech was great quick and thorough. Price was very good!
Zerorez is an incredible company with a kind, compassionate staff! I had a disastrous situation in which a dog ran inside my house and spread diarrhea all over my new light colored carpet. Zerorez came out to my house the same day I called and brought my carpet 'back to life'! The lead technician, Jordan Perez, was…
I needed someone last minute to come out before guests arrive for Christmas. They answered the phone promptly, gave me a quote and said someone could come out same day! Jordan was very professional and friendly. He did a thorough job of checking the rooms and explaining my options. The carpet and area rug look great…
I’ve used ZeroRez in the past and had the same great experience on this job. I had the whole house carpet cleaned as well as all the tile. I was surprised at how well the tile came out, bright, clean grout lines, and looks fresh. I would always recommend ZeroRez to anyone for your floor cleaning. My tech was very…
Jordan is a fantastic technician. Friendly, honest, trustworthy. And what a memory! Thanks Jordan for always taking such good care of us!
Richard did an amazing job.
Andrew was very personable and is very knowledgeable about his craft. Not only did he get the pet odor out of the carpet he was able to get some grease out as well. Plan on using this company again to clean the remainder of my house.
Alex was absolutely a dream. Informative, answered all my pressing questions and took the time to go over things with me. Thank you!!!!!
This is our second time using Zerorez. Each time their technicians were professional, timely, and hard-working. We feel their pricing was fair and competitive. They left no mess and the carpets turned out beautifully. There was no long wait for anything to dry either with Zerorez. This time they cleaned an older…
They are a very good business the gentleman who shampooed the carpet was very nice and professional and effective.
I had a very good experience with lead technician, Jordan Perez. He was so knowledgeable and explained everything thoroughly. He took the work out of making my decisions, especially when needing to add the pet stain and odor remover services, which I highly recommend! I am definitely going to use them again and…
Jordan was my technician and he was very good at communicating his plan to clean my carpets and what to expect as far as the cost. My carpets looked great after he finished! I’m happy with the results and would use Zerorez again.
Used Zerorez previously to try to clean stains in the carpet left from an elderly parent...they removed the odor, but because my father waited too long and I did not know about it, they could not eliminate the actual stain. I called them back out to clean the hallways and family room as my dad always walks barefoot…
Kevin was very friendly and professional. He shared some tips on dealing with future pet stains; very helpful.
Jake, did an excellent job on a tough carpet to clean. Great personality. Thanks, Jake. I had my carpets clean again after a year or so when Jake did it. I received the same great experience as I did last time from Richard. I will be using them again next time I feel the carpet needs freshing up.
Jordan did a great job at explaining everything to me and doing the job itself
The young man was polite, quick and efficient. He did a very good job.
Great work from Jordan. He was extremely informative and comprehensive. Professional service with great results!
I use zerorez carpet cleaners every three months to clean our carpets, and always have a great experience! Today, Kevin was our service tech - he was super friendly, responsive, and did an amazing job on our white carpets, that had quite a few stains. Will definitely continue to use this service!
Very professional, courteous, on time and efficient. He removed a stain at the top of our stairs that I had been working on for over a year. Our carpet looks like new!
Kevin was AWESOME!!! Explained everything before starting! Super friendly guy & good at his job. Would love having h
Absolutely amazing. I did not expect these results! I am now on a plan because I have 2 dogs and there now is Absolutely no smell.
The carpets are clean, look good and smell good. I’m happy with the service and Andrew was courteous, wore protective booties, gave me all the information I needed. I recommend Zerorez without hesitation.
Great experience and results!
They came out next day to clean an area rug, the tech was really nice and did a great job. My 7 year old chatted his ear off the whole time and he was super nice about it!
We are very pleased with the results of the service, both the cleaning and the customer service of the technicians. They were very proficient and communicated clearly about what they were doing.
Professional, responsive, outstanding CS from schedulers who I had deal with my rescheduling a couple times to technician Jordan who clearly explained options and even demonstrated the differences in their products. I chose ZeroRez based on what I read in reviews and their website. They are pricier, but worth every…
Cleaners were professional but it was a very expensive service for a basic cleaning of a small 2 bedroom apartment. I was charged almost $500 for a basic cleaning and three spot treatments.
The tech was great! Called to let me know he was on the way. He arrived on time. Assessed my carpet cleaning needs and did a great job. I would definitely use them again. I would highly recommend this company to anyone needing a good carpet cleaning service.
Scheduling appointment was easy enough when calling. On date of appointment, original technician fell behind schedule due to unforeseen issues. I was kept informed, and ultimately another technician was dispatched so as not to delay further. Kevin was polite and thorough in his pre-cleaning assessment of the carpets…
Sean showed up when he said he was going to, within the window originally scheduled. He explained that he was training a new employee and showed him how to locate the lively sprayed of urine my male dogs leave for me. He explained to him the different ways to eradicate the urine in the carpet (topical vs. flush)…
My grandparents carpet was so dirty, I believe it was a serious risk to their health. I searched for carpet cleaners and Sacramento and ZeroRes had great reviews, so I gave them a call. They are certainly not inexpensive, but they did a wonderful job and seem to have a more sophisticated system than other cleaners…
The tech was super professional, on time, communicative, and organized. Was a little bit more expensive than other companies but after this experience, it was completely worth it. My couch is completely spotless and almost completely dry by the time he was cleaned up and gone. I would recommend this company to anyone looking for quality work.
Anthony was professional and friendly. Carpet looks great! I appreciate great customer service! I would highly recommend this company and their technicians!
The tech was on time ,professional, polite and explained what he did and effects the cleaning had.
Amazing experience. The carpet look and smell great. The tech was personable, professional, and courteous. We can’t wait to have our tile and grout cleaned next.
Very professional Excellent service Mattress looks brand new again
I have used zerorez for 3 years now. Jordan is awesome!
Kevin with Zerorez was scheduled to arrive at 3 pm today to clean our carpets and upholstery. He called ahead and advised he would be on time and actually arrived at exactly 3pm. He looked at the job, confirmed the cost and scope of work and started to work immediately. He periodically updated me and kept me…
Really good cleaning system! Very professional and nice crew. We had a few rooms with bad pet odors. Such an improvement! Will use them again.
Jordan was extremely professional and great to meet. He had a tough job with our carpet and he did a fantastic job. Jordan's quality of work exceeded our expectation.
Kevin is Fabulous
The service provided at our home was excellent. The two technicians were very professional, thorough very helpful in describing the services they were providing. However, there was an issue with the initial information we received from the office when we scheduled the service. We were given a preliminary estimate of…
Had a wonderful experience using Zero Rez to clean our carpets. The carpets look great and the customer service was great and our carpet technician was very friendly and helpful. Five stars!
Kevin is outstanding. Called to let me know his E.T.A., arrived early and ready to work. Assessed the job, made excellent recommendations, and went straight to work. The job was challenging. A ceiling inside a R.V. with minimal air circulation on a 80 degree day. Never a complaint. The outcome was better than…
This company is great! The technician, Kevin, was professional, friendly and efficient. I received a phone call when he was on the way, he was on time and now the carpets are wonderfully clean! No lingering odors and no harsh chemicals. I am really happy with the results and will use them again.
Great experience. Friendly towards dogs and children.
Extremely professional, polite and a pleasure to work with. Highly recommend this company
Zero Rez did a fabulous job cleaning my carpets and fixing a pet issue we had. They were timely and I love that there are no harsh chemicals. Their phone number will remain in my contacts as the only carpet cleaners I will use.
Jordan was very professional and explained all the carpet cleaning services he could provide which were out of my budget. The pet stain removal and overall cleaning were great for my two bedrooms. A bit more expensive than last cleaning but well worth the extra bucks.
My technician, Jordan, was very professional and thorough and addressed any concerns or questions I had, before I could mention them. I would highly recommend Zerorez to anyone who needed to have their carpets cleaned.
The zerorez rep was amazing. Very professional. I will do business with him again.
Kevin is totally awesome! He takes pride in his work and puts in extra effort to make sure the carpet looks perfect!
Great service. Carpets are clean and not crunchy. It’s the only carpet cleaning service we will use.
Just used Zeroez for a second time and my carpets look and smell amazing! I like how simple it is to book online. The technician Dustin was prompt, honest and did a great job! I will use them again and again.
Technician went over service to be provided and we discussed alternatives and pricing. I had a sofa Cleaned and carpets. Some of the carpet areas were well trafficked and I was warned that the pile on the carpet may not look clean. It took 8 hours for the carpet to dry which I was not pleased with. Otherwise it was…
They did a good job and the carpets look good! Dried within 5 hours with heat and fans on. Quoted $375 but ended up at $900 with the add on for pet stains which to be honest, there were many. Technician was great!
Technician Anthony was professional, knowledgeable and provided excellent customer service. Very satisfied.
Kept in communication and even arrived EARLY! Explained every step of the process and did a great job on our carpet and stairs.
Fantastic service! Our technician Kevin was super informative and quick, helping us out and making our carpet clean so much better!
The technician Eraclio Silva was so helpful. Professional, very nice and knew what he was doing. I recommend this company and technician.
Jordan was very knowledgeable and helpful! He worked very efficiently and did an excellent job on our carpets! They look brand new! Our carpets feel great and smell so clean! HIGHLY recommend!!
Kevin was very professional. Prompt quick and efficient. I will use Zerorez again in a future.
Service was exceptional! Jorden was professional and friendly. My husband and I plan to have him come back soon Thank you!!!
Carpets not soggy, dried in a day. Arrived on time. Finished quickly. Very professional and friendly.
Very professional and did a thorough job in carpet cleaning. Highly recommend!
Professional and got the job quickly. Will use again for future cleaning needs.
They did an awesome job! Cleaned and protected the carpet!
Outstanding Service…very knowledgeable senior technician…very pleasant and engaging…would recommend ZeroRez, and technician Eraclio, without any hesitation!!
Our technician was professional, friendly and knowledgeable. He explained the whole process and was very detail oriented. Our carpets look brand new again
Zerorez was easy to schedule and they showed up early! The tech was helpful, explained what he was going to do and how to care for the carpets after. Our carpets look beautiful!
Jordan went out of his way to suggest services that he thought would bring the best results. My carpet looks almost like new!
Too expensive! The scheduler kept saying how great it was going to be and convinced me to book. The technician was friendly and professional. Quality difference between them and other companies is not noticable enough for the extra cost ($570 vs $200). The smell of the product they use is awful and very strong which…
Great service
Our technician "E" was very professional and friendly. He explained everything in detail and made good recommendations on how to keep our carpets in good condition. I am very pleased with his work.
My carpet looks great excellent very professional friendly they will tell you everything that they're going to do and what they can do for your carpets love this company
Very Polite and Professional Work was top notch.
Jordan was very professional was very professional and it was the best carpet cleaning we've ever had in fact I'm getting ready to call you and have you scheduled again very very happy with the work that was done the carpet smells really good best it's ever smelled before. A little bit on the pricey side but worth it
I called Zerorez for a last minute, same day appointment and they were able to have a technician come out a hour later. Kevin was my technician and he did an amazing job. He took his time, and was VERY thorough. My carpets look brand new. He explained everything he was doing and told me what he recommended when he…
They were efficient and the outcome looked brand new!
What a pleasure doing business with this company. Very fast and efficient. Great instructions for carpet care.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 907 | $196–$409 |
| Pet stain & odor removal | 398 | — |
| Carpet steam cleaning | 308 | $170–$347 |
| Area rug cleaning | 260 | $164–$398 |
| Upholstery cleaning | 241 | $196–$415 |
| Mattress cleaning | 9 | — |
| Drapes & curtain cleaning | 3 | — |
| Leather cleaning | 3 | — |
