How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%61+4.3Craft & service penalty91−0.9Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREZerorez San Diego
San Diego, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 7,889 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez San Diego for 8 kinds of job.
Zerorez San Diego for area rug cleaning
Clear ✕All 871 Google reviews tagged “Area rug cleaning” · showing 120
Jose was Professional. Asked if I had any questions. Arrived at 0830hrs. Which was great. Overall great service. Thanks, Jose. .
Each time I have used Zero Rez,the tech has been friendly, professional, and thorough. All the items cleaned look great, thanks again.
They did a really great job on my couch and rugs. He made sure to set reasonable expectations and it turned out even better than I thought it would!
Isaac came out to clean two of my area rugs, he was very professional kind and courteous, and I must say he Has a strong work ethic and takes pride in his work. He removed every stain from my entryway carpet which is remarkable. It was a pleasure working with him. I will definitely be requesting him for future cleaning. Thank you, Isaac.
Courteous, timely, great service!
Very nice young man who quoted us a fair price to clean two rugs. He was efficient and finished in a timely manner
The technician arrived promptly. He was very pleasant and polite. When I payed for the service I tipped 15% but realized that was more than I meant to give. He would have to call the office to change it. Of course I didn’t want to go through that so he received a $52 tip!! The cushions on the sofa did not come out…
The guys did a beautiful job! Very happy with all the service and all really nice people!
I've used them for many years now. I could not be happier with the their service and performance. 100% recommend Zerorez.
Scott from Zerorez did an outstanding job cleaning our white nylon carpeting, removing general soil, spills plus where our German Shpherd sleeps. Us where our dog got sick. Everything looks brand new. Scott was thorough and did a wonderful job we couldn’t be happier. Highly recommend Zerorez.
Ronnie was pleasant (cool), worked quickly, hard working, and informative Yes, I plan to use your service again!
Super friendly, well informed, and did a great job!
Angel did a super job. Fast and courteous. So happy to have a clean carpet again. Will call again when we’re ready.
The technician was professional, on time, and did a great job.
Excellence service as usual. One tech showed up on time and did a great job cleaning my three area rugs and the cost was very reasonable. I have used them once before and I will use them again in the future.
Isac did an amazing job taking care of our house. He was fast and was able to solve several problem areas.
The technician didn't an awesome on our carpet .We will definitely use them again.
Carpets look great. Excellent work. A shout out to Isaac, our technician, who did a meticulous job. Very pleased with his work & the results.
Excellent,efficient, nice guy Fernando!telling everyone. Thank you
Very professional and the final results are beautiful.
We’ve used Zerorez Carpet Cleaning several times now, and they never disappoint! Ronnie did an amazing job, and the quality of their work is always excellent. They’re professional, thorough, and consistently deliver great results. We highly recommend their services and will definitely continue using them!
Luis, your technician, was very knowledgeable and courteous. He did an excellent job.
Excellent service
Great service and great crew.! Very professional service team!
Not satisfied. First the edge of the bed legs were not cleaned, even not touched. I have to call their Costomer service, then the technician came back and cleaned the edge, but not beyond, even the carpet edge nearby was dirty. Second, the clean white area is ok because I can not tell the difference before and after…
Went over aspects of the cleaning including testing a few spots on the carpet to insure no damage would be done. Carpet looks great!
My Technician, Cesar, was incredibly conscientious. He just finished the job and if the carpet looks the way it does now in 24 hrs, I will be thrilled to death. Thank you so much.
Great experience! After being left hanging by a DIFFERENT company, I contacted zerorez and they were able to fit me in the following day. The technicians showed up early on during the given time frame. They were young, but very respectful and provided excellent customer service. They were polite and professional. Very happy with everything!
We had our carpets cleaned. Ron was great, , job well done. Thank you Ron
Giovanni was great! 👍 No Muss, No Fuss. Easiest carpet cleaning experience ever. This will now be my carpet cleaning service from now on.
Giovanni was the best ever!!! Did an amazing with what I have and everything looks fabulous! Definitely call them again when the time comes!:)
Christian did a great job. He got out a spot that’s been there for years. I’m very happy with the service.
As per usual, Mason did an amazing job. It's nice to use the same tech every time.
Izick is a super technician. He cleaned our carpeting efficiently and with great results. Certainly we will use ZeroRez again and ask for Izick by name.
The gentleman that cleaned by couches and chair and area rug was so nice and very professional! I will definitely get him again to do your home!
Got out some tough stains. Your techs are such wonderful kind young men.Always make my 20 year old carpet look new.
On time. Reasonable quote. Job well done. Quick and efficient. Will definitely use their service again.
Great job , great serviceman
Izick was great. Very professional
Excellent communication, great job on the cleaning, and did our job very soon after calling! Very happy
Very friendly and professional. Job was done efficiently and quickly. Will certainly use again.
Luis was professional, pleasant and explained the process clearly. He took care to protect the stairs, wood flooring and walls leaving all in excellent condition.
service was great very polite and knowledgeable
Jose and Christian were great. Clean and considerate. Good explanation of the cleaning process.
What an amazing experience and the carpet looks brand new.
I felt my carpet was a lost cause with dark black spots everywhere. Ronnie came in and it looks like a brand new carpet. I couldn’t be happier with the results. Thank you Ronnie for your expertise and professionalism.
Very caring and professional...
My stone floors and grout are beautiful again and 2 older chairs we had cleaned look almost new! Our technician was polite, worked hard, and I'm extremely pleased!
Jose was Professional, knowledgeable & courteous. Would definitely request him for future cleanings.
Very efficient and polite!!!’
Friendly service and the techs offered realistic advise on what would work best for my runners/ carpet. They were so great that I decided to add on a couch cleaning as well.
Great service and a great price
Very personable and professional. Highly recommended!
The technicians arrived at my home on time, cleaned 6 rooms, 3 area rugs, and one chair. The entire process took 2 hours, which I appreciated very much. I vacuumed everything ahead of the team, and moved what chairs I could. Everything is very clean, without odor and should dry fairly quickly in this warm weather. I…
Quick response for getting me scheduled promptly. The technician was knowledgeable, friendly, and took care of the spots/stains. Looks great. Highly recommended.
They do a great job! Not chemicals! Luis came and he did a thorough cleaning and was helpful and patient to get everything done.
Zerorez is awesome, professional, friendly, great service and knowledgeable. I’ve been with this company for 3 years now and I have never had a complaint. Thank you Zerorex for keeping my couch and carpet clean and being pet friendly!
Exceptional service and professional employees.
Always thorough and do a great job. Thank you!
This was the second time Moses cleaned my living room carpet and sofa. He’s thorough, professional, and polite.
Carpets and area rugs look great. They really needed a good clean. Guys were great who cleaned them.
They had an appointment within the same week, communicated any changes in times, were very personable, professional, and did a great job! I highly recommend them.
Cesar was my Zerores Tech and he was outstanding! Prompt arrival, friendly and professional. We reviewed the cleaning plan, he explained how he was going to proceed and he went to work. He was thorough, efficient and shared some carpet maintenance tips. Excellent work and we are very pleased!
On time, got the job done well.
Ta was great! On time and quick to work. He updated me on each step and how much it would cost with certain modifications related to add-ons and length of hallways. I would recommend ZeroRez and would use them again. The process from beginning to end was smooth and no hassle.
My Townhouse is very tricky to get to, and Zerorez managed it all without a problem. They did an excellent job, and my carpets look sensational… I could not have expected more! Dylan and Mike were professionals, great guys and I could not have found a better carpet care company, Zerorez delivers what they say!
Outstanding service! Scott was friendly and polite. He clearly communicated his arrival time in advance, accommodate a scheduling change, worked efficiently and produced excellent results. I’ll continue using ZeroRez.
Very nice technician. Careful and competent
An excellent job. We were particularly concerned about medical charcoal stain on lig. ht carpet. It looks great, and we were really concerned that we were going to be shopping for a carpet replacement. Thanks
The guy was polite and thorough and explained my sq.footage to me. I had an 8x10 area rug and 2 bathrooms, kitchen, dining room and laundry room steam cleaned and sealer on the grout. Very Satisfied
I’ve used zero Rez for many years. Always excellent service!
Veey efficient, great communication throughout the process. Friendly, kowledgeable workers..carpets look great.
Christian did a great job. He is friendly, professional and takes pride in his work.
Good carpet cleaning
Love zerorez 🙌
Mason was very professional and knowledgeable. If our rug comes out good we plan on using Zerorez again .
Best carpet cleaning ever. The technician was fantastic. He cleaned the edges of the stairs and they look new again. Plus he gave me some great tips. This is the second time I've used Zerorez I highly recommend.
Technicians were wonderful and thorough. My laminate floors look brand new however my rug does bot look clean in areas where there is foot traffic. Unfortunately I would not recommend getting your rug cleaned. Laminate 100% recommend.
Technician (Jose) did a thorough job with great customer service. Very professional and friendly. Add-ons were a little over priced.
Prompt, courteous and professional service. My area rug looks brand new. I call them back quarterly to maintain my area rug.
Rugs came back in like new condition. They were so clean you feel the clean walking barefoot on them. They look great! Easy pick up and drop off service. Highly recommend these guys!
Did a great job and very pleasant young man. Answered any questions we had.
I am very pleased with Zerorez. Matthew L. came to my house today to clean my carpets, and he did a great job! I have never used Zerorez before but the HVAC company that replaced my ductwork and insulation last week chose Zerorez to clean the carpet in my master bedroom's closet, after they finished their HVAC work…
The young man did an amazing job! Took his time and made the carpets and patio furniture look brand new.
Matthew did a great job in arriving on time and finishing up the job promptly. He was very courteous & professional👍
Totally professional, worked quickly to accomplish the necessary cleaning
Ronnie and Luis were amazing! They were prompt, knowledgeable, respectful and did an amazing job! Fabulous is all I can say!
Angel, My technician was great. He cleaned everything beautifully. He was very caring and sweet. And professional. Careful though, this company likes to upsell you. The $169 special turned into $289. For two small bedrooms and a small area rug. It turns out disinfectant and odor reducer Do not come with the…
Great job 👏 3rd time I’ve used them. Will do again 👍
Our experience with zero Rez was excellent. Their service Rep did an excellent job, taking sufficient time to remove some difficult stains, and was very professional. Will definitely use them again.
Scott with Zerorez cleaned my 7 area rugs which were moderately soiled after five years of neglect and 3 dogs. He was able to clean them to my satisfaction in a timely and professional manner. I would recommend them to friends and family.
Great job getting out pesky stains in my area rugs
Ronnie was incredibly knowledgeable and professional. He offered suggestions to help improve the life of my carpet.
Jose did a great job! He was very nice and was respectful. The carpets look great!
The technician arrived on time and did a superb job cleaning my two large area rugs
On time, professional and did a great job.
The guys showed up right on time, helped us pick up & move large oriental rug so they could get to work. They were efficient and pleasant. We would definitely recommend Zerorez.
Johnny did an awesome job. Our carpets are over ten years old and had not been cleaned in 7 years. They can put looking almost brand new. Great job Zerorez and Johnny.
Luis was fantastic from start to finish! He was friendly, professional, and clearly took pride in his work. I also appreciated how nice he was with my dog. He was straightforward and informative without being pushy, which I really appreciated. Although the price was a little expensive, the quality of the cleaning…
The carpet had several areas of high use dirt walkways. Not anymore! The pre-treatment and attention to detail to get those areas out worked.
Jose and Matthew provided excellent service and kept me informed of progress throughout the visit. I would highly recommend Zerorez and both employees.
Jerry did a great job
Arrived on time; spot treated; FRIENDLY;Great service *
Everything was perfect. The team was quick and d efficient. Love my clean carpets!!!
I have used Zerorez for 9 years now and they do a fabulous job everytime. I have Zerorez clean my carpet, rugs, and tile floors. They use a natural orange peel cleaner that leaves no odors or residue. No complaints and would highly recommend their services to all.
There was great communication About when ZEROREZ would arrive. Technician was quick to the job and did his tasks non stop. Fast and got the job done. Cleaned 2 chairs and a family room carpet. Made some good suggestions before he left. I would use them again, and have used them several times before.
Quick, punctual, professional.
Giovani’s was a true professional and did an amazing job . Very happy with your company
Had been looking for a reasonable company. Research the company. 5 stars
Nick was quick and effecient, they were both great and professional.
excellent service, communication and professionalism!
We would highly recommend Zerorez company. Ronnie worked on our carpet, kitchen tile and couch. The price was fair and Ronnie was very professional and we felt comfortable having him in our home Over the years we have used Zerorez on different occasions and received excellent service each time.
Dealing with the company was great. The technician was phenomenal. This company is definitely customer focused.
Did a very thorough job on my carpets as well as sectional. I appreciate all the time and effort to get them clean. Would definitely use Zerorex again. Everything looks great!
Scott from Zerorez did an absolutely AMAZING job cleaning my area rug. He was professional, friendly, thorough, and clearly takes a lot of pride in his work. He went above and beyond to make sure everything was done right, and the rug looks incredible, I couldn’t believe the difference Scott was also so pleasant to…
Excellent service! Luis, was professional, measured and briefly shared the difference between my synthetic and wool rugs. I so appreciated the information. Luis, cleaned three rugs and I am very happy with the results. The last photo is an older rug, but turned out well.
Arrived on time, was extremely knowledgeable & helpful. Took extra care as to not damage corners & walls.
Giovanni was excellent. Once he arrived, evaluated the areas that required cleaning, he went right to work doing an excellent job. Five Stars all the way!
Excellent work, thank you!
Jerry the technician was very accommodating and professional. Arrived promptly as promised. Worked diligently. The office staff was very friendly and helpful. Price seemed to be competitive. What’s not to like.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 3290 | $170–$334 |
| Pet stain & odor removal | 872 | $139–$360 |
| Area rug cleaning | 865 | $170–$447 |
| Upholstery cleaning | 818 | $189–$359 |
| Carpet steam cleaning | 336 | $176–$340 |
| Deep clean | 62 | $297–$471 |
| HVAC duct & vent cleaning | 23 | $292–$928 |
| Moving-related cleaning | 13 | $251–$705 |
