How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%61+4.3Craft & service penalty91−0.9Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREZerorez San Diego
San Diego, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 7,889 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez San Diego for 8 kinds of job.
Zerorez San Diego for carpet steam cleaning
Clear ✕All 339 Google reviews tagged “Carpet steam cleaning” · showing 160
I’ve been using ZeroRez for nearly 8 years, and I couldn’t be happier with their service! Ronnie always does an outstanding job. He is friendly, professional, thorough, and takes great pride in his work. My carpets always get the attention they need, and I really appreciate his consistency and attention to detail.
Excellent,efficient, nice guy Fernando!telling everyone. Thank you
Once again, I am very impressed by the quality of the technicians that your company has. Each one is knowledgeable, polite, andefficient in cleaning my carpets in a way that leaves them looking refreshed and staying that way longer than many services out there. I recommend the scotchgard they offer!
My carpets are so beautiful now and the old is new again!
The communication with Zerorez was great! I had to reschedule & they were right on it! Daniel & Mosses are an excellent qualifying team! They did an outstanding job on my carpet! I would recommend their services to all family & friends.
I have used Zerorez for 9 years now and they do a fabulous job everytime. I have Zerorez clean my carpet, rugs, and tile floors. They use a natural orange peel cleaner that leaves no odors or residue. No complaints and would highly recommend their services to all.
Very good 👍 they are the best carpet company in San Diego.They are the only one are I use
Angel did a great job!
My technician did a great job on my old carpet and great job on the couch and recliner. He was very professional and polite.
Thank you John. Once again our carpet and furniture looks great. It’s nice to count on Zerorez for our cleaning. John was friendly and efficient and did a great job.
Moses explained how the carpet cleaning worked. He was pleasant and fast,
Consistently the best quality and service. A friended recommended Zerorez a few years ago and we have used them annually ever since. Always on time, excellent work, and offering suggestions to help keep our carpets in excellent condition. Jesus and his partner were no different today than others in prior years.…
Another wonderful job Scott! Thanks for your years of taking care of our carpets and furniture.
The process of getting my carpets cleaned with ZeroRez is very straightforward. Log in to their website. Follow the prompts and make my own appointment. You can pick your most conveinient time frame for getting the job done. ZeroRez will send reminders and options for confirming or cancelling. When the technician…
SCOTT was my service rep and he called to say he was on his way. He showed up right when he said. He went over some options, and got right to work. He did a wonderful job and was a very hard worker . I will definitely request SCOTT next time.
Very pleased with the results and I will definitely use you again.
First time using this company. Great experience! The team arrived as scheduled and the work was completed professionally and in a timely manner. I will definitely use them in the future.
Again, Fantastic work! I added the tile and grout cleaning and I was shocked and amazed , so beautiful and like new!!!! Great job, so careful and detail oriented, Thank you very much!!! Jose was fantastic at his job
The tech was great!
On time, polite and efficient. Hector and Matthew did a great job. I highly recommend them and have used Zerorez for many years.
Always an amazing job and my carpets look brand new! Love how the yearly cleaning makes everything feel fresh and renewed.
Very efficient cleaners. Friendly and knowledgeable. They did a great job.
The technician was very prompt and did an excellent job.
My service technician Daniel was wonderful. He was very polite & informative and my carpets look amazing!!! Very happy customer!
Jose and Daniel were great. Professional and quick. Talked first what they were going to do and it. He got the stain out of the stairs.
Zerorez carpet cleaner is by far the best carpet cleaning company I have had over the past 30 years. Carpets stay cleaner much longer than any other product out there. Scott, who cleans my carpets is very professional and does an outstanding job. I will not use anyone else, but Zerorez. You should try them.
Excellent job and Luis was knowledgeable and went the extra mile to make sure everything was clean!
This was my second time in 6 months having Zerorez clean the high traffic areas in my home. I requested the same operator, Mr. Luis Calixto who arrived with a colleague. As before, he handled his business in a professional and congenial manner. The on site rug analysis and discussion about cleaning frequency…
Ronnie was great. He was very professional and did the best job we have ever had on our carpets. No odors (I am extremely sensitive)! I am amazed he was able to get some of the stains out! One caveat…the add said you get 3 rooms for $169 plus one room free. Our free room was a closet. That doesn’t include the fee…
Very nice and explained everything they did and were not pushy Did a great job! Roy and Boris were great
Called before arriving, Arrived on time. More expensive than my previous carpet cleaners.
Roy was very professional and worked very hard without any help and did a fine job.
Great customer service, Ronnie the technician was awesome. The rugs look brand new.
Timely and professional is how I’d describe my experience. I’ve had carpets cleaned several times by Zerorez and will call again in the future.
Been using Zerorez for decades. The only company I know that provides carpet, furniture, floor cleaning that is safe for humans, pets. Scott did an exceptional job.
Excellent job. Carpet is beautifully clean.He worked hard and the result is beautiful.
We have been using Zerorez for a few years now. Always do a great job, here on time and explain things we can do to keep our carpet cleaner between cleanings. With a hairy bulldog we need all the help we can get :-)
Service Tech, Luis, very professional and great customer service! On time snd my carpets look great. I only use ZEROEZ! I highly recommend.
Katrina did an awesome job. Clearly communicated the scope of work, was quick and professional. The place looks great.
Came early. Friendly and professional! Did a wonderful job. Highly recommend!!!
These guys are awesome! I had a different carpet cleaner come out with no results. Regarding the stains, they just shrunk their shoulders and said it’s cheap carpet, this is the best they can do. I had almost given up on the carpet, but I thought I would give it one more shot after hearing the advertisement. These…
Dillon went above and beyond with my sofa and also helped me move it away from the wall to get the backside , and then helped put it back
I learned that I should not leave my house prior to the work being done. I wanted to take my dog somewhere to keep him off the carpet so it could dry. Attached is a picture of my hallway and the carpet is old, but I don’t think that is OK.
Cleaning was done professionally and great attention to details and not rush. We did a walk around and because I have pets, did require extra for some stains but was discussed before.
Great value and service. Prompt and professional technician. Very happy with our carpet cleaning and plan to use ZeroRez again.
Excellent service. Repeat customer. Thank you Joseph and zerorez!
Second time using them! They were very thorough, polite, and cleaned up after themselves. I was very happy with the results.
Not only was the technician early, but he worked with me and explained everything clearly and was done pretty quickly. Highly recommend.
Fast, friendly excellent service. We had a few stains and Moses our person was fantastic. I highly recommend him and the business.
I’ve used ZeroRez carpet cleaning for many years now. They always do a fantastic job. I have two cats. They were able to get out cat urine and poop stains. Our carpets look brand new new!
Great service!!!! Definitely recommend it you need your carpet cleaned. The technician was aware of my concerns and he did a phenomenal job in treating the areas that were stained. He didn’t rush to hurry and leave like some of the other contractors but took his time!!!!
Very good job
Great service, attention, and detail, friendly and clean. I would certainly recommend to anyone needing furniture and carpet cleaning. Our guy was fantastic very very attentive to detail and I was very impressed.
Technicians were very professional!!!! Service was done in a timely manner and they explained every step. We were very happy and will likely use ZeroRez again!!
Our third time using zerorez and this time was the best yet. Always on time, courteous and do a great job!
Booked online and got a follow up call to confirm. Gave me a better deal than what I signed up for with a discount! Tech called ahead to give eta. Carpets cleaned and sanitized look great. Tech was friendly and worked quickly! Love that! Payment was easy and done after service was complete. Will definitely use this service again!
Joseph did a great job. Thank him for me.
My technician George did a great job! He was friendly and efficient. I would definitely use them again!
Luis tech was very thorough & professional. My carpets look great. Would recommend Zerorez to all my friends
John was very polite and arrived earlier than my appointment and I liked that! We went over the areas needed and all of a sudden he was done!!
Our technician was very helpful and did a great job!
Joseph was professional, courteous and did a great job on our carpets.
Matthew was so professional cleaning our carpets and tiles in our home. He did such a great job!
Very nice guy explained everything as he went along.
On time,, professional and did a great job.
Carpet cleaner was on time, courteous and did a great job!
We could not be happier with your prompt arrival and our technician, jevanny. Our carpets look amazing, without any chemical smells. Excellent job, thank you!!
The whole experience was amazing from start to finish! Very easy to book with plenty of appointment options. Scott, the technician, was on time and so helpful, he walked us through the whole process. It was incredibly fast and the result was exactly what we were hoping for. Thank you!
Timely, efficient, reliable and good communication
Luis did a wonderful job and was very careful and thorough as he has been in the past. I highly recommend him and zerorez. I couldn’t be happier with the job that was done yesterday!
Zerorex is AMAZING!! A huge shout out to the boys, for their kindness and service. Our carpet was filthy and before you knew it, it looked brand new. 100% satisfaction guaranteed!!!
Quick & courteous
Moses was quick and thorough!
Jordan did a great job. We have a 5k sq ft home and he cleaned 4 bedrooms and the main staircase. He was quiet, quick and efficient. He was able to remove a few embedded stains saving me from having to replace the carpet. Thank you!
Quick and through
Great service and on time. I would highly recommend this team to come out and take care of your carpet needs.
The tech was friendly and fast. Made it really easy and enjoyable experience Thanks
Great work!! Great service!!
Great customer service plus a excellent well done job
Giovanni was fantastic. Super kind, respectful, and considerate of our home and our children/puppy. The rugs look incredible. Most certainly will be using this company again.
Scott was our carpet technician. Arrived on time, went through the house to see what we wanted done and made sure all our questions were answered before he began the work. We are very happy with the work he did.
Jose was thorough in explaining the process and careful with his equipment to not interfere or cause any damage. He took his time and did a great job.
Service was great! Young man was very friendly and communicated what he would be doing throughout the process.
Fantastic job. Carpet has never looked better.
I wished I had taken before and after photos, specially of one of my area rugs and pet stains to show how great they look now. It ended up a little higher priced than expected but do love that there’s no soaps used that create residue and that it was a very clean smelling pet stain treatment. Overall a very good experience.
Joseph was the best, professional, friendly and did an excellent job. I will highly recommend your Company.
I was very pleased with the service I received. He answered my questions before the job and asked me if I have questions After the Job. And answered all my questions. He was very nice and I liked The job he did.
Good job and efficient. Kind and courteous worker
Got an appointment the next day! They called before arriving and were quick and thorough. Have to wait and see if cat smell is gone.
Mason was fast and efficient. He showed up on time, was very polite and respectful and did a kick-ass job. Our carpet looks brand new again 😁 thank you.
Wonderful everytime
Jose was great! Efficient, courteous, friendly and did a great job!!!
Benny was very thorough and knowledgeable, and my carpet looks great!
Rodney was polite, efficient, conscientious and fast. Highly recommend his work.
Reliable, efficient, professional. Removed all stains without leaving a sticky residue. I’ve used other carpet cleaning services, but will now use zerorez going forward.
The technician, Matt, was prompt, thorough and fair. He really seems to know his business. It was a pleasure working with ZeroRez and the carpets look amazing. Cleaner than they ever been after previous cleaning by other companies. Great job ZeroRez!
Very knowledgeable technician and with great disposition. He explained everything that thought was necessary to make my carpet better and odor free, and I’m extremely satisfied with the service!
Excellent service. Luis was the very best.
Excellent. On time. Efficient.
Great and professional. They did a great job on my wool area rug. Highly recommend !
Alex and Jonathan arrived on time, we’re kind and professional, and did an amazing job! My bedroom carpets and stairs hadn’t been cleaned in over a year and their cleaning solution worked a miracle! I will definitely use Zerorez every time I need my carpets cleaned.
Fantastic work. Carpets look like new after they leave.
Love ZeroRez! We have used them frequently to clean our home carpet and they do an excellent job, especially cleaning up pet messes! We will continue to use their great service.
Matt from Zerorez Poway, CA did an outstanding job cleaning our pet friendly carpet
Scott was professional and personable and answered all my questions.
Very happy with the service. Have used them twice. Thought the price was reasonable. Technicians were helpful and explained the costs and procedure.
Turned out beautiful and the rugs and tile! John did a fantastic job. Thank you John we will ask for you again.
Excellent service and care of our carpets and area rug. The carpets and area rug look amazing!
Great service: on time and did an excellent job. Thank you, Caesar!
On time; courteous, Professional, Great job!
Carpet cleaning
had some pretty dark areas in the carpet and all gone! Excellent job!
Jose and Darin were excellent. They listen to my concerns and took care of all of my concern while they cleaned my carpet . I will hire them again .
The gentleman were great.
Tanner was great. Arrived on time, was very professional and my carpets look Amazing. Thank you!
No soap residue on carpet so the carpet lasts longer
The rug looked fantastic and the guys even came early and did extra!
Great job cleaning my carpet! Professional and courteous service as always. I recommend Zerorez and will continue to use the service! 😀
Excellent job, Ronnie's attention to detail is unmatched!
Great results, on time, done in an hour! MASON and GARRETT we're rock stars! Polite, professional, on time, all the things I look for in a company representative.
You are all amazing! Every time you guys come out I am so impressed with the work that they do. That’s why I keep coming back to you. Today’s visit was awesome and we appreciate him very much. We paid his tip directly to him so we could show our appreciation.!!! You guys ROCK !!!!👍🤗🏠
Excellent results and the technician went above and beyond to give our carpets a deep clean.
Great value, carpet dried quickly, service tech was very professional.
I am so pleased with my Zerorez experience. Cole arrived on time notifying me 15 min before his arrival. He was courteous, knowledgeable about his job and respectful of my property. He cleaned 4 rugs with added protectant and was done in a little over an hour. They looked fabulous! I will definitely use this…
Excellent service
This company exceeds my high expectations every time. Our tech, Fernando, was super knowledgeable and polite. He answered all my questions confidently and offered other services with out pressure. Our carpet looks and smells great! No left over remnants of our 3 small old dogs. He did it in a timely manner and was…
Micheal and Brian cleaned my carpet this morning! They called prior too my appointment to ask if it was alright to come early ! They were professional, friendly and finished the job quickly. I’m still waiting for carpet to dry. Looks like they got all my puppy stains out!
Once again, ZeroRez did an outstanding job! Kudos to Luis who was my technician. He did an amazing job in my home. The entire house smells wonderful after all the carpets are clean. Luis also did a fantastic job cleaning all my runners and area rugs!! Raving Fan!!!
Danial did an excellent cleaning job on our carpets and I highly recommend Zerorez. We have used them 4 times and always satisfied their work. Thumbs up!
Outstanding service and excellent results. I give ZeroRez my strongest positive endorsement.
Fast and courteous service. Carpet came out great and dried up fast. Reasonable prices.
Your tech was congenial, professional and courteous.
Our technician, Alex was great! Friendly, efficient and knowledgeable. The Zerorez product did a nice job cleaning our carpet.
Always professional, effective and efficient! Pleasant staff, always very knowledgeable and friendly. Do a fantastic job each and every time. Pleasure to have in our home. Makes my 99 year old Mom proud of her house again!! ❤️
George was FANTASTIC. Everything about the service provided was excellent and he was very friendly and respectful - he even called to say he would arrive early if that was okay (it was), did a very thorough job, and was finished before he was even supposed to arrive! The carpets were a complete mess and now they…
We really appreciate zerorez carpet cleaning. Julio and George were very polite, extremely professional, on time and efficient. They did an INCREDIBLE job cleaning my carpet and took care of all the stains. Look no further yall, if you are shopping around for carpet cleaners Zero Rez is it!!! Easily earned 100%…
The staff who did the cleaning was so professional, and great to talk to. They did a good job and we’re very respectful. Scheduling was easy and very quick to respond. The scheduler was very friendly. I really like that they use kid and pet friendly cleaning supplies.
Quick service and they did a great job
I had about 1200 sq ft of tile cleaned and the grout resealed. Looks like new. Jose was very polite and did a wonderful job.
Outstanding service. My carpet looks brand new again
Another great service call by Zerorez!When I booked my appointment online the earliest time I could get was noon. I got a call the next morning to confirm the appointment and told the rep if the tech got done early or had a cancelation I'd be happy with an earlier time. Josh arrive 40 minutes before my appointment.…
Great job, but if your 1st up. I understand that 8-10. If you show up@ 9 to 915 it's o.k. but 945. I think you can do better. Remember I was promised 8 to 10.
Carpets were 8 years of filth look so much better now! And good value
Great service and value. Mike V. was friendly, professional and prompt. Would definitely recommend!
Drew was awesome!
Getting an appointment with our schedule was easy and very friendly and professional. Our service rep was on time and quite informative on what was going to happen and was a pleasure to have him do the work. Our carpets looks so much better.
He was very professional and he was even able to come earlier then schedule which was a plus Plus for me 👍🏾👍🏾
Everything look great I would recommend this company and plan to use them again in the near future.
This was the first time I hired them, having used Stanley Steemer in the past. I was dissatisfied with the last few cleanings with Stanley Steemer and decided to find a new company. So glad that I did. Luis did a great job. Great attention to detail. Explained everything up front. Respectful of property, and…
Great service! Nathaniel did a fabulous job!
I have to say this, they are very cordial and respectful. They listen to you when doing the work. Happy to had their services.
Carpets were very dirty, they cleaned up better than expected, very pleased with the results!
The carpet looks brand new!
Great service! Very happy with the results!
Nathan arrived on time and explained the process. He did a great job on our very dirty carpet and sofa. He was a very personable young man. I will use your service in the future. Thanks for making it so easy!
Great and easy to work with!
Very professional. On time. Great communication!
The guy that came out was professional very quick and thorough I would definitely call them again
Our carpet was very dirty because of our dog but now it looks brand new and we don't have to replace it. The representative was very efficient, personable, on time and cleaned our whole upstairs very quickly. We highly recommend Zerorez and will use it again for their other services when we need it.
I searched high and low for a carpet cleaner that would do a great job, and charge a reasonable price. I couldn’t be happier with the services provided by Brian. He was very communicative and easy to work with. I will use him again and again. I was worried that several stains wouldn’t come out of our carpet, but…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 3290 | $170–$334 |
| Pet stain & odor removal | 872 | $139–$360 |
| Area rug cleaning | 865 | $170–$447 |
| Upholstery cleaning | 818 | $189–$359 |
| Carpet steam cleaning | 336 | $176–$340 |
| Deep clean | 62 | $297–$471 |
| HVAC duct & vent cleaning | 23 | $292–$928 |
| Moving-related cleaning | 13 | $251–$705 |
