How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%61+4.3Craft & service penalty91−0.9Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREZerorez San Diego
San Diego, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 7,889 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez San Diego for 8 kinds of job.
Zerorez San Diego for general carpet cleaning
Clear ✕All 3,303 Google reviews tagged “General carpet cleaning” · showing 60
I love that the process is clean without residue. Luis was professional, polite, knowledgeable & friendly. I also like that they give you a 2 hour window & call 30 minutes ahead of arrival. Repeat customer. Always pleased with how our carpet looks & smells. We have dogs so a fresh clean carpet is a pleasant outcome.
As usual great service. Isaac my tell was prompt, listen to my areas of concerns and it turned out beautiful. He made sure to give me some booties to use when coming it from outside until the carpet is dry Zero Rez is the best I have been using them for going on 30 Years Craig
Super friendly, well informed, and did a great job!
Excellent service, once again! The technician was very professional, thorough, and efficient! Thanks again! 👍
The technicians are always, very professional and friendly. Today was no exception. The technician arrived timely, and got to work made great suggestions based off of the condition of my carpets. The overall outcome looks fantastic!
Great service and great crew.! Very professional service team!
They always do a great job. I clean everything at my house and they’re awesome.
Hello, I have Zerorez company do all my Carpet cleaning, for My home and my Rental. The carpets always come out nice and clean and spot free!
On time, professional, good job...
Isaac did an excellent job working on well-worn carpets!
From start to finish it was a great experience. My second time using them but they'll be my continued go to for carpet cleaning.
Always professional and clean what I need cleaned! This time they did the mattresses and carpets. Thank you Zerorez!
Jose did an excellent job and his expertise was very obvious. Friendly, professional, and attention to detail describe his service.
As per usual, Mason did an amazing job. It's nice to use the same tech every time.
Got out some tough stains. Your techs are such wonderful kind young men.Always make my 20 year old carpet look new.
The guys arrived right on time & were very quick, efficient and professional
Zero rez were on time, friendly, they explained the entire process, were thorough and my carpets look fantastic! We have zero complaints 10/10.
Jonathon did a good job. He was friendly, helpful and professional.
Jose and his coworker did a fantastic job. My carpet had some major dirt tracked in. It looks brand new. They were professional and made some good recommendations on how to keep it clean. Highly recommend!
The technician was communicative and on time. He did a great job and the carpets look wonderful. No odor or residue after cleaning. The technician was very knowledgeable and explained things we had not heard before.
Very nice and did a fantastic job!
Technicians showed up early, I was greeted pleasantly and professionally. They did an excellent job on our carpet, removing stains and spending extra effort on the high traffic areas. Clear on the pricing and value for protection treatment.
Excellent and instaneous clean up of the carpet, sectionals and tile flooring. José was the person doing the job and he went above and beyond making sure to do a thorough job. I have had this company clean our carpet before but José was a guy of integrity who was super hardworking and focused. I hope he can teach…
Service was performed very quickly and on time good job
My stone floors and grout are beautiful again and 2 older chairs we had cleaned look almost new! Our technician was polite, worked hard, and I'm extremely pleased!
I’ve been using zerorez for years. They do an excellent job. Carpets always look great. The technicians are always friendly and helpful. Prices are reasonable
On time. Great job. Best I have seen it.
My carpet comes just as clean with zero Rez as the very high priced carpet cleaners and at this rate, I can have them come more often! They’re very quick and efficient. It’s easy to book an appointment👏🏻
These guys did an amazing job! Very thorough!
Once again, I am very impressed by the quality of the technicians that your company has. Each one is knowledgeable, polite, andefficient in cleaning my carpets in a way that leaves them looking refreshed and staying that way longer than many services out there. I recommend the scotchgard they offer!
I was blessed with Mathew the best worker I have ever had. So knowledgeable about the cleaning of upholstery and carpets. I have had a plethora of workers throughout my 80 years of hiring such workers and he is the best!! If you need a pleasant and thorough worker Mathew is your guy.
Mason did a great job! The carpet looks much better!
Zerorez has always done a superb job for me, from cleaning carpets and getting up pet stains to doing my upholstered furniture. Today was no exception as Jonathon did a terrific job. That’s why I know I can always count on them for prompt service and great customer service whether it’s the scheduling staff to the…
Best carpet cleaning ever. The technician was fantastic. He cleaned the edges of the stairs and they look new again. Plus he gave me some great tips. This is the second time I've used Zerorez I highly recommend.
Great job. Clean, efficient, and very pleasant. Highly recommend.
Both service representatives were very friendly, kept me up to date on what rooms were complete. Great experience.
Our carpet was reshampooed and it looks different. It was in the original white color, looks cleaned and I was satisfied with the service. The technicians who came were very polite, professional and did an excellent job. Thank you Danny for the service. I highly recommend Zerorez for carpet shampooing, etc.
Matthew was awesome, very good at explaining things, and did amazing job with our carpet.
Our experience with zero Rez was excellent. Their service Rep did an excellent job, taking sufficient time to remove some difficult stains, and was very professional. Will definitely use them again.
Ronnie was incredibly knowledgeable and professional. He offered suggestions to help improve the life of my carpet.
Great job. Very polite and thorough. Good communication. Carpets look great!
Second time with this company. I am very impressed. Once they arrived we decided to add a protection treatment to get the most of our services, with little one at home. We knew there would be some stains that were impossible, slime and silly puddy, that our first services could lighten. I believe the difference in…
Great customer service, did a awesome job
I have used Zerorez for 9 years now and they do a fabulous job everytime. I have Zerorez clean my carpet, rugs, and tile floors. They use a natural orange peel cleaner that leaves no odors or residue. No complaints and would highly recommend their services to all.
Zerorez is an amazing company and I always have great techs out. I need to give an extra shout out for Caesar , . We had a puppy pee down to the pad! Ugh
As always, Zerorez is the only company to use to have your carpets cleaned. They did an efficient and thorough job this morning in addition to attacking my high traffic areas. Jose was fantastic and offered me suggestions on how to treat my high traffic areas in the future. This family run business really knows what they’re doing!
Although he was past the time window, Jose did a great job.
The technician, Angel, texted 30minutes before arrival. He made great recommendations to get rid of bad spots in the carpet. Did a thorough job on the carpet in all 4 rooms. Overall a great experience
Christian was GREAT! Will use again!
Professional and courteous, explained every step thoroughly. And did a great job.
Very professional company from the receptionist to Matt who cleaned the carpets. Too expensive for 90 minutes of work though.
Very good 👍 they are the best carpet company in San Diego.They are the only one are I use
Showed up on time, explained process ....carpet looks great and feels good ....tech was knowledgeable and courteous....Angel took his time and did a good job. 🙂
I had the worst coffee stain on my stairs and they were able to get it out with no problem! Definitely worth every penny 😊
My service technician Matthew was very thorough and explained everything to me. We had three different services performed, carpet cleaning as always zero Rez is the very best for that! I also had my hardwood floors cleaned and stone in my bathroom cleaned and the difference is amazing! Great job and a wonderful employee/service representative
Angel did am amazing job! He is a very hard worker!
Angel did a great job cleaning my carpet, deoderizing a spot and cleaning my kitchen tiles. He also gave me the information I needed to make sure everything was ready for my furniture to be moved back, including booties for my shoes so I could walk through and open windows. The kitchen looks like new!
Very pleasant experience. I will use them again.
Amazing work, efficient yet quick! Will be using each time I need my carpets or floors done
Jose was very professional and helpful. Will definitely use Zerorez again.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 3290 | $170–$334 |
| Pet stain & odor removal | 872 | $139–$360 |
| Area rug cleaning | 865 | $170–$447 |
| Upholstery cleaning | 818 | $189–$359 |
| Carpet steam cleaning | 336 | $176–$340 |
| Deep clean | 62 | $297–$471 |
| HVAC duct & vent cleaning | 23 | $292–$928 |
| Moving-related cleaning | 13 | $251–$705 |
