How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%61+4.3Craft & service penalty91−0.9Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREZerorez San Diego
San Diego, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 7,889 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez San Diego for 8 kinds of job.
Zerorez San Diego for general carpet cleaning
Clear ✕All 3,303 Google reviews tagged “General carpet cleaning” · showing 140
I love that the process is clean without residue. Luis was professional, polite, knowledgeable & friendly. I also like that they give you a 2 hour window & call 30 minutes ahead of arrival. Repeat customer. Always pleased with how our carpet looks & smells. We have dogs so a fresh clean carpet is a pleasant outcome.
As usual great service. Isaac my tell was prompt, listen to my areas of concerns and it turned out beautiful. He made sure to give me some booties to use when coming it from outside until the carpet is dry Zero Rez is the best I have been using them for going on 30 Years Craig
Super friendly, well informed, and did a great job!
Excellent service, once again! The technician was very professional, thorough, and efficient! Thanks again! 👍
The technicians are always, very professional and friendly. Today was no exception. The technician arrived timely, and got to work made great suggestions based off of the condition of my carpets. The overall outcome looks fantastic!
Great service and great crew.! Very professional service team!
They always do a great job. I clean everything at my house and they’re awesome.
Hello, I have Zerorez company do all my Carpet cleaning, for My home and my Rental. The carpets always come out nice and clean and spot free!
On time, professional, good job...
Isaac did an excellent job working on well-worn carpets!
From start to finish it was a great experience. My second time using them but they'll be my continued go to for carpet cleaning.
Always professional and clean what I need cleaned! This time they did the mattresses and carpets. Thank you Zerorez!
Jose did an excellent job and his expertise was very obvious. Friendly, professional, and attention to detail describe his service.
As per usual, Mason did an amazing job. It's nice to use the same tech every time.
Got out some tough stains. Your techs are such wonderful kind young men.Always make my 20 year old carpet look new.
The guys arrived right on time & were very quick, efficient and professional
Zero rez were on time, friendly, they explained the entire process, were thorough and my carpets look fantastic! We have zero complaints 10/10.
Jonathon did a good job. He was friendly, helpful and professional.
Jose and his coworker did a fantastic job. My carpet had some major dirt tracked in. It looks brand new. They were professional and made some good recommendations on how to keep it clean. Highly recommend!
The technician was communicative and on time. He did a great job and the carpets look wonderful. No odor or residue after cleaning. The technician was very knowledgeable and explained things we had not heard before.
Very nice and did a fantastic job!
Technicians showed up early, I was greeted pleasantly and professionally. They did an excellent job on our carpet, removing stains and spending extra effort on the high traffic areas. Clear on the pricing and value for protection treatment.
Excellent and instaneous clean up of the carpet, sectionals and tile flooring. José was the person doing the job and he went above and beyond making sure to do a thorough job. I have had this company clean our carpet before but José was a guy of integrity who was super hardworking and focused. I hope he can teach…
Service was performed very quickly and on time good job
My stone floors and grout are beautiful again and 2 older chairs we had cleaned look almost new! Our technician was polite, worked hard, and I'm extremely pleased!
I’ve been using zerorez for years. They do an excellent job. Carpets always look great. The technicians are always friendly and helpful. Prices are reasonable
On time. Great job. Best I have seen it.
My carpet comes just as clean with zero Rez as the very high priced carpet cleaners and at this rate, I can have them come more often! They’re very quick and efficient. It’s easy to book an appointment👏🏻
These guys did an amazing job! Very thorough!
Once again, I am very impressed by the quality of the technicians that your company has. Each one is knowledgeable, polite, andefficient in cleaning my carpets in a way that leaves them looking refreshed and staying that way longer than many services out there. I recommend the scotchgard they offer!
I was blessed with Mathew the best worker I have ever had. So knowledgeable about the cleaning of upholstery and carpets. I have had a plethora of workers throughout my 80 years of hiring such workers and he is the best!! If you need a pleasant and thorough worker Mathew is your guy.
Mason did a great job! The carpet looks much better!
Zerorez has always done a superb job for me, from cleaning carpets and getting up pet stains to doing my upholstered furniture. Today was no exception as Jonathon did a terrific job. That’s why I know I can always count on them for prompt service and great customer service whether it’s the scheduling staff to the…
Best carpet cleaning ever. The technician was fantastic. He cleaned the edges of the stairs and they look new again. Plus he gave me some great tips. This is the second time I've used Zerorez I highly recommend.
Great job. Clean, efficient, and very pleasant. Highly recommend.
Both service representatives were very friendly, kept me up to date on what rooms were complete. Great experience.
Our carpet was reshampooed and it looks different. It was in the original white color, looks cleaned and I was satisfied with the service. The technicians who came were very polite, professional and did an excellent job. Thank you Danny for the service. I highly recommend Zerorez for carpet shampooing, etc.
Matthew was awesome, very good at explaining things, and did amazing job with our carpet.
Our experience with zero Rez was excellent. Their service Rep did an excellent job, taking sufficient time to remove some difficult stains, and was very professional. Will definitely use them again.
Ronnie was incredibly knowledgeable and professional. He offered suggestions to help improve the life of my carpet.
Great job. Very polite and thorough. Good communication. Carpets look great!
Second time with this company. I am very impressed. Once they arrived we decided to add a protection treatment to get the most of our services, with little one at home. We knew there would be some stains that were impossible, slime and silly puddy, that our first services could lighten. I believe the difference in…
Great customer service, did a awesome job
I have used Zerorez for 9 years now and they do a fabulous job everytime. I have Zerorez clean my carpet, rugs, and tile floors. They use a natural orange peel cleaner that leaves no odors or residue. No complaints and would highly recommend their services to all.
Zerorez is an amazing company and I always have great techs out. I need to give an extra shout out for Caesar , . We had a puppy pee down to the pad! Ugh
As always, Zerorez is the only company to use to have your carpets cleaned. They did an efficient and thorough job this morning in addition to attacking my high traffic areas. Jose was fantastic and offered me suggestions on how to treat my high traffic areas in the future. This family run business really knows what they’re doing!
Although he was past the time window, Jose did a great job.
The technician, Angel, texted 30minutes before arrival. He made great recommendations to get rid of bad spots in the carpet. Did a thorough job on the carpet in all 4 rooms. Overall a great experience
Christian was GREAT! Will use again!
Professional and courteous, explained every step thoroughly. And did a great job.
Very professional company from the receptionist to Matt who cleaned the carpets. Too expensive for 90 minutes of work though.
Very good 👍 they are the best carpet company in San Diego.They are the only one are I use
Showed up on time, explained process ....carpet looks great and feels good ....tech was knowledgeable and courteous....Angel took his time and did a good job. 🙂
I had the worst coffee stain on my stairs and they were able to get it out with no problem! Definitely worth every penny 😊
My service technician Matthew was very thorough and explained everything to me. We had three different services performed, carpet cleaning as always zero Rez is the very best for that! I also had my hardwood floors cleaned and stone in my bathroom cleaned and the difference is amazing! Great job and a wonderful employee/service representative
Angel did am amazing job! He is a very hard worker!
Angel did a great job cleaning my carpet, deoderizing a spot and cleaning my kitchen tiles. He also gave me the information I needed to make sure everything was ready for my furniture to be moved back, including booties for my shoes so I could walk through and open windows. The kitchen looks like new!
Very pleasant experience. I will use them again.
Amazing work, efficient yet quick! Will be using each time I need my carpets or floors done
Jose was very professional and helpful. Will definitely use Zerorez again.
My carpet is over 30 years old, so I don’t expect the best results! Zerorez came to the rescue once again! Great job!
Great price, and quality of work performed. Living room, dining room, stairs, long hallway and master bedroom done. Made my old carpet look nearly new.
Very good communication. The cleaners called ahead with arrival time they texted 15 minutes before arrival. They were efficient and explained their carpet cleaning to me.
Zerorez did a great job on our area rug and a chair. The guys were courteous and fast. I’ve used them a couple times before and the job is always is always consistent.
Easy to set up an appt. Gave me a 2 hour window, and he arrived in that time. Was careful with the wall-to-wall carpet and the area rug. Not positive what his name is, but he was very pleasant and inspired confidence.
Been using ZeroRez for the past four years. As usual, EXCELLENT SERVICE! We highly recommend Ronnie.
I had a great experience great customer service great job!
Great job Luis
Technician was super helpful, professional and did a great job!!
He was great and everything looks wonderful. He was fast and efficient and polite. Thank you
Carpet and tile done! Great service, competitive pricing and excellent technician. Thanks Jovani
My technician did a great job on my old carpet and great job on the couch and recliner. He was very professional and polite.
Have used zerorez a few times over the years, for carpet and couches. Today i also had my engineered hardwood cleaned! Always great cleaning and helpful technicians.
Cleaned my carpets. The technician did a great job!
Jonathon did a very good job. Plus he was willing to add on extra area rugs that we hadn’t originally put in the contract. Very hard worker.
Very happy with the cleaning results that Scott provided. Very efficient and professional . My carpets look brand new .
Technician was very knowledgeable and helpful.
Arrived on time, was extremely knowledgeable & helpful. Took extra care as to not damage corners & walls.
Giovanni was excellent. Once he arrived, evaluated the areas that required cleaning, he went right to work doing an excellent job. Five Stars all the way!
Showed up on time, nice & polite and worked quickly. The carpet looks SO much better! Also the best price in SD and I called many places
Jerry the technician was very accommodating and professional. Arrived promptly as promised. Worked diligently. The office staff was very friendly and helpful. Price seemed to be competitive. What’s not to like.
Daniel was very kind and professional. He did a wonderful job. I would highly recommend Zerorez to anyone!!
The team was very professional and knew their product. Very knowledgeable and polite. Explained everything in detail. Would be happy to have them back again.
The carpets look great in spite our 2 big dogs. John was fast, well spoken and professional.
Very professional. Did a great job. They showed up on time, and did a walk through with me noting the high traffic areas, as well as the areas that needed extra attention.
The cleaner did the stairs ,2 bedrooms ,but did not do the landing. ? He did 2 very small walk in closets cost was over $250. 00!!
Jerry was polite and efficient, listen to all my concerns and treated the areas accordingly. Hire them again in a heartbeat.
Great technician
Excellent service, carpets look beautiful. Scott was great!
The technician was very courteous and professional.
Aquavious was great! He took his time and really listened to all of my concerns regarding the problem areas in my carpets. I had pet stains and a few other issues, and he took care of them all. I’m very happy with the results and would highly recommend him!
My appointment was scheduled for 8:00am but he didn’t arrive until after 9:00am. Other than the inconvenience of this situation, everything was fine.
The Technician, Geovonie, was very knowledgeable & did an excellent job!
The gentleman walked in. They were very professional. They explained their services. I’ve been using the company for years. I’ve never had an unpleasant experience with any of their employees. The process is amazing in my Carpet came out unexpected.
The technician was knowledgeable, competent, any friendly
Our ZeroRez technicians were very timely, professional and thorough.
Jose was our technician and did amazing work. He is very thorough and knowledgeable. We will definitely ask for him again!!
These guys are professionals. They have the right equipment and the knowledge to do a perfect job cleaning carpet and upholstery. They showed up on time and took measures to protect door jams and floors before starting to clean the carpets. The important thing is the equipment and solution they use does not leave…
Professional staff, kept us informed about arrival and service.
I had a great experience with Zerorez. Their customer service was outstanding, and the work they did on my upholstery and rugs exceeded my expectations. Everything came out looking brand new. I highly recommend Zerorez to anyone looking for quality cleaning services. You will be very happy with the results!
This my first experience with Zerorez. My home is 49 years old and still has the original carpet. It was a model home so there were upgrades but because of a medical condition, I now needed to have a company that could really do a thorough job without leaving a bunch of chemicals behind. When I first called…
José was great…competent, knowledgeable and established great working relationship with customers!
Great communication. Upfront pricing. Carpet and upholstery look great.
Very, very satisfied. Excellent communication. Tech was polite, on-time, went over everything before commencing, wore overshoe booties, pre-sprayed before steam cleaning. I am really impressed! I have a very large home. I did their "3 rooms for $199.00" to try them out. They will be my carpet cleaning company from now-on.
Jose gets 10 stars. He was very knowledgeable and professional technician. I will use Zerorez in the future.
Jonathon was great!!!
Great to have a company that worked to support my schedule. The team that showed up was very efficient and were able to finish the job in a few hours. Very happy with the whole process and my carpet looks great!
Efficient, thorough, and professional. Not our first time using them and certainly not our last.
The guys were friendly and professional. They went right to work, got everything done quite rapidly, and I was very pleased with the results.
Very good work, my carpet was filthy dirty with alot of dog stains.
Out standing service
When the service provider, Luis C., arrived at my door he was super friendly. He took a look at my place and provided me with his opinion as to what the best course of action would be. Once we agreed on the estimate he got to work and was very professional and efficient. He got all of the annoying stains out of…
Did not have filter for hvac
Luis Meza from Zerorez did a great job cleaning all the carpet and tile in the house. Extra effort on pet stains was much appreciated. Great job and excellent customer service. Reasonable price given extra work. Sealed tile too.
Great company. Super easy to book online, great customer service, very prompt and fantastic communication. The technician Luis C. Was on time, very friendly, knowledgeable and did a great job. Highly recommended. Will you use you again soon for the Travertine tile cleaning. Thank you 🙏
This was my first time using ZeroRez on a recommendation from a friend and it met all of my requirements. The booking process was simple (with appointment communications), a three room carpet special was running and I added ceramic tile cleaning, for a hallway & dining room, too. Matthew was the assigned…
Very disappointed in the carpet cleaning I recently got. The relatively new carpet got cleaned, but as it dried out, discolored blotches appeared in many areas, and when I called them about my distress about the situation, all I got were excuses and lip service that it was somehow my fault! No rebate or refund was…
Thank you, Zerorez, for the awesome job on making our board room carpet look brand new!
Luis C. Did a great job, he explained everything he was doing and have us the opportunity to check the cleaning while he worked. He was also friendly!
Great service nice. Cleaners.
Christian was awesome! Very professional, took the time to explain everything and did a great job. I’ve always been happy with this company and this time was no exception!
Unhappy with service charge if using a credit card. That should have been advertised. Additionally, you no longer provide plastic blocks to use lift furniture from wet carpet. I paid cash. You owe me $1.00.
The Zerorez technicians arrived within our scheduled time and did a quick, efficient job. They were curtious and respectful of my home. I highly recommend this company.
I was very pleased with how clean my carpet was and efficient the workers were.
Very instructive before beginning work. Appreciated technicians not trying to upsell me or pressure me into add on services.
Two guys arrived at time they said and I got them checked in (high rise condo bldg) and working quickly. Haven’t walked on carpet yet but from doorway they look nice. Very nice and polite men that did the work
Excellent communication and very high standard for cleaning. I will definitely use again
Our tech Matt was amazing!! He truly cared about our needs and was super knowledgeable. Matt went over and beyond to ensure our carpets and flooring were extremely clean. Five star ratings all the way and would highly recommend. Great service! Thank you so much Matt.
Completely perfect!!!! Best attitude ever! Love Quaid! We will request him every time!
Scott did a great job as always. Zero Rez is the best. Never disappoints!
Jose did a very nice job. He arrived on time, worked hard, and cleaned up after he was finished. He was very personable, polite, and easy to work with. I would recommend Zerorez, and Jose!
Our technician Christian was on time, very efficient and explained what he was doing.
Zerorez was a pleasure to work with. Christian was on time very helpful and knowledgeable about the company. He did a great job on my carpets.
Details of the job or incorrect so that was a little frustrating. The technician was polite and efficient.
Zero Rex was awesome. They made sure all corners of the house of carpet and tile were clean thoroughly. Luis C. was super professional and attentive. We are very happy with the service.
It has my marissa approved seal!
We were impressed by the overall quality, professionalism and knowledge of our carpet technician. Our carpets look great!
Alex was great, very professional and very nice:)
Zerorez has cleaned my carpets for over 8 years. In those years there have probably been 2 times that I was not satisfied with the services rendered. And each time Zerorez made sure to remedy the issue. They are a professional, upstanding and friendly company that I happily continue to support.
Fast and on time! Did a good job today!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 3290 | $170–$334 |
| Pet stain & odor removal | 872 | $139–$360 |
| Area rug cleaning | 865 | $170–$447 |
| Upholstery cleaning | 818 | $189–$359 |
| Carpet steam cleaning | 336 | $176–$340 |
| Deep clean | 62 | $297–$471 |
| HVAC duct & vent cleaning | 23 | $292–$928 |
| Moving-related cleaning | 13 | $251–$705 |
