How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty81−1.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREZerorez Seattle Carpet Cleaning
Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 4.9★ from 1,841 Google reviews
Report card
Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Seattle Carpet Cleaning for 8 kinds of job.
Zerorez Seattle Carpet Cleaning for area rug cleaning
Clear ✕All 166 Google reviews tagged “Area rug cleaning” · showing 160
Kris did an absolutely fabulous job. We had our furniture moved and rented a rug doctor from a grocery store but got it home and it did not work. I called and I talked to Britany and she was very helpful and scheduled me for the next day. Great family business and they are the best and very reasonably priced!…
Great Tech, Jason is Awesome
Tim was Fantastic. Knowledgeable & explained the cleaning in detail. Easy to understand. He went above & beyond to help me with the areas of where are dog was sick.
Zerorez has been our choice for carpet cleaning for years now! We had the fortune of getting Chris today to clean two rooms and an area rug with several urine pet stains. Chris did an outstanding job!! He was so thorough and cleaned the carpets so well that they looked great! He explained the services and went over…
Jason did a great job. Very professional and conscientious and friendly. Highly recommend him.
Great reliable service. The carpets in our main walkways in the condo were very dirty and look incredibly better after the cleaning. The company was easy to work with to find a time and set up our service. We are happy with our cleaning.
Good response from all employees that I delt with. Quick and great work done by our cleaner. Happy to refer your company to others.
They cleaned our carpets and stairway and were proficient and did an outstanding job! Jason was great!
I had pet stains from years of pet accidents. I tried to remove them with my Bissell butt they would come back and the order would be released making my house smell like a kennel. Zerorez did a great job, my carpets and rugs look beautiful and my house smells clean.
Jason was over and beyond on his knowledge and workmanship and his personal character was more valuable than anything of value and with you having such a valuable associate in your arsenal explains the on going success that you experience. Take a bow Jason very well deserved
We had Zerorez perform carpet and rug cleaning today and are very happy with the service. Jason notified us of an approximate arrival estimate and he was right on time. He was professional, efficient and thoroughly. We would definitely engage Zerorez for our future cleaning needs.
I got my stairs shampooed and now they have more brown stains than they did before the cleaning. I’m sad. My couch is great!
Great costumer service, friendly & professional. He did a great job spiffing up my 2 couches. Did you see one of the pillows, I had no idea how dirty it was you can’t really tell when it’s Grey already but what a difference. I love Zerorez! Always been my go to.
The technician did an excellent job today very happy with the results.
The service worker Dray was very professional and performed the job with skill and care. He was personable and delivered the cleaning with exceptional results!
Adam was professional and efficient. Great product and fantastic service.
Dre was the best... Did a great job and is a pleasure to work with.
Excellent experience all around. Dre was friendly, knowledgeable, arrived on time and did a great job cleaning both carpets and area rugs. Happy customer who will be calling them again!
Very awesome hard working young Man went above and beyond expectations
I have had Zerorez clean a couch we got second hand in Renton. The tech was professional, clean and suggested we clean the hideaway mattress as well and he offered to add it on for no charge. Today had another tech come to our boat in Seattle and clean the carpets. Again super professional clean and friendly. He was…
Professional and quality services were provided. They also cleaned the grout in our bathroom and it looks so much better. Thank you Gavin and Jason!
Courteous and informative and it smelled great (clean nontoxic no fumes no cloying perfume) and most importantly looked dramatically better! Loved!
Wonderful ‼️‼️‼️‼️‼️
Tyler was friendly, on-time and the work was done fast and efficient.
The tech was awesome! He was friendly and was knowledgeable highly recommend
Third year running using Zerorez and I will continue to use them in the future. Friendly, courteous, professional techs. Do a great job cleaning my carpets. It doesn't take long to clean the rooms and I'm always happy with the results.
Quality service, knowledgeable staff. Carpets cleaned thoroughly with respect to my home from entry to exit.
We had them clean our area rug and our bedroom carpet that has seen better days. They were super quick, responsive and professional.
Devin was fantastic! Our carpets and upholstery have never been cleaner! He was super communicative on when he’d be at our house, then was very thorough with his walk-through before starting to clean. And as noted the results are fabulous. Highly recommended. We’ll absolutely have ZeroRez and Devin come clean our carpets again!!
Tucker was great, he knows the product and services, very knowledgeable as well as positive and professional. Will definitely recommend to friends and colleagues.
Tucker was here on time, checked out the situation, set up his equipment & did a very thorough & efficient job. He was very relatable, and I am very pleased with the service. Will definitely use them again & recommend to friends. The scheduling person was also really helpful & very nice to deal with.
Alec called to get ok to show up early. Detailed walk through and discussed specific stain areas. Worked thru the day to complete the job and the carpets and area rugs look great.
Dre was the best! Very knowledgeable, professional, quick and kind. I'll never use another service and will recommend Zerorez to everyone I know!
Ray was excellent! He called in advance of his appointment, was very professional, knowledgeable, friendly, conversant. He took the time to address my questions before he begin the cleaning. The carpets were cleaned professionally and in a timely fashion. This is the 3rd or 4th time we’ve used Zero, Ray was by…
Great service! Super fast, floors look great!
I really feel good my house is super clean. They offer a very great service I recommend anyone to work with them
My cleaning representative was very friendly and efficient. Did a good job.
Crew are always friendly and professional. Their work is thorough and efficient. Today's appt ended up well outside of my service window, however. Luckily, I was still available this evening for them to still do their cleaning.
We have used Zerorez for years. I love how there is no chemicals used or soapy water. The cleaned carpet always dries fast and there is no residue. We will continue to use Zerorez.
Thank you for another wonderful job!
I was very happy with the service
Great service and communication from initial online booking to cleaning. Very thorough, conscientious, kind to our animals. No up selling. Highly recommend!
You could tell right away Tucker, and his cleaning partner, took their job very seriously! They were professional entering my home wearing gloves, shoe covers and taking ample time discussing my specific cleaning needs. They went to work right away assessing each room, giving me advice on what was needed to get pet…
Our neighbor recommended ZeroRez and they delivered. BJ was the best. On time, on budget super friendly and l love how our carpets turned out. Highly highly recommend !
Technician was courteous, professional, knowledgeable, thorough, and efficient! Fantastic experience!
ZeroRez does amazing work. I won’t use any other carpet cleaning service. They always make my carpets look and smell like new.
Notified me when they were headed my way, showed up on time,! friendly and professional. Did a nice job cleaning my carpets. I would recommend.
Louie and Kyle were fabulous. They fully explained the process, were very professional and went above and beyond. Cleaned and treated all my carpets and tile. Pre treated and post treated pet stains. Couldn't be happier with the result. Will hire them again. My 8 uear old carpets look great and my tile and grout looks like new.
Very friendly
DJ was a pleasure and worked hard to do the best job possible.
Great job as always.
Technician has very professional, hard working, provided excellent customer service, and explained everything thoroughly.
The guy was on time, professional and did a great job. I will call them again
Jay arrived right on time. He was professional, thorough and did an excellent cleaning. He was also a very nice person to deal with. Our carpets look and smell awesome!
Our dog had a rough night and so we needed carpets cleaned right away. They had availability the same day. Margarito did an amazing job cleaning up a nightmare. Our rugs look almost new!!
Excellent service, everything came out like new. Will definitely use again. Thank you!
Alex was very professional with everything and I would highly recommend him, he will do a great job
Devin was terrific! He arrived on time. Devin advised and educated me on what was the appropriate technique for my area carpets. Upstairs he recommended for my (older) wall to wall carpeted rooms, to honestly replace some of the wall to wall carpet. I appreciated his integrity and recommendation that I wait. I…
Kyle from Zerorez was great. From start to finish, Kyle was pleasant, professional, and overall a great first experience for our family. We’d be more than happy to utilize zerorezs services again and recommend them as a company. Thank you again Kyle for being such a great ambassador for your company.
Jesus offered great customer service and the cleaning looks great as well. Thanks.
Professional explanations, quick work, and carpets clean as expected.
I have two German Shepherds and two kids so my area rug was so filthy but Louie from Zerorez got all of the stains out and the rug is now so clean and looks brand new! I was shocked. I definitely will be returning. Highly recommend!!
Concrete floor cleaning
This is by far the best carpet cleaning experience I have had. Margarito and Kyle were professional to work with and did an excellent job cleaning our carpets. One thing I was surprised about was how quickly the carpets dried. We had a number of stains from our pets and spilled coffee that we had cleaned with our…
He was great 👍 and friendly so friendly
Tucker was able to come earlier than we had been told which worked better for us. He did an analysis of our needs and performed the appropriate cleaning in a professional and timely manner.
Garrett was great, professional and informative. Highly recommended!
The gentleman that cleaned my carpet (his name is Jesus) was very professional and cordial and did a wonderful job. A great man and a great professional. Would use this service again.
Excellent service
The service person was professional and thorough. I had all the surfaces cleaned which was pricey, but worth the clean feeling I had looking at my house later. There was some surface dirt left, but it was my fault because I didn’t vacuum first. They warn you to do that, but I had nerve damage in my right hand and…
Jesus was awesome! He was on time and communicative about what we wanted done as well as how to care for the rug after. He was quick and efficient as well. Our carpets and area rug look new again!
Always pleased with the job they do. Service providers are always professional and thorough.
The office staff were responsive and helped me quickly reschedule my appointment when something came up. The person who arrived was timely, respectful and informative. Would use these folks again!
Fast, efficient, very thorough preparation to clean the carpets. Didn’t have to worry about damage to furniture or paint. Our tech, Dre, was excellent. He called 30 minutes before arriving, very professional, careful and personable.. Very pleased!
We have used Zerorez multiple times. I would not consider another company, their technology makes our carpets feel like new. The no solution cleaning also prevents our carpets from building up dirt from the sticky residue leftover from other cleaners. Our last tech was great, DJ did a wonderful job, was polite,…
Everything went fine. Attendant was very nice & friendly.
Friendly, courteous, informative and respectful.
Great experience from making an appointment on the phone to the professional that cleaned our area rug and stairs. He explained the process and did a very nice and thorough job. Would use your company again. Thank you
We had a great experience today! The gentleman that arrived was so respectful and prompt and answered all my questions. He took extra Care to make sure all the details were taken care of wiped up any drops that happened on my hard floor and just was generally a super nice guy! I will absolutely ask for him again!
Very great experience and super helpful and polite staff.
They cleaned some carpets in my landscape business offices. I was amazed they were able to remove some stains that I didn't think would come out of my carpets. As a landscape business our floors get filthy. Zerorez cleaned them and they're almost like new.
He was courteous. Professional and very happy with this experience.
Dominic did an amazing job! All the rooms look beautiful. He was very polite and nice too!
DJ, our service tech, was so kind, professional, and hardworking! Our off-white carpet looks new again!
What a great chemical free carpet cleaning. My carpets look great there are no spots on my floor and no chemical fragrance overwhelming my house. The only fragrance there was was in the deep clean pet stain spot and it's not bad. The technicians were kind respectful and very through. This is my second time using…
Awesome service great outcome will definitely use again very knowledgeable technicians that came really wish I could remember their names lol
Cleaned carpets, area rugs and hardwood floors. James and Don were professional, detailed and very attentive. I can tell they take pride in the quality of work they do.
The ZeroRez representative that came to my house, Michael, was extremely good. He took special care to treat the areas that I pointed out to him. He called first and was here right on time, he was so nice and explained everything well and was very efficient. The job was completed and my beige carpet looked better…
Really Appreciated "Allen"...was on Time and Willing to Look and Listen to What Needed to be Do ...and Areas of Concern and Then Did Hus Best Work Possible... And That was A Good Look for Me and A Great Job to Boot..So Good Looking 👍 ☝🤛🙏😉
Paul was very informative. I had questions and he answered all and even demonstrated how the equipment worked. I'm very satisfied with the results and Paul said he was too!
Calvin was very professional. Very knowledgeable.
Ryan came in and was very upbeat, polite, and explained the service he would be doing today as well as additional services that Zerorez offered. Ryan was professional and did a fabulous job to day.
Great work done from Zerorez! Our technician was friendly and knowledgeable. Our carpets had 10 years of stains. Tough job done well. Their special brush is heavy duty! I'm so pleased! If you have children or other roommates I would suggest they get another place to go for an hour. My teenage boys chose to stay on…
We just had Nathan come do our carpets, and he was super friendly, professional, and efficient! We really appreciated how he explained the process to us and left our carpets looking refreshed and super clean. We would definitely recommend Zerorez to all our friends and family.
Everything is clean and smelling great. I would recommend them to friends and family.
The 2 gentleman that cleaned our carpets were nice, and professional. The arrived at the beginning of the window provided, and worked quickly. Would definitely recommend them to anyone needing their carpets cleaned.
On time, professional and value.
Very helpful worker. Went and bought tarps so we could put area rugs in our garage. Really appreciated his courteous demeanor. We are very happy with the service.
We have used them twice to clean our carpets and have had a great experience both times. We will definitely call them next time we need our carpets cleaned!
We had some very old hand woven carpets cleaned and were concerned about their fragility and that they had vegetable dyes. Came back fantastic and the technician who cleaned them brought them back explained their process. Thank you Austin and ZeroRez!
I doesn’t almost 1500 cleaning entire homes all hard tile/ floor/tiles wall surfaces and furniture it’s worth every penny!!! This is year two!! Great job!! Good company with great employees. I’ve been thrilled every time and I’m hard to please.
Our tech was very professional, polite and on time. He did a great job. Would definitely recommend and use again.
Quality cleaning service for a good value
My experience was great. Michael the service person explained what he was doing and worked as he spoke. My rugs look new. I am very pleased. My dogs have allergies so no chemicals ..Rugs look like New and no harmful chemicals were used. Yes i would recommend this company ...Cannot say enough
On time very friendly and a thorough cleaning
Zero Rez is fast and the carpets dry fast.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1014 | $170–$359 |
| Pet stain & odor removal | 445 | $203–$385 |
| Carpet steam cleaning | 194 | $170–$390 |
| Area rug cleaning | 166 | $164–$359 |
| Upholstery cleaning | 138 | $196–$359 |
| HVAC duct & vent cleaning | 23 | $614–$1.1k |
| Mattress cleaning | 7 | $126–$335 |
| Drapes & curtain cleaning | 2 | $207–$366 |
