How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty81−1.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREZerorez Seattle Carpet Cleaning
Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 4.9★ from 1,841 Google reviews
Report card
Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Seattle Carpet Cleaning for 8 kinds of job.
Zerorez Seattle Carpet Cleaning for carpet steam cleaning
Clear ✕All 197 Google reviews tagged “Carpet steam cleaning”
Outstanding. Thorough, courteous, complete. Mindful of furniture. Carpet has never been so clean. Pricing very fair.
I had pet stains from years of pet accidents. I tried to remove them with my Bissell butt they would come back and the order would be released making my house smell like a kennel. Zerorez did a great job, my carpets and rugs look beautiful and my house smells clean.
We were so pleased with the carpet cleaning details Jason explained to us before starting. With that said, we highly recommend this company for the excellent job done on our carpets. All the coffee stains, granddog pet stains and my husbands garden shoes stains are gone in the family room and bedrooms. It looks like…
Kris worked exceptionally hard all day to clean our carpets and floors! The results are amazing!!
They did a fantastic job with a great price. Thanks guys.
Excellent service from Ryan. Professional and fast. Odor on carpet was removed efficiently
Jason was right on time, quick, and did a great job
The nice lady who took my call & made my appointment was was helpful and considerate. Jason who cleaned my carpets was friendly and informative, my newly clean carpet looks amazing.
Professional, friendly, and efficient service. Jason was excellent.
The technician was right in time and walked the house with me to see the project. He was very friendly and explained what he was going to do. He finished and walked me through which turned out very nice.
Amazing! Pet stains are gone! Yay!! Fantastic and worth every penny.
I absolutely love Zerorez. They, by far, do the best carpet cleaning! I have 3 dogs and after the carpet cleaning the carpets look new.
Love that they are nontoxic yet still 100% effective!!! Also very professional!!
Jason is the technician that cleaned the carpets and sofa. He was thorough took his time. Had me inspect the job after he was done. I appreciate his work
Absolutely amazing job! My cream carpet and couch are actually cream again, and I didn't think that was possible after 4 dogs. It all turned out so stunning and clean. My technician was super friendly and explained everything. Will Absolutelyuse again.
My carpet is clean at a reasonable price and as a Senior, I appreciate that.
I have used Zero Rez for years and I’m always 100% satisfied with their service. Jason Denny was our technician today. He Listen to my concerns, addressed all my issues with the carpet, and was an absolute blast to talk to! I highly recommend Zero as they do a wonderful job, especially when you’re concerned with not using nasty chemicals. Thank you Denny!
Jason arrived on time and was very clear about the scope of work. He was thorough, and our carpets have never looked so clean. Bravo, Jason and Zerorez!
Ryan was amazing, informative and confident and cleaned the most challenging stains! He was the very best carpet technician I've ever had! Thank you Ryan👌
Kris did an exceptional job! He was incredibly thorough and was able to remove spots that other cleaners couldn’t. He was friendly, professional, and efficient throughout the entire process. I highly recommend both Kris and Zerorez, and I’ll definitely be referring them to friends and family.
Jason Denny was great.
Had all carpets cleaned along all vents cleaned as well as the dryer vent.
Very professional and did an amazing job!
Ryan was on time and gave excellent service.
Technician Ryan was wonderful. He provided excellent advice and our carpets are clean and refreshed. Thank you, Ryan, Brittany and Zerorez!
The technician was friendly and thorough. Got out a really ugly spot in the bedroom that we thought would be impossible to remove. 3 times you've done our carpets and will call you again.
My first time using ZeroRez & I was very impressed. The technician did a great job cleaning my carpet. He was on time and very professional in explaining their process. I will definitely be using them again.
Quality experience managed by knowledgeable technician. Without question we will continue to use Zerorez.
Great Job. Great Technician.
i am a repear customer at this point and honestly love the service. thank you so much team, and today thank you ryan!
Very efficient and thorough job...friendly and professional service technician...great value...no chemicals! 2nd time with Zerorez, and totally sold on their quality of service... 10+ year old carpets look amazing and brand new! Odors are gone! Whole-heartedly recommend!
I highly recommend Zerorez for all your. Carpet cleaning needs. They are a great team from the time Brittney called to set up my appointment to the time Ryan left after providing great service. Ryan was on time per his eta notification, professional and respectful taking the best care in our home. He got right in…
Ryan was very professional and helpful in explaining the entire process.
Had a large 12 by 15 wool area rug shopped around and Zerorez had best pricing and used high heat with no soaps. The technician showed up on time and did a great job Happy with the service
Jason was over and beyond on his knowledge and workmanship and his personal character was more valuable than anything of value and with you having such a valuable associate in your arsenal explains the on going success that you experience. Take a bow Jason very well deserved
amazing cleaning result, great customer service!
Ryan is a good technician with an easy going personality, and knows his business! I’d ask for him again 👍
Always very pleased with the professionalism and quality work!
Jason was great! Thank you. Give him a raise!
Wonderful products and friendly knowledgeable staff! Kris did an excellent job. He is great at explaining the process and how the products work. He was also very efficient. We have pets and boys and had a lot of really tough stains. He got the stains out of everything and after he was done the house smelled and…
Ryan was excellent! Very thorough in his pre-cleaning analysis. Gave excellent advice and provided an estimate. He executed a 3-step thorough cleaning and my carpet is now clean, fresh, soft! Ryan was great! Thank you!
Carpets look very clean and smells great. I slipped on the vinyl floor after getting the cleaning fluid on the bottom of my slippers. Landed hard on my hip and hit my knee on a bench. But nothing broke. The substance used is way too slippery! Chris was very good though. Helpful, thorough and fast! Thanks Chris!
Zero Rez did an excellent job cleaning our aging carpet. It looks refreshed and so much cleaner. Professional, thorough, and well worth it. Very pleased with the results and highly recommend!
Ryan did a great job cleaning our carpet. Gave us the complete rundown on the preparation and went to work. Completed the work within the estimated timeframe. I would gladly choose to work with Zerorez and Ryan again.
Great communication and pleased with service.
Superb job by Ryan! Have used this carpet cleaning company for a number of years and am always pleased. Great customer service from receptionist to the technicians. I highly recommend Zerorez!
Jason was great!! Worked hard bringing equipment up to third floor. He was friendly and conscientious in doing a great job. Thank you Jason!!
Jason did a great job. Carpets look really good. He even spent extra time trying to remove a stubborn stain because I forgot to let him know it's an old candle wax stain. Company was good at communicating when he would arrive.
Kyle did an expert job of cleaning our carpet! Very efficient also :) Thank you!
My new house stink and has lots of cat hair specially the carpet from previous owner. Ryan did a good job on carpet cleaning, it’s looks clean and smell much better. Recommended 👍
My carpets look amazing and Amazing customer service. Will definitely call them again.
Cleaner did great job, found so much more dog fur than we were able to. Everything looked so much cleaner. Thank you!!!
Chis, the technician worked his fanny off for 3 hours. Our carpet never looked cleaner.
Kris was great. Cleaned up a troublesome wine stain. Explained everything ahead of time. Highly recommend
Jason was very friendly, on task and very knowledgeable. He removed stains that others have not been able to. Going to request the same technician for the next cleaning.
On time, professional, and did a great job.
On time good work friendly
Technician was on time, professional and personable!! The carpet looks great
Very courteous and thorough service. Took the time to point out various areas of loose carpeting he discovered in our new home. He even offered to help unload items from our storage container. I was able to unbury our sectional and asked last minute to add upholstery cleaning which he gladly did!
Carpet cleaning was so good, I married the technician! Zerorez was able to get out a stain that mopping and scrubbing couldn't and left the house looking great!
Fast, efficient, courteous and thorough. Carpets look good.
Tyler did an excellent and thorough job and was full of information!
My carpets look as good as new. The most thorough cleaning ever. Kris was very knowledgeable and shared very usual information.
Carpet cleaning as purchased.
Carpets always come out extremely clean - workers are very professional. However very difficult to reach someone in person as you are with another customer or it’s after hours. Also given a date for cleaning in 2 weeks, previously offered within the week.Now paying double what I’d previously been charged.
Have used this company many times. Carpets not soaked and like that no soapy residue. Everything well explained before hand.
Alec did a great job cleaning my carpets!
Whole house carpet cleaning. Kris was a joy to work with. Very conscientious and thorough cleaning throughout the house. Very informative with ideas to maintain the carpet going forward. Will request him again for any future work.
First time I have used a professional carpet cleaning company. I found about Zerorez on Evening magazine years ago. It really does as good a job as they advertise. Yay!!
Adam showed up on time, walked the areas to be cleaned and did a great job!! He wasn’t pressing to upgrade me; he answered my questions completely and was nice. Thank you!!
The guy that was here was very polite and professional.
Clients home had alot of pet odor, DJ was professional and timely. He also gave suggestions as to how to get the best results, very pleased.
Adam was professional and efficient. Great product and fantastic service.
Great job for the price
Dre was the best... Did a great job and is a pleasure to work with.
I’ve had other services take about two hours. This gentleman did my apartment in about 40 mins! The place looks cleaner than the last cleaners! Very quick and professional. Thanks guys!
My carpet was horrible. The young man that came and cleaned it was the most professional, kindest, hardworking man I’ve seen in years. Very thoughtful and made sure his work was done impeccably well and it was! I never want anyone else but him, from this day forward. Not to mention his smile was very welcoming. You…
Showed up early, re-evaluated the necessary work needed for a lower cost, in and out in about an hour! Everything cleaned to my expectations. Great job guys!
Tyler and Jason did an excellent job! Highly recommend.
Their employee went above, and beyond explaining the options little spend he but well worth it
The carpet cleaners, Tyler and Jason, were very professional, timely and did an awesome job! We’ll definitely use them in the future.
Very happy with the service and the kind gentleman you sent to clean my carpets. He was very professional and friendly. Thank you, Cindy
My entire house looks like brand new! Zerorez did a fantastic job of not only cleaning my carpets and sofa, but spot testing the sofa fabric to be sure it wouldn’t bleed, pet stain testing the entire house in order to ensure the proper treatments were done for each room, and explaining all the options and the…
Michael was incredibly polite, efficient, and thorough during the entire carpet cleaning service. Best carpet cleaning service I’ve experienced.
They did a great job! Right on time and fast work! Very happy with the results!
Did a fantastic job, carpets are very clean, very responsive and great to work with from start to finish.
I like that they don’t use chemical and they really did a great job. After cleaning, my carpet was as good as new. Andrew did a wonderful job, he pays attention to details, very professional and make you feel comfortable throughout the entire process. Our apartment smells great. I will surely recommend it to anyone…
Jay did a great job. He was considerate and polite. All looks good so far.
Did an amazing job removing a decade’s worth of dog and grime.
Good personnel resulted in quality, efficient, professional service. Brady was polite, professional & thorough in arranging service. Margarito, a pleasant professional, worked efficiently to thoroughly clean our carpets! Very Satisfied !
I've used this service twice before with great results. The two gentlemen called before they arrived. Upon arrival, they were very friendly, and explained the entire procedure and went to work. After they were finished, not a trace was left behind. Payment was super easy and affordable. I highly recommend ZEROREZ.…
Kyle did an amazing job! Got the carpet looking new!!! Thank you so much!
Tucker was great, he knows the product and services, very knowledgeable as well as positive and professional. Will definitely recommend to friends and colleagues.
Just used Zerorez to clean a full house of carpets at a rental in Bellevue I’m moving out of. Tyler A was communicative, professional, friendly, and funny. Would definitely recommend use Zerorez again!
The service was excellent. Kyle was very friendly and did a fantastic job. We’ll definitely use this company again next year.
Friendly service and great work.
Louis did a great job and suggested the extra treatment which we did. Thanks!
Dre was the best! Very knowledgeable, professional, quick and kind. I'll never use another service and will recommend Zerorez to everyone I know!
Showed up early, was extremely professional. Did a great job and was very speedy. Definitely will be using them again.
Professional service thank you.
We were very happy with our technician Devon. He was prompt, courteous, professional and addressed all my concerns. I was impressed with the care that he took around the banister corners! Very nice! Thank you for getting that stain out for me too!
Our carpets were revived! Stains were completely removed. I recommend Zerorez and will use them again.
Dominic was great very personable and professional the carpets turned out way better than I thought it would. Thank you
We have used Zerorez for years. I love how there is no chemicals used or soapy water. The cleaned carpet always dries fast and there is no residue. We will continue to use Zerorez.
Awesome job. Carpets look 100% better. Professional tech provided excellent customer service
Magarito was great, he did a good job and courteous
Great experience, removed puke stains and added protective layer. Communicative thought-out the whole process
Tyler was fantastic. Very competent and thorough. Explained things well, gave us tips for making our carpet last, and was friendly too! Great guy. I’ll definitely ask for Tyler next year.
You could tell right away Tucker, and his cleaning partner, took their job very seriously! They were professional entering my home wearing gloves, shoe covers and taking ample time discussing my specific cleaning needs. They went to work right away assessing each room, giving me advice on what was needed to get pet…
Our technician Jay was amazing! He was professional and polite, and explained everything to us well so we knew how to care for our beautifully cleaned fresh new carpet!! He was also very efficient and the whole process took just over an hour for our one bedroom condo! Definitely will be a returning customer! Thank you Jay & ZeroRez!
These guys had the best attitude ever! They were on time and cheerful. They got to work and got the job done quickly. I will have them back every time I need my carpet clean!
Alex was great in getting work done, I'd hire their services again
Very nice gentleman did my carpet! He did a great job!
Great service! Dray and Jay were super friendly and professional. QUICK 👍👍
The rugs haven't been done for 3 yrs. Steven did a great job!! Thank you!!
The equipment they use is high tech. In good working order. The technician was very kind and friendly. My carpet looks completely renewed.
Jorge, did a spectacular job on cleaning my carpets. Very professional.
Jeremy called with an ETA and was professional and personable. He surveyed the areas to be cleaned to assess any pretreatments, etc and then quickly started. He finished with all of the carpeting looking refreshed, stain-free, even in the high traffic areas and almost new again (I have older carpets, so that is…
Alex was very professional with everything and I would highly recommend him, he will do a great job
Some of my spots didn't come out & they came back & re did them. Looks great now!
Vinyl cleaning
Kyle from Zerorez was great. From start to finish, Kyle was pleasant, professional, and overall a great first experience for our family. We’d be more than happy to utilize zerorezs services again and recommend them as a company. Thank you again Kyle for being such a great ambassador for your company.
Jay and Dre arrived timely. After inspection of the work to be done they went right to it and worked as a team to get the job done. I had 6 rooms and other areas completed. They were professional, did a great job and were very nice. My carpets look great. I would definitely recommend ZeroRez.
It was great!
Professional explanations, quick work, and carpets clean as expected.
He did a great job of cleaning my carpets. Was very friendly.
Devin was knowledgeable and helpful in deciding what services were best for my carpet.
Jose was fantastic! He was respectful and set the expectations early which resulted in a good experience.
Awesome job! Jeremy and Kyle did an extremely good job on the cleaning of our carpet and slate entryway. It's why we have used Zerorez all these years!!
Dominic was a pure pleasure and very professional and nice! He did an amazing job with a smile! I hope to have him again on the next clean. I only use Zerorez 😊
Dj was our pro who came and did everything. He was very detailed and precise. He needs a raise! DJ Showed professionalism courtesy and he is the poster person for customer service you need to make sure you keep him on staff!
Highly recommend Zerorez for your carpet and pet stain clean. Mr.Jackson cleaned my carpet yesterday. He removed multiple pet spot. Very prefessional and friendly. Definitely, I will be asking for this crew again next time! Thank you.
He was knowledgeable and efficient. Pleasure to work with. Explained all aspects of the job.
Cost over double what I thought it would.I recommend you have your techs give you pricing before they start. I almost fell off my chair when he gave me the invoice amount!!!
Excellent service
Dre did a great job cleaning our 4 rooms that are carpeted. I’d recommend the Zerorez for carpet cleaning!
The scheduling process was quick and easy. Everyone we dealt with was friendly and accommodating. Floors look fantastic and five hours later they didn’t feel wet like with other companies.
This is hands down one of the best experiences I’ve had in a while. Garrett was pleasant, punctual, and thorough. Cannot recommend him enough! I’d leave 6 stars if I could!
Very friendly, honest and efficient- have used them several times and pleased each visit.
DJ was my technician for today, very professional and friendly. Very knowledgeable and straight forward in the process. He was very responsive and asked what kind of results I was wanting and he was able to have it done and it came out, way better then I have expected.
I have used Zerorez 4 times. They have always arrived punctually. At least 2 times Dre has been our technician. He has a huge smile and an attitude to match. The carpets are clean and smell good. He gives an extra touch. I will always request him in the future.
Thank you for the service! Professional-quality work! Carpets look fabulous!!
Alec Jacobs was very professional very nice
My carpets were heavily stained by my elderly dog. I thought I would have to replace the carpet. Instead the professional from zero-rez made them look brand new. I will definitely use them again!
The office staff were responsive and helped me quickly reschedule my appointment when something came up. The person who arrived was timely, respectful and informative. Would use these folks again!
Quick, professional, friendly, excellent work, carpet looks amazing 10 out of 10
I was a bit doubtful that anyone would be able to get our carpet stains out, but these guys delivered! Carpets look brand new, everything smells wonderful, and Dre was as professional and thorough as they come. Will certainly be using Zerorez again the future.
We have used Zerorez multiple times. I would not consider another company, their technology makes our carpets feel like new. The no solution cleaning also prevents our carpets from building up dirt from the sticky residue leftover from other cleaners. Our last tech was great, DJ did a wonderful job, was polite,…
The technician just left and our carpet looks new again! Our technician took the time to go through each room, find problem spots and stains and pre-treat as needed. We have 3 kids, a dog, and a cat, so there were lots of stains and odors. Our home smells clean and fresh!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1014 | $170–$359 |
| Pet stain & odor removal | 445 | $203–$385 |
| Carpet steam cleaning | 194 | $170–$390 |
| Area rug cleaning | 166 | $164–$359 |
| Upholstery cleaning | 138 | $196–$359 |
| HVAC duct & vent cleaning | 23 | $614–$1.1k |
| Mattress cleaning | 7 | $126–$335 |
| Drapes & curtain cleaning | 2 | $207–$366 |
