How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty81−1.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREZerorez Seattle Carpet Cleaning
Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 4.9★ from 1,841 Google reviews
Report card
Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Seattle Carpet Cleaning for 8 kinds of job.
Zerorez Seattle Carpet Cleaning for general carpet cleaning
Clear ✕All 1,014 Google reviews tagged “General carpet cleaning” · showing 40
Ryan did an excellent job of cleaning our carpet! He was efficient, thorough and very professional. We have used Zerorez for our carpet cleaning for 10 years and have never been disappointed with results! Highly recommend!
They always do a great job and more convenient than replacement carpet. They even did a few extras to meet their minimum. They were good about keeping me informed with arrival but would prefer specific appointment as there is lots of prep in moving furniture etc.
I hadn't had my carpets cleaned since it installed about 8 years ago. It's a darker colored carpet so you couldn't really tell how dirty it was. Wow after it was cleaned you could totally see the difference. It looks brand new now. It was more expensive and I think it's a bit over priced. However I liked the fact…
Seth did a great job on my area rug. Very careful in the house. Explained what he was going to do.
I'll tell you what. Zerorez is the carpet cleaning company to use. Our carpet is over twenty years old, and it showed. I kept hearing great things about Zerorez and decided to give them a try. So they came and cleaned. We noticed a couple of areas that could do with a little more attention and sent them photos. One…
They really saved me today. Got me in with a last minute appointment after our dog had an accident right before our daughter’s sleepover. Will forever use them
I absolutely love Zerorez. They, by far, do the best carpet cleaning! I have 3 dogs and after the carpet cleaning the carpets look new.
Fantastic experience! They were professional, friendly, and thorough from start to finish. Our carpets look and feel incredibly clean, and I was impressed with the attention to detail and care they took in our home. Everything feels fresh without any heavy residue or chemical smell. Great communication, great…
Prompt, curtious, knowledgeable - NO CHEMICALS. Easy peasy. Highly recommended. Ryan from Bellevue, WA sis excellent job. This is the. 5th time using ZeroRez. Highly recommended.
I give the technician (Khris D) and the scheduler (Brittany) 5 stars. The company itself I would rate an average based on their rules. Minimum charge of $450.00, regardless if you do only one room. This service covered 2 small rooms and 1 large bedroom with a WIC and did a dryer vent cleaning as well within the…
Did a great job. Got all the stains out without paying extra. Family owned business so they really care. Would use them again
Jason was on time, friendly, courteous and professional. He did a great job on our carpet. I wouldn’t hesitate to have him and Zerorez back for another job!
Very professional and did an amazing job!
Very happy with the expert tech. service we received today. Best we have ever had, no more stains in the light colored carpet, excellent job!
Tech was amazingly knowledgeable and thorough. He took the time to explain options and answers our questions. He offered additional tips on how to maintain the cleaning that was completed Felt extremely comfortable & sqfe with him in our home.
Ryan was very professional and helpful in explaining the entire process.
From scheduling to completion of the job, Zerorez was incredibly easy to work with! Their technician Kyle was on time, Detail oriented and did a great job on our carpets and dryer vent!
Jason was over and beyond on his knowledge and workmanship and his personal character was more valuable than anything of value and with you having such a valuable associate in your arsenal explains the on going success that you experience. Take a bow Jason very well deserved
The technician was very professional and explained the cleaning process very clearly.
Carpets look very clean and smells great. I slipped on the vinyl floor after getting the cleaning fluid on the bottom of my slippers. Landed hard on my hip and hit my knee on a bench. But nothing broke. The substance used is way too slippery! Chris was very good though. Helpful, thorough and fast! Thanks Chris!
We had Zerorez perform carpet and rug cleaning today and are very happy with the service. Jason notified us of an approximate arrival estimate and he was right on time. He was professional, efficient and thoroughly. We would definitely engage Zerorez for our future cleaning needs.
Friendly, on-time service and my carpets look great!
Outstanding, efficient service! Chris is an excellent representative of your company!
Kris did an outstanding job cleaning my living room and stairs. He took the time to explain everything he was doing and treated my home with real care, honesty, and professionalism. His demeanor was kind, respectful, and reassuring from start to finish. You can truly tell this family business values quality and…
My carpets look great and it was a job well done, in my opinion.
Carpet cleaning was so good, I married the technician! Zerorez was able to get out a stain that mopping and scrubbing couldn't and left the house looking great!
We’ve used Zerorez multiple times over the years — first at our old home in Redmond, and now again at our new place — and every experience has been absolutely top-notch. Recently, we had them out to tackle some dog urine spots, and their deep extraction service worked wonders. Our carpets look, feel, and smell brand…
Did such a great job! Like having new carpet!
I got my stairs shampooed and now they have more brown stains than they did before the cleaning. I’m sad. My couch is great!
Great costumer service, friendly & professional. He did a great job spiffing up my 2 couches. Did you see one of the pillows, I had no idea how dirty it was you can’t really tell when it’s Grey already but what a difference. I love Zerorez! Always been my go to.
Very knowledgeable, friendly technician. Great results.
Chris was very friendly, knowledgeable and professional.
Alec and Tyshon did a great job with our carpet cleaning. They were very professional and thorough. I have used Zerorez several times for carpet cleaning and they always exceed my expectations!
⭐️⭐️⭐️⭐️⭐️ I had such a great experience with Alec from Zerorez! From start to finish, he was professional, courteous, and incredibly kind. He arrived right on time, walked me through the entire process, and took great care in making sure everything was done properly. You could tell he takes pride in his work—he…
Alec did a great job and was very knowledgeable. He explained everything well and was very courteous and friendly.
Did an excellent job getting my carpets clean and easy to work with
Carpets always come out extremely clean - workers are very professional. However very difficult to reach someone in person as you are with another customer or it’s after hours. Also given a date for cleaning in 2 weeks, previously offered within the week.Now paying double what I’d previously been charged.
Brandon Jenkins did the job well..He listened to all our concerns and work on it. He have a good working ethics.
Fantastic customer service! The technician was knowledgeable, efficient and kind. Much appreciated!
We were very pleased with the work done by ZeroRez!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1014 | $170–$359 |
| Pet stain & odor removal | 445 | $203–$385 |
| Carpet steam cleaning | 194 | $170–$390 |
| Area rug cleaning | 166 | $164–$359 |
| Upholstery cleaning | 138 | $196–$359 |
| HVAC duct & vent cleaning | 23 | $614–$1.1k |
| Mattress cleaning | 7 | $126–$335 |
| Drapes & curtain cleaning | 2 | $207–$366 |
