How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty81−1.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREZerorez Seattle Carpet Cleaning
Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 4.9★ from 1,841 Google reviews
Report card
Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Seattle Carpet Cleaning for 8 kinds of job.
Zerorez Seattle Carpet Cleaning for general carpet cleaning
Clear ✕All 1,014 Google reviews tagged “General carpet cleaning” · showing 100
Ryan did an excellent job of cleaning our carpet! He was efficient, thorough and very professional. We have used Zerorez for our carpet cleaning for 10 years and have never been disappointed with results! Highly recommend!
They always do a great job and more convenient than replacement carpet. They even did a few extras to meet their minimum. They were good about keeping me informed with arrival but would prefer specific appointment as there is lots of prep in moving furniture etc.
I hadn't had my carpets cleaned since it installed about 8 years ago. It's a darker colored carpet so you couldn't really tell how dirty it was. Wow after it was cleaned you could totally see the difference. It looks brand new now. It was more expensive and I think it's a bit over priced. However I liked the fact…
Seth did a great job on my area rug. Very careful in the house. Explained what he was going to do.
I'll tell you what. Zerorez is the carpet cleaning company to use. Our carpet is over twenty years old, and it showed. I kept hearing great things about Zerorez and decided to give them a try. So they came and cleaned. We noticed a couple of areas that could do with a little more attention and sent them photos. One…
They really saved me today. Got me in with a last minute appointment after our dog had an accident right before our daughter’s sleepover. Will forever use them
I absolutely love Zerorez. They, by far, do the best carpet cleaning! I have 3 dogs and after the carpet cleaning the carpets look new.
Fantastic experience! They were professional, friendly, and thorough from start to finish. Our carpets look and feel incredibly clean, and I was impressed with the attention to detail and care they took in our home. Everything feels fresh without any heavy residue or chemical smell. Great communication, great…
Prompt, curtious, knowledgeable - NO CHEMICALS. Easy peasy. Highly recommended. Ryan from Bellevue, WA sis excellent job. This is the. 5th time using ZeroRez. Highly recommended.
I give the technician (Khris D) and the scheduler (Brittany) 5 stars. The company itself I would rate an average based on their rules. Minimum charge of $450.00, regardless if you do only one room. This service covered 2 small rooms and 1 large bedroom with a WIC and did a dryer vent cleaning as well within the…
Did a great job. Got all the stains out without paying extra. Family owned business so they really care. Would use them again
Jason was on time, friendly, courteous and professional. He did a great job on our carpet. I wouldn’t hesitate to have him and Zerorez back for another job!
Very professional and did an amazing job!
Very happy with the expert tech. service we received today. Best we have ever had, no more stains in the light colored carpet, excellent job!
Tech was amazingly knowledgeable and thorough. He took the time to explain options and answers our questions. He offered additional tips on how to maintain the cleaning that was completed Felt extremely comfortable & sqfe with him in our home.
Ryan was very professional and helpful in explaining the entire process.
From scheduling to completion of the job, Zerorez was incredibly easy to work with! Their technician Kyle was on time, Detail oriented and did a great job on our carpets and dryer vent!
Jason was over and beyond on his knowledge and workmanship and his personal character was more valuable than anything of value and with you having such a valuable associate in your arsenal explains the on going success that you experience. Take a bow Jason very well deserved
The technician was very professional and explained the cleaning process very clearly.
Carpets look very clean and smells great. I slipped on the vinyl floor after getting the cleaning fluid on the bottom of my slippers. Landed hard on my hip and hit my knee on a bench. But nothing broke. The substance used is way too slippery! Chris was very good though. Helpful, thorough and fast! Thanks Chris!
We had Zerorez perform carpet and rug cleaning today and are very happy with the service. Jason notified us of an approximate arrival estimate and he was right on time. He was professional, efficient and thoroughly. We would definitely engage Zerorez for our future cleaning needs.
Friendly, on-time service and my carpets look great!
Outstanding, efficient service! Chris is an excellent representative of your company!
Kris did an outstanding job cleaning my living room and stairs. He took the time to explain everything he was doing and treated my home with real care, honesty, and professionalism. His demeanor was kind, respectful, and reassuring from start to finish. You can truly tell this family business values quality and…
My carpets look great and it was a job well done, in my opinion.
Carpet cleaning was so good, I married the technician! Zerorez was able to get out a stain that mopping and scrubbing couldn't and left the house looking great!
We’ve used Zerorez multiple times over the years — first at our old home in Redmond, and now again at our new place — and every experience has been absolutely top-notch. Recently, we had them out to tackle some dog urine spots, and their deep extraction service worked wonders. Our carpets look, feel, and smell brand…
Did such a great job! Like having new carpet!
I got my stairs shampooed and now they have more brown stains than they did before the cleaning. I’m sad. My couch is great!
Great costumer service, friendly & professional. He did a great job spiffing up my 2 couches. Did you see one of the pillows, I had no idea how dirty it was you can’t really tell when it’s Grey already but what a difference. I love Zerorez! Always been my go to.
Very knowledgeable, friendly technician. Great results.
Chris was very friendly, knowledgeable and professional.
Alec and Tyshon did a great job with our carpet cleaning. They were very professional and thorough. I have used Zerorez several times for carpet cleaning and they always exceed my expectations!
⭐️⭐️⭐️⭐️⭐️ I had such a great experience with Alec from Zerorez! From start to finish, he was professional, courteous, and incredibly kind. He arrived right on time, walked me through the entire process, and took great care in making sure everything was done properly. You could tell he takes pride in his work—he…
Alec did a great job and was very knowledgeable. He explained everything well and was very courteous and friendly.
Did an excellent job getting my carpets clean and easy to work with
Carpets always come out extremely clean - workers are very professional. However very difficult to reach someone in person as you are with another customer or it’s after hours. Also given a date for cleaning in 2 weeks, previously offered within the week.Now paying double what I’d previously been charged.
Brandon Jenkins did the job well..He listened to all our concerns and work on it. He have a good working ethics.
Fantastic customer service! The technician was knowledgeable, efficient and kind. Much appreciated!
We were very pleased with the work done by ZeroRez!
I had them clean my carpet and tile floors. They did a great job and look awesome. I recommended them to others and will use them again!
Brandon was so friendly, knowledgeable and thorough in his explanation of the service we would get and the implementation of it. We are repeat customers and every time we get the same fabulous service. Thank you!
The technician did an excellent job today very happy with the results.
Great Job!
I’ve used Zerorez for 6 years and will continue to do so. Easy on line appointments, check-in text/calls and always on time. Techs explain what they are doing and what to expect when it’s done. 100% satisfied! Never a hesitation to recommend Zerorez to friends and family.
My tech was amazing. Went above and beyond! House looks great.
Great job explaining the services and getting the job done fast! The carpets look great! They were able to lift pet stains and high traffic soiled areas with ease! We will definitely be using you again.
Awesome. Everything is spotless and the young technician was wonderful.
The service worker Dray was very professional and performed the job with skill and care. He was personable and delivered the cleaning with exceptional results!
I knew our carpets were in need of cleaning but didn’t realize just how badly. Tyler was very informative and helpful, not at all pushy in his sales, and he did a great job.
Our carpets look great! Our tech was very informative about the process and had answers for all my questions. He even had treats for the dogs. Will recommend to neighbors and friends.
Very informative and respectful. Fast efficient service.
First time I have used a professional carpet cleaning company. I found about Zerorez on Evening magazine years ago. It really does as good a job as they advertise. Yay!!
Our technician, Tyler did a great job! Very courteous and professional
It made a huge difference in our carpets! Great job Drey!
The tech, Alec, did a great job on my carpet which had saturated Pee spots on our family room carpet in 2 specific places that I could not get out with my carpet shampooer. It was a laborious job, but Alec persisted in the cleanup to ensure my carpet was back to its original condition. I can only hope I get him the…
DJ was professional, friendly and kind. He answered all my questions. He also explained exactly what I’m paying for. We are very happy with the carpet cleaning!
Technician was personable and thoroughly explained other availble services. He was not pushy. My carpets looked, felt, and smelled clean when cleaning service was completed. I was very satisfied and pleased with the results.
Friendly, helpful and took care of some pet stains I was concerned about. Carpet and upholstery look great.
Adam showed up on time, walked the areas to be cleaned and did a great job!! He wasn’t pressing to upgrade me; he answered my questions completely and was nice. Thank you!!
They fit me into a full schedule. Tech called to say he may miss my time window. Still showed up two hours early. Worked fast. Explained all the work he did. Carpets look great. I rarely make decisions that turn out this good! Thank you!
They are well professional, thier services is quality ,helpful, if you bring any questions they explained well with details, kindly .
Very polite and kind, got a really nasty stain out thank goodness! My new carpets look like they are actually new again 🤣
Great experience with zero rez. Tyler was out technician and made our carpets look new again! Thank you very much!
Very professional and proficient. I have hired them twice now and their service has been superior each time. On time and careful.They performed so well I have asked to be put on a reoccurring schedule . The carpets are old, but have been brought back to a best look possible for their 30 year age. Most stains have…
First time using this company. Tyler was the individual who cleaned my carpet and did an outstanding job. He went over and beyond and was extremely professional!! My carpet looks better than it has in years. Would recommend hands down!
Amazing service as always
Devan and his trainer did a great job. They were quick and professional.
This is the first time using them. Kyle was nice and did a great job!! I love that they dont use chemicals and its kids/pet friendly
Excellent job. Alec was great.
Looks great will know more when it dries
The technician came up with anything and everything he could to add cost so what started out to supposed to be $199 ended up being $459 that’s a huge difference when you tell somebody you have pets and that you have some stains and yet they come in, they charge you for every little thing I was very, very…
These guys are quick, professional and on time. I have used them several times and will continue to utilize their services. Thank you
Jay did a great job!
I have used Zerorez on several occasions for carpet and upholstery cleaning, with excellent results - each time we have been so pleased with their excellent work and lack of "upselling".
Amazing results cleaning carpets that are 14 years old. Stains disappeared!
Zero Rex always does an amazing job cleaning g my carpets. The service is consistently and the people are always friendly and nice to work with
The website describes the process of cleaning the carpet using a four-step process. I only observed 3-steps- the use of the Zr wand (step 2), use of the Zr water (step 3)and extracting the product(step 4). Employee stated, that the area could be covered up to 3 times to remove troubled areas. That was not the case.…
They will tell you because my carpet was 30 years old and in very good shape because we do not wear shoes ever in our house. That two stains that I paid extra for deep cleaning were still there after he left. I had explained it was either beer or coffee that had been spilt And they blamed the stain on still being…
Eric was a great representative of his company. He did a professional cleaning of our carpet. We appreciate his care and his effort.
They were very professional and did a good quality job
Steven was awesome, easy-going and professional, which made our experience very comfortable with having a little one and doggies at home. The job was very well done and we are so happy having our home cleaned and refreshed for the year! Thank you!
Tech had good communication skills. Cleaning was done efficiently.
DEANDRE was on time, professional, efficient and positive. We enjoyed his communication and willingness to listen to our wishes and concerns. He respected our home and demonstrated a desire to be careful around our furnishings. We truly appreciated all his effort to clean our home.
They did an amazing job! So incredibly professional and kind! Would absolutely use them again.
Happy and satisfied
Dre gave me all the pertinent info, and if certain stains didn’t come out, he pointed those out (it was a sofa in bad shape).
Tyler was very professional. The best carpet cleaning service I think we’ve ever had in 30 years. It’s cleaner than it ever has been besides when it was new thank you, Zerorez!
Happy with the service definitely I use them again thankyou .
The tech was professional, detailed, and my carpet looks fantastic!! I would request him again!
Steve was awesome our very old Capet looks fantastic!
Seemly online scheduling. Follow up call to finalize details. Very professional technician. Effective and efficient carpet cleaning experience.
Super friendly and knowledgeable. We have lots of pets and they cleaned it up like it was brand new again. Will be using them again in the future. I like using companies that I can trust in my home.
Clients home had alot of pet odor, DJ was professional and timely. He also gave suggestions as to how to get the best results, very pleased.
What a fantastic company! We so appreciated Jason , who did our carpets he was so thorough and so competent. We are grateful!
And I thought some stains would be to tough. Nope! They were all gone!
Adam was professional and efficient. Great product and fantastic service.
Jason was on time, did a thorough job, and was very efficient. He explained extra services available without being pushy.
The tech did a great job, considering what he had to work with.
Dre was the best... Did a great job and is a pleasure to work with.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1014 | $170–$359 |
| Pet stain & odor removal | 445 | $203–$385 |
| Carpet steam cleaning | 194 | $170–$390 |
| Area rug cleaning | 166 | $164–$359 |
| Upholstery cleaning | 138 | $196–$359 |
| HVAC duct & vent cleaning | 23 | $614–$1.1k |
| Mattress cleaning | 7 | $126–$335 |
| Drapes & curtain cleaning | 2 | $207–$366 |
