Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Zerorez Seattle Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty81−1.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Zerorez Seattle Carpet Cleaning

Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 4.9★ from 1,841 Google reviews

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Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez Seattle Carpet Cleaning is better than 87% of steam cleaning services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez Seattle Carpet Cleaning is better than 90% of steam cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez Seattle Carpet Cleaning is better than 81% of steam cleaning services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez Seattle Carpet Cleaning is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez Seattle Carpet Cleaning is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez Seattle Carpet Cleaning is better than 44% of steam cleaning services.C
44

Reviews for your job

Customers hired Zerorez Seattle Carpet Cleaning for 8 kinds of job.

Zerorez Seattle Carpet Cleaning for HVAC duct & vent cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$450–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$614–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “HVAC duct & vent cleaning”

Cordelia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Tim was Fantastic. Knowledgeable & explained the cleaning in detail. Easy to understand. He went above & beyond to help me with the areas of where are dog was sick.

Paid $450–500Not sureArea rug cleaningHVAC duct & vent cleaning
TomLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I give the technician (Khris D) and the scheduler (Brittany) 5 stars. The company itself I would rate an average based on their rules. Minimum charge of $450.00, regardless if you do only one room. This service covered 2 small rooms and 1 large bedroom with a WIC and did a dryer vent cleaning as well within the…

Paid $450–500Not sureGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
DougLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Had all carpets cleaned along all vents cleaned as well as the dryer vent.

Paid $500+Great priceCarpet steam cleaningHVAC duct & vent cleaningService not listed
StephanieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Tech was amazingly knowledgeable and thorough. He took the time to explain options and answers our questions. He offered additional tips on how to maintain the cleaning that was completed Felt extremely comfortable & sqfe with him in our home.

Paid $500+Reasonable priceGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
LisaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

From scheduling to completion of the job, Zerorez was incredibly easy to work with! Their technician Kyle was on time, Detail oriented and did a great job on our carpets and dryer vent!

Paid $300–350Reasonable priceGeneral carpet cleaningHVAC duct & vent cleaning
Terry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Garrett was great, professional and informative. Highly recommended!

Area rug cleaningGeneral carpet cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Kathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great work the couches look new!!

HVAC duct & vent cleaningUpholstery cleaning+ Quality
Leira4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We noticed the difference in air quality, so fresh and clean, no harsh chemicals. Very professional, kind and friendly personnel. Highly recommend.

General carpet cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Dorothy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Everything is clean and smelling great. I would recommend them to friends and family.

Area rug cleaningGeneral carpet cleaningHVAC duct & vent cleaning
Michelle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was very happy with the fact that they use Green products and I received a thorough cleaning.

General carpet cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Keri5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The young man who came out to service my ducts and vents was extremely friendly, polite and knowledgeable. He worked quickly and fully cleaned up after the job. He was professional and the house smelled fresh and clean. He took the time to explain what he did and what he found. I would HIGHLY recommend them to…

HVAC duct & vent cleaning
Jessika1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The team was very efficient and knowledgeable and worked in a timely manner!! Our floors look very clean and our carpets look like we just moved in!

General carpet cleaningHVAC duct & vent cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Shawn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I doesn’t almost 1500 cleaning entire homes all hard tile/ floor/tiles wall surfaces and furniture it’s worth every penny!!! This is year two!! Great job!! Good company with great employees. I’ve been thrilled every time and I’m hard to please.

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Teresa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning+ Responsiveness+ Professionalism+ Value
Antonia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Abbey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Rating only, no written review.

HVAC duct & vent cleaning
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningHVAC duct & vent cleaning+ Professionalism
SheilaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
MarziLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Mattea6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
ErinLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Erin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning+ Responsiveness+ Quality+ Professionalism
Trisha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
M1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

General carpet cleaningHVAC duct & vent cleaning+ Quality+ Value

Price

$377+27% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 67%Overpriced 5%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning1014$170–$359
Pet stain & odor removal445$203–$385
Carpet steam cleaning194$170–$390
Area rug cleaning166$164–$359
Upholstery cleaning138$196–$359
HVAC duct & vent cleaning23$614–$1.1k
Mattress cleaning7$126–$335
Drapes & curtain cleaning2$207–$366

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