How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty81−1.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREZerorez Seattle Carpet Cleaning
Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 4.9★ from 1,841 Google reviews
Report card
Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Seattle Carpet Cleaning for 8 kinds of job.
Zerorez Seattle Carpet Cleaning for pet stain & odor removal
Clear ✕All 445 Google reviews tagged “Pet stain & odor removal” · showing 80
I had pet stains from years of pet accidents. I tried to remove them with my Bissell butt they would come back and the order would be released making my house smell like a kennel. Zerorez did a great job, my carpets and rugs look beautiful and my house smells clean.
Technician Ryan was wonderful. He provided excellent advice and our carpets are clean and refreshed. Thank you, Ryan, Brittany and Zerorez!
Quality experience managed by knowledgeable technician. Without question we will continue to use Zerorez.
Tech was amazingly knowledgeable and thorough. He took the time to explain options and answers our questions. He offered additional tips on how to maintain the cleaning that was completed Felt extremely comfortable & sqfe with him in our home.
i am a repear customer at this point and honestly love the service. thank you so much team, and today thank you ryan!
Very efficient and thorough job...friendly and professional service technician...great value...no chemicals! 2nd time with Zerorez, and totally sold on their quality of service... 10+ year old carpets look amazing and brand new! Odors are gone! Whole-heartedly recommend!
Carpet cleaning was so good, I married the technician! Zerorez was able to get out a stain that mopping and scrubbing couldn't and left the house looking great!
Fast, efficient, courteous and thorough. Carpets look good.
We’ve used Zerorez multiple times over the years — first at our old home in Redmond, and now again at our new place — and every experience has been absolutely top-notch. Recently, we had them out to tackle some dog urine spots, and their deep extraction service worked wonders. Our carpets look, feel, and smell brand…
Great costumer service, friendly & professional. He did a great job spiffing up my 2 couches. Did you see one of the pillows, I had no idea how dirty it was you can’t really tell when it’s Grey already but what a difference. I love Zerorez! Always been my go to.
⭐️⭐️⭐️⭐️⭐️ I had such a great experience with Alec from Zerorez! From start to finish, he was professional, courteous, and incredibly kind. He arrived right on time, walked me through the entire process, and took great care in making sure everything was done properly. You could tell he takes pride in his work—he…
Carpets always come out extremely clean - workers are very professional. However very difficult to reach someone in person as you are with another customer or it’s after hours. Also given a date for cleaning in 2 weeks, previously offered within the week.Now paying double what I’d previously been charged.
Brandon Jenkins did the job well..He listened to all our concerns and work on it. He have a good working ethics.
Fantastic customer service! The technician was knowledgeable, efficient and kind. Much appreciated!
We were very pleased with the work done by ZeroRez!
Great job explaining the services and getting the job done fast! The carpets look great! They were able to lift pet stains and high traffic soiled areas with ease! We will definitely be using you again.
I knew our carpets were in need of cleaning but didn’t realize just how badly. Tyler was very informative and helpful, not at all pushy in his sales, and he did a great job.
Our carpets look great! Our tech was very informative about the process and had answers for all my questions. He even had treats for the dogs. Will recommend to neighbors and friends.
First time I have used a professional carpet cleaning company. I found about Zerorez on Evening magazine years ago. It really does as good a job as they advertise. Yay!!
Friendly, helpful and took care of some pet stains I was concerned about. Carpet and upholstery look great.
They fit me into a full schedule. Tech called to say he may miss my time window. Still showed up two hours early. Worked fast. Explained all the work he did. Carpets look great. I rarely make decisions that turn out this good! Thank you!
Very polite and kind, got a really nasty stain out thank goodness! My new carpets look like they are actually new again 🤣
Very professional and proficient. I have hired them twice now and their service has been superior each time. On time and careful.They performed so well I have asked to be put on a reoccurring schedule . The carpets are old, but have been brought back to a best look possible for their 30 year age. Most stains have…
First time using this company. Tyler was the individual who cleaned my carpet and did an outstanding job. He went over and beyond and was extremely professional!! My carpet looks better than it has in years. Would recommend hands down!
Looks great will know more when it dries
The guy that was here was very polite and professional.
These guys are quick, professional and on time. I have used them several times and will continue to utilize their services. Thank you
Zero Rex always does an amazing job cleaning g my carpets. The service is consistently and the people are always friendly and nice to work with
They were very professional and did a good quality job
Happy and satisfied
Steve was awesome our very old Capet looks fantastic!
Seemly online scheduling. Follow up call to finalize details. Very professional technician. Effective and efficient carpet cleaning experience.
Super friendly and knowledgeable. We have lots of pets and they cleaned it up like it was brand new again. Will be using them again in the future. I like using companies that I can trust in my home.
Clients home had alot of pet odor, DJ was professional and timely. He also gave suggestions as to how to get the best results, very pleased.
Adam was professional and efficient. Great product and fantastic service.
Great job on a carpet that I thought was going to need replacing. Worth every $ we paid and will definitely call back to do rest of our house. THANK YOU!!!
Very professional, looks and smells amazing! Am very appreciative of the whole experience!
Great clean! Dries much faster than other companies. The only company I use.
Thank you. Tyler was my service man for today. He did a wonderful job, including exposing what he was using and why. He was very professional and congenial. Thank you
Tucker, our Zerorez guy, did an amazing job as usual! He is very professional, always on time, very thorough and knowledgeable. We enjoy working with him. For having 3 poodles, our carpet looks brand new again! Thank you so much!
Very awesome hard working young Man went above and beyond expectations
I have had Zerorez clean a couch we got second hand in Renton. The tech was professional, clean and suggested we clean the hideaway mattress as well and he offered to add it on for no charge. Today had another tech come to our boat in Seattle and clean the carpets. Again super professional clean and friendly. He was…
Great experience i will definitely continue using your services and the employees was very professional and curious, thank you for the cleaning!!!
Their employee went above, and beyond explaining the options little spend he but well worth it
I had bad pet stains and odor and the majority was removed! Our technician was friendly and professional and I certainly appreciate the beautiful job he did!
Awesome experience! Staff was so respectful and efficient! Will definitely request again!
Great job with technician Tyler and Jason. Good customer service and all my questions and comments concerns were addressed!
Professional and quality services were provided. They also cleaned the grout in our bathroom and it looks so much better. Thank you Gavin and Jason!
My entire house looks like brand new! Zerorez did a fantastic job of not only cleaning my carpets and sofa, but spot testing the sofa fabric to be sure it wouldn’t bleed, pet stain testing the entire house in order to ensure the proper treatments were done for each room, and explaining all the options and the…
Great service from your tech today Very happy. 2 recliners and mattress were done. All stains removed. With treatment.
Very knowledgeable and did a very good job. I am happy with the results!
Friendly knowledgeable and professional. This company's services caused our real estate appraiser to give us credit for having for having newly installed carpets . Our carpets are over 10 years. Carpets are fully dry within hours and not days. It's a great value for our fasr paced lives. This technology has…
They did a great job! Right on time and fast work! Very happy with the results!
Devin was excellent explaining process and treatments used. Very clear and concise with explanation. Wanted to assure me if I had questions.
Our technician Tyler was very kind and professional! Explained everything in detail before cleaning. We will definitely recommend Zerorez to others looking for cleaning services! Very happy with our clean carpet!
Tyler was very professional and did a wonderful job. He got pet stains and people stains out of white carpet in a bedroom, and cleaned the living room, and our large bedroom, as well as a stairway and hall. All these areas have carpets that have only been spot cleaned since the carpets were put in many years ago. It…
Fabulous carpet cleaning for our newly purchased home. Our home smells and looks clean and new again thanks to the awesome tech (Tucker) and their great process. Our carpets dried super fast and the value was superb. Highly recommend their company and the service!! Thank you!!
Wonderful ‼️‼️‼️‼️‼️
Louie is very professional and courteous and just nice! He helped with all we needed to get done!
Absolutely fantastic! I was very impressed. They were able to get the carpet so thoroughly cleaned.
Did a fantastic job, carpets are very clean, very responsive and great to work with from start to finish.
DJ was very professional! On time and explain the process perfectly. He did an amazing job and my carpets look like new.!!
The tech was awesome! He was friendly and was knowledgeable highly recommend
I was Very pleased and satisfied with our technician, Dominique, He is well mannered , pleasant and very knowledgeable. He shared his professional opinion of what he recommended without being pushy. He suggested that my husband and i discuss our options privately and to inform him of our decision. He was efficient,…
Third year running using Zerorez and I will continue to use them in the future. Friendly, courteous, professional techs. Do a great job cleaning my carpets. It doesn't take long to clean the rooms and I'm always happy with the results.
Everyone I came in contact with was friendly and professional. Margarito did a walk-through with me before the service to make sure I got the services that I needed for my unit at a good price. Having never had my carpets professionally cleaned before, my biggest concern was discoloration due to pet stains. Most of…
Very friendly and helpful professional young man.
Devin thanks.
Alec was great and did an awesome job. Its expensive but they do it right
Excellent service from the technicians! Explained everything very well and did a great job!
Great communication from Tyler!
I thought they did a good job but once the carpets dried I had a couple stains that remained. Per the technician "we will come back up to a year if stains came back" if I paid for the extra package, which I did. I contacted the company the very next morning with images of the two stains that remained, they asked…
Did an amazing job removing a decade’s worth of dog and grime.
Awesome experiences, great pro!
The cleaning specialist was very thorough and attentive to detail
We had them clean our area rug and our bedroom carpet that has seen better days. They were super quick, responsive and professional.
Michael and Tucker were the carpet technicians and they did a great job meeting the cleaning needs. I appreciated their professionalism and service. Thanks guys!
Had tile and grout cleaned as well and looks amazing now.
Devin was fantastic! Our carpets and upholstery have never been cleaner! He was super communicative on when he’d be at our house, then was very thorough with his walk-through before starting to clean. And as noted the results are fabulous. Highly recommended. We’ll absolutely have ZeroRez and Devin come clean our carpets again!!
Kyle did an amazing job! Got the carpet looking new!!! Thank you so much!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1014 | $170–$359 |
| Pet stain & odor removal | 445 | $203–$385 |
| Carpet steam cleaning | 194 | $170–$390 |
| Area rug cleaning | 166 | $164–$359 |
| Upholstery cleaning | 138 | $196–$359 |
| HVAC duct & vent cleaning | 23 | $614–$1.1k |
| Mattress cleaning | 7 | $126–$335 |
| Drapes & curtain cleaning | 2 | $207–$366 |
