How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty81−1.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREZerorez Seattle Carpet Cleaning
Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 4.9★ from 1,841 Google reviews
Report card
Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Seattle Carpet Cleaning for 8 kinds of job.
Zerorez Seattle Carpet Cleaning for pet stain & odor removal
Clear ✕All 445 Google reviews tagged “Pet stain & odor removal” · showing 180
I had pet stains from years of pet accidents. I tried to remove them with my Bissell butt they would come back and the order would be released making my house smell like a kennel. Zerorez did a great job, my carpets and rugs look beautiful and my house smells clean.
Technician Ryan was wonderful. He provided excellent advice and our carpets are clean and refreshed. Thank you, Ryan, Brittany and Zerorez!
Quality experience managed by knowledgeable technician. Without question we will continue to use Zerorez.
Tech was amazingly knowledgeable and thorough. He took the time to explain options and answers our questions. He offered additional tips on how to maintain the cleaning that was completed Felt extremely comfortable & sqfe with him in our home.
i am a repear customer at this point and honestly love the service. thank you so much team, and today thank you ryan!
Very efficient and thorough job...friendly and professional service technician...great value...no chemicals! 2nd time with Zerorez, and totally sold on their quality of service... 10+ year old carpets look amazing and brand new! Odors are gone! Whole-heartedly recommend!
Carpet cleaning was so good, I married the technician! Zerorez was able to get out a stain that mopping and scrubbing couldn't and left the house looking great!
Fast, efficient, courteous and thorough. Carpets look good.
We’ve used Zerorez multiple times over the years — first at our old home in Redmond, and now again at our new place — and every experience has been absolutely top-notch. Recently, we had them out to tackle some dog urine spots, and their deep extraction service worked wonders. Our carpets look, feel, and smell brand…
Great costumer service, friendly & professional. He did a great job spiffing up my 2 couches. Did you see one of the pillows, I had no idea how dirty it was you can’t really tell when it’s Grey already but what a difference. I love Zerorez! Always been my go to.
⭐️⭐️⭐️⭐️⭐️ I had such a great experience with Alec from Zerorez! From start to finish, he was professional, courteous, and incredibly kind. He arrived right on time, walked me through the entire process, and took great care in making sure everything was done properly. You could tell he takes pride in his work—he…
Carpets always come out extremely clean - workers are very professional. However very difficult to reach someone in person as you are with another customer or it’s after hours. Also given a date for cleaning in 2 weeks, previously offered within the week.Now paying double what I’d previously been charged.
Brandon Jenkins did the job well..He listened to all our concerns and work on it. He have a good working ethics.
Fantastic customer service! The technician was knowledgeable, efficient and kind. Much appreciated!
We were very pleased with the work done by ZeroRez!
Great job explaining the services and getting the job done fast! The carpets look great! They were able to lift pet stains and high traffic soiled areas with ease! We will definitely be using you again.
I knew our carpets were in need of cleaning but didn’t realize just how badly. Tyler was very informative and helpful, not at all pushy in his sales, and he did a great job.
Our carpets look great! Our tech was very informative about the process and had answers for all my questions. He even had treats for the dogs. Will recommend to neighbors and friends.
First time I have used a professional carpet cleaning company. I found about Zerorez on Evening magazine years ago. It really does as good a job as they advertise. Yay!!
Friendly, helpful and took care of some pet stains I was concerned about. Carpet and upholstery look great.
They fit me into a full schedule. Tech called to say he may miss my time window. Still showed up two hours early. Worked fast. Explained all the work he did. Carpets look great. I rarely make decisions that turn out this good! Thank you!
Very polite and kind, got a really nasty stain out thank goodness! My new carpets look like they are actually new again 🤣
Very professional and proficient. I have hired them twice now and their service has been superior each time. On time and careful.They performed so well I have asked to be put on a reoccurring schedule . The carpets are old, but have been brought back to a best look possible for their 30 year age. Most stains have…
First time using this company. Tyler was the individual who cleaned my carpet and did an outstanding job. He went over and beyond and was extremely professional!! My carpet looks better than it has in years. Would recommend hands down!
Looks great will know more when it dries
The guy that was here was very polite and professional.
These guys are quick, professional and on time. I have used them several times and will continue to utilize their services. Thank you
Zero Rex always does an amazing job cleaning g my carpets. The service is consistently and the people are always friendly and nice to work with
They were very professional and did a good quality job
Happy and satisfied
Steve was awesome our very old Capet looks fantastic!
Seemly online scheduling. Follow up call to finalize details. Very professional technician. Effective and efficient carpet cleaning experience.
Super friendly and knowledgeable. We have lots of pets and they cleaned it up like it was brand new again. Will be using them again in the future. I like using companies that I can trust in my home.
Clients home had alot of pet odor, DJ was professional and timely. He also gave suggestions as to how to get the best results, very pleased.
Adam was professional and efficient. Great product and fantastic service.
Great job on a carpet that I thought was going to need replacing. Worth every $ we paid and will definitely call back to do rest of our house. THANK YOU!!!
Very professional, looks and smells amazing! Am very appreciative of the whole experience!
Great clean! Dries much faster than other companies. The only company I use.
Thank you. Tyler was my service man for today. He did a wonderful job, including exposing what he was using and why. He was very professional and congenial. Thank you
Tucker, our Zerorez guy, did an amazing job as usual! He is very professional, always on time, very thorough and knowledgeable. We enjoy working with him. For having 3 poodles, our carpet looks brand new again! Thank you so much!
Very awesome hard working young Man went above and beyond expectations
I have had Zerorez clean a couch we got second hand in Renton. The tech was professional, clean and suggested we clean the hideaway mattress as well and he offered to add it on for no charge. Today had another tech come to our boat in Seattle and clean the carpets. Again super professional clean and friendly. He was…
Great experience i will definitely continue using your services and the employees was very professional and curious, thank you for the cleaning!!!
Their employee went above, and beyond explaining the options little spend he but well worth it
I had bad pet stains and odor and the majority was removed! Our technician was friendly and professional and I certainly appreciate the beautiful job he did!
Awesome experience! Staff was so respectful and efficient! Will definitely request again!
Great job with technician Tyler and Jason. Good customer service and all my questions and comments concerns were addressed!
Professional and quality services were provided. They also cleaned the grout in our bathroom and it looks so much better. Thank you Gavin and Jason!
My entire house looks like brand new! Zerorez did a fantastic job of not only cleaning my carpets and sofa, but spot testing the sofa fabric to be sure it wouldn’t bleed, pet stain testing the entire house in order to ensure the proper treatments were done for each room, and explaining all the options and the…
Great service from your tech today Very happy. 2 recliners and mattress were done. All stains removed. With treatment.
Very knowledgeable and did a very good job. I am happy with the results!
Friendly knowledgeable and professional. This company's services caused our real estate appraiser to give us credit for having for having newly installed carpets . Our carpets are over 10 years. Carpets are fully dry within hours and not days. It's a great value for our fasr paced lives. This technology has…
They did a great job! Right on time and fast work! Very happy with the results!
Devin was excellent explaining process and treatments used. Very clear and concise with explanation. Wanted to assure me if I had questions.
Our technician Tyler was very kind and professional! Explained everything in detail before cleaning. We will definitely recommend Zerorez to others looking for cleaning services! Very happy with our clean carpet!
Tyler was very professional and did a wonderful job. He got pet stains and people stains out of white carpet in a bedroom, and cleaned the living room, and our large bedroom, as well as a stairway and hall. All these areas have carpets that have only been spot cleaned since the carpets were put in many years ago. It…
Fabulous carpet cleaning for our newly purchased home. Our home smells and looks clean and new again thanks to the awesome tech (Tucker) and their great process. Our carpets dried super fast and the value was superb. Highly recommend their company and the service!! Thank you!!
Wonderful ‼️‼️‼️‼️‼️
Louie is very professional and courteous and just nice! He helped with all we needed to get done!
Absolutely fantastic! I was very impressed. They were able to get the carpet so thoroughly cleaned.
Did a fantastic job, carpets are very clean, very responsive and great to work with from start to finish.
DJ was very professional! On time and explain the process perfectly. He did an amazing job and my carpets look like new.!!
The tech was awesome! He was friendly and was knowledgeable highly recommend
I was Very pleased and satisfied with our technician, Dominique, He is well mannered , pleasant and very knowledgeable. He shared his professional opinion of what he recommended without being pushy. He suggested that my husband and i discuss our options privately and to inform him of our decision. He was efficient,…
Third year running using Zerorez and I will continue to use them in the future. Friendly, courteous, professional techs. Do a great job cleaning my carpets. It doesn't take long to clean the rooms and I'm always happy with the results.
Everyone I came in contact with was friendly and professional. Margarito did a walk-through with me before the service to make sure I got the services that I needed for my unit at a good price. Having never had my carpets professionally cleaned before, my biggest concern was discoloration due to pet stains. Most of…
Very friendly and helpful professional young man.
Devin thanks.
Alec was great and did an awesome job. Its expensive but they do it right
Excellent service from the technicians! Explained everything very well and did a great job!
Great communication from Tyler!
I thought they did a good job but once the carpets dried I had a couple stains that remained. Per the technician "we will come back up to a year if stains came back" if I paid for the extra package, which I did. I contacted the company the very next morning with images of the two stains that remained, they asked…
Did an amazing job removing a decade’s worth of dog and grime.
Awesome experiences, great pro!
The cleaning specialist was very thorough and attentive to detail
We had them clean our area rug and our bedroom carpet that has seen better days. They were super quick, responsive and professional.
Michael and Tucker were the carpet technicians and they did a great job meeting the cleaning needs. I appreciated their professionalism and service. Thanks guys!
Had tile and grout cleaned as well and looks amazing now.
Devin was fantastic! Our carpets and upholstery have never been cleaner! He was super communicative on when he’d be at our house, then was very thorough with his walk-through before starting to clean. And as noted the results are fabulous. Highly recommended. We’ll absolutely have ZeroRez and Devin come clean our carpets again!!
Kyle did an amazing job! Got the carpet looking new!!! Thank you so much!
Margarito was very professional and friendly! Super hard worker!
Tyler is the man, he did an absolute amazing job. 11/10 would recommend to anyone looking to get that carpet back to its best!
These guys were amazing! I had Bob and Luis come to my home to do the cleaning aspect and was texting with Brady to set up the appointments. Everyone was friendly, helpful, fun yet professional and they did a fantastic job on my very stinky carpets and couch! Will DEFINITELY call again when needed! Thanks, guys!
I’d give this a 5 star but I’m waiting to see how it turns out after it’s dry.
Alec called to get ok to show up early. Detailed walk through and discussed specific stain areas. Worked thru the day to complete the job and the carpets and area rugs look great.
Friendly service and great work.
I love how straight up the young gentleman we had today was honest, understood our budget and put the effort in cleaning. I feel bad I forgot his name. Our carpets look great and SMELL AWESOME. I will continue to use Zerorez and Request the sane guy. Thank You Zerorez.
Service was super prompt as well as so informative, helpful, and kind. Will definitely be using them again for future services! Thanks for a great experience.
The technician was very organized and efficient. He knew exactly how to solve our pet issue problems!
He was absolutely amazing!!! He was kind, attentive, explained everything—-overall just a super nice person who knew what he was doing!!!
Our tech was informative and extremely helpful!!
Ray was excellent! He called in advance of his appointment, was very professional, knowledgeable, friendly, conversant. He took the time to address my questions before he begin the cleaning. The carpets were cleaned professionally and in a timely fashion. This is the 3rd or 4th time we’ve used Zero, Ray was by…
Great service! Super fast, floors look great!
Excellent job! Tech was very friendly and explained what could be done very clearly. We are very pleased with his work.
Our carpets were revived! Stains were completely removed. I recommend Zerorez and will use them again.
Carpets look great and friendly service
Called that morning to see if they could help get a pet stain out of my truck upholstery! They arranged for that day. Super helpful. Took stain and odor right out. Very professional and went above and beyond being flexible with my schedule. Thank you for doing carpet cleaning on more than just carpets! My vehicle looks great!
Dominic was great very personable and professional the carpets turned out way better than I thought it would. Thank you
Louie did a great job . Very thorough very professional. Would definitely recommend.
We have used Zerorez for years. I love how there is no chemicals used or soapy water. The cleaned carpet always dries fast and there is no residue. We will continue to use Zerorez.
It was great it came out really clean
Good job, easy scheduling, and very friendly
Great customer service! Explained in detail what was about to happen. Great job! Thanks!
Dominic was awesome Will ask for him next time ☺️☺️
Devon was absolutely amazing. Did a wonderful job and was quick. He has a fantastic personality and I really enjoyed having him clean our carpets. I love Zerorez and have used their services for years.
Great quality of work
Dominic did an awesome job! He got a spot out that I never thought would come out. He was very kind and courteous. High recommend ZeroRez!
Dominic was the best. The carpet looks fabulous.
Tyler was fantastic. Very competent and thorough. Explained things well, gave us tips for making our carpet last, and was friendly too! Great guy. I’ll definitely ask for Tyler next year.
Such a smooth experience getting our carpets clean. Was super fast for our 3-bedroom apt with hallway. Technician Steven was professional and friendly and did a great job! Would definitely recommend and use again.9
Alex was professional, nice, and explained everything to us. We had a great experience with zerorez
You could tell right away Tucker, and his cleaning partner, took their job very seriously! They were professional entering my home wearing gloves, shoe covers and taking ample time discussing my specific cleaning needs. They went to work right away assessing each room, giving me advice on what was needed to get pet…
Alex did a great job! And it took no time! Zerorez is amazing, no chemicals or anything. My carpet looks brand new!
They were friendly, professional and very knowledgeable. I needed help with pet stains and odor and the technician gave honest advice on how to treat and solve my problem.
Our carpets look so much better after the treatment and the technician that cleaned our carpet was wonderful, professional and really knowledgeable about his work.
Our technician Jay was amazing! He was professional and polite, and explained everything to us well so we knew how to care for our beautifully cleaned fresh new carpet!! He was also very efficient and the whole process took just over an hour for our one bedroom condo! Definitely will be a returning customer! Thank you Jay & ZeroRez!
Awesome experience they were early friendly, and house smells great
Technician was courteous, professional, knowledgeable, thorough, and efficient! Fantastic experience!
Tucker was professional, knowledgeable and left our carpets clean and stain free!
ZeroRez does amazing work. I won’t use any other carpet cleaning service. They always make my carpets look and smell like new.
Arrived two hours late, without any notification. I had to call twice to get the status. This the third negative experience in a row now. I’m seeing streaks of dirtiness in our carpet. I might never use them again.
Louie and Kyle were fabulous. They fully explained the process, were very professional and went above and beyond. Cleaned and treated all my carpets and tile. Pre treated and post treated pet stains. Couldn't be happier with the result. Will hire them again. My 8 uear old carpets look great and my tile and grout looks like new.
Alec was on time… very professional… and did a great job cleaning our carpets! Will definitely use your service again when needed!
I would highly recommend Zerorez for any carpet and upholstery cleaning needs. The technician was on time, professional and courteous. He was also such a hard worker!! The end result is amazing- my house is nice and fresh now.
Very friendly
DJ was a pleasure and worked hard to do the best job possible.
Dre was our amazing technician who closely checked all areas that had pet stains and there were many that couldn’t be spotted with the naked eye! He recommended the best treatment and post treatments to protect our relatively new carpet (less than 2 years old) He did a fantastic and very thorough job cleaning our…
Alex was great! Professional courteous and explained accurately what my carpet cleaning needed and provided a detailed estimate, and answered all my questions.
Very nice gentleman did my carpet! He did a great job!
Technician has very professional, hard working, provided excellent customer service, and explained everything thoroughly.
The guy was on time, professional and did a great job. I will call them again
Amazing service. Highly recommend. Great customer service and the technician was one of the nicest people I've met.
The rugs haven't been done for 3 yrs. Steven did a great job!! Thank you!!
Awesome work with a great cleaning process
I love Zerorez! Won’t use anyone else! Technicians are always professional, friendly and quick to get the job done. Even when our carpets are pretty bad due to pet stains, Zerorez usually makes them look like new when they are done! Had Dre out today and he was fantastic!
Excellent service, everything came out like new. Will definitely use again. Thank you!
The technicians were responsive and did a great job. Would recommend the service.
My carpet looks like new again! Tyler and Devon were very knowledgeable and professional and did a great job. I totally will recommend them and their company Thank you
The technician did a great job on our carpets. We were especially pleased with the cleaning of the stairs. Prior to scheduling our cleaning we scrubbed out a stain on one of the steps. It left a huge clean spot on the step. We were concerned the Zerorez cleaning wouldn’t get the rest of the step (and stairs) as…
Jeremy called with an ETA and was professional and personable. He surveyed the areas to be cleaned to assess any pretreatments, etc and then quickly started. He finished with all of the carpeting looking refreshed, stain-free, even in the high traffic areas and almost new again (I have older carpets, so that is…
I was very satisfied with the service we received..The technician was prompt, efficient giving me a total cost up front. He was friendly and explained everything to me.. I will definitely use this company again ..
Alex was very professional with everything and I would highly recommend him, he will do a great job
Super happy with this company! They got me scheduled the same week I contacted them, they were on time, helpful and transparent with their service and pricing. He did our carpets and tile in our kitchen. It all looks brand new! Definitely would recommend to anyone and will use again in the future. Thank you!!
Carpet was never been professionally cleaned before and had many years worth of dirt and pet stains. Alec was very personable and did a great job. Will definitely be using them again in the future.
On time, fast response, easy to schedule. Thank you!
Kyle from Zerorez was great. From start to finish, Kyle was pleasant, professional, and overall a great first experience for our family. We’d be more than happy to utilize zerorezs services again and recommend them as a company. Thank you again Kyle for being such a great ambassador for your company.
Technician was very polite and detail oriented. He took his time to make sure he knew what the issues were, had the right plan and that I understood the tradeoffs.
It was great!
Showed up on time. Very courteous and professional. Carpets look amazing, and they were pretty dry immediately following the service. So the overall dry time was much less than I have experienced with other cleaning services. Very happy! Highly recommend!
Jose was fantastic! He was respectful and set the expectations early which resulted in a good experience.
Kyle did a great job and my carpets look great and smell fresh!
Their cleaning left water stains very large ones and they haven’t responded to my requests to fix it. Really disappointed as I have used them for years with great experience but this one negated all good past experience
This is by far the best carpet cleaning experience I have had. Margarito and Kyle were professional to work with and did an excellent job cleaning our carpets. One thing I was surprised about was how quickly the carpets dried. We had a number of stains from our pets and spilled coffee that we had cleaned with our…
He was great 👍 and friendly so friendly
Dj was our pro who came and did everything. He was very detailed and precise. He needs a raise! DJ Showed professionalism courtesy and he is the poster person for customer service you need to make sure you keep him on staff!
Tucker was able to come earlier than we had been told which worked better for us. He did an analysis of our needs and performed the appropriate cleaning in a professional and timely manner.
Highly recommend Zerorez for your carpet and pet stain clean. Mr.Jackson cleaned my carpet yesterday. He removed multiple pet spot. Very prefessional and friendly. Definitely, I will be asking for this crew again next time! Thank you.
Technician was very professional and did a wonderful job. Highly recommend this service to anyone in need of carpet cleaning.
He was knowledgeable and efficient. Pleasure to work with. Explained all aspects of the job.
Zerorez will be my go to for my carpet cleaning needs. Fast, friendly, and knowledgeable technicians.
I was quoted 148 for the service but the cost ended up being over 700 to clean 3 small rooms. The cleaning person was knowledgeable and did a good job.However, the cost was too high compared to the work that was performed.
Delightful technician was punctual, professional and very optimistic about what we could expect with our carpets. We will use them again for sure!
Tucker did such an amazing job on my carpets!!! I absolutely recommend him and Zerorez!!!
Cost over double what I thought it would.I recommend you have your techs give you pricing before they start. I almost fell off my chair when he gave me the invoice amount!!!
Great experience! Would absolutely use again - carpets look night and day better, and smell fresh without any chemical odor. Technician was on time, super friendly, and did a fabulous job.
Jeremy was great to work with and was able to help me choose best options for my cleaning needs.
The service person was professional and thorough. I had all the surfaces cleaned which was pricey, but worth the clean feeling I had looking at my house later. There was some surface dirt left, but it was my fault because I didn’t vacuum first. They warn you to do that, but I had nerve damage in my right hand and…
Very considerate of our space. Very professional to work with. Excellent service performed.
Dre did a great job cleaning our 4 rooms that are carpeted. I’d recommend the Zerorez for carpet cleaning!
Deandre was very professional, helpful, and thorough. He was courteous, called one hour ahead, and arrived on time. He seemed to spend just the right amount of time (not too short - and not too long). This was my first time using Zerorez, and I'm happy. I'll use them again.
The guys were great! Professional and made my carpet look like new.
DJ was my technician for today, very professional and friendly. Very knowledgeable and straight forward in the process. He was very responsive and asked what kind of results I was wanting and he was able to have it done and it came out, way better then I have expected.
Jesus was awesome! He was on time and communicative about what we wanted done as well as how to care for the rug after. He was quick and efficient as well. Our carpets and area rug look new again!
Very professional and courteous. Also cleaned our linoleum, tile and laminate flooring.
Dre was fantastic! He made this a great experience for us and walked us through the process and explained everything he would be doing! Very friendly and easy to talk to and did a great job!! Our carpets look wonderful!!! Will definitely use Zerorez again and ask for Dre!!!
Jeremy was fabulous and my carpet looks amazing.
Always pleased with the job they do. Service providers are always professional and thorough.
My carpets were heavily stained by my elderly dog. I thought I would have to replace the carpet. Instead the professional from zero-rez made them look brand new. I will definitely use them again!
I was a bit doubtful that anyone would be able to get our carpet stains out, but these guys delivered! Carpets look brand new, everything smells wonderful, and Dre was as professional and thorough as they come. Will certainly be using Zerorez again the future.
The man who came out was above amazing, friendly and professional. I would recommend him to everyone.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1014 | $170–$359 |
| Pet stain & odor removal | 445 | $203–$385 |
| Carpet steam cleaning | 194 | $170–$390 |
| Area rug cleaning | 166 | $164–$359 |
| Upholstery cleaning | 138 | $196–$359 |
| HVAC duct & vent cleaning | 23 | $614–$1.1k |
| Mattress cleaning | 7 | $126–$335 |
| Drapes & curtain cleaning | 2 | $207–$366 |
